I received the referral from my orthopedist and insurance. It took a couple days to get the insurance approved and my first appointment set. The first appointment was great. The physical therapist completed a full assessment, asked my goals, and we set a plan of action together. This office has lots of therapists, techs, and equipment available for all your needs. They work together as a team so your waiting time between exercises or treatments is very minimal. I also appreciate the staff's positive and encouraging attitudes. That's what I need to achieve my goals. read more

Extremely disappointed with ATI Physical Therapy and their billing practices. Before I even scheduled my first appointment, I specifically asked them to verify my insurance and tell me exactly what my cost would be per visit. I was told it would be approximately $60. I intentionally waited several days for them to verify my insurance information before moving forward because I wanted to know the cost upfront. At my first visit, I was charged $65. It was $5 more than quoted, but I didn't make an issue of it. Now, approximately 25 days later, ATI is trying to charge me an ADDITIONAL $95 for that same visit. That brings the total cost of ONE physical therapy visit to $160. When I called customer service, I was told the original $65 was supposedly only a "deposit." That was NEVER explained to me. Had I been told that $65 was simply a deposit and that I could later be billed another $95, I would have never agreed to the appointment. What makes this especially frustrating is that I specifically asked for the cost BEFORE scheduling and gave them time to verify everything with my insurance. Their customer service experience only made the situation worse. Patients deserve transparency about what they are agreeing to pay. Quoting someone around $60, collecting $65 at the appointment, and then nearly a month later billing another $95 is completely unacceptable to me. I would absolutely NOT recommend ATI Physical Therapy based on my experience. If you decide to use them, I strongly recommend getting your expected TOTAL cost in writing before receiving any services. read more

Not great. Had a referral for pelvic floor therapy and called this office a few weeks ago. Was told they didn't have any in person appointments and only telehealth therapists. Now let's use our thinking caps, how would a telehealth pelvic floor therapist help me? Completely unhelpful. I guess we do not take mother's pelvic floor health seriously in Nevada because trying to find a good pelvic therapist is extremely rare. read more

Avoid ATI! The "therapists" stand around chatting and act like patients are an inconvenience. They do not change up exercises, as they should, they just keep saying next time. I finally quit and just did the exercises at home. I went from November 2025 - January 2026 and just figured out I was overcharged $25.00 per visit. When I called I was informed my account had a credit balance and if I wanted a refund would be processed within 60 days. Since it's been 6 months since my first visit I'm assuming they would never have refunded me without a call to them. Sad patients are being treated like this. read more

I was skipped three times and their excuse was they had different exercises then me but when I finally got called I had to wait for the machine the same people who got called before me were using how does that make sense ? No accountability taken just excuses on why I was skipped and wasting my time read more

Lousy, Lousy, Lousy! Even my doctor and his staff said they are lousy! I used to work at the Physical Therapy Department for the VA Medical Center and the therapist would work with each individual person for an hour. Even if they piggybacked patients, everyone got the same attention. Back to ATI Craig location...many of the therapists were rude. The girls would be standing around and giggling and talking about the patients. They had their favorites. The piggybacking of patients was ridiculous! I would see patients along with myself just sitting and waiting. I refused to just sit after awhile and did my exercises myself and determined that I do not need to waste my time and money on this nonsense. The only time anyone checked on me was at the beginning and at the end of my exercises! Never again...OUCH! and I am still in pain! read more

The first time I went to this place I told the guy the things he was having me do hurt and maybe we should wait for my X-rays, he said keep going you got this. The next day I hurt so bad. When I went for my 2nd visit he was not there and the girl that was supposed to be helping me spent 5 minutes with me out of the 20 minutes that I sat there. I told her that the things he had me do last time hurt me, she said this is what he has written down for you to do and walked away. I cancelled all my remaining classes and had paid them my copay but I keep getting bills. If anything they owe me back my money for the 2nd visit..... Good luck if you go here read more

I Made appointment with time for the office to call me several times. The day I went into office at 5:10 it's was jam packed standing room only, then my insurance was a deductible needed which wasn't true and I was embarrassed. I check my insurance for PT and called my insurance as well both had been approved and okayed no deductible! I send the information to the receptionist but to no avail they could truly care less about the health and prescription or you !! read more

Staff very friendly and helpful!!! Kaela was always smiling and offering me assistance!! Exercises are helping and I am grateful that I was able to attend PT at ATI. read more

I had the most amazing experience at this location. The professional, caring and knowledgeable staff help me reach my goal. A shout out to Brad, and the super talented and amazing Destiny. Without the encouragement I received early on by them, I would have really struggled. If you need PT, this is the place to go. The entire facility is immaculate. The team will challenge and teach. Top notch. I can't say enough how I appreciate them. Thank you ATI! Thank you Destiny!!!! read more

First appointment. Didn't wait too long, assessment by Bradley Nesbitt (business card says "Dr" but not an "MD") . Went with hubby who had a pinched nerve L4 L5. Sat through the assessment but left him there for PT. When hubby came home he was in a fair amount of pain, and by bedtime he couldn't even lay down! Will edit if this experience gets any better. ATI W Craig road read more

In my newer move to Las Vegas, I hurt my newer hip and my new doctor referred me to ATI on W. Craig Road. I met with Bryson, the clinic director, who is fabulous. We chatted and then he turned me over to Tommie, who is beyond fabulous. After four weeks, I feel like a new person; my hip is so much better and quite honestly, I miss the comradery at the W. Craig facility. I did purchase the various tools so as to enable me to keep my hip from freezing up again. I wouldn't hesitate to return to Tommie if I need any adjustment as he is terrific!!. A great facility!!! read more

i just completed my therapy at this clinic. Brad did my initial evaluation, Destiny did my on going therapy. Both Brad and Destiny were very caring and knowledgeable during my visits. I would recommend this clinic to my friends and family. read more

I found it. It is now called ATI. I went there today for an assessment. Everybody was real nice, so nice that I felt compelled to let you guys know that this place is very nice. All the staff was great, especially a guy named dallas- Shout out to him. I have MS, and because of that, I'm going to go to a different location. But I hope the people there are as nice as the people here! Have a good day, y'all! read more

This company has helped me reduce my back and hip pain. They let you work at your own pace and are constantly giving you new strengthening exercises to improve the muscle. I highly recommend this physical therapy place because I could feel the difference after a month of therapy! read more

This company has exceeded my expectations by far..Staff was informed and involved. People were definitely at ease during physical therapy sessions. Office staff walked the perimeter asking questions and offering their assistance if needed. The front office was clean and simple...the air temperature was set at a comfortable temperature for the physical activity required. Music was up to date and catered to the clients interests. Patients waited no longer than 5 minutes at a time...super friendly staff members...Phenomenal job ATI! read more

Do not recommend getting treatment for vertigo. The first day meet with PT which they did some tests and sent me home with a few head movements which made things worse. The 2nd & 3rd visit saw students that had to keep going back to PT to get clarification, just let me see the PT for goodness sake! Such a waist of my insurance and out of pocket expense to pay a "student" not knowing anything about vertigo treatments. PT should of been the one working with me and the student shadowing. I'm here to be treated correctly. I got tired of this and went somewhere else. The front desk staff are not welcoming, no greetings when you walk in or out of business building. Highly recommended they work on a friendly environment. read more

4th time at this location in the past 2 years. Always do a great job and hardly any turnover. Always nice to see familiar faces

Always friendly and attentive staff here. They are thorough and kind. They work well as a team and the reception team up front is very professional. read more

The people at the hand therapy location on west Charleston don't know what they are doing. I nearly severed my little finger. It took 10 days to get an appt. ten critical healing days, then, instead of working on the scar tissue to increase blood flow they had me doing exercises that made it worse. Besides that the staff isn't friendly or helpful. They act like they don't even like each other much less the patients. Premiere physical therapy is a much better choice. read more

MATT & SHAWN have made my visits very comfortable. I came there with a rare condition and I was amazed at the participation that is being executed read more

First visit at this location. Have been waiting for 40 minutes now. Waited 30 minutes before anyone gave me any paperwork. Checked in as soon as I walked in. Checked in again 10 minutes later as their signage recommended. Apparently, this is a recurring issue read more

Everyone at this location is very professional and very helpful. The physical therapists are great and always do an evaluation of your progress. I've been coming here about 2 weeks now, twice a week for neck and back issues and when I come in with pain or stiffness, I always leave feeling so much better. read more

This facility it my very first experience with physical therapy. They are very kind and considerate. They evaluate your situation and treat each individual with care and help. Bryan who is a physical therapy assistant has magical hands that helped my back from degenerative bone disease, something I had been in pain with for 10 years. I highly recommend this location on Craig road in North Las Vegas. Brittany, Shawn, Mike and Bryan all deserve the biggest pat on the back and a raise! Thanks for everything. Such a great group of people. read more

ATI Physical Therapy - Exercise bike area @ Matt Smith Therapy on Craig Road - Physical Therapy Near Me - North Las Vegas, Nevada

Ineffective at best, dangerous at worst. I would give them minus 10 on rating scale. Medicare Advantage insurance plan only authorizes ATI locations for insurance coverage to provide physical therapy. So I was stuck. Tried ATI on Craig Location in North Las Vegas a few years ago. No certified therapist supervises work or even knows what the physical problem is and a goal to feel less pain at end of their 2x weekly sessions. Young men and women (not actual therapists) mill around the room with sorry-looking gym equipment that is not demonstrated nor supervised for correct usage. No goals are given. PT's don't even look at the x-rays provided for damaged areas to even know what they are dealing with. Stated they had no wait to pull up x-ray from a CD from the diagnostic facilty. Long wait times and no plan for physical improvements happened 3-4 yrs. ago, and it's exactly same now. And they let you sit in waiting room up to 45 mins. for scheduled appts. PT said I should try exercises on a web site, but she herself couldn't find the site online. Wanted me to do all the work. If I want to sit in waiting room, do exercises that aggravate my pain more than help it, and look up my own treatment programs on line (FOR FREE), then of what use is ATI on Craig Rd.? They have a lot of patients referred by ambulance-chaser lawyers. So I think the whole company is a sham and a rip off. Neck hurts from arthritic changes and youngsters working there just kept changing to difference exercises that had nothing to do with neck. Then they didn't even watch to see if position and reps, etc. were correct. Yep, you are on your own hear, and "treatment" sucks. Pull up YouTube videos if you want some stretches and exercises that may actually help you, but don't pay these people to do nothing and waste your time. Workers are NOT professional NOR helpful. Plus hygiene was non-existent. Bands, machines, tables were not wiped down after usage by others. Much of equipment was broken. I tried to stick with ATI for a few weeks, and concluded it was a giant waste of time and money just to feel worse than at start of "therapy." read more

They have good customer service plus there times are good for people that work a 9 to 5 shift like me..

Brandon Godin , PT ,dot an his team are just what we needed , all the ladies an gentlemen I wish I had there names . I look forward to my sessions ,the music to the attention they gave us as a group and individually was very professional and personal. They made me feel like I was very important to them all. Just the positive vibe in the building from the front to the middle to the back just awesome. I'm glad I got to meet some new folk, going to miss their comrodury and banter amongst themselves it was like extended fam. Hope I get to run in to each and every one of in the near future that would be a bonus. Stay safe you and yours and thank you all one more gen.from Ron Jones I see all y'all smiles read more

I recently completed my physical therapy at ATI in North Las Vegas Craig Road location. I am so pleased with my results. The entire staff was always so peasant and helpful. I especially want to thank and acknowledge Brandon Godin. He was just great. So knowledgeable and informative with all my questions and concerns. I hope I won't need physical therapy in the future but if I do I plan on requesting ATI. Thanks again..... read more

Okay, they partially get 5 stars since I've never had any other PT experience to make a comparison to. I'm rounding the corner on the end of my physical therapy for my shoulder injury. From the initial visit to the PT sessions, everything has been effortless. I've never been made to wait an unreasonable amount of time past my appointment time, and I've even been taken in early more times than not. The physical therapy sessions all start with heat therapy for about 15 minutes before jumping into a series of exercises tailored for your injuries. Most of the time you are working with the PT assistants and they all seem very personable and friendly. The physical therapist also does some manual manipulation of whichever broken part you have at the end to check the progress. They also offer ice at the end of each session and a paper explanation of home exercises that need to be performed. The best part especially for those who are working, they have extended hours making it easy to pop over after work to fit in a session. I would definitely recommend this place or the multiple locations they have for anyone needing physical therapy. read more

I have scoliosis and bursitis in my shoulder. I did alot of research to find a company that did dry needling. Not only do they do dry needling they also do alot of other new techniques that relieve pain. These techniques help to relieve the pressure in my muscles causing pain so I dont have to rely exclusively on pain pills. It gets pretty crowded in there but I dont mind waiting. Top of the list in my book. read more

ati staff on craig road and simmons i really appreciate the service that you have given me professionally mentally to be able to continue as i continue to build my strength and the hospitality of the environment is fantabulous i love the music it gives my mind the energy to conquer with the mindset of i can do this energy and tune out your surroundings focus on your goal staff members special things to brad and cody i appreciate you gentlemen the most the encouragement for the mental part status of my visits your encouragement the words for me continue with life distractions i really appreciate you both and thank you so much i cannot wait to continue to work with you guys i feel that i'm conquering thanks to lauren jimmy yaro christine nicolette and maritza the energy that you guys are giving to the atmosphere make it so pleasurable even when you work with others once again thank you very much for being a part of my life journey appreciate it by sebron read more

Staff very friendly not sure about the treatment waiting 3 weeks for referral visit now they say they'll give me a call in 2 weeks after they get insurance approved guess my pain is on insurance base only OMG Back to the Emergency room this pain is killing me read more

Tried calling, but I got the vm every time. Then I didn't get a call back till 2-3 days later. By that time I had already called the Summerlin location and someone picked up right away and scheduled me. I don't mind driving a few more minutes if the customer service is great. read more

Great staff! Very knowledgeable. Helped me with pre op exercises. They make it tolerable because they are a fun group!

My mother was treated here and didn't like the experience. May I include that my mother is Hispanic and has a noticeable accent when she speaks. I would accompany her while she went to appointments and witnessed the way they treated her. Upon the first time we went, my mother politely greeted the women at the desk by saying "Good Morning", we stood there and the lady didn't greet back or even looked at us, she completely ignored us...(how hard is it to greet someone back?). When they called her up my mother told me how they wouldn't talk and pay attention to her as they would to the other patients, who were mostly white. The only time they would talk to her was when assigning her her exercise and at the end of her exercise. They wouldn't even ask "how are you doing?" Or "does anything hurt", that astonishes me how they don't show care or respect to someone I deeply care about. I watched as they would treat their patients expecting them to treat my mother the same, but quite the contrary. My mother paid for service in which the staff cares, shows empathy, and helps her get better, but she might as well be getting the same service as a cheap gym (gyms even have good trainers and coaches). This clinic has potential, but the fact that some patients won't get treated the same as the majority has me astonished. I hope that the new patients who go to this clinic don't get treated the same as my mother and other patients. read more

I called a different clinic than I wanted to schedule an appointment for and even though Caitlynn did not work for that specific location, she took the time to create an account for me and called the other clinic to schedule me an appointment. Then went above and beyond and followed up with me to make sure everything was okay. Truly amazing to find employees that care this much. read more

Attentive and courteous staff. I have never waited for longer than 15 minutes. Clean office and restroom and easy appointment scheduling.