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    ATI Physical Therapy

    3.2 (5 reviews)
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    6 months ago

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    7 years ago

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    3 years ago

    Great team of professionals! They were very attentive and caring. Working with them dramatically decreased my recovery period.

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    ATI Physical Therapy - Now Open! ATI Physical Therapy

    ATI Physical Therapy

    5.0(5 reviews)
    4.8 mi

    Kate and Mark were fantastic. I felt comfortable right away. They helped me understand how my…read moreinjury happened, what each piece of my shoulder was, how it worked, and what the problems were. They explained everything we did and hoe it correlated to recovering from my injury. This was key for me. Understanding the 'how' and 'why' makes it much easier for me to commit myself to anything. They worked me hard and put me on the right path to not only living pain-free, but growing in strength and flexibility. My posture is better than its ever been, and thanks to them, it will continue improving. now that I understand how to balance my muscles and how and why stretching affects my body. These two pushed me 3 steps closer to becoming superman. Their inherent knowledge of every bone, muscle, and ligament, how they interact, and how different movements, stretches, and exercises can change the human machine as a whole is both immediately apparent and impressive. Seeing that complete understanding made it very easy to trust in everything that asked of me, as well as everything they asked me to pull the reigns on. I don't do well with being told what to do. I'm bull-headed. I don't accept anything without understanding the logic behind it. It was clear from the beginning that they knew much more than enough to satisfy my need to believe there was sound reasoning for every part of my therapy with them. That trust paid off; I'm doing fantastic! An additional note: Whether or not it's intentional, Kate naturally creates a feeling of community while in the building. She gets everyone talking and interacting while we're going through the often times uncomfortable or painful stretches, exercises, and the myofascial (i just had to google that) releases with the metal tools that look like the back end of a wrench. That made every part of the therapy a lot easier for me, and definitely a few others there. It's easier to take the pain when someone cracks a joke, and we all felt comfortable enough to do so. I am very, very thankful for this.

    Greatest decision I ever made for my health was to come to ATI! This is a new location perfectly…read morelocated near my office. Kate saw me for a hip and ankle injury that had been persisting for months that I could not get explanations for from my primary doctor. She knew exactly what was going on by the end of the evaluation and explained my injuries in a way I could understand - which was such a relief after months of not knowing! I eventually needed surgery for a torn ligament in my ankle, Kate referred me to a new surgeon who was just as personable, kind and professional as her! My surgery went well and I'm back for more sessions. I'm noticing progress already and look forward to laughing during my therapy with Kate, Mark and Page! Everyone genuinely loves what they do here which makes the clinic super inviting and fun! Check them out, you won't be disappointed!

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    ATI Physical Therapy - Meet my dog named Marshmallow

    Meet my dog named Marshmallow

    ATI Physical Therapy
    ATI Physical Therapy

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    Step Forward Therapy - our preschool room includes an area for play, which is also used for therapy sessions after preschool hours.

    Step Forward Therapy

    4.3(6 reviews)
    3.0 mi

    Step Forward Therapy is a wonderful place for pediatric therapy support. Our son has gotten OT…read morethere starting in late 2020 for 18 months. We also have started going back this fall (2022) for intermittent OT support as our son has gotten better, but still benefits from occasional sessions. Our son works with Ms Jillian who is a phenomenal OT. She is kind, funny, warm, and so creative! When she started working with our son, he was starting second grade as a non-writer (but on target with other skills). She quickly figured out he has weak fine motor skills (exacerbated by a previous wrist break at a trampoline park). Honestly, to see his progress over two years later is nothing short of incredible. She makes handwriting fun! Professionally I am actually a speech pathologist and I can tell this is a great private practice clinic. With respect to a previous review mentioning staffing concerns, I would like to share that this is happening everywhere right now (private practices, schools, hospitals, etc). Speech, OT, and PT are in high demand across the Chicagoland area and there are vacancies everywhere (due to shortages in the profession and Covid making those shortages worse). That being said I have not seen or heard of any staffing issues at Step Forward, from the parent perspective. We love it here!

    I would advice to completely keep your children away from this place, especially when it comes to…read moretherapies. When we first started, we were happy with our therapy team. Then very quickly, within several months, everyone on our team starting to leave. Our son has Down syndrome so it's important to have him get all three therapies: OT, PT and speech at least once weekly. But we gave them the benefit of the doubt and waited until they filled in the spots. We waited months for a second session per week that was never met because they said their PT wasn't available and unable to fit us in. Well, I just saw that our son's PT was also working the preschool side of their business (which is not a good excuse for being unable to fit us in if they claim to be a therapy clinic). So on top of not having enough therapists for their therapy customers, they have them work the preschool side as well (our original PT had said they worked both, which I'm guessing is a large part of why he left). So this week, our son's "new" OT who had only been there weeks is leaving asap with no heads up with no replacement. This place is disorganized and unprofessional. I've had 2-3 separate people calling or texting me with the same scheduling issues or questions. There is no central manager, and management is non-existent at best. Billing is even worse. Then, because we felt we had to leave because they couldn't meet our son's needs (and this was the third time we were told to wait for a therapist replacement in less than a half year), they sent an email demanding remaining balance due within a week because we were "no longer clients!!" I've never been treated so poorly and unprofessionally by a clinical office ever in my life. That is not how billing should work because they haven't even finished filing claims for therapy services through our insurance. Plus, they never answered my questions on why billing amounts ranged so differently by even over a hundred dollars for the same services. I'm not an expert in billing, but their billing manager Jackie should be fired for treating families so poorly. I even tried to work out a payment system with them when our HSA funds each pay period (so the balance would be paid in a couple of months), to which she replied with a demand that full balance be paid immediately (in 2 days, no less) with full payment due immediately as soon as they process the insurance claims. I have a lot of medical issues, and I even delayed my insulin pump and diabetic supplies and stretch them further to make it a priority to pay their clinic. It's like they act like some loan shark mobster group or something in the way they demand payment. I've never seen a clinic act in such a way. And if it's due to desperation because they are so poorly managed (I don't know why else they would act this way), then that's even more reason to stay away. So if you are looking for a therapy clinic or even a preschool with consistent staff who treat their clients respectfully and professionally, my advice is to run away as fast as possible.

    Photos
    Step Forward Therapy
    Step Forward Therapy - Our preschool circle time corner!

    Our preschool circle time corner!

    Step Forward Therapy - Our therapy dogs, Pumpkin & Pumpkin assist with sessions, helping provide sensory breaks and a bit of fun.

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    Our therapy dogs, Pumpkin & Pumpkin assist with sessions, helping provide sensory breaks and a bit of fun.

    ATI Physical Therapy - physicaltherapy - Updated May 2026

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