A case of the worst of the worst & the best of the best all in one location. They spent a bloody…read morefortune on their gorgeous purpose-built medical building & then staffed the front desk with the most obnoxiously rude, abusive, & unhelpful front desk & office staff I have ever encountered in my many decades on this planet. OMG, hello? Owners & management, don't you get it, the very first and most lasting impression patients will have of your entire business is formed in those first few minutes when someone first walks in & talks to your front desk staff & yet you choose to hire these b*tchy, obstructive cows as your front desk staff? I guess that since you're really raking in the cash and don't give a gnat's arse about your patients, only your bottom line & profit margins, you don't care about your staff bullying & abusing the patients your business is built upon. What you don't realize is that all of those negative sentiments their behavior creates only builds & multiplies as word of mouth spreads throughout your potential patient population & even more importantly across the population of providers & facilities who refer patients to you until eventually you find yourself with a 1 star rating from Google to Yelp, no one wants to see you (& in fact does everything possible to avoid having you as their provider), the only patients providers are willing to send you are exactly those patients no self-respecting provider would want to accept, your profit margins are negative, & you're bleeding cash like crazy trying to support a business no one wants to use. Don't think that can happen to you? Just look at all of the providers & clinics this is already happening to by looking up those with terrible feedback or who are failing miserably financially. You will find you have a lot in common with them with crap staff being the biggest predictor, they're just a little further down the path to self-destruction. Give it time though & you will be joining their ranks, the ranks of the failing medical practices. GET BETTER FRONT DESK & OFFICE STAFF & DEMAND THEY UPHOLD THE SAME LOFTY STANDARDS OF BEHAVIOR YOUR MEDICAL PROVIDERS MUST ADHERE TO IF THEY WANT TO KEEP THEIR MEDICAL LICENSES IN GOOD STANDING! You desperately need different practice managers as who you have now are some of the worst, most anti-patient individuals I have ever met in my life! Have nurses well versed in providing SAFE & EFFECTIVE PATIENT-CENTRIC CARE train & monitor them. Right now, they're setting you up for a nightmarish level of litigation, fines, & investigations by the state. Don't believe me? Why don't you have some nurses surreptitiously monitor their behavior?Read your negative feedback online & you will see these complaints are common! Get your sh*t together & do something about the way your staff treat your patients & hire a bloody practice manager who has an actual clue as to how to treat human beings & run a medical practice (not some damn money-grubbing, pencil-pushing b*tch who only cares who visibly loathes, hates, and despises your patients!) Okay, now the other side of the coin. The providers here are outstanding! The PA I saw was exceptionally knowledgeable, one of the best of the best. In fact I would say he's more skilled than many full doctors & surgeons with decades of experience. I was very impressed & due to my background, that's not easy to do. The young ladies assisting patients once in the exam room (I don't know if they were MAs or RNs), were attentive & helpful even if rushed. Over all, pretty good though. Until something is done about the office staff though, I ABSOLUTELY CANNOT RECOMMEND THIS FACILITY AS THEY MAKE IT EXTREMELY UNSAFE, MISTAKE & PROBLEM PRONE, & AN EXTREMELY UNPLEASANT PLACE TO BE - AVOID OLYMPIA ORTHOPAEDIC ASSOCIATES SPINE CENTER LIKE THE EVIL PLAGUE OF CORPORATE "MEDICINE" THAT IT IS. Massive fail for this business even though the medical providers are worthy of more than 5 stars. Yes, the staff are that bad & have that much of an impact on ratings!

I've had hand therapy twice at Inspire, following surgeries for thumb arthritis. Both experiences…read morewere great: the care was excellent and tailored to my needs, the providers are experts, and it's a welcoming and enjoyable environment. Everyone that works here, from the front desk to the primary provider, is professional and friendly. My recoveries were excellent.

From the owner: Physical Therapy, Hand Therapy, Women's Health PTread more

I can't speak for the therapist as I never got to see her because they messed up my appointment. I…read moreguess it is perfectly fine for people taking time out of their day to drive halfway across town and then have to hear that they forgot to put my name in the calendar. One of the receptionists was apologetic about it and tried to get me in but the other one, Sherry, gave a snippy "so we make a mistakes, so....". How about her losing sick hours to take time of her work for nothing. The inconsideration of some people is just astounding. But having something about "god" tattooed on her arm. Yes, very "Christian" behavior indeed! I requested a sheet of exercises to do at home instead. Not going back there.

I had a wonderful experience here. I was referred by LNI for Industrial Rehab after shoulder…read moresurgery, and I can't even begin to tell you how good the staff is! The whole crew is super friendly and welcoming. The equipment is top notch, well kept and the staff is extremely knowledgeable about how to use it to your benefit, whatever your goal may be. I worked specifically with Steve and Tracy during my work Conditioning phase. They were always very careful to push me, but to also listen to me in regards to pain and discomfort levels. I worked with Vince and Parker for work hardening, and they really helped me pinpoint some weaknesses I had. They helped me build a lot of strength and muscle to support my bad shoulder. Mr. Linnenkohl, the owner, went above and beyond, sharing helpful dieting tips that encouraged me use my exercise time to lose 15 pounds. I would highly recommend Olympia Physical Therapy to anyone, whether you're looking for personalized training for your next marathon or Spartan race, or if you're looking for rehab to get you back to work in good shape, this is the best place with the best people!

I've been a patient of Dr Mayhew's for 7 years and I love her to death. She has a bit of a unique…read moreperspective as a DO, respecting both western medicine and alternative therapies. One of my favorite things about her is that she actually listened to me, and what I wanted out of my treatments. If the proposed treatment didn't seem realistic to me I could tell her that and we'd go a different route. Unfortunately I've moved to Seattle and up till now I've been driving back to Oly to see her anyways, but it's getting old to have to take a whole day to go to a Dr's appt.

I almost hate to do it because i don't want her to get so busy that I can't get in. But yep, she…read moreis great. If you like honesty and someone to tell you how it really is without a sugar coating, this is your doc!

Brandy Brookes is amazing! I don't think I've ever had a good experience in a doctors office. She…read morewas so personable and kind. She walks you through everything and makes you feel comfortable. I would definitely recommend her to anyone!

Anna, one of the front desk people embarrassed my wife and I in front of the whole waiting room and…read morestaff about a previous bill that was brought up in public with no reframe. We were given the phone very rudely to talk to the billing department or I was not going to be seen today even though I had full coverage insurance today. Anna was not polite. Anna had my wife crying in front everybody, staff and other patients who now knows about my financial situation. It was very WRONG of ANNA to bring up that topic that way and to keep on demanding payment or no more DR. Anna needs to take classes on customer service or find a different career because Anna will create more problems like this in the future for everyone, patients and staff of Capital Sports & Medicine.

Dr. Neely and the staff helped address both my chronic low back pain from an injury and my upper…read moreback/neck tension! You get exercises to do using an app with instructional videos and reminders. Excellent service.

The team at Airrosti helped me to get relief for my neck in just a few treatments by targeting the…read moreright muscles, and then showed me activities and stretches to get my own relief on an ongoing basis. They listen and ask great questions and I love that their practice is managed almost entirely digitally.

A family member recommended this clinic, and I'm so glad they did!…read more I was treated with kindness and respect by everyone I interacted with. Even though the waiting room was full, I was called back for my appointment on time. The provider seemed truly concerned, extremely knowledgeable, and gave me the time I needed. I just can't say enough good things about Tumwater Family Practice, and I am thankful. In addition, the on-site lab is very convenient and I received excellent customer service there as well. If you are disappointed with your current clinic, consider making an appointment here.

I really wish I had read the reviews before choosing this clinic…read more I'll start with the positives because there were some. If you're on your own insurance plan, pay your bills, and show up on time, you'll probably have a perfectly fine experience. I genuinely liked my provider, and every member of the in-clinic staff I interacted with was kind, professional, and welcoming. I was a patient here for over a year. One of the biggest advantages was how quickly they could get you in--sometimes even with same-day appointments. During my time there, I never missed an appointment, never arrived late, and always paid every bill for both myself and my children on time. That's why what happened next was so shocking. Out of nowhere, I received a letter informing me that my entire family had been dismissed from the clinic and would no longer be receiving care. There was no explanation. I was actively undergoing treatment at the time, so I honestly assumed the letter had been sent in error. Trying to clear things up, I contacted the clinic. Alison DeBakker, Assistant Director of Operations, directed me to the billing department. I immediately called, left a voicemail requesting the status of my account, and waited. Then I called again. And again. Multiple voicemails, no returned calls. After getting nowhere with billing, I emailed the clinic administrators asking for someone to please call me back so I could understand what was happening. Jenifer Malone, Clinic Director of Operations, responded. Instead of providing an explanation, she told me they had already discussed the matter with someone on my account and, due to HIPAA laws, they could not discuss it with me. She then went one step further and instructed me not to contact the clinic again. To summarize: after more than a year as a reliable patient--always showing up, always paying my bills, and never causing any issues--I was blindsided by a decision to terminate care for both myself and my family. I was never given an explanation, never afforded a meaningful conversation, and was ultimately told not to reach out again. The medical care I received was good, and the front-office staff treated me well. Unfortunately, the way the administration handled this situation completely overshadowed that experience. Being abruptly dismissed from care without transparency or the opportunity to resolve the issue is something no patient should have to experience.