My experience with this company has been absolutely horrible as relates to their response to our unpleasant experience with their bus service. We were provided a subpar 56 passenger bus that arrived 20 minutes late and broke down/overheated 2 hours into the trip. Our group was patient and understanding with this first couple of mishaps which caused us to arrive at our event an hour late. We are most thankful to the bus driver that worked diligently with one of our senior leaders which happens to also be a licensed CDL driver who rallied all of our men on the bus to assist with getting the bus positioned and filled with water to counter the bus overheating. We want to also send out a special thank you to the manager and staff at the Shell Gas Station store #2108 for being so gracious to go to a local store and purchase a water hose to assist us. Now you would think this was the end of the saga but this was only the beginning. Once we were back on the road. The back half of the bus was without air and the passengers began to complain about feeling heat emissions possibly from the engine causing it to be even hotter. As a result one of the passengers became ill and had to move to the very first seat to get air and was wrapped in a wet towel to bring her body temperature down. We arrived and we were told that the bus would be replaced by the time we left our event to go back to home. Once we finished with our event and go back to the bus we realize there has been no replacement. We are informed that we will drive this same bus to Birmingham where a replacement will be provided. Once we arrive we are told the bus is 20 minutes out. At 40 minutes waiting we are told it is 15 minutes out and once again after 30 waiting we are told it is 5 minutes out. When the bus finally arrives it has been nearly 2 hours of waiting in unfamiliar territory that was not the best side of town with mostly women with children and a few men. But even with all that the worst of it all is when we called to speak with the owner, he did not want to take any ownership or responsibility but in fact blamed it on the the skill and knowledge of his hired driver. Now I'm not the sharpest tool in the toolbox but even if it was some fault of the driver would that not still lie with the company? Anyway this was my experience and I only thought it my duty to express it. read more

TERRIBLE TERRIBLE TERRIBLE When you hire any company, you by default EXPECT PROFESSIONALISM, PROMPTNESS, RELIABILITY AND A THOROUGH UNDERSTANDING OF HOW YOUR PRODUCT FUNCTIONS. Not with ATLANTA PREMIER CHARTERS‼‼ HERE IS THE BREAKDOWN OF WHAT WENT DOWN 1. They came later than the requested time specified in our contract 2. The driver was not in uniform nor in any clothing with company insignia on it which is an immediate indicator that either we are dealing with unprofessional people and or this was not the originally scheduled driver... 3. 2 hours into the trip the bus (according to driver) overheated and we had to pull off the interstate and waste over an hour at a gas station attempting to troubleshoot what was happening. What's worse is that the driver was clueless as to what was going on and some of the men had to assist and become hands on so that we wouldn't be stranded for an extended amount of time. 4. Half the bus was hot../the other half was cold leading to 2 people becoming overheated and having to be relocated for them to cool down to the front area of the bus. 5. We were late to our event!!! ALLOW ME THE SPACE TO REPEAT...WE WERE LATE TO OUR EVENT!!! 6. We were told we'd have a replacement bus for the ride back home but we didn't. We started the journey back on the same bus experiencing the same discomfort as we had heading to Memphis. 7. Roughly 2 hours from Atlanta we pulled off to a PILOT truck stop to swap buses. We were told the bus was. 20 minutes out which meant we all had to get off the bus, get our stuff and load it onto another bus....It showed up over an hour later(consider this ...it's after midnight in a foreign area with woman and children) We made it back to Atlanta after 5am in the morning and we should have been back much sooner now our driver (female) did all she could for us so our frustration lays not at her feet but at her management. You can tell they didn't have her back and have not effectively trained her for real time issues on the road. We thank her for all she did do to try and keep a bad situation from worsening Upon sharing our grievance with management (MYRIO LEMONS) he told us these things happen and had a "could care less type of attitude" about our experience. Instead of being accountable and apologetic and willing to compensate us for the extreme inconvenience due to his inability to manage effectively he simply stated it part of the business and was unwilling to meet us at the table to agree to reasonable compensation. Basically take the money and run.... It is the company's responsibility to train their drivers and to have a fully functioning fleet to ensure these type of occurrences are the exception and not the norm. If this is the kind of service you'd like to experience on your next church or family outing sure......book them But if you want attentiveness to your passengers needs, promptness, knowledgeable drivers and whatever else finds itself meshed into the foundation of a great company I'd advise you to check with their competitors BECAUSE ATLANTA PREMIER CHARTERS IS A MULTIPLE THUMBS DOWN One final mention.....the 2 buses we were in were not the buses he has advertised on his page. FALSE ADVERTISEMENT. The buses look aged and self painted. YOU HAVE BEEN ADVISED. SUPPORT HIS COMPETITORS read more

The pick up was unfortunately delayed which caused a major disruption to our itinerary. Furthermore, the amenities on board were rather disappointing. Air conditioning in the back of the bus was not functioning properly, resulting in some passengers feeling unwell. The restroom was also found to be unclean and emitted an unpleasant odor. To top it off, the bus overheated just two hours into the journey, causing further setbacks to our schedule. We had requested for a transfer or bus change upon our arrival to the destination, and we were informed that it would be taken care of by the end of our stay. However, this did not happen. In fact, it was not until our trip was almost 90 percent complete and after waiting for an additional two hours at a rather unpleasant gas station rest stop, that our request was finally accommodated. It is evident that this company needs to work on improving their customer service and treatment of paying customers. As a result, I cannot recommend their services until they make significant improvements in this regard. read more

Absolutely tops!! Kevin and crew did an incredible job getting our team from Macon to Massachusetts and back!! Customer service, professionalism, and timeliness were on point! -Will​ read more

They really don't deserve this one star but I had to give it in order to post the truth. A few weeks ago my church used this company for transportation to Memphis. First off the bus arrived late, it was dingy, dusty, and hot. The restroom was out of order and the USB plugs only made our phones die. About 2 hours into our the bus had pull over. The great MOG of our church had to help the bus driver add water to the bus because it was running hot. Meantime the senior citizens, women, and children sit on the hot bus in 90-degree weather for about an hour. This pushed our time back even more. Not to mention she couldn't drive the bus over a certain speed limit. 2 of the saints got overheated and had to be moved to the front of the bus. After arriving in Memphis LATE. We were told that another would take us back...Well, that didn't happen. We drove for about two and a half hours. And was told that the bus would meet us in 10 mins that didn't happen either. About 30 mins later we stopped at an unsafe pilot gas station. Where we sat for an hour and a half. Finally, a better bus came. This was definitely a horrible experience. And to place Men, Women, and children on a bus like that is inexcusable. I DO NOT RECOMMEND THIS COMPANY AT ALL. read more

I had a terrible experience with this company last weekend 8/6/23 on a trip from Atlanta to Memphis. The bus broke down within the first two hours of our trip. There was a terrible odor emitting from the restroom when we first got on the bus(no wanted to use it). We were schedule to arrive at our destination at 2:30pm but didn't arrive until 3:50pm. The air wasn't evenly distributed on the bus. It was extremely hot. On our return home we spent 2 hours waiting for a bus exchange but was told it would only take 20 minutes for the exchange. This was the worst experience I've ever had on a charter bus. read more

We had so many issues with this journey. Late for pickup - arrived at 10:00am opposed to 9:30am - Bus arrived approximately 10 minutes late) - Arrival time projected was 9:30 / arrived at approximately 9:45 Bathroom cleanliness - There was horrible ordor emitting from the bathroom indicating it was probably not cleaned prior to the trip Bus Broke down within the first 2 hours of the trip - Had to pull over due to bus overheating Late getting to our destination/event the Initial time of arrival was to be 2:30pm We didn't arrive until approximately 3:50pm Air conditioning on the back of the bus was not working properly - Front of bus actually worked extremely well - Rear of the bus seemed to be blowing hot air, or was not cooling at all - There seemed to be heat emitting from the engine causing the temperature to be even more unbearable Bus Overheating in the back - Several partners overheated due to the bus not cooling in the rear Spent nearly 2 hours waiting in the middle of the night for the bus exchange -Bus driver received conflicting arrival times which caused an approximate 2 hour bus exchange delay We kept getting 20, 15 and 5 minutes out for the ETA which ended up being nearly 2 hours This caused many of our members anguish as it related to reporting to work in a few hours - When the 2nd bus arrived it was a smooth transition and seemed to be the bus that should have initially transported us - While we know this was out of the drivers hand, we were very troubled and inconvenienced by this bus experience read more

So on Sunday we took to Memphis TN and the bus driver was 15 min late arriving to pick us up. She said she over sleep by guaranteed me we would still be on time. We then got half way too Memphis and the bus ran hot according to the driver. Initially she pulled on the side of the road and ask if anyone had water on the bus. She then was able to drive to a near by gas station where she try but couldn't put in water in the bus that's when one of our members assisted her so we could get back on the road. We were stopped for about an hour. The back of the bus AC did not work which cause ppl to get sick and had to move to the front of the bus. The bathroom on the bus smelled and could not be used. We finally arrived and was told they was going to have another bus in place before we got out of service. That didn't happen. Yet again half way back still no ac the bus driver told us she was stopping to switch busses. We stop at a sketchy gas station in the middle of the night and was told the bus was 20 min away after that it was 15 then 5.. at which point we told her to lest just go then the bus showed after 45 mins of waiting around on a hot bus. We arrived back at the church and I was late to work because of all the delays. So I had to jump off the bus and head straight to work. This was one of the worst trips I have taken on a bus read more

Excellent service, punctual, and clean buses. We used them for our family reunion tour of Atlanta. The driver was very skilled in getting around Atlanta's narrow streets and traffic. I highly recommend using them for your transportation needs. read more