I had such a great experience at Nimnicht! I was unsure of the exact car I wanted, but Guito was…read morevery knowledgeable and informative. He helped me get a car that best suited my needs and met my payment budget at the same time. I would give him and the dealership 5 stars across the board!

Fred Rivera is AMAZING he helped us get into this BEAUTIFUL Chevy Equinox the process was nice we…read moretest drove a few before deciding on the one we loved and when he pulled this was up for a test drive we fell in love and boom deal sealed! Had an amazing experience the only thing that I wish was a tad different was the detailing job, but everything was FANTASTIC

Been taking the beloved Porsche 944 to Mack Motorwerks for over 3 years now and never have any…read moreissues with their professionalism and prompt service. Charles is a great manager of the shop. Buddy, Louis, and Cole are very knowledgeable. Buddy usually is the main mechanic on the 944 and appreciate his honesty. Cost of repair is a lot better than you will find at competitive shops. I would avoid the "TD" shop as the cost of repair is unreasonable and was found at Mack Motorwerks the recent repair at the other shop was never done. It's a money grab and wish I never went there from day one. I've been a Porsche owner for some time and took both my cars at the prior "TD" shop and only wish I could have spent that money at Mack Motorwerks. I'm surprised to see a negative review on here... This shop is the only shop to take your vehicle. They have a mechanic base for both Euros and Japanese automakers... Just call and ask.

From the owner: Help me to get the top of the pageread more

My son bought a car here and if I hadn't been there they were going rip him off. Tried not to apply…read morehis down payment towards the price of the car, they claimed it was an over sight. Then in the loan signing, they tried to give him only 3 options to choose for the warranty, all being extended warranties and the guy stated it as you need to pick one. I spoke up and said we only want the factory warranty and the loan agent/salesman got pussed and started insulting us.

Was having a problem with the lift gate on my vehicle so brought it here for diagnostics and…read morehopefully repair. It was purchased at a different dealer, however this one is closer to my home. This is a 2017 vehicle, however is new to me and has less than 30,000 miles. Approximately 30 minutes before my first appointment the dealer calls and wants to know if I would like to have my vehicle appraised while I'm there. I explain I just bought it less than a month ago and am not interested. At that appointment I found out the lift gate motor needs replacing, not a cheap fix and was told I should take it back to the place I bought it to see if they won't help with the cost. Of course I ask if it's not still under warranty because 3 years means 2020 to me. I was told it most likely would have expired (factory warranty) but to appease me they would check. Guess what, the vehicle still has warranty time and is covered. Fast forward to today, I'm going in to have it replaced and again 30 minutes before my appointment they call wanting to know if I'd like my vehicle appraised!!!! Keep in mind, this is only 3 days from my first visit. Clearly, the only concern here is selling you another vehicle. Not to mention bordering on harassing. The saving grace for this dealer was the valet, Jamease. What a lovely woman....very kind, and helpful. She greeted me when I returned to pick up my vehicle and explained the pick up process. It was drizzling rain and she wanted to make sure I didn't get wet too. That's 5 star service and the reason for my 3 star rating. I shouldn't have to tell someone to check for the warranty and I certainly wouldn't expect to be told to go back to where I bought the vehicle. This dealer needs to realize, sales sells the first vehicle but how your treated in service will be what sells subsequent vehicles. There are lots of a Toyota dealers in Jax so you need to up your service and stop harassing customers about buying new vehicles.

Duval Ford completely changed my perception of car dealerships. Walking in, I was skeptical and had…read moremy guard up, but it quickly felt like family. You can tell that everyone gets along and is incredibly welcoming. I worked with a few associates, and one in particular, Matthew Tudor, really took care of me. He made sure I was pointed in the right direction. I needed to trade in my car and get something smaller that fit my budget, and the whole process was the most seamless experience I've ever had. I thought about doing everything online to avoid the usual dealership process, but I'm really glad I didn't. The staff, the management, and the overall culture truly made me feel at home. Thank you, Duval Ford.

Had vehicle there for maintenance and while it was there said hey there's a recall on mirror…read morecameras please take care of that. They said we will look but if there's no issue there will be diagnostic fee. If you want to view the camera you press a button on the dash... so they first attempt to scare you out of the service they owe you. Anyways they did the work I had to pay for and said my truck was ready I get in cameras were not addressed. I have to go back inside to be like what's up with that and they're like oh we can't get the parts from ford. They said they'd reach out when they had them. Would you be surprised if I said that was months ago and they never reached out. The franchise dealer system harms consumers primarily by inflating prices and eliminating buying options. Because state laws grant dealerships a legal monopoly over new car sales, consumers lose the benefits of a truly competitive market.

This review is specific to their service center, as I've never had interaction with the sales side…read moreof this dealership. I've had my vehicle serviced at this location 3 times, all for different reasons, and the service has been fantastic every time. I've been to 3 other Hyundai dealerships in town for service and this shop blows it out of the water. They are kind, efficient, and transparent. I was appalled to see other reviews suggesting otherwise. As of April 2026, I would definitely recommend this service center over others around town. Thank you Westside Hyundai!

Long story short - my 2015 Sante Fe was here for an engine replacement under warranty and while…read moreunder their care experienced a 'thermal event'. We negotiated a settlement/new car deal. I wanted to pay the car in full that day but was told I would lose incentives if I didn't finance. I was also told that when the first bill showed up just pay the car in full. Well it showed up with interest added to it and I was guaranteed I would not have to pay the interest. After communicating with the GM on 2/2/2026 and subsequently with the assistant manager (3/28/26) they were going to reimburse me the interest. To date, no reimbursement has been received. I have tried to reach our again and no one is responding to my messages. This is not a good look for management and reflects badly overall on the dealership. 4/11/26 heard back from assistant manager and a check is being issued but requires 3 signatures. Will update this review again 4/22/26 No word from assistant manager/general manager/anyone at Hyundai since last communication....no response to my follow up email either.

Nott forthcoming…read more Allen sales rep appeared and seemed honest while I spoke to him about potential purchase of a drive time purchase. Made arrangements for a convenient date to move forward. Manager called me day after to confirm date and assured a smooth sale. Met with allen. Agreed on purchase. No mention of tracking device in vehicle. Tail lights suddenly stopped worked and strange sound from exhaust. I was told to take BLC Auto on Blanding Blvd because "they are under warranty " only to be told that is false info. Reporting to BBB, lemon law follow up and district attorney.

I have referred Tony to all my friends!! At first he seemed really serious and I'm funny. I tried…read moreto make him laugh and my magic didn't work like it does with all my bar guests. But don't judge a book by its cover. This man was patient in every way. He taught me everything I needed to know and repeated himself whenever I didn't understand something without being condescending. He ran my credit and showed me everything I qualified for. Then narrowed it down by my likes and dislikes. He walked me to 5 SUVs and none of them felt like "me". He said there was one last one waaaay across the lot and I felt so bad to make him walk but as soon as I saw that black Santa Fe sport....I knew it was meant for me. Through all the paperwork my boyfriend and children kept calling and he waited patiently. If you don't already have insurance, use the company he refers. They're fast and efficient. Tony and his coworker Jennifer stayed almost 45 minutes after they closed to make sure I was satisfied and didn't make me feel like I was holding them up. Soooo kind. Thank you so much for treating me like I treat my customers. Like family.

Worst dealership experience I've ever had…read more I specifically reviewed the Carfax before purchasing, which showed a prior incident but no details. I asked directly about it, and both the salesman and the used car manager assured me it was only a cracked windshield claim. That was completely false. The vehicle had clearly been involved in an accident and required body repairs. Something they absolutely knew and chose not to disclose and lie about. They also gave me an "I Owe You" for repairs, and despite multiple attempts to get those issues fixed, the vehicle still has ongoing problems. They simply do not follow through. To make things even worse, they mailed my tag and title to the wrong address, creating even more unnecessary stress and delays. The lack of honesty and accountability from management is unacceptable. I felt misled from the beginning, and the entire process was frustrating and unprofessional. Overall, a horrible experience. I would strongly caution anyone considering buying a vehicle from this dealership, make sure you verify everything yourself, because you cannot rely on what they tell you.

Do not purchase a vehicle from this establishment. As is the case with many dealerships they are…read moreshady in the processing of their financing. However I was directly lied to by the sales rep I spoke with about the final price I was paying for my vehicle. DO NOT TRUST THEM.