They seemed to have great reviews and a professional website, but I was never even able to get…read morescheduled. They don't check voicemail, they don't return calls, then finally after over a month, I received a call during Christmas week (waking me up on my first off day, but I was happy to run downstairs to get my insurance at first), and when she found out I was hoping for a Saturday appointment due to work, she was frustrated as, after a long hold, she couldn't reach the "girl who works Saturdays and hadn't given her the January hours yet". I have her name, but not posting here. I told her I was willing to wait (I mean, my shoulder may actually heal on it's own at this point and I'm definitely moving my orthopedic doc appt out since I've been unable to schedule) or I could call her directly and she became angry and hung up on me. Frustrating as I literally waited a month to even try to schedule as I was busy and had already done what I thought was my research so didn't want to start over researching other PT locations further away from where I live...but now, I am!

My husband and I use this location for all our Physical Therapy needs. The staff is friendly and…read morewilling to explain your treatment if you gave any questions. They are careful about disinfecting surfaces and equipment between patients which I appreciate. Making appointments is easy and they will work with you on it where possible.

I gotta say that knowing the reason behind this company, I'm grateful for it. Living about…read more2500miles away from my mom, it's helpful knowing I can trust who is there with my mom. I FaceTime with my mom, at different hours, sometimes the caregivers are there & I get to "meet" them this way. I looked thoroughly through all the paperwork & was glad to see the release for pictures to be posted on all social media & her website. My mom has taught these caregivers new skills, since they get to do activities with her. Thanks again ladies for the pictures of you guys canning, sewing & baking. I know nursing has high turnover, and am grateful for consistent caregivers.

The owner, Kimble Breazell-Clark has been meticulous to delete any negative reviews about her…read morebusiness, which can be deceiving to those who are honestly on a quest to find the best care possible for a loved one. Her business is listed as A Family Friend, LLC or A Family Friend Home Care. I strongly urge that you do your research and go with a well-established, seasoned company. ESPECIALLY, if you are out of town. Here are the reasons why you SHOULD NOT use, Kimble Breazell-Clark and her home health care agency. 1. Kimble does NOT do much paperwork with regards to completing tasks for Long Term Care Insurance if that will be your source of payment. It has been a constant headache in trying to get her to successfully complete necessary documents for paid benefits. 2. Kimble, does not fill the weekly/monthly pill boxes correctly for my mother as witnessed. In addition, medication was not distributed between the a.m. or p.m. correctly according to the bottle's instructions but rather randomly. One med that was to be given once a day was given twice. The bottle specifically said once a day. Also, she does not want to make copies or mail receipts to validate purchases made against your card on file or for her to invoice. 3. Mommy has complained that she hadn't felt well or she complained that she had ongoing eye issues. Her complaints fell on deaf ears as Kimble did not respond by always scheduling an appointment for an in-person or telemedicine visit when needed. This was a service that was supposed to be provided according to the top tier package that was chosen. 4. Also, communication tapered off to becoming almost non-existent between Kimble and myself, my mother's legal representative/advocate. 5. Kimble's business has a high turnover rate with staff. Several staff members shared how she bad-mouthed the client, client's family, and even staff members. We worked with 5+ staff members in 9 months. Consistent care from the same caregiver is essential for the client. This fact did not matter. Kimble assigned aids without matching them to clients based on personality, interests, etc. 6. No shows or staff didn't always complete their shifts (Bessie). So, beware of the possibility of abandonment of your loved one. 7. The activities that Kimble's aids did on a non-consistent basis appeared to be done for the purposes of photo opportunities for advertising your company. I had asked over and over to see the list of activities that she supposedly had for my mother to be physically engaged and mentally stimulated. Kimble was never able to produce a list. This was key to one of the reasons why the hours were increased being that Mommy has dementia and companionship that was engaging was so important. 8. The key to my mom's house according to her neighbors was left VISIBLE and easily ACCESSIBLE to strangers. This is not a safe circumstance for anyone in 2020, but especially a client who is elderly and/or sickly. 9. Although we are in a pandemic it was not clear what Kimble's protocols and procedures were in order to protect elderly clients. I never got a satisfactory answer. In one instance, an eye witness saw Kimble walk into the home and begin to fill the pill pack without washing her hands or wearing gloves putting my mom an elderly, dementia patient in harm's way in her own home. 10. Kimble posted a video on her company's Facebook page. My mother specifically shared with Kimble (in front of her neighbor as a witness) that she did not want to be used publicly in any manner for A Family Friend, LLC or A Family Friend Home Care. In addition, Kimble took a review from Facebook that I initially wrote a month after working with her company, and placed it on her company's website without my permission. This only came to my realization last week....months after I had deleted the post from Facebook due to my frustration and dissatisfaction with her service. She never asked me for my permission to use me as a marketing tool for her business. She refuses to remove it. Terrible experience!

Nurse Rogers is so down to Earth and knowledgeable. I had an Uncle and who was going through a…read moretough time medically towards the end of his life and Nurse Rogers was so helpful and empathetic to our needs. She was available for face-to-face consultations as well over the phone. We just needed info about medication management and side effects. If you need a local nurse, or even over the phone, I recommend Nurse Rogers.

Michael obsorne Jr is so good I have blue cross and blue shield he has helped me so much he get you…read morethe best price on insurance and he always there if you have any questions he cares about his customers thank you for all you do Michael Osborne Jr Thank you Sincerely Cindy Dalton

Michael Osborne Jr helped me get affordable care insurance on the very last day I could sign up. I…read morehad retired and needed insurance to fill in while I waited for Medicare to start. Then when it was time for Medicare, Michael helped me again. He has also helped my sister get Medicare Advantage and some of her friends. I don't know how I found him or he found me but I know it was God who sent him to me. Thank you Michael Jr.!

Dishonest Billing and Unethical Practices…read more I would strongly caution anyone considering Wholelife Chiropractic. My experience--and the experience of others--shows a disturbing pattern of misleading billing, surprise charges, and unprofessional behavior. I was charged over double during a lawsuit--$105 per visit for the same care I later received for $50. I was also billed $100 for exercises that were emailed to me with a link to youtube I was never told this was a billable charge. They refused to let me use my insurance-covered visits saying insurance doesn't cover wellness visits, which is not true. This practice feels predatory--taking advantage of people in difficult situations. Other reviewers had similar issues with surprise bills and insurance miscommunication. Be careful. I was even able to view another patient's statement that they are suing, and the billing codes are the same however our charges are not. Seems very shady.

My husband and son have been seeing Dr. Thacker for a couple years now and they rave about him. He…read morealso helped our senior dog with hip problems. After a recent fall, I found myself needing some help, so I decided to give him a try. When I walked in I was greeted by very friendly staff who explained everything and made me feel very comfortable. The office was neat and clean as was the restroom. Dr. Thacker was very professional, knowledgeable and kind. He explained everything to me and most importantly, he helped me! I feel so much better. He also makes house calls for your dogs and/or horses! What more could you want?

Dr. Gerdes and his team are great! He has helped me so much with my back issues! He has compassion…read moreand listens to me when I talk to him about my issues. Ms. Sarah and Kim are so great to work with my changing work schedule! Dr. Gerdes took his time and even referred me to a surgeon. The surgeon did not believe surgery was a necessary option. Dr Gerdes found a way to avoid surgery and cope with my piriformis syndrome. Dr Gerdes has been such a blessing and encouragement to me! As a retired firefighter, I am do grateful to have a wonderful Doctor of Chiropractic in Raleigh NC. I highly, highly recommend him and his staff!

I have been seeing Dr. Jeffrey Gerdes at Carolina ChiroCare and Rehab since November 2023 after…read morebeing in a car accident, and I couldn't be happier with my experience. Dr. Gerdes has provided exceptional care, and after finishing my initial treatment, I've continued to see him for chronic headaches. The staff is always friendly, and checking in is so easy. The assistants typically have me in a room and starting therapy within minutes of walking in, which I really appreciate. I highly recommend Carolina ChiroCare and Rehab to anyone in need of chiropractic care!

TERRIBLE BILLING PRACTICES!!!!…read more One of the first bills I received was shockingly high (It was the first bill we received after 7-8 months of services). I went through the line items and found that they billed me for a service that my son was not receiving. I reached out to the billing department and they acknowledged that there was a billing error and corrected the bill. We switched providers because they were unable to provide services at my son's school. Several months after discontinuing services we received a bill from them for several random dates of service from the past. We expressed our frustration with the delayed bill in September and thought that our account was settled then. To our astonishment, we just received another bill for services rendered 11 MONTHS AGO! My household receives bills from dozens of different providers. These bills arrive within ~30 days of services rendered with the only exception being Raleigh Therapy Services. When billing is delayed by so long it makes it difficult for personal accounting and creates stress and anxiety because amongst several recent medical bills, it is an unexpected expense. I had to spend the entire day yesterday combing through records from RTS and my insurance company to try to understand why I was receiving a claim 11 months after services were rendered and to try to understand if I would be receiving any future bills (which there are still 2 more claims that haven't been processed). I have worked as a health care provider billing insurance for medical services as well as my current position at a medical software billing company. I understand that insurance issues can be very frustrating and sometimes take several phone calls to resolve. The provider we switched to, K&M Therapeutics, billed for the same service (plus a new one) and we received bills monthly starting 30 days from service and they were billing the same insurance companies. It seems like they need to hire an adjudication claims specialist to have someone dedicated to trouble shooting these issues so that they can be resolved in a timely manner. My son really liked the therapists at RTS..... this is just a billing inefficiency issue leading to a poor customer experience. I believe it can be fixed if they want to put the effort into trying to.

Our son has worked with two therapists at Raleigh Therapy Services - one for speech and one for…read morewriting. Both of his therapists are wonderful. The therapists meet him at his school during regular school hours, which saves us a lot of hassle and time. Our son loves seeing his therapists. He has had such a positive experience. The improvement in his speech is remarkable, and he has gone from hating holding any writing instrument to drawing, coloring, and practicing letters and numbers. Amazing! We are so grateful for all Raleigh Therapy Services has done for our son.

My mom and our family were extremely pleased with the services of Wisdom Senior Care whose staff…read moretook care of my dad with advanced dementia. After he fell and fractured his pelvis (NOT while he was under their care) and was hospitalized, they responded to our needs immediately with full time around the clock care when dad was deemed to be unsuitable for rehab and unexpectedly released by the hospital to us. They cared for him through his in-home hospice care and his eventual passing away at home, which is what he would have wanted. One of the owners, Clarence, and his wife Denise, even gladly pitched in to help when they were shorthanded, which was impressive. The owners of this company take customer service very seriously and dropped in several times to ensure that everything was going well and that we didn't have any complaints or issues that needed to be addressed. We even thought their rates were reasonable for the level of services they provided. I cannot begin to express how thankful we are for their assistance during this very difficult time in our lives. Two of their CNAs, Chi Chi and Angela, were especially exceptional, as they both are very well trained, and very warm, dedicated and caring people, and we felt so lucky to have been matched up with them as often as we were. They were so kind and supportive to my mom, and coincidentally just happened to both be there when my dad passed away (during a shift change) and they made a huge, positive impact on us and made this experience bearable. We thank you and your staff so much for all that you did for our family and for my dad. Your kindness and warmth were so appreciated. Please know that we will definitely recommend your company to anyone who is looking for home health care.