We used Caregivers 24/7 to support my mom while she was getting up to full strength after a…read morehospital stay. This company is so incredible and I'm so thankful for them. They came to her room at Duke before she was discharged for the assessment and from the first moment, we knew we had made the right decision. All of the office staff were very kind and did a great job making my mom feel supported during her recovery. I cannot recommend them highly enough!

I gotta say that knowing the reason behind this company, I'm grateful for it. Living about…read more2500miles away from my mom, it's helpful knowing I can trust who is there with my mom. I FaceTime with my mom, at different hours, sometimes the caregivers are there & I get to "meet" them this way. I looked thoroughly through all the paperwork & was glad to see the release for pictures to be posted on all social media & her website. My mom has taught these caregivers new skills, since they get to do activities with her. Thanks again ladies for the pictures of you guys canning, sewing & baking. I know nursing has high turnover, and am grateful for consistent caregivers.

The owner, Kimble Breazell-Clark has been meticulous to delete any negative reviews about her…read morebusiness, which can be deceiving to those who are honestly on a quest to find the best care possible for a loved one. Her business is listed as A Family Friend, LLC or A Family Friend Home Care. I strongly urge that you do your research and go with a well-established, seasoned company. ESPECIALLY, if you are out of town. Here are the reasons why you SHOULD NOT use, Kimble Breazell-Clark and her home health care agency. 1. Kimble does NOT do much paperwork with regards to completing tasks for Long Term Care Insurance if that will be your source of payment. It has been a constant headache in trying to get her to successfully complete necessary documents for paid benefits. 2. Kimble, does not fill the weekly/monthly pill boxes correctly for my mother as witnessed. In addition, medication was not distributed between the a.m. or p.m. correctly according to the bottle's instructions but rather randomly. One med that was to be given once a day was given twice. The bottle specifically said once a day. Also, she does not want to make copies or mail receipts to validate purchases made against your card on file or for her to invoice. 3. Mommy has complained that she hadn't felt well or she complained that she had ongoing eye issues. Her complaints fell on deaf ears as Kimble did not respond by always scheduling an appointment for an in-person or telemedicine visit when needed. This was a service that was supposed to be provided according to the top tier package that was chosen. 4. Also, communication tapered off to becoming almost non-existent between Kimble and myself, my mother's legal representative/advocate. 5. Kimble's business has a high turnover rate with staff. Several staff members shared how she bad-mouthed the client, client's family, and even staff members. We worked with 5+ staff members in 9 months. Consistent care from the same caregiver is essential for the client. This fact did not matter. Kimble assigned aids without matching them to clients based on personality, interests, etc. 6. No shows or staff didn't always complete their shifts (Bessie). So, beware of the possibility of abandonment of your loved one. 7. The activities that Kimble's aids did on a non-consistent basis appeared to be done for the purposes of photo opportunities for advertising your company. I had asked over and over to see the list of activities that she supposedly had for my mother to be physically engaged and mentally stimulated. Kimble was never able to produce a list. This was key to one of the reasons why the hours were increased being that Mommy has dementia and companionship that was engaging was so important. 8. The key to my mom's house according to her neighbors was left VISIBLE and easily ACCESSIBLE to strangers. This is not a safe circumstance for anyone in 2020, but especially a client who is elderly and/or sickly. 9. Although we are in a pandemic it was not clear what Kimble's protocols and procedures were in order to protect elderly clients. I never got a satisfactory answer. In one instance, an eye witness saw Kimble walk into the home and begin to fill the pill pack without washing her hands or wearing gloves putting my mom an elderly, dementia patient in harm's way in her own home. 10. Kimble posted a video on her company's Facebook page. My mother specifically shared with Kimble (in front of her neighbor as a witness) that she did not want to be used publicly in any manner for A Family Friend, LLC or A Family Friend Home Care. In addition, Kimble took a review from Facebook that I initially wrote a month after working with her company, and placed it on her company's website without my permission. This only came to my realization last week....months after I had deleted the post from Facebook due to my frustration and dissatisfaction with her service. She never asked me for my permission to use me as a marketing tool for her business. She refuses to remove it. Terrible experience!

Beware. If you own a cat, they charge you extra plus will tell you it will be virtually impossible…read moreto obtain care as most of their pool of caregivers are allergic to cats. Funny how when it was Homecare Assitance, this was never an issue.

As an employee of Home Care Assistance I see 1st hand that Home Care Assistance really does do…read morein-home care differently. I am proud to be an employee & enjoy that my position allows for me to help people on a daily basis. At Home Care Assistance we are Champions of Aging Well.

I love my therapist, and if she is indicative of the talent that Luna manages, then I have nothing…read morebut high praise to give.

Very poor customer service. I was misquoted for services and copayment. They are not honest or…read moreefficient. Stay away from this company.

Twins Loving Care came to our rescue when we needed someone to stay with our elderly mom after she…read morewas discharged from the ER! After making contact, they organized everything that needed to be done and before I knew it, my mom was home, being cared for by a wonderful, highly qualified caregiver. (Having no family in the area to depend on, I am not sure what I would have done if Twins had not been there to help!) I highly recommend these wonderful people because they were so organized, compassionate and professional! D. Collins

Home Helpers came to the rescue when my Mom and I most desperately needed help. For her to leave…read morethe rehab facility after breaking her hip, we needed to find her 24/7 care to manage her walking AND her dementia. Frank and his excellent team of Caregivers, special shout out to Lily and Cynthia, were always on time, communicated with me routinely, talked me off the ledge a few times, and helped my mom recover and thrive. Each time I visited with my Mom, I saw evidence of their love and compassion; a new colored picture on the wall, freshly painted toenails, a freshly washed hairdo and sharp outfit - which is a challenge with any Alzheimer's patient. My mom is doing very well since graduating from their care. She is actually walking better now than before her broken hip - a testimonial to their love and care. The next time I am in need of care, you know Home Helpers will be my first call. Thank you Frank, Joe, Cynthia, Lily, and everyone who cared for my mom - you are top notch!

A good company to work for. They care about staff and clients alike. I've been with them for many…read moreyears as a part time employee and am satisfied.

Ruth Washington has been with us 4 days a week for 2 1/2 years. Home care ---She is the best.read more

Words cannot express how happy I have been with the care management I have received from Aging Care…read moreMatters. From initial consultations through the endless details of taking care of a loved one, they have been right there, holding my hand and giving expert advice. In particular, Jennie Griggs has offered her incredibly compassionate support, as well as just the right resources needed. She has been tirelessly helpful, thoughtful, and kind. It has been like having a guardian angel by my side while navigating challenges. I recommend her wholeheartedly and without reservation.

Aging Care Matters are truly angels among us. I wish that all communities and everyone within them…read morehad access to Aging Care Matters, as caring hearts and helping hands when families face end of life challenges and similar healthcare challenges. When our Mom, who has been living with dementia, fell and broke her pelvis, she was in the hospital for a week before ending up back in her skilled nursing care unit. When we wanted to bring her home and care for her, it seemed impossible to coordinate everything while also staying by her side. The women at Aging Care Matters made everything that seemed impossible, possible. They found the housekeeper to help get Mom's room ready back at home. They found the non-medical ambulance to coordinate her ride home. They found the angels/CNA's to assist with Mom's care back at home. They found the movers to move her things out of her skilled nursing unit. And they held our hands like the dearest of friends as we navigated these hardest of days. They had an answer and a solution for all of our needs and concerns, with pre-qualified companies to collaborate with to help us in our greatest hour of need, so that we were able to stay by Mom's side. We can't say enough wonderful things about Rebecca and Anne with Aging Care Matters!