I would give him no stars if I could. He was very dismissive . He did not listen to anything did…read morenot want to see any notes sent to him from physical therapy. He asked me questions then just to talk over me and not listen to anything I had to say. This was a horrible experence. I didn;t know doctors would behave this way, I thought they were in that profession to help people . It was a waste of my time waiting 2 months to get this appointment. He sent me back to work when I was very dizzy, bad headaches and my balance was off. he did not have any concern about anything Very horrible expererence with Dr Charles

Top Neurologist who tells the truth. My Dad had a legitimate issue and was saved by Dr Charles and…read morehis very professional staff. Highly recommend his advice and help and will be forever grateful.

ASHISH KAPOOR- This is an extremely difficult review for me to write because this doctor was not…read morejust a neurologist to me -- I considered them someone I trusted and thought genuinely cared. Over two years ago, when my mother first started showing concerning neurological symptoms and was still functioning relatively well, I reached out multiple times asking for help, guidance, or even just direction on what to do next. I made it clear that if insurance was an issue, I was fully willing to pay out of pocket. I tried more than once because I was genuinely scared for my mother and desperate to get her help early. Unfortunately, I felt completely ignored and unsupported during one of the most important times of our lives. Today, my mother's condition is devastating. She now suffers from Parkinson's and severe cognitive decline, and has deteriorated to the point where she can barely walk. Watching someone you love decline like this is heartbreaking, especially when you feel there may have been opportunities to intervene, guide, or at least try to help earlier. I understand no doctor can guarantee outcomes, but responsiveness, compassion, and taking concerns seriously matter -- especially in neurology, where time can be critical. My experience left me deeply disappointed and feeling abandoned when we needed help most. Based on my personal experience, I cannot recommend this doctor to families navigating serious neurological concerns.

I had a very unprofessional experience with Dr. Ashish Kapoor. When I asked about results from a…read morefollow-up exam he sent me for in 2025, he insisted it never happened and dismissed me with an attitude. After speaking to me condescendingly about his notes, he later realized he was wrong and that the exam did occur. When I asked him to explain the results, he became defensive and told me I could step out if I wanted to "argue." I was simply asking my doctor to explain my medical information. Appointments also involve waiting over an hour, only to receive a rushed visit and a prescription with little concern for whether the medication is effective. I would not recommend this doctor to anyone looking for respectful or attentive care.

Incredible clinician and physician. It's hard to find a top notch neurologist in North Jersey…read more Originally saw him at the hospital after my first seizure incident. He was very helpful in understanding my concerns and addressing. Just waiting for his new office to open in up in Jersey City

Made a telemed appointment for my elderly mother to help with pain. No one called. No one sent a…read morelink. Nothing. Tried calling three different numbers including the hospital. No one is actually in his office. They are all virtual assistants who can "pass along a message." Unprofessional, unhelpful.

I called to get information about a physical problem that I'm having and basically called the wrong…read moreMD but I have to say the front desk or in simple term the person answering incoming calls was so disrespectful, very sarcastic and just plain rude , if tyke was actually the place where I needed to make a appointment this attitude alone would not want me to receive any type of medical help, The date that this altercation happened was 08/14/23 around 12:45 mon. female so if you could go back and find out who was working that shift could you possibly reprimand this person that causes you a lose of business it's probably not the first time this person has been written up before I would bet my life on it!!!

Great experience. Doctor was knowledgeable and addressed my concerns. Office ran relatively…read moresmoothly and staff seemed accommodating.

THE STAFFFFFF IS WORSE-RUDE-RUDE-won't call me -even it IS EMERGENCY! DR K IS TOP 10000!!…read more had another Stroke-I requested DR Kaplan for months-appointment online and call i was headaches and NO ONE was responding. Maybe if you answered request stroke would have prevented. Dr Kaplan top notch....not staff unfortunately. NO ONE called me...

My experience at Jersey City Medical Center (part of RWJBarnabas Health) raises serious concerns…read moreabout patient treatment and billing practices. I presented to the ER on July 21-22, 2025 with a stable neck lesion. After labs and imaging, I repeatedly asked to be discharged. Instead, I was told I had to stay overnight because ENT surgery was supposedly planned for the next morning. When I questioned this multiple times, I was told I could not leave and that "police officer at the door won't let me out". Despite being kept overnight, I received no active care. From roughly 7:00 PM to 6:00 AM, I was left unattended in an ER bay -- no bed, no blanket, no food or water, and no documented monitoring. The next morning, the ENT stated surgery would be scheduled over a month later, confirming there was no emergency and no medical reason for the overnight "observation." Nevertheless, JCMC billed high-acuity ER and hospital observation charges for this stay. Later, an ENT follow-up visit billed a diagnostic nasal endoscopy that was never performed; that charge was removed only after I challenged the documentation in writing. I submitted detailed complaints to JCMC Patient Advocacy and Billing in August 2025, including a code-by-code dispute. In September, JCMC responded with a generic letter stating that all services were appropriate and closed the case without addressing the lack of care or contradictory medical evidence. Since then, leadership has stated they are "reviewing" disputed CPT codes for weeks, while billing timelines continue to run. Subsequent MRI imaging and independent ENT opinions confirmed there was no abscess or emergent condition. Because of how this matter has been handled, my case is now under review by the New Jersey Board of Medical Examiners, New Jersey Consumer Affairs, and the New Jersey Department of Health, and will be escalated further, including to the New Jersey Attorney General and the courts if necessary, to ensure accountability and restore fairness. Patients deserve transparency, informed consent, and appropriate care -- not coercion, unsupported billing, and prolonged delays. I strongly encourage patients to choose other medical facilities than JCMC, carefully review observation status, documentation, and charges, and to advocate for themselves.

AVOID THE J.C. MEDICAL CENTER PSYCH SERVICES. In the last year, I have had the following problems…read morewith this place: 1.The office responsible for advising patients as to which insurance plans they take for OUTPATIENT psychiatry and therapy told me the medical center was contracted with the Amerihealth plan that I looked at during open enrollment. So I chose the Amerihealth plan, and when the new year started I get informed by other staff that they do not accept Amerihealth insurance for outpatient services. 2. I had to go to the E.R. because of Suboxone withdrawal symptoms like diarrhea and other problems. They did not follow the correct protocol for learning about how much Suboxone I had been prescribed and the last time I picked up the medication. 3. The psych ward is the most depressing one I've ever seen--and I've been in quite a few. There are no windows, no color--it's drab with overhead white flourescent lighting. What is wrong with these people? Don't they know environment can affect people's moods?

Dr. Chong is a very nice person. She answered all my questions and gave practical advice for…read morestaying healthy. I highly recommend!!