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    Lubas Andrew S MD

    3.0 (2 reviews)

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    5 months ago

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    13 years ago

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    Riverside Medical Group - This is the blood collection room -- laboratory.

    Riverside Medical Group

    1.7(17 reviews)
    2.8 mi

    I started out years ago with Dr. Rodriquez and when he left I switched over to Dr. Anabel Agcopra…read more Both doctors were fine. The biggest problem with this place, is trying to reach the office by phone. A few weeks ago I tried to reach the office and my call was always answered by a call center. They took my information and promised me that I would get a call back from the office. This never happened and I left several messages with the call center. This has happened several times in the past also. The funny thing is when you go to office it is filled with girls in the reception area, just talking to each other. I am fed up and will try to find a new doctor within the Optum network.

    Customer service is beyond terrible. Unless you speak Spanish, I don't recommend this place at…read moreall. I got a call with blood work results.. When I asked the rel questions regarding the elevation of my bloodwork all she would respond is "Yes".  I do not believe she understood what I was saying. I find it very unfair to patients to have someone who does not speak fluent English call me to review my blookwork.  She clearly did not understand what I was asking her.  I went to the doctor with concerns about my health.   I then called the office back and requested a copy of my blood work.  Everything is not fine as stated by the rep. I highly recommend that you not have nurses who are incapable of speaking the language fluently call patients and make their own medical assessment.  Based on her assessment I would need no further follow up.  My bloodwork speaks for itself.  Ignoring it would only harm my health even further. Extremely unprofessional and unpleasant.

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    Riverside Medical Group
    Riverside Medical Group

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    Faugno Gerard, MD - Waiting area.

    Faugno Gerard, MD

    3.1(20 reviews)
    1.5 mi

    I've been a patient of Dr. Faugno for just over 40 years. He is a man that is truly there for…read moreother people. As a child, I could remember him actually coming to my house when I was ill, not because he had to, but because he truly does care. Fast forwarding to 2025, the office experience is still seamless with Dr. Faugno and his staff. I would highly recommend him for anyone looking for an honest and intelligent general physician.

    I've been going to Dr. Faugno every since I moved to North NJ. I never had an issue with his care…read more He was helpful to me when I had some serious health issues and I feel bad about this review, but do hope he sees it. The last time I went for a visit, I was told to wait in my car until it was my turn for my scheduled appointment. I was there for 2 hours and the office staff was rude whenever I'd call for an update. Dr. Faugno apologized when he saw me. Just a few weeks ago, I called to schedule my annual physical. I was told I could not see the doctor until November (I called in May). I even mentioned that I had some health concerns, but the person who took my call didn't care. I even said I'd have to find another primary care doctor and she just says, "OK," and hung up. It's very hard to find a primary care provider these days. Even though he's a good doctor, his office staff lacks the decency to make his practice sufficient. If you actually can get an appointment, I'd still recommend looking elsewhere as you'll likely be disappointed at some point. I do respect the medical profession, but I do expect more care as a patient. Our lives are their hands.

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    Faugno Gerard, MD
    Faugno Gerard, MD
    Faugno Gerard, MD

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    Lubas Andrew S MD - familydr - Updated September 2026

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