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    Atlantic Spas And Billiards

    3.6 (17 reviews)
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    Just had my table re-felted. I love it!
    Trisha L.

    I recently contacted Atlantic Spas and Billiards to inquire about having my pool table re-felted. I was put in contact with Dave and working with Dave every step of the way was an absolute pleasure!! He was friendly, knowledgeable, easy to talk to, and delivered outstanding customer service. He communicated with me effectively, and the guys arrived on time to do the job. The table looks absolutely amazing and I cannot thank Dave enough!

    Barb C.

    We've had a pool table in storage for almost 2 years while waiting to find a house and move and the time was finally here. But we had a hard time finding someone to move it and to recover it because it is an older bar table with a single piece of slate. Anyway we finally found some guys to help move it and then we contacted Atlantic... from start to finish I was impressed with this business. First, when I called I talked to Lissa and she was extremely kind, helpful and knowledgeable. She got all the details and called me back when she said she would (multiple times). The guys said they would do it and we were scheduled for today. They showed up on time, were very friendly and did a great job in no time at all. The new felt looks amazing, they leveled it, tested it, tightened up the rails, cleaned up and even left the extra felt and some chalk. Nice job all! Much appreciated!

    Their customer service hits the mark, and so do the darts they sold me.

    I purchased a set of darts from Atlantic Spas and Billiards which turned out to have a manufacturing flaw. When I brought them back, I was half expecting them to say there was nothing they could do about it, but I figured it was worth a try. I am happy to say that I couldn't have been more wrong. Despite the fact that this is one of the least expensive items they carry, the customer service they provided was as attentive as if I had purchased something for thousands. Not only did they hear me out, they came up with a solution that fixed the problem and did so with a friendly attitude. Even if their remedy hadn't worked they would still deserve a great review for even making the attempt. I highly recommend this business as they do things the right way.

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    7 months ago

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    9 years ago

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    9 years ago

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    8 years ago

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    11 years ago

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    10 years ago

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    9 years ago

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    Ask the Community - Atlantic Spas And Billiards

    Review Highlights - Atlantic Spas And Billiards

    Our new tub was delivered and set up by an efficient and friendly crew...

    Mentioned in 2 reviews

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    Epic Hot Tubs & Swim Spas - Raleigh

    Epic Hot Tubs & Swim Spas - Raleigh

    3.7
    (7 reviews)
    8.1 mi

    UPDATE: The manager's response to my original rating is misleading. He commented that they…read moreresponded quickly, but again, this was only after we threatened with a lawsuit. Yes, we have power lines and a slope, but the salesman knew this when he assured us they had suitable delivery options. For 5 months, they blamed us, told us there was nothing they could do, and said it was completely on us - counter to what the salesman told us during the purchase. ORIGINAL POST: Epic Hot Tubs was an Epic Fail. Check the comments on their company on the Better Business Bureau website. It cost us 5 months, hundreds in legal fees, and tons of stress and coordination. They didn't deliver until we threatened a lawsuit. It was only supposed to take a few weeks, but it ook months. Jack Pyles was great until we paid our deposit. He went from telling us that installation would be "no problem" and they would "help coordinate" installation even with our sloped yard... to telling us it was our fault and on us that there were no viable ways to install the swimspa after spending tens of thousands of dollars. He never proactively communicated what was going on - only unhelpful and rude answers when we asked questions. He never even told us that the swimspa got delayed several weeks from the manufacturer to their warehouse. He told his boss that he had given us options but every option he gave us was untenable. For example, he told us to call forklift companies but none of them had operators and we couldn't find anyone that could help. It wasn't until we involved our lawyer and threatened a suit that they finally gave us a way to deliver the swimspa. The entire experience was stressful and unprofessional. Jack was especially rude.

    If you have a hot tub with Epic hot tubs beware of the hidden fees. I was charged $250 for them to…read morecome out and fix my hot which is under warranty. They thought it was the pump, but wasn,t. Now they're going to charge me another $250 to come back with another part to fix. This will keep happening if the problem still can't be fix. It's a scam.

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    Raleigh Hot Tub Store

    Atlantic Spas And Billiards - hottubandpool - Updated June 2026

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