Loved the hot tub cover and original service (June 2014). Cover worked very well and still looks…read moregreat. However, my hot tub has died and I am not going to replace it with the same size. Paradise Pools says the 5 year guarantee that it came with will not be honored for the new owner. Have no way to contact manufacturer so don't know how I would claim service on the warranty if something happened while I owned it. Warranty is not clear. I wanted to sell it with the warranty. I'm still not happy that the warranty does not go with the pool but Paradise Pools has been very helpful and has given me more information about the manufacturer of the cover. Thanks for your help

The owner of this place is a complete joke! I love how it states on the sign " veteran owned" but…read morethe man offers no military discount! Spent 10k on a pool 2 years ago with the starlight jet package that the jets have corroded and they offer a one year warranty and he couldn't even try to make any effort to work something out with us, 300 a piece for the jets ( we have 2) a new package is 699. Overpriced, nice workers, terrible business owner. I bought there to keep the money local. I won't be making that mistake again. So, shop around for pool and products.

I want to tell you what an awesome experience I had with Paradise the owner, Ray. We purchased a…read morehot tub and the wrong tub was sent from the manufacturer, through no fault of Paradise. It leaked and had only one pump. The tub we had ordered had two pumps. The manufacturer put the wrong model number on the tub. They didn't want to take responsibility. After weeks of waiting, we decided we didn't want their brand. Ray worked with us and we ordered a different tub. It was going to take several more weeks for the company they use to install the tub. Ray said that he would bring the tub and install it for us. He came 2 days later in the cold. I really appreciate the way he took care of us. I would recommend Paradise if anyone is looking to buy a hot tub. Great job Ray and Staff!

I can not say enough great things about Paradise Pools & Spas. Ray, the owner is very dedicated to…read moreguaranteed customer satisfaction. Everything with both our 33 foot pool and brand new Wellis Hercules Spa has been wonderful. The grading, Delivery, set up just everything, all the people were super nice. We loved our pool so much we just had to get the spa too. We will be purchasing and further necessities through the company as well. Cheers friends & choose paradise, for sure!

Waited 4 months to see how the hot tub preformed. It and Zack out salesman have been great. The…read moreservice team led by Jason have answered every call to help the rookie owners. What a team to work with. Go get one now!

If you are looking for a customer experience to exceed your expectations, go to Everything…read moreBilliards & Spas. Brandon was wonderful to deal with and very knowledgeable. He made the buying experience very easy for our Jacuzzi hot tub. The delivery team, lead by Jordan, are very professional and detailed oriented. They did an amazing job installing our hot tub! I highly recommend Everything Billiards & Spas!

Bought a about e ground pool$$ there good at sales and chemicals and the process of building your…read morepool need any maintenance like the filter changes or something go wrong with anything else don't give you the help have to try to call other pool company's ,, I had to call 5 finally for help with the leak from the pipe by our filter all it needed was a gasket ,, Lucky it was all,, wish they would train there own people to help u,, the reference they give you aren't available it needed,, or ever call you back if you have a problem,,

I have been so impressed with this business. My husband and I bought our hot tub from them 4 years…read moreago. We go back time after time for our hot tub supplies. We were there just this morning. We had questions, and the owner was extremely knowledgeable and helpful. He fixed our problem within minutes. I highly recommend Hallmark Spas, Pools, and Billiard to anyone who is in the market. Everyone there is very friendly and helpful. I give them 5 Stars.

Professional, efficient and extremely friendly. This is my guy from here on out. Came out next…read moreday and spa was repaired within an hour.

From the owner: We are the best plain and simple. Some of the most knowledgeable in the industry. We solve the…read moreproblem a lot of times when others can't!! We strive on excellence, and take pride in our work. We will go the extra mile to get the job done, and make sure our customers are satisfied!

From start to finish, they did a beautiful job and Garrett at the Home office is very knowledgeableread more

These people are fantastic. Garret was very patient with me and got my liner in quicker than…read morepromised. The crew were friendly and helpful. I highly recommend them

Great, affordable pool store! I called ahead and the lady couldn't have been nicer or more helpful…read more The price of the product I was looking for was also half of what they were asking at Dixon Pool & Spa (avoid that place if you can!) Overall super happy customer :)

From the owner: We specialize in custom in-ground steel walled vinyl lined and fiberglass pools and spas. We are…read morecompletely in house so that means we are there from start to finish. No subcontractors. We are a licensed NC General Contractor. This is where we come in at Crystal Clear Pool & Spas. We've been building incredible custom pools throughout the Burlington, North Carolina area since 1965, and we're excited to get started on your pool-building project. You can also come into our store for a wide range of pool supplies and accessories, and offers free pool water testing. We have a complete hardscapes section of the store involving all travertine, brick, and paver options for decking. We have spa shells, portable hot tubs, and other fiberglass/Acrylic items on site for people to view and pick out. We are a full service pool store - Service calls, Equipment diagnosis and repair, Liner installations, remodeling of inground swimming pools, concrete work, leak detection, landscaping, patio options, and a complete chemical warehouse on site.

from sales to service, wouldn't buy anywhere else! Two swim spas and two hot tubs so far for our…read moreextended family and everyone agrees!!! We it!!!

I called a few spa places around town looking for either a part or someone to come out and service…read moremy hot tub. Each time I spoke to other companies they sounded really annoyed that they had to answer the phone let alone possibly have to answer any potential customer questions. That's when I found Choice Pool & Spa's number and when a gentleman answered the phone from there I knew very quickly I had called the right place. Instead of immediately trying to sell me something, he walked me through what troubleshooting steps I had already taken, he offered his free advice all while reminding me a couple times to make sure I have the power turned off before I attempted any more tests. He knew what he was talking about and obviously cared about my safety. Ultimately I did need a tech to come out after I exhausted my efforts and you can bet I called Choice Pool back today and they had a tech to my house in less than an hour. Amazing.