Universal does a better job at a better price than most. I much prefer them to other dealers who…read morecharge much more for a job that is often not as good. My experience with them goes back well over 25 years. All the pool liners safety covers and equipment they have installed has functioned long beyond the warranty from the manufacturer with no problems. They are very competent. One caveat, to be honest, is that this is a small shop so they are not always able to do quick response jobs although they try. The review from 9/24 seems to be another place in another state with a similar name or so it appears to me and my long experience with Universal Pool Sales of Grace Avenue Lebanon, PA.

they never fixed my pool problem. I had to go elsewhere to get it fixed. I finally went to…read moreGoodall Pools and they came out and saw what was wrong and fixed it.

Chris and Savannah at Bob's held our hands during the entire process...which took several months…read morefor us to make decisions and coordinate site prep. We shopped around, looked at different stores and models, and got our site ready for the hot tub and sauna. They always had answers to our questions and recommended a fantastic electrician. The entire business--from sales and showroom, to delivery coordination, and finally installation--was smoothly coordinated with the perfect amount of communication. We are extremely pleased with our hot tub and anxiously await the sauna. I would highly recommend Bob's to everyone!

I purchased a spa from Bob's over 10 years ago and have been great to work with over the years.read more

We have had our pool over 25 years and have never had any regrets. All the people at Yorktown have…read morebeen responsive and very easy to deal with. It has been a great experience and have many great memories surrounding the pool. STEVE PERRINE

I have been working with Yorktown for over 15 years, and it was the best decision I ever made…read moreregarding my pool. Everyone there has always been super responsive, friendly and helpful. I have also recommended their services to other friends and family, and they have had nothing but great experiences with them as well. Highly recommend!

Just took delivery last week of my new Vita Grand Spa from Bob's. I totally recommend this company…read moreas the service was top notch from purchase to delivery and beyond!!!!!!

Love our hot tub and the gentleman that came to install were very professional and kind.read more

I've been using Robert and Kevin forever it seems. I'm sure it's at least 15 years. They notify…read moreme when they're coming and are prompt. As I got older and mobility was a problem they made changes to my filtration system so I could clean it easier. I highly recommend them.

Until today, we would have given this team 5 stars in most categories. However, when they came to…read moreclean the pond several weeks ago, there was leak at the connection of the pipe from the pump into the new UV light. We asked them to fix the leak, but Robert said, "We do not have plumbing supplies with us today, do not worry, we will fix it when we return to install the skimmer (that we had requested)." They had not actually tried the new UV light on the day of installation because they left before the new pond water had reached the pump level. Later that evening, when we turned on the pump connected to the new filter, the GFI blew. Every time we reset it it blew. We tried other electrical cords and other outlets with the same results. Quite simply the new UV filter was faulty. We contacted them to say the leak was so bad it sprayed over 2 inches of water out of the pond overnight. Below you can see the picture of the leak we sent to them. They did not come to fix it. We were frustrated so we actually fixed the leak at the coupling ourselves, but when we tried to plug in the UV filter again - it still blew the GFI. We finally unplugged the UV Filter and ran only the pump and the GFI never stopped with the pump alone. They appeared to be most reluctant to address our problem. While they did not say so, we felt like they believed we had somehow damaged the filter, which is quite absurd. Today they came and made the replacement. When we asked them about coming to do the skimmer they said they would not be back. They had only come today to replace the UV filter, thank us for our business over the last seven years, and tell us they were not returning. We were stunned. When I tried to open a conversation by saying, "Well I must have offended you somehow," (although I could not imagine how, given that I had paid them in good faith) they quietly made a disparaging sound and walked away. They clearly did not want to enter a conversation. Our pond is 4,445 gallons. They charged $1400 ($300 more than last year) for the clean out and $500 for the filter. By the time they addressed the faulty filter issue, the pond had already begun to show signs of algae development, thus rendering the clean-out ineffective). We may have been due compensation for their lack of response to my concerns, but we did not request it. I suppose they have done us a favor by not wishing to come back.

I feel it necessary to follow up on my 1 star rating 13 days ago as little has transpired to change…read moremy rating. I was very appreciative of Mike M. (Owner) to reply to my post & I did exactly as he suggested. I responded to the e-mail address he provided copying the General Manager and asking he be provided a copy as well. I outlined the 9 times I contacted Stronghold since April 1,2024 asking for a quote & appointment to repair my floor. I even provided my contact info and my Stronghold identifier SR-CSR-374 so they can locate my service request. Now 12 days later since my last request, still no response. I was really hopeful I would hear from somebody. I guess I was right, business is just too good; they either don't have time or don't care to address repairs. I'm truly disappointed as I've recommended them on numerous occasions, handing out their business cards to several prospective customers.

I seen all the wonderful reviews on Stronghold floors and also some of their great work. So I had a…read moregentleman come out to give me a quote( Steve) to get my garage floor and apron wall done. He actually gave a pretty reasonable quote with out apron wall. My issue is he told me that they don't really do apron walls and he discouraged me against them. My apron walls were pretty standard at about 8 incs. So I decided to call a competitor for a quote with the stem wall included and i mentioned to him that i've got a quotes and the company said they wouldn't do them. He assured me that they would do them and asked if the company was stronghold? The competitor said he had two other clients that went with his company because stronghold refused to do the apron walls. Just seems to me that a company that is so well established would offer this service, and want to please the customer. I also think it is worth wild to note that 3 possible clients will go with competitors because Steve doesn't want to do the apron walls, doesn't seem like it worth loosing business over. I also gave Steve a call back to ask about including the apron walls. Part of me wanted to give him a chance before i wrote this review. I asked if i prep them would they do them and he said he would have to add square footage on the job, but again tried to talk me out of it and told me other businesses would do it for me with out any problems. I said i will take my business to another company and he said fine. Sounds to me like he didn't care about my business or the companies reputation. My suggestion is to go with a company that will give you the service that they offer and you want to pay for, and not what STEVE wants.

Great friendly service! Pool was left clean and clear within a minimal of time. Would recommend…read moreand will use again.

Just let me start out by saying: What a Great Job Chad and his crew did waterproofing our home!!!…read moreVery neat and professional. These guys worked extremely hard work for 7 Days. The crew was very friendly and would let me know if there were any other issues that i might be concerned about. (like a piece of duct work being 6" short just blowing into the crawlspace. One of the workers fixed it and taped it up too.) Also, Chad showed me a part of the foundation where the last contractor cut it off and the drain tile was shallow not installed properly. He repaired the foundation and did not ask for any extra $$$ for doing so. We highly recommend this company! Thanks Chad and Trina for a job well done! Tony & Sandi

Wonderful experience from start to finish! Chad and Trina came to our home for a free estimate and…read moreexplained everything they recommended without coming across as pushy or like a tired sales pitch. They detailed out everything they were including in the estimate in writing so we felt comfortable knowing ahead of time all the ins and outs - no bait and switch here! They began work when they said they would and the project took the exact number of days they estimated it would take - this reliability was greatly appreciated! The entire crew was respectful of our property and were pleasant to work with. Each day, they explained to us what they completed (and why) so we felt informed throughout the entire project. Their financing options are convenient and easy to work with. Would highly recommend!