Carolina In Home Flooring offered a discount via my Costco membership for a carpet installation. I…read moream super happy I went with them! Everyone single person I encountered, beginning with their rep at Costco to Lonnie the in home-consultant to the main office and lastly the installers - all were great to work with. I love the carpet, the installers did great work (super polite and on time) and the price was right! A truly stellar customer service experience. Thank you all.

They did not follow the recommended industry installation guidelines when installing LVP in my…read moreoccupied home. Left my home a disaster covered in orange dust everywhere. Damaged furniture and left without informing us. We are concerned about our HVAC system and if the flooring was properly installed. Manager was extraordinarily angry, condescending and rude when he phoned me to discuss my request for remediation. If I could give the flooring back I would. Worst customer service experience of my life by far. I would caution you to do some research before working with Carolina in home flooring. I wish I had.

We had postponed having our second and third floors carpet replaced because we assumed it would be…read morevery disruptive. After all, our primary bedroom, two offices, a guest room and favorite TV nook had alot if twists, turns, and closets. While shopping at Bell's I learned their installers were able to shift furniture to allow them to do a great instalation with minimum inconvenience. The results are great! The job looks like seamless wall to wall carpet, even with our crazy floor plan. The installers were very professional, in very way and we have enjoyed the new carpet a pleasure from day one.

We hired Bell's to install carpet in our upstairs bedrooms after hearing their pervasive…read moreadvertising on a local news radio station. Overall I rate the experience at a B or B+. The pre-sales consult was good, installers were competent and careful, and the was flooring product was high-quality. The reason the company didn't score top marks was their botched internal communication and execution. We spoke at length with several company representatives and clearly explained our desire to have the squeaks fixed before the carpet was installed. Bell's assured us this would be done, and even said they had a staff specialist who would fix the problems with screws prior to carpet installation. The specialist never arrived. The installers came on the day of our appointment. When we complained to them and asked about the specialist, they spent an hour or so randomly putting down screws before laying the new flooring. Later when we called Bell's they sent an outside consultant. He pulled up the carpet to put in more screws, but couldn't fix the worst of the squeaks, which are now ours to live with.

Marty was a joy to work with. He is knowledgeable, professional, and very helpful in weighing all…read morethe options. The installers did an amazing job and so quickly. Success all around and our stairs are now safe (and quiet) for all the people and four legged friends that visit our home.

We had a stair runner installed in our house - Marty was amazing to work with and made the whole…read moreprocess very easy. While FCI is a franchised business, Marty is the owner / operator of this location - he clearly takes great pride in his business and it shows with his patience, attention to detail, and great communication. After reaching out, Marty was quick to respond and work with me to find a time to come out and give us a quote and show us samples. He arrived on time and walked us through the process and estimate. He had a wide variety of high quality carpet options and was patient while we looked at various choices. There was no pressure to make a decision that day, but we reached out a few days after to confirm our choice and book an install date. He texted me with a reminder a few days out from the install, and he and his team showed up on time. Within a few hours, the carpet was beautifully installed. We had considered doing this project ourselves, but it's clear that we would not have been able to achieve the level of craftsmanship of Marty's team. This was a relatively inexpensive home upgrade and has greatly improved the safety of our stairs, as well as helping with echoing and sound (especially for our dogs going up and down). Highly recommend using Marty and his team if you're looking to add a stair runner to your home.

I hired this company for a full flooring replacement, custom bookshelf, and stair/banister…read morefinishing. The project was supposed to be completed in December 2024, but after eight months of repeated delays, no-shows, and broken promises, the job was still unfinished. Despite having in writing that items like the bookshelf, handrail, and stair landing were included, the contractor abandoned the project before completing any of those elements. Their communication was sporadic at best, and I was often left waiting with no notice or explanation. When I finally insisted they meet the extended timeline I had allowed, they responded by filing a mechanic's lien against my home--a retaliatory and questionable move considering the state they left the project in. I have hired legal counsel and am actively pursuing a resolution. I would strongly recommend anyone considering this business document everything, and proceed with caution. I regret trusting this team with my home.

I never write a review about a service provider unless I have a positive experience with the…read morecompany. But I'm going to make an exception with Dan and Floor Coverings International of Raleigh. It cost us almost $12,000 to have 1,200 sq ft of new wood flooring installed in our home. Within 1 week of the installation the floor started to bulge and floor boards started "cupping up". The issue continued to get worse over the next several months throughout our home. We asked Dan to explain why the floor was "cupping", a term for the boards bulging and pulling away. He said we had a moisture problem. and there was nothing he could do. We had to replace the floor because our guests were tripping over the floor boards. Prior to having a replacement floor installed, we had the concrete subfloor tested for moisture and the test proved the floor was extremely dry. Moisture could not have been the problem with Dan's installation. Since then Dan refuses to return our calls or emails. We didn't receive any reimbursement of our $12,000, and were unable to save any of the wood that he installed (an additional $9,000). We received no value for our money and experienced poor quality workmanship and terrible customer service. Fortunately, when we replaced the floor, we used a different company called FootPrints Floors. Shawna and her team were extraordinary! Our new floor looks fantastic after FootPrints installed it.

Wonderful service. They pulled up my old hardwood flooring and installed new. They also redid my…read moreceiling. It needed popcorn and paint from a previous repair. I am so happy with the results. They are very fast and reasonably priced. He kept me updated every step of the way and would always make sure I was OK with everything before taking the next step. They even cleaned up after and hauled away all of the junk. I will definitely be using them again. Highly recommend!

From the owner: Hardwood flooring in Raleighread more

5 stars! I had a great experience with Empire Today. Gabriel was extremely knowledgeable, helpful,…read moreand professional throughout the entire process. He provided exceptional expertise, answered all of my questions thoroughly, and made everything easy to understand. His professionalism and attention to detail truly stood out, and he did an excellent job from start to finish. I highly recommend Empire Today!!!

Customer service? Well there is not any. I call they say they would call back and they don't. Over…read morea month of trying to get resolved I finally had to suck it up and pay another company to fix.

We hired this company to install the same hardwood flooring on the second floor as we already had…read moreon the first floor. They stated the job would take one day, which I thought was not possible, and they required payment up front, (red flag). Steve, the owner, assured us he would ensure we were completely satisfied in the end. We also asked Steve to verify once more that they could install new stair treads and the same flooring on the stairwell landing, he stated they could handle the job. We hired them to perform the work on the stairwell as well. The installers arrived late many of the days they were working in the house, they even left early on a few days and the response from Steve was that we just needed to be patient and not rush their work. The same installers performed the work on the stairs and after the work was complete we told Steve the work did not appear to be complete. The issues were: 1. The trim along the stairs was damaged in certain areas as a result of the install, damage which they did not fix. 2. The treads were nailed in crooked on each step. 3. The previous lip holes in the trim were not filled in, sanded, nor painted. 4. The top lip was replaced with a cracked and crooked transition piece. 5. The risers were damaged and not repaired during the installation of the treads, some had nails protruding from them. 6. The finish on the treads was damaged as a result of the installers attempting to use a brush to touch up a sprayed finish and using matte finish paint on a gloss finish surface. Steve advised us that his company simply installs the tread and we would have to hire a carpenter to handle the rest. We advised NONE of this was told to us prior to the install, nor was there any paperwork provided by him outlining any limitations in what they do and don't do, he agreed to perform the work we requested which ends with a finished product. Steve refused to admit the stair treads had nail holes in them, regardless of the fact he was looking right at them. He did agree to have someone come and make the repairs we discussed, I provided him a business card of a known carpenter. The same installers returned again to perform the finishing work on the stairs and once they were complete the stairs were damaged even further than before, at this point we just told him to stop to prevent further damage. We had a two professionals look at the job and advise us the work was done incorrectly, overall pitch of the stairs was now off at both top and bottom, this has now caused a safety hazard. The treads should have been glued as well, to prevent creaking. Overall they both stated the job did not appear to be finished. This company asks for payment up front, they fail to keep their schedule and provide no contract outlining the scope of the project and or any limitations in what they will do and not do. They do not ensure customer service and change the scope of their services along the way to benefit the bottom line.

Excellent in carpet cleaning, carpet installation, vinyle and lvp instal. Professional. Customer…read moreService and Customer Care.