Overall a great company. Very handy and supportive through the process attic is going to look so…read moremuch better and will need the insulation

The Founders team did a really nice job with our basement insulation project. The price was fair,…read moreand they were very responsive during the quoting process. The project was delivered on time and exactly as we had discussed with them. Where we were most impressed though was in the level of customer service they provided. After removing the insulation in our basement, we found a few surprises that were covered up by the old insulation. Founders was extremely accommodating as we worked with other contractors to get those issues (unexpected and unrelated to insulation) squared away. I realize having the other contractors come in was probably pretty disruptive to their workflow, and Brian and his team said he understood our situation and did everything he could to help us out. I will certainly reach out to them again with our next insulation project.

Do not use this company. They have stolen our Pepco rebate. They told us Pepco would send us the…read morerebate. In reality, Pepco sends the rebate to them, and they are to pass it on to us. We paid in full, and they should have sent us the rebate. We will be pursuing legally. We have called on numerous occasions, and they do not return our calls.

Terra did an energy audit of my house, made the improvements after the blower test was performed,…read moreworked with me to explain the details of what WA's important and why, and came back to inspect the work to confirm home tightness. I would highly recommend them. Fast, professional and a reasonable price.

The initial quick check on my home was great! They came in and performed the evaluation, provided…read moresome light bulbs and a power strip along with recommendations to improve the comfort of our home. The situation following this is why I rated with 1 Star. Numerous delays led to 6 months of waiting to schedule and complete work. Once work was scheduled, issues that I wished to have addressed were not addressed in the work that was done. Work that was promised was not completed with some being credited back. However, other work that I wanted to be done I was told would be at additional charge after they were done. Be very careful to get everything in writing clearly and have them walk thru what work they will perform. I had an energy audit done at my old home with another company and never ran into any of the issues I did this time.

I made multiple efforts to contact Ecobeco to schedule an energy audit. I tried email, their…read morewebsite, and phone (2 voicemails). On what I told myself was my last attempt I got through to someone but was told the schedulers were in a meeting and that they'd get back to me later that day. However, I never heard from the schedulers. I tried once more and left a (third) voicemail. Still no response. I used Ecobeco for my previous house and was very pleased with them. But from my recent experience, the quality of their customer service seems to have fallen off a cliff.

it is sad they sent a team out to insolate my home and they did a horrible job and my house still…read morefeel like a freezer in the winter then on top of that the staff is nasty and have no empathy or compassion horrible horrible horrible horrible.

I've never had exorbitant electric bills, but the top floor of my two story town-house was always…read moremuch hotter than the rest of the house. I even bought a thermometer to prove to myself that it was that hot and I wasn't crazy. Well, there was a 10 degree difference and it made sleeping difficult. So, I gave Efficient Home Llc (EH) a call and they came to my home for an energy audit. The audit was $350 and basically included a walk-through of the living spaces, attic, exterior and a 'fan test' to see how much air was seeping into the house. The rep. was really nice and seemed very knowledgeable. He made a few suggestions, but the biggest one was to get insulation added into the attic. Also, I have vaulted ceiling in the upstairs rooms and the rep. pointed out that they create a 'knee wall' in the attic and that special attention would be paid to that. Well, we signed some paper work to have the job done and their installers came out about 5 weeks later. The installation guys were very nice and let me closely investigate their work and made all the corrections I asked for. They installed special material for the knee wall and blasted in cellulose. They also sprayed everything with expanding foam. And I mean everything, a couple of times, they plugged some holes that I would have rather stayed open for easy access later if i need to service the wires that ran through them. Oh well. Success! My upstairs now is less than two degrees warmer than the rest of the house and even though it wasn't really my primary concern, my already modest electric bills have been about 25% less than last summer, but last summer was also hotter. Oh, and they even helped me to fill out my government rebate / utility paperwork. So, all in all, the people who came to my house I felt were very competent and paid close attention to detail and got me the results I wanted at a fair price. So, the -1 star is for the office people. They never called me about anything, I always had to call them. I had the work done some months ago, so I don't remember the details, but they never called me to tell me that everything was in place for an installation, and I called them two weeks later, and they were like "oh, we were going to call you... tomorrow... to schedule an appointment." Ya, right. At some point, I had to give them a final payment for the work, and I actually had to call them some time later and be like "Hello? Did you want to get paid?" So, I recall two times that I felt like my paperwork had fallen through the cracks and I had to call them to remind them I was a customer.

I wanted an energy audit of my house, mainly to run a blower door test and see how leaky my house…read morewas. Bright House Energy (Nick) was perfect. Nick was on time, conducted an extremely thorough test of the house (blower door, thermal camera), and gave me a great report at the end. Nick was exactly on time, available right away, and gave me a price that was extremely reasonable. Would definitely hire again.

I used Prime Property Inspectors on the recommendation of my agent in 11/19. Unfortunately, some…read morevery blatant things were missed which ended up being very costly. There was severe water damage to the subfloor under both upstairs bathrooms. That portion of the subfloor was the ONLY part that was visible and accessible during the inspection, yet in the subfloor section of the inspection it was marked as functional. The choices were functional, marginal, non-functional, or not inspected. If it was at least marked as marginal or even mentioned in a comment, I would have inspected it further and probably backed out on the contract. Unfortunately, I did not discover this damage until after settlement. I called the company and spoke with one of the owners, Ray. He was pleasant and came out quickly to take a look. As soon as I showed him the areas that were missed, he immediately offered a refund of my inspection fee without question or protest. But he also made it very clear that the cost of the inspection was where their liability ended and they would not cover any repair costs due to their mistake. I think I'm pretty reasonable, and do not expect an inspector to be able see through walls and find hidden damage. However, this was out in plain sight and could not have been looked at before filling out the inspection report. I also understand mistakes happen, but at the end of the day they would not make it right. I was left holding the bag for a huge repair bill that would have made this property not worth it and could have (and should have) been avoided. Your money, you decide if this is what you are willing to accept

These are the best house inspectors you will find around. They delivered a very thorough report…read morewith a quick turnaround for a fair price. The inspector was exceptionally knowledgeable about housing issues, potential solutions, and misc. advice. They provided guidance on a range of issues from structural issues in the basement to roofing to smaller items, such as AC sensor placement. Additionally, they were honest on the limitations of their knowledge and recommended additionally inspections by licensed inspectors where needed. We used the report to identify issues and negotiate a fair price for the property.

No communication. I have left multiple messages for Kyle Farrell at Smart Energy Professionals for…read moreweeks with no call backs after hot water tank installation. Please call me back to complete the work. Feel like was not honest.

Similar to previous poster, I can't get a response from this company after they did work for me…read more Not sure what's going on here.