My mom & I stopped by to check out what kind of items they had to offer for cats. When we walked in…read morewe were greeted by the store pet (forgot the name :( ) but the cashier also greeted us as well, which was nice. We browsed around a bit but ultimately ended up just grabbing a few treats for the cats. Store was clean & organized, they had a large pet food section in the back. Parking in this area can be tricky (especially with the snow) but we were able to grab a spot out front. Overall we would definitely check this store out again!

Urban tails have always gone above and beyond to make my experience a great one, even going as far…read moreas helping me custom order some products before eventually including them in their default stock! My experience with various members of their staff has been exceptional and they're always so forthright with recommendations if they have them or connecting me with someone who has knowledge on the topic, whether it's food, treats, litter, or supplements! I've never felt pressured or talked down to which is weirdly common when trying to learn about new and better ways to take care of our precious furry companions.

Great small and local pet store!! We popped in on a Sunday afternoon to get my dogs nails clipped…read more($15 for small dogs I believe). Several others were there for nail trims as well so there was a bit of a wait, but it was no problem. We looked around the store during our wait and picked out some special treats. The employees are super nice here - knowledgeable on all their products and passionate about dogs! Definitely a place to stop for all your fur baby's needs!!

I love this place. I always try to support locally owned small businesses. The staff are all…read morefriendly and very helpful answering questions. The prices are very competitive to the big box stores and they have a great reward loyalty program for every dollar you spend. I specifically buy the MY PERFECT PET dog food. My dog loves it and digests it very well. It is gently cooked food in convenient packaging for daily use. It is located in the freezer at the front of the store. Overall: Support and shop local businesses. The bonus is that the store is located next to the restaurant Gion if you want delicious Vietnamese food. It's a win win!!!

We were so excited when Haute Dog Spa came to White Bear. We've been going since they opened and…read moreboth of my dogs enjoy it there. Our Cavalier falls asleep during her bath and cut she's so relaxed. Our part chihuahua who is scared of everything likes going and comes home so proud and you can just tell she feels clean and pretty. They get a bath, dry and nail trims and hair trims. Our Cavalier gets more hair trimmed in the summer and they never cut too much. She always looks so clean and cute! The people there have always been friendly and you can tell they love dogs and their jobs. The prices are very good and I couldn't be happier!

Friendly , easy to schedule and our dog looked great! Will return. Owner was friendly and seemed…read moreto really enjoy spending time with the animals.

UPDATE (9/24/2024): I had a good chat with the owner and it sounds like changes are being made to…read moreaddress the phone, tech, and work culture issues. The situation was described to me as the perfect storm. I'm glad to hear that my unfortunate experience might help others after helping to identify things that weren't working. Again, my dogs were well-cared for thankfully. ORIGINAL POST: Poor service, poor communication, and concerning practices. *This was my experience as a first (and last) time customer. My dogs seemed ok but I was not impressed.* NOTES: - Only one person is vaguely trained in the computer system (new as of 9/2024) - I was almost charged double because of the lack of system training. - The Sunday pick-up window ends BEFORE 11am. - There is no way to contact anyone outside of "business hours". - The manager does not have access to all dogs (from how it sounded. I was told upon pickup that the manager conveniently came back from out of town at the exact same time and didn't have keys on her). PRO - accepts last minute reservations - reasonably priced (if not charged twice) MY EXPERIENCE I had a last-minute trip come up, so I was grateful that I could get my dogs into boarding from Friday afternoon to Sunday morning. I received a call the day before drop-off to confirm our reservation. Check-in was when things began going downhill. Apparently there is a new computer system, so my dogs were not on the same invoice and I was informed that my card would need to be run twice to make sure both invoices received payment. Slightly inconvenient but whatever. Until I was informed that I would be charged for 2 dogs and 2 nights twice, doubling my payment. It took 3 people explaining that ($43+$39) for 2 nights charged twice was $300+, not $175 total. We had to completely redo the reservation before everything was settled. The worst part of this experience was the pickup. I was told to pick up between 10-11am. I hit traffic on my drive and pulled into the empty lot at exactly 11am. I got out of my car after rearranging luggage at 11:01am. I checked all doors to find them locked with no one inside or on the property and proceeded to call the website number to leave 3 separate messages at 11:03, 11:05, and 11:09am. THERE IS NO AFTER HOURS LINE AVAILABLE. The only person I could find on the property was a handyman who proceeded to call the manager. When the manager arrived around 11:15am, I was told that everyone is on break and no one would be back for a few hours (3pm was the earliest time when people would be back in the office based on what the manager told me), so I had to come back at 5pm. According to the manager it was my responsibility to call and ask them to stay "late" even though I was not told that this was the case during check-in. When the manager asked which dogs I was picking up, she immediately responded with, "Yeah, I don't have the keys to their kennel." I have boarded my dogs in Indiana, Missouri, New Mexico, Arizona, Colorado, California, and Nevada. I have never been told that it has been my responsibility to make sure that I call to make sure workers are available during "open hours". Nor have I been told that the manager didn't have access to my dogs. That concerns me when my dogs have no one with them and the two people I could find don't have access to them. I understand that I arrived at the end of the pick-up window. I was more disappointed by the fact that I had informed them of my pick-up time, did not receive a call about changing that time, and there was no humanly way possible for the entire place to be locked up and vacated by 11am while staying open during posted hours.

Michelle and the rest of the staff do a great job taking care of our dog, We have taken our dog…read morethere for 9 years now and he is always excited and happy to get there. The facility has a lot of space for the animals to exercise and the have indoor and outdoor options for the dogs to run and play around. Place has always been clean and they have been very flexible and accommodating of our needs. All overall we have gotten a positive and wonderful experience with them.

We needed last minute boarding for our dogs the weekend after Christmas. We called our usual place…read moreand they were full. My fiance called and they were so nice on the phone. Both of our dogs seemed really happy here! They were great for drop off and pick up! The only reason for 4 stars instead of 5 is that they don't have an outside run!

We love dogs at play! We have one anxious dog (Raiden) and one overly excited dog (Rex) and they…read moreboth love the staff at Dogs at Play! We have used them at least 5 times in the past year and everytime they remember our dogs and are just as excited as the dogs are to see them. We typically board them but have also taken them in for nail trimmings and baths. They even offer joint rooms so Rex and Raiden were able to still be with each other in the new environment so we always tell our friends about Dogs At Play when they're looking for boarding!

We have entrusted Pets Are Inn with Pippa's care for more than 14 years, and we couldn't be…read morehappier. Pippa is always delighted when Carol arrives to pick her up, and we know Pippa is in loving, capable hands. Each time she stays with a host family, she's treated as one of their own, with the same affection and attention she receives at home. We have complete confidence in the care and professionalism of Pets Are Inn. Thank you, Carol, and the entire team, for providing Pippa with a warm, welcoming home stays and exceptional care whenever we're away. Margaret N

We love Pets Are Inn St Paul! A+ dog-sitting service! We have used their dog-sitting many, many…read moretimes over the last five years, for several of our dogs. They literally pick up our dog, bring him to a host family, who watches the pup like they are a family dog. Their fosters literally treat our pets like their own, like family, and the owners love their work and treat the pups like they are on a mission to make the world a better place by treating dogs in a loving manner. You get photos and a letter, and I recommend them 100%! We love this service, and are so grateful they are in our area! A+

The Hound Dog Pet Hotel - East is awesome! The staff there is kind, knowledgeable, professional,…read moreand you can tell they really care about our dogs! We highly recommend!

Excellent boarding, day care and grooming! Our Huey loves it here and they take great care of him…read more Also Llyra provides the best grooming Huey has ever had. She is so patient and kind -- great communication too. Thank you all!

I of course used Yelp to locate a Vet for my beloved dog I adopted about a year ago... and I came…read moreacross someone mentioned Pet Doctors. My first impressions, even by phone were good. Ambiance: When we walked in, it was very clean. Pictures and paintings of animals as artwork, was a nice touch. I just realized day of my appointment that they also have an adjacent groomer, also a part of the company. Nice touch. Service: The Vet was kind and personable and had a nice conversation with me about my dog. It felt like what you'd want from your actual doctor. LOL The techs were great; answered all of my questions and were extremely patient with me, as it was my first time visiting a vet and being a dog mom. They also provided me options, which I prefer. They handled my dog with care and even text us the next day to see how she was, since she received 2 shots. No complaints. This is my dogs permanent Vet.

I don't think I can say enough good things about Pet Doctors. I brought my 4 year old cat in for an…read moreannual checkup and to get a growth on his chin checked out. The previous vet I brought him to wanted to just chop it off no questions asked and didn't even care what it was. Dr. DeRoy suggested doing a fine needle aspirate to see what it is first in case we didn't have to put my cat through surgery. Turns out it was a mast cell tumor that needed surgery to remove. My cat is pretty ornery when it comes to going to the vet and getting blood work or anything done but the staff here did an amazing job with him. They always kept him in the room with me (to help him calm down), gave us a cat specific room to limit any other animal scents and gave him plenty of time to adjust to being there before performing any work. Being a fear free clinic really shows in how the staff treat the animals here. The day of the surgery they let me use one of the exam rooms to wait in while the surgery and recovery was going on. As soon as it was safe to do so they let my cat roam around in the room with me to ease any anxiety that he would be having from the operation. Dr. DeRoy is a great example of what a vet is supposed to be - someone who cares deeply about animals, very knowledgeable and willing to spend the time with patients. I tend to have a lot of questions about everything and try to get as much information as possible. Dr. DeRoy was always happy to spend however much time I needed to make sure I was comfortable with what was going on, whether that be 5 minutes or 20 minutes. Can't recommend this place highly enough.