Incredible customer service. I ordered online and the shipping company made a mistake and…read moredelivered to the wrong address. Within an hour of calling the store, the GM, Laura, personally delivered my dog food. Highly recommend, I have shopped there for years.

They keep canceling my rewards before I can use them. The employees were of no help navigating the…read morerewards process. I've lost $100's in rewards.

Chuck and Don's always has a plethora of options for my cats. This includes food, treats, toys and…read morea great range of different cat litter options. Everyone is always so helpful, knowledgeable, and friendly. I just love the vibe of this place and would highly recommend it to any pet owner.

Not much to say here, except that C&D are the best place to get your pet supplies…read more I swing into whichever location I'm near, except the one at Hennepin & Central, because they don't really have much for cats. It's highly dog focused, probably for all the dog owners nearby. Friendly staffed and adequately stocked shelves make shopping easy and quick. They have a wide variety of cat foods and treats. My Lord and Master does not like pate, so it's great that C&D has a lot of other foods to choose from.

We struggle to cut our medium sized rescue dog Ellie's nails, until today. Kai at PetSmart expertly…read morehandled Ellie, clipping her nails to a comfortable length, and then using a grinder to finish the clip and make them easier next time. The walk-in service is so easy and such a great value we won't be doing this again by ourselves for a long, long time. Great service, friendly people, easy parking, and exceptionally pet friendly - who could ask for more? Ellie also gives them 5 stars!

This PetSmart is close to my job and I've stopped in twice now both times I was greeted upon…read moreentrance and the last visit the cashier was so friendly and sweet asked about what kind of fur baby I had and we chatted about hamsters and their funny little personalities. Small positive interactions like this go a long way in making a place feel welcoming. I've shopped at other locations where I was not greeted once though passing multiple staff or where I got the feeling they were somehow irritated by me. I forgot to write down the name of the employee who checked me out but thanks and keep it up! We need more of that type of service!

The self wash is a good value for the price of the punch card. There was plenty of product…read moresupplied/available, good water pressure, and a powerful dryer.

The people here are always super helpful and friendly. They are great answering questions and…read morehelping you find what you are looking for in the store! They always ask if I need help (and I do!) carrying the large bag of dog food to my car. Thanks!

I love this place!…read more You know how your kid bugs you for a fish tank and promises to take care of it only to lose interest as soon as the first pair of guppies dies? Well, that was me over 50 years ago except I never lost interest. I've been keeping fish and visiting fish stores around the country for my entire life. The people from World Of Fish who started RiverShore Aquariums have done a great job. Located not far from the original World of Fish, RiverShore has clean tanks, friendly and knowledgeable staff and they are super keyed in on planted tank setups. These days my tanks are relatively simple just to keep things easy, rocks and driftwood mostly, but I've been wanting to do a planted tank for a while. I know the basics but had some questions on substrate, plant selection and lighting for what is basically going to be a freshwater nanotank. The staff person who helped me was super knowledgeable, answered my questions and gave me some good advice for getting started. They had a good selection of different kinds of gravel as well as an assortment of driftwood and rocks. I liked that they have a table where you can do a little aquascaping trial and error before you make a final selection. The fish were high quality and appeared healthy. Most were smaller species suitable for planted tanks. I even discovered a new species that I had never heard of - anchor catfish. Super cool and perfect for my little nanotank. I know enough about fish and have been to enough fish stores to know which ones are really good. Rivershore is at the top of the list if you live in the Twin Cities, and especially if you're interested in giving planted tanks a try. Even if its plants aren't your thing or you are new to the hobby, I'd checkout Rivershore for your first aquarium.

This is such a fantastic fish store. You know that one friend whose house is always immaculately…read morepristine, such that -- no matter how recently or how well you've cleaned your own house -- you always feel a little self-conscious & guilty when you visit theirs? Rivershore Aquariums is that friend: All the tanks are SO clean, and so perfectly lit, and all the fish are ready for their closeups. It's like an aquatic Parade of Homes in there -- 0% chance of the "Oh gosh, that fish looks so sick, should I mercy-buy it & set up a hospital tank & try to save it? Or should I not give this place my money?" experience. You should definitely give this place your money. They also sold me the sweetest, most industrious little pleco I've ever had in my life. I bought her as a bristlenose pleco, but she's secretly some kind of Turbo Pleco -- as in, my tank gets direct sunlight (can't be avoided), and it had the algae to match, but a week after I brought my new plec'ling home, I found myself asking a visitor, "Hey, you didn't clean the inside of the 55gal while you were here, did you?" (Spoiler: No, I do not have tank-cleaning houseguests. I just have a magic pleco.)

Knowledgeable, helpful, and friendly staff. Could you get your corals and fish cheaper online?…read moreProbably. Will that be a better experience than visiting the beautiful local fish store? Certainly not. In an already expensive hobby, it is, in my opinion, worth the small premium to be able to go to a (nice) retail store and talk out your purchases with a knowledgeable staff member before you invest hundreds to thousands in livestock. Would recommend

Saltwater only store. Friendly, knowledgable staff. My only…read morecritique is you can get conflicting info depending on who you talk to but I find that common when dealing in this hobby. Store is always clean and organized. Tanks always look healthy and clean too. At times the live stock can be low but doesn't bother me. They recently expanded the retail area of the store and it looks less cramped. I buy my saltwater here since I have a smaller tank which brings me back to browse and chat.

Amazing staff, wonderful selection! I am going to give them a lot of my money and I don't care who…read moreknows it!

Wonderful experience. Nick was super helpful and who I'm assuming to be Joe told us to call if we…read morehave any questions. Our son is happy with his make and female beta fish.

A pet store that has everything I don't come here often but…read moremy doggy needed an new bed and also needed to get out of the house and walk around and being super cold here we couldn't get out so it's great that u can bring your dogs inside the store Cashiers got a little backed up but something to do in wintertime with your pet

We recently took our dogs to the pet hotel for the first time for an out of town trip which we were…read morehesitant to do in the first place but we couldn't find any family/friends available when we needed them. We chose to go with Petsmart as they were running a book 3 nights, get 1 free special at that ended on the first date of our reservation. When I called to confirm the reservation I asked if that deal would be honored since it ended on the first day of our reservation and the call center said that they weren't sure, but even if it wasn't first time customers get a free nights stay so it would've been the same price with either of the discounts. The call center also specifically made a note in the comments on the reservation about the specials. On checkout day we go to pay and the total is more than we were expecting and the store employee has no idea about either of the specials telling me that I need to check my emails for a coupon, but I had never been sent a coupon. The employee said there is nothing they can do despite my noting with the call center about both discounts. After paying and leaving, I call customer service and they are more than willing to connect me to the store to discuss the matter and work on getting me a refund for the missed discounts. Customer service connects me with the store pet hotel and the employee tells me that the store manager only honors discounts if you have a physical coupon or bar code and are able to show in person what you have. They kept repeating how unfortunate it is that I know about the discounts but that they can't do anything about the total. They are even specific to mention that they only honor the specials with a physical coupon/barcode because it can add up in cost to them if they honor it without it. That comment didn't help the situation as our bill was around $100 more than we were expecting to pay which we were hesitant to pay the cost with the discounts anyways. The store employee said she wasn't able to help me but that the store manager would call me the next day. I never received a phone call and have had no solution. A very disappointing interaction for a first time customer already hesitant to board their pets.

I love this little pet store. They are so helpful and knowledgable about their pet food…read more About a year ago I switched to Fromm family dog food because of their suggestion. Since switching, I've seen an overall improvement in my dog's weight and coat. I love the convenience of parking and the family dog pictures up by the register. (I also appreciate this store does not sell animals.) It's evident they care about your little furry family member and the general well being of all animals.

It's a Pets Life is an independently owned pet supply stores that stocks top quality food and…read moretreats (among other things). If you knew what was in most of the cheaper dog and cat foods you'd never give it to your animals again (check out the book "Food Pets Die For" if you're interested). If you are searching for a high quality food, a no-grain food, a no-preservative food, a special diet food, or if you feed raw (as we do), this place is for you. The selection is much better than Chuck & Don's (and worlds apart from chain places like Petco and PetSmart). The staff are all animal owners with a lot of knowledge about the foods they carry. They also sell the other basic supplies (dog beds, toys, small animal supplies, etc.). **This place does NOT sell animals** (and it's unwise to buy an animal from a store, anyway). Oh, and they DELIVER!

Dogs are kept in penned rooms that are part of a farmhouse. Structured activities include outdoor…read moreexercise, social interactions, and alone time. Rooms are furnished with couches, pillows, TV, unfinished rustic floors. The dogs appear to be enjoying themselves, and happy with the environment. Prices are excellent and a good value.

I had a similar experience as the other 1 star reviewers. We boarded our 2 Goldendoodles for 7 days…read morewhile we went to Texas. Our dogs were kept in the basement where we were not allowed to go. Neither one of them ate while we were gone and we were not notified of this and they both had developed diarrhea. No one told us anything until we picked them up! So we went to pick them up after we got back from Texas and could see that something was very wrong. They each had lost 4 lbs!!! The older one was so weak that by the next day she could not stand. We took her to the emergency vet in Coon Rapids where they gave her some IV fluids and prescribed some medication. We were lucky that she made it. Our other dog pulled through okay. The Bed and Bone is not a good place for dogs and there is no communication about your dog. After this incident, I never boarded my dogs again but used Rover to have someone come to the house and stay with them. I highly recommend them. It might cost more but it's worth it, not just in price but in care, plus you're not paying an emergency vet bill. Its a bad bad bad place!