The Fresno Guest Home was the best choice for my grandma who at 103 years old could no longer live…read moreon her own. The level of care they provide is unlike any other. They treated her like family and we were always updated on her care needs. I can't thank the staff enough for the love they showed her in her last days.

Office personnel was very polite and kind. Unfortunately the type and quality of care was horrible…read more My mother was there all of 3 months and in that time she was hospitalized 2 times and at one point had a black eye, then her finger was smashed and bleeding and all staff had no idea what happened. After my Mom was removed they changed all the staff in that home. Hmmm, It makes you think why? Sorry I would not take my family member there.

In my opinion... a lot would need to change for there to be real improvement! My experience was in…read morerelation to family members residing here... main elevator down for over a month... to my knowledge still down... pipe busted in kitchen leaving them operating from temp kitchen... of course this resulted in very limited menu options... no reduction of rent that is stated meals are part of the inclusive price package... they also tried to grossly over charge... this place is all kinds of shady...

Fairwinds is a community of older citizens that strive to be independent and not a burden to…read moreothers. They pay a goodly amount of money to stay there. Their main elevator has broken down several times in the recent past. Once again it is, and has been, for at least a week and they do not know when parts will be delivered. . Residents have to walk (most of them with the assistance of walkers) half way around the floor to the other elevator. That is very difficult for most. Be proactive and have parts on hand. It might also be a help for the back doors be left unlocked during the day to shorten the walk to the elevator. If security at these doors is an issue contract a security company.

I just spent a little over a month at the Terraces Skilled Nursing after having lower back surgery…read moreat age 87 and I have nothing but praise for my stay. (Note: I was an independent resident at the Terraces for almost 6 years before needing to use this part of the Terraces continuous care organization so I may be a bit biased.) I came to skilled nursing a bit groggy after 3-4 days at Fresno Surgery Hospital up the road on North Fresno St and immediately felt at home. I got a private room with a button I could push to bring a caregiver quickly with a cup of coffee or to otherwise administer to my needs. It was quiet at night (thank God!); good nutritious meals came on time, therapy sessions started immediately, and all personnel were pleasant professionals. Speaking of personnel, I'd like to mention a few who stood out: caregivers: angelic Erika; quiet and hardworking Shandir; exuberant, funny Brandi; quiet no-nonsense Angi; outgoing Agnes, with Nigerian accent at beautiful dress; and fast working Carol were all exceptional; nurses, engaging Nani, quiet Mckenzie, heavy metal lover Ozzi; physical therapist, funny, quick-witted John and occupational therapist, Chase, with a dry sense of humor. My sincere apologies to workers I've somehow forgotten in my current slight fog. I plan to begin outpatient physical therapy there with Clara (?), soon. I have no complaints with my Skilled Nursing stay. The folks there did all they could do, in my view, to prepare me for independent living and the slow recovery of my back and legs. Highly grateful and highly recommended.

Ate at the Bistro. Waited over 35 minutes while others that came in after us got served. Food was…read morehorrible. Quesadilla was burnt and the special Hawaiian Chicken kabob bowel was cold brown rice pink chicken and not half the ingredients that was listed. No tangy sweet glaze sauce as intimated. Unprofessional staff with no gloves and handling food with hands. Horrible experience.

For assisted living and moving into memory care this is an excellent facility to consider. The…read morearchitecture; the ambience and warm feeling you receive just walking in is only the beginning. The welcoming staff is a window to the care throughout the facility. The layout is well thought out, efficient and convenient. The apartments are well designed and comfortable, each with well designed bathrooms to meet all needs. A building is just a building, but the care provided to residents and loved ones is what makes it a home. The care and attention from staff is consistent and sincere. From inclusion in activities and services for social interaction to personal care and medical attention residents are made to feel at home and cared for. Paintbrush provides menus for residents that varies daily and seasonally that is tasty for both the residents and guests, including a variety of off menu options. Staff is very good communicating with family members on issues for the care and support of loved ones.

Paintbrush Assisted Living & Memory Care has been an absolute blessing for our family, especially…read morethe memory care unit. As soon as we met Traci, the Memory Care Director, we knew our search was done and that we found a place where our dad would be in excellent hands and cared for like family. Reuben was incredible as well and made the onboarding process so smooth during an already difficult time. When we shared how important it was to have our dad moved before the holidays, their team went above and beyond to make it happen. Every visit since, they take the time to check in on us and give us updates on how he's doing. It means so much to see how genuinely they get to know not only my dad, but all of us. There's such a feeling of kindness and investment in every interaction. Memory care isn't easy, and we know this journey only gets harder, but we feel so much comfort knowing that Traci and her team will be there to walk alongside us through it all. We are deeply grateful for the compassion, communication, and care they show every single day. Paintbrush deserves every one of these five stars.

My young daughter and I are frequent visitors of Atria Fresno, staff and Melissa are supportive in…read moretheir local community. the employees and residents are very welcoming and all seem happy to be there! It is a beautiful community well kept.

Our mother is a resident at Atria Fresno, in the Assisted Living section. Care Givers have taken…read morethe time to know her individual preferences including how best to wake her, what music channel she prefers, and even sing and dance with her from time to time. The dining room staff is friendly and help make meal time something residents really seem to look forward to, by not just providing meals but talking with residents, and listening. The nursing staff monitors all medications, including requests for refills and clarifying instructions with physicians. The nursing staff has also been invaluable in keeping resident's family informed of communications with physicians office, and any noted changes in resident's needs or behaviors. The staff provides a positive, friendly, healthy atmosphere for our parent. This review does not rate the physical facility or maintenance.

Kingston Bay is a beautiful community inside and out with such kind people caring for their…read moreresidents. Arturo, Alexis, Jami, Sarah and the rest of the team are really what makes that place run so smoothly. If you are considering senior living, please pay them a visit, you'll be surprised by what they have to offer.

My friend resides at Kingston Bay. She raves about EVERYTHING. She is so happy living there .the…read morecare, her apartment, the activities.. and the Love. Wow. I'm so very thankful

I wish I could give Westmont of Fresno a higher rating, but unfortunately I had a very…read moredisappointing experience. The two stars are solely for the facility itself. The building is beautiful, very well maintained, and clearly cared for with attention to detail. The grounds are lovely, and their memory care unit offers a generous amount of space for residents. If my review were based on appearance alone, it would be five stars. However, that is where my compliments end. We have been searching for a memory care facility for my father, and with his discharge from a skilled nursing facility approaching, we were feeling the pressure to secure a placement. My first visit to Westmont was discouraging. No one was available to give a tour, and the front desk staff was extremely unfriendly. I was told that tours only happen on weekdays between 9am-5pm and that "most people take the day off work" to do them. When I asked for a pamphlet or business card, they had nothing to give me. On our second visit, midday on a Thursday, we again encountered unprofessional front desk staff. Two receptionists were chatting, and one was practically laying across the counter, barely acknowledging me. They seemed annoyed that I needed help. Again, the person responsible for tours was not there despite it being within the hours they had previously insisted on. The maintenance director ultimately met with us, and while that was unexpected, he was great, very kind, informative, and gave a great tour. The memory care unit itself looked well-kept, so we decided to move forward. I spoke with their Community Relations Director, completed paperwork, and provided our credit card for the refundable $500 deposit to reserve a spot. We were told there were two spots available and four families trying to secure them, so we pushed hard to get everything done quickly. The skilled nursing facility's social services manager moved mountains to complete the necessary documentation within days, and Westmont even came out to do the care assessment. And then...nothing. No updates, returned calls, or responses to emails. Eventually, the social services manager was told that Westmont would not be accepting my father. She requested a reevaluation because the notes did not match his diagnosis, suggesting there had been a mix-up, but Westmont ignored her as well. I made MULTIPLE attempts to contact their Community Relations Director and never received a single reply. Not even a courtesy call after taking our deposit (which they stated was refundable, but no one communicated the process for that either). Regardless of the reason, whether the spot went to someone else or they determined he wasn't a fit, the professional and compassionate thing to do would have been to communicate that directly to us. Being ignored after we completed all the steps they asked of us was incredibly unprofessional and disheartening. For a facility of this size, I truly hope this was an isolated incident. This experience made it very clear that Westmont is not a place I could ever trust with my father's care. That said, I believe things worked out exactly as they were meant to. The next place we toured was Paintbrush Assisted Living and Memory Care, and it has been the perfect home for my father. Their Community Relations Director, Reuben, was warm and helpful from the start, and their Memory Care Director, Traci, is an absolute angel. They treat us like family, and I feel my father is in the best hands.

Once you get your loved one in the facility the management team does not respond to phone calls and…read moreemails for several days at times. It has been necessary to hide phone number to get them to answer. The care team has a high turnover rate and some are not properly trained and behave unprofessionally. They are not licensed to administer a simple blood pressure reading or test a patient's insulin levels. The facility is very beautiful and clean and there are staff who are very kind and knowledgeable but improvement is needed. This review is not intended to reflect that all staff need to improve but to advise newcomers to address some of these issues prior to making your decision to place your loved one in the facility. I am more than willing to update my review when improvements are made.

Newly started Assisted Living Facility that keeps it feeling like home. Instead of the average…read moreFacility that feels more like a hospital, The Villages at Willow have 2 to 3 bedroom houses fully furnished for their Residents to still maintain the home like environment. The 2 owners have amazing hearts truly dedicated to providing the best for our elder community because they couldn't find it when their loved ones needed it. The caregivers are there solely because they desire to treat others as they would want their loved ones to be treated. Its completely gated which makes the Facility their own gated community. Ive seen so much compassion, heart and dedication from every single staff member here. Its a breath of fresh air to see an assisted living facility that is completely for their residents instead of a financial gain. I wouldn't just put my loved ones their, I would gladly tell my family to have me become a resident at The Villages at Willow when the need comes!

From the owner: Welcome to The Villages at Willow, a newly built assisted living community where community and care…read morecome together. Our 30-bed assisted living village offers a vibrant lifestyle with personalized support in a super cute (yet convenient) location, allowing residents to thrive in a nurturing environment. Experience a place where you can build lasting friendships and enjoy life to the fullest. We offer independent living, all levels of assisted living and respite care in a warm friendly environment that feels like home. Imagine your loved one living in a real home, not just a room, not just another facility. At The Villages at Willow, we’ve reimagined assisted living by creating a private gated community of seven intimate houses at one location where seniors don’t just stay – they truly live.

I was given a tour of the 1-bedroom. Lots of storage space in the kitchen, a pantry area behind…read morethe door in the bathroom for towels, etc and a large walk in closet in the bedroom. Downside is that there is a waiting list. There is a $500 fee to get on the list but it can be either refunded or put towards the community fee or rent for your first month's rent when you move in. If you decide you don't want to move in when your name comes up on the list, you can decline but your name remains on the list.

What's not to love about the place. It is ran professional . Housekeeping is on top of cleaning…read more The residents are happy there are many activities for them to do. 5 star dining.

In our frantic search to find care for my in-laws who were coming out of a medical crisis that made…read moreit evident that they could not live on their own anymore, I called Nazareth House to inquire about availability. Fairly early in the call it was apparent that Nazareth House was out of our budget, but Leah Cota (who I believe works in admissions) spent almost an hour on the phone with me. She was a supportive ear and she shared a wealth of information to help us find a community that would be within our means. Her kindness made me extra sad that we couldn't send our folks there, but her knowledge pointed us to a home that we think will be perfect for them.

Nazareth House of Fresno is a wonderful place. There is the perfect mix of activities and care.read more