We fear for our family member's life, health, & safety here. Atrium Health Navicent actually deserves ZERO stars & deserves to be shut down! My 21 year old niece was hit by a driver on May 10th and rushed to AHN. She has a broken neck, broken spine/back, 3 broken ribs, a collapsed lung, 2 broken ankles, a broken leg, a broken hip, and more. We didn't even find out she had a broken jaw until a week later of being here. We just learned she also has pneumonia, clearly which she caught in this dirty facility full of negligent employees. The only caring, attentive person encountered so far has been a tech named Ms. Pat.
We have been trying to get her transferred to another hospital for the past 10-13 days, but the awaiting facility needs a letter from a Dr. McClendon, whom no one seems to be able to reach. No one informed our family of her jaw being broken on May 10th, we didn't find out until a week later when applying for a transfer and it was discovered in the doctor's notes. The staff here have poor communication skills with the patients & parents/family, they tell at my niece about her bothering them (imagine a paralyzed parapalegic 21 year old patient - the next youngest patient is 46 years old - in the Neuro ICU "bothering" you just because they're requesting their pain medication that is 5 hours late!) & them being short staffed, something about it being only 1 of them assigned to 11 parapalegic patients. Hire more nurses, or close your facility down!
On May 11th, my niece was given anesthesia for her 1st surgery. The anesthesia wore off so she woke up halfway through the surgery, & she could feel the pain. They did nothing. When she told her parents later that day, her parents questioned the staff about it, the surgeon said she's lying, that she dreamt she woke up.
She had her graduation at the hospital, and did not take any pain medication beforehand because she did not want to be sleep during the ceremony. After the ceremony, they put her back in her room and left her there unattended to for hours, didn't give her any kind of medication at all. She was calling us in such excruciating pain and tears.
We are not allowed to visit her past 7pm, which we found out from the extremely rude security staff. We also found out children under 12 are not allowed to visit at all, courtesy of the rude security staff as well after we brought my niece's goddaughter to visit her. None of us are from Macon, we are from 2 hours away, we drive there everyday and it's a problem every single day from the rude security people. They constantly threaten to call the police on us just for saying the slightest thing they don't like.
The nurses rarely respond to any of her calls, and if they do, they take hours to go in her room. Sometimes no employees go in her room at all during their shifts. Her room is NOT being cleaned daily, she is NOT being bathed some days at all, she's not being given her meds on time, and worst of all she is NOT being fed. She has very low blood pressure now, so common sense should tell you to make sure she eats so she can be okay for her surgeries and physical therapy sessions. Nonetheless, Friday they went all day without feeding her so she couldn't even do physical therapy and the therapist was even upset with them not feeding her.
Both Friday & Saturday nights the nurses on duty ignored her calls for hours; so after they had been ignoring her calls for 5 hours straight, she had to summon the strength to dial 9-1-1 for assistance. Luckily, the 9-1-1 operators have sympathy & compassion, & stayed on the phone with her while they contacted the hospital and sent someone to her room. However, the nurse who finally came to the room had the nerve to yell at her for calling 9-1-1 and said they were busy with other patients and that she's always bothering them. She's in a body cast, slid halfway off of the bed, & no one had checked on her at all. There's so much more I could write, but it will exceed the character limit. If you care anything about your loved ones, avoid this place if possible! A NIGHTMARE! read more
