If you need a tow, hope that Patrick is your tow truck driver. My daughter had an accident and he was called by the EMS but since we're AAA members, we had to cancel the call, then figure out where to have the car towed, and then Patrick got another call, then returned to tow our car to an insurance partner's body shop near us. He was so patient and kind during the whole ordeal. We appreciate his help, professional attitude, kindness and his patience! read more

Although I was pleased in the past when they came to assist as a AAA call, this time, I needed them to pick up a car outside of AAA. They quoted me a reasonable price, and asked that I call them in the morning to schedule the pick up. I stayed home from work and started calling them early this morning. 5 calls (9 if you count the 2 where I left VM which were never responded to, and the 2 where I hung up because they never answered after untold number of rings) and 7 hours later, they still have not dispatched a truck. So I gave up and called another towing company that had a driver here in 30 minutes. read more

Wow. Unbelievable. If you don't have AAA, don't bother with this company. I was told in no uncertain terms that I couldn't schedule an appointment for Monday morning. The reason I was given is they need to be available for AAA calls. If I was a AAA member, AAA could schedule the appointment with them for Monday; as an individual consumer, I could not schedule an appointment in advance. It appears my business isn't important enough. read more

These guys are great. They've helped me out twice now, and they were prompt and efficient.

I called them to have my car towed. We agreed to meet at the car in 45 minutes. One hour later they are a no show. I call them and the response is " Oh sir I was just about to call you and let you know i can't be there at that time" ( 15 minutes prior I guess) " I can be there in 35 minutes" Already having wasted an hour of my time and no end in sight as to how much more this this company will waste I tell them to forget it. My time is valuable too Mr tow truck guy and if you can't respect that or be honest with me then you are never getting my business. read more

These guys were fantastic. Got them through AAA service. It was for battery service and from the time I called to the time they got there, tested and installed a new battery was about 30 minutes. Really really good. Couldn't ask for better service! read more

I don't know the guys name but he was truck 19. He was quick and super nice when my car broke down. As I was about to drive away, he called me to tell me he remembered a common problem with my type of car and that it might be covered for free at the dealership. Turns out there was a call for special coverage and my car might get repaired for free. Big thanks to this guy for suggesting that and for being patient while I called the dealership! read more

I have to say these people are GREAT! Due to an alternator problem and a swindling garage shop, I had to have my car towed 3 times in The past 24 hours. Each time AAA dispatched someone from Armada. All three times I received professionals who were kind and helpful. Despite the horrible experience I had with the car troubles I was happy armada was so helpful. Thanks! read more

We used Armada via AAA and they towed our truck out of a tight spot. Ray was awesome!

This is the second time I've been rescued by Mohammad and his flat-bed. Both times were as pleasant as could be. He even brought cold bottled water and arrived earlier than estimated! read more

Great service! WIsh they had the leasing for the Texan Mart (Citgo) right up the road from where they are. Park Right "Solutions" are an absolute joke. I'd choose ATX-VIP over the other guy any day. read more

Highly recommended! Prompt, courteous, and VERY reasonable pricing. They towed my Audi S4 (on a flatbad) with great care and professionalism. Will definitely use them again. read more

Locked my keys in my car, it took Armada Towing exactly 10 minutes to get to where I was and help me retrieve my keys! These guys are awesome, I highly recommend this business. Thank you! read more

Discovered my car battery was dead at 8:30 tonight in the parking lot after working out at the gym. Called AAA. Saad A. from Armada Towing showed up sooner than AAA dispatch had anticipated, and he was able to test and diagnose the problem very soon after arrival. He offered to replace the battery at a very reasonable price, so I took him up on the offer. I've replaced my own car battery about four or five times, but he had the new one installed much quicker than I have ever done, which made for an outstanding experience, plus he tested it, which I couldn't have done on my own . Before leaving, Saad kindly reminded me about the warranty period and recommended I keep the receipt in the glove box. He was very polite, efficient, and professional! read more

If you need a tow truck on Memorial Day Saturday, you have my condolences. In that case, I hope that you get a driver like Mahdi, who was kind, professional, and friendly even though he may have been having an even worse day than me given the holiday traffic. He made a crummy situation much less crummy and even volunteered to drop me at my home because he was worried about me riding my bike in the rain. ( I got home safe, no worries.) Shakrun, Mahdi! read more

Haven't used them, but did see tow truck #129 swerving all over the road while talking on his cell phone near Ben White & I-35 today. I will never use this company because they are employing crappy drivers like this who break the law by using their phones while driving! I will be spreading the word. read more

My experience with Armada begins with a AAA call because my car starter wouldn't turn over. It Austin people... You have to wait .. They have to fight the traffic like the rest of us - even with that it was about 30 min. Unfortunately, AAA sent a tow driver with the wrong truck even though I told her I couldn't get the car in neutral. I didn't get his name but he was very courteous and tried everything to get the car to start. He actually stayed with me until my husband arrive ! He then made arrangement for a another tow to come ... This time only 20 min.. His name I got! Rick. Rick was incredible- with great customer service skills! The way my car was in the parking lot proved to be very challenging but after much debate and trying different angles, Rick was able to maneuver it out. Rick had a great personality and adding some light humor to the situation really help keep my stress level to a minimum. I would absolutely use them again and if I get a survey from AAA I will give a glowing review all thanks to Rick! read more

beware this company is one of the few with the aaa contract in austin. they sold me a defective car battery and finally replaced it after coming to my house twice,finally towing my car to a shop i lost work time and paid a diagnostic fee to the shop to find out the battery had a bad cell. they even tried to sell me a starter in which they would install in my garage for 250.00. these guys are crooks!!!! read more

This tow company was HORRIBLE!!!!!! They lied, gave horrible customer service, tried to pay us more than it costs, and made us wait 4 hours to get our car out of their lot until we paid them what they wanted..which is a cost they made up!! DO NOT TRUST THESE PEOPLE!! Never again will I use this company and I hope no one else does either! 0 stars would have been a better review! read more

My Lexus was dead in my garage. The first company they send could not do anything and could not tow it to the dealer. Then ATX VIP came: great guy, great personality, he knew the trick to jump start the Lexus and towed it to the dealer. I was told they would be at my house in 1 hour and 45 minutes, and they got there in 1 hour! Great company. read more

Absolute worst service I have very experienced from any company. The towing service didn't come after 2 hours and when called to ask for an ETA the worker at ATX told us he didn't like our attitude and then proceeded to hang up on us. When we called him back and asked if we got disconnected, he said "no we didn't get disconnected, I just hung up on you!" I can't believe there is anyone at any business that treats their customers like this. Stay away from ATX-VIP. read more

Utilized my AAA membership in order to have our car towed this morning. The tow truck operator arrived within 20 minutes of my call for service, and he greeted me with a smile. Needless to say, the situation presented some challenges in order to tow the vehicle, but Michael C. approached it with a great attitude. Another tow operator with Armada arrived, and offered assistance as well. Neither of them paused for even a moment while attempting to complete this call. (my apologies I did not get the other gentlemans name!) Michael C. was friendly, encouraging, informative, helpful and successful in getting this tow completed for me. Thank you to AAA, Armada Towing and Michael C!! read more

We were stuck in a pretty tough situation on the way to downtown Austin. AAA sent another company twice to the wrong address. Armada came to the rescue and helped my family. Mohammed went the extra mile and I appreciate his help. Thank You! read more

Let me warn you like I wish I was warned!!!, I had a flat tire and called AAA to tow my vehicle but upon towing my vehicle was dropped during the tow!!!! I was later informed it was because it was not properly strapped on the tow truck! (This was verified by another tow truck driver that later arrived at the scene.) I dealt with Ervin the GM to help rectify the situation i took it to the dealer they said the repair would cost over $4,000 Ervin said he would repair the vehicle using their body shop. My mistake. When I received the vehicle back it was worse then when I gave it to them the lights on the right side of my car (turn signals) didnt work my interior lights didnt work the alignment was messed up from when the tow truck dropped my car not to mention tons of other issue the whole situation was a nightmare fair warning steer clear from this company read more

Put these guys on speed dial or ask for them if you have AAA! The truck arrived in about 5 minutes (at 4:14 pm on HWY 71) after my call to AAA. The driver was so nice. His priority was for me to feel safe. THANK YOU! read more

Yesterday my wife had a flat tire and she called AAA who sent Jose from VIP towing. As soon as Jose put the jack under her car it started POURING down rain, as soon as he was done.. sunshine. Jose was a complete gentleman and never huffed or puffed about the rain and he had a smile of his face through the whole experience. a big thank you to Jose and VIP towing. quick response and speedy service, with a great attitude. Above and beyond. read more

Called AAA for a tow and they sent these guys who brought by car clear across town. Now they are playing every possible trick in the book to hold on to it to accrue more storage charges. The worst sort of scam artists. DO NOT USE THEM. read more

In April my car battery left me stranded with my two year old. Thanks to AAA they called Armada Towing. Within 15 minutes Tymon arrived,jumped started the car, and we were on our way to Honda to get a new battery. Totally satisfied - Thanks for the prompt service. read more

Came home this afternoon for lunch to find two ATX-VIP vehicles there for my neighbor. One was parked in my driveway. I made him move and then he blocked my driveway after I pulled in. I informed him that I was only there a short time and that he should be out of the way when I was ready to leave. My son-in-law worked Roadside Assistance for several years and was told not to pull into a driveway or block a driveway unless he had the property owner's permission. Not to mention that it illegal to block someone's property and parking in someone's driveway without their permission is trespassing. I would never use a service that so blatantly disregards other's property and the law. read more

If I could post 0 stars I would. Awful experience with Armada. The Armada driver, while attempting to load our truck lost control of it and damaged both the truck and our garage door. 3 weeks have gone by and neither the truck or garage door has yet to be repaired. Armada lies, tells fake names on the phone, refuses to assist and actually threatens to not fix the items if we continue to 'bother' them. If you call AAA ask for any other company than Armada, they are truly a disaster. read more

These guys are great. AAA sent them out for a problem with my truck. They were very quick responding. The service man was knowledgeable, professional, and "classy". Problem fixed, that's what it's all about! read more

I got towing service from Armada through AAA. The driver was quick, professional, polite, and friendly. However, the problems started when I reached my destination. I had been told by AAA and the driver that they accepted credit cards as payment (my tow exceed the 7 mile limit on my AAA); since I hadn't planned on my vehicle breaking down. When my vehicle was delivered to the repair shop, the driver spent the next 15 minutes trying to contact the dispatcher to process my credit card. He told me could accept credit cards, debit cards or cash; and both credit and debit cards had to be processed through the dispatcher. I finally walked a block to an ATM and withdrew cash to pay him. He didn't have any change. As most people know, ATMs dispense in $20 units; my tow charge was $48. So, I ended up paying $60 for the tow (plus the $5 foreign service charge for using the closest ATM). On top of that, he couldn't or wouldn't even give me a receipt. When I called AAA to complain, I was told their contract information stated that they also took personal checks, which the driver stated they did not. Tell AAA not to send out Armada towing unless you have exact cash for your transaction. read more

Avoid ATX-VIP towing company like the plague, even if they are sent to you through AAA, which is how I got tangled up with them. Battery or alternator died in our car, which wouldn't respond to our trying to jump it with our cables, so we called AAA to help. The guy showed up an hour and a half after we first called AAA in a small beat-up truck with a hook hanging off the back of it, he didn't call ahead of time to say he was coming, he didn't introduce himself when he walked up, just stood there with his hands in his pockets. I asked him why it had taken him so long to get there and he said that was my problem, that it wasn't "on him," whatever that means, and he offered no apologies or explanations. He didn't make eye contact, he didn't even look at the car. I asked for ID because he wasn't wearing any kind of identifying clothing. He refused. Then he walked back to his truck, which I finally did see had a small identifier logo on it of ATX-VIP -- and he drove away. Yes, he just drove away. I couldn't believe it. We were left stuck there for another hour until AAA could find someone other than ATX-VIP to come help. The AAA person on the phone told me they work primarily with ATX-VIP in Austin, which basically makes me want to give up my AAA membership and find some other way to handle potential car breakdowns. The ATX-VIP guy was just shifty all the way around, and he was rude, disrespectful, untrustworthy, and very unprofessional. I am so glad I didn't trust my car to him in any way. When the second guy showed up from a different towing company, he introduced himself right away, he was wearing identifying clothing, and he jumped out of his truck with a smile and with a jumper kit in hand to get to work on the problem immediately -- and he had it figured out and fixed in under 5 minutes, complete with full explanations as to what happened and how to avoid it in the future. The difference between the ATX-VIP jerk and the guy who actually helped us was night and day. I filed a complaint with AAA about this company and how we had been treated, but all they said was they could "make a note" about it. OK, AAA, you go ahead and make all the notes you want, and I'll just move along and find someone else to pay to help me if my car breaks down again, because it's definitely not going to be AAA and their incompetent and rude ATX-VIP towing company. read more

I called Armada Towing this morning at 11:30 AM to have my car towed because of a bad flat tire. I needed a low clearance tow truck because I was in a parking garage. I was told it would be an hour wait before the tow truck arrived. Two hours later, there was still no phone call informing me of a long wait or a call to tell me that the tow truck had arrived. I called them at 1:30 - one hour after the tow truck was supposed to arrive - and they had not even put in my request for the tow truck!!! They reasked for all of my information and gave me half-hearted apologies, mostly consisting of how "busy" they were. When I mentioned my aggravation of them having given me terrible service, he mostly dismissed my concerns by continuing to ask me for my information for this call. In retrospect, I should have called a more reliable company at this point. Almost finished with frustratingly giving them my information AGAIN, I asked to verify that a low clearance tow truck would be sent. They had forgotten that I would need this, and for only the first time, asked what the actual clearance height of the parking garage was. When I told them, they informed me that they didn't have a tow truck that would fit in this sized parking garage and made me feel as though it was my fault that the height of this parking garage didn't fit the "standard" size. I asked why I was not told this the first time that I called, and he told me that I didn't mention the height - HE DID NOT EVER ASK, which is his job! Frustrated, I had them send someone out to fill my tire with air just so that I could leave the garage, although it made me feel very uncomfortable because I knew that my tire was severely damaged. I barely made it out of the parking garage with my partially inflated tire, but my opinion of this company is permanently deflated! However, I am giving two stars because the car sent to inflate my tire and the tow truck came quickly, and although they were not employees of Armada, they were still very nice and helpful. read more

giving 1 since zero is not a choice. had a dead battery on my two year old car in my garage and AAA sent ATX VIP out. my tech neglected to tell me the battery was under warranty and sold me a $106 battery with the traditional AAA battery invoice but since he phoned in my cc i did not get a receipt. when i contacted nissan they agreed and asked for receipt to reimburse me. tried three times to get a receipt emailed from company and have heard NOTHING. ALWAYS GET THE ANSWERING SERVICE. thumbs down. read more

AAA customer. Called triple AAA dispatcher 2/13/14 and informed her that I needed immediate attention cause I had my wheel fall off and had a cop directing traffic. The one star was for the accurate timing. They were there in 40 minutes. When the tow truck driver arrived he was not professional at all. When he jacked up my SUV he let go of the bar and let it slam against my car. Then he used my tire that fell off to place my car on causing it to damage the tire. Next my husband was trying to take pictures for me so I can email them to the company that had the defected part and was rudely told by the driver to stop taking pictures or he was gonna drop the car down and leave. For AAA to have this company as one of their independent contractors is a very poor decision on their part. There was nothing good about the service or professionalism. I'm not a satisfied customer especially for paying for AAA services and being a member for so long and having to deal with that kind of arrogance and rudeness. read more