I have shopped at the store for many years but the store help isn't friendly or helpful anymore. I…read moreprefer True Value in Sandwich.

Customer service at it's best!…read more I needed some new door knobs for my kitchen. I was pleasantly surprised to see the vast assortment Anchor had. I found the perfect ones. Only problem is they didn't have enough. They called around and found some more for me and called me back. They would of had them sent to the store, but I needed them really fast. They called the other store, had them bag them up and had them waiting for me at the register when I went that day. Also, I love their choices of paint. The FINE PAINTS OF EUROPE, is amazing. What a finish!

The team at this location is super helpful. I went in looking for a specific kind of paint and the…read moreteam talked me through what I really needed. I admit, I needed a bit of hand holding and they could not be any more helpful. Thanks Mashpee Ace!

top notch customer service for even small items. They know their tools and how to choose what you…read moreneed.

Every time I go here I swear I won't go back. Better options in Osterville or Hyannis…read more Ownership really should have better expectations for customer service skills for the younger employees. Absolutely no sense of manners or customer service. I'm done.

I've been going here for 10 years. Great place with a large selection and helpful employees. It's…read moreclose to where i live and I've never had a bad experience here. They are very knowledgeable if you tell them what you are trying to accomplish. Not many small retailers like this left. Support local business.

Awesome staff and has a wide variety of paints. They helped me color match my paint and picked out…read morethe perfect match. And it's really great that open on weekends - super convenient! Glad they are in our community.

This review is for the Main Street Kitchen part of the store. As I see with another reviewer, I,…read moretoo, had issues with their Dura Supreme product. The quality was a problem, and it was a painful process working with Main Street. The shelves within these cabinets were terrible. I could have bought cheaper shelving from Home Depot and they would have been of a far superior quality than what I paid loads of money for with Botello's store. Thankfully my contractor cared about the quality of what he installed and made me new, quality shelving. Unfortunately the hutch had glass doors and painted shelves so that needed to come from Dura Supreme (attached a picture to show example of quality issue). 6 lots of shelving later, 2 of which were the wrong color, and I now have shelving that is ok but not great quality. Some of the cabinets arrived with a weird film on the inside and a bottom corner of the oven area was not right, and the contractor had his people fix these issues as best as they could. We had to have 3 lots of pantry doors sent as 2 lots were the wrong size. And through this all the folks at Main street were on top of nothing so it all continued to drag out. All of this started with their sitting on ordering a color sample for 2 months and when finally ordered, it was the wrong color. This meant that the color held up starting as it delayed the order. Main Street continued with sitting on things from this point to the end. We were always told solving these issues were a top priority, but they never were!! 16 months after delivery of cabinets, which does not include the lost time in finalizing the color sample, we had the last of the bits to complete the kitchen. I requested a discount given the quality issues and the burden of the kitchen completion delay, not to mention the constant follow up required to even get things moved along as they were never on top of anything. Then to be told we should be satisfied but at the same time tell us "This is not typical for the cabinet line, and I have been speaking with Dura Supreme since receiving your email." This was the response I received when I sent an email in July that listed out all the quality issues we experienced. So we should pay typical prices for what is not typical??? Back in July we were told they were working on organizing an on-site visit from the manufacturer, but unsurprisingly, many months later and still nothing. No communication, absolutely nothing. These were not cheap cabinets and we deserved better from Botello's. It is clear they don't care about customer service or the quality of the product they deliver. I am grateful my contractor cared about quality and did all that he could to fix the problems of what was delivered but it was no thanks to Botello's. I highly recommend you look elsewhere and save yourself the frustration and grief.

The store has large readable signs overhead to lead you to the product you want. If, you don't…read morelocate it the staff is very helpful and will lead you to the product you seek, then stay a while in case you have more questions, beautiful

Very helpful when needed, although one of the staff cut more of one key, and fewer of another key…read morethan we needed - but this was not an issue ultimately. And Osterville has provided great service during other visits over the years.

Great upscale hardware store in Osterville. They have gifts and usual hardware stuff. Great…read moreemployees. Connects to mercantile store and design store. Great Osterville one of a kind gifts and items.

This Aubuchon hardware is the best hardware/ paint store. The staff is most accommodating and…read morepolite. Makes a difference! In painting department all that servers there are so easy to talk with. However, Rosemary is at the top of our list. She has helped myself and my husband countless times during our home improvements. Patient. Knowledgeable and has 'great ideas!' So hats off to. the the staff. And Rosemary for making these projects that much easier and enjoyable. !!

I was really impressed with the customer service! I came in to buy filters for my furnace. The…read morefirst guy told me the correct aisle to find the filters. What happened next was what impressed me. A female worker asked if I was finding what I needed. I told her no. She double checked. No, not the right size, so she looked up on her computer to see if the other location had them, and they did not. She said "you don't want to go to Hyannis on Labor Day weekend." Correct! She found a compeditor that had what I needed. I will be back. That was a class act!

This store is hardware shop merged with cute gift shop. Not just any gift shop, they were stocked…read morewith adorable niche items and had exactly what I was looking for which was a pack of acrylic paints and some brushes. I loved their ocean and summer themed claw clips and coffee maker options. The staff is also very kind. A very cute and helpful last minute stop!

Great gift shop in Osterville. Huge store with a lot of high quality gifts like cape cod books,…read morepottery, etc. Friendly employees. Nice place. This store connects to the hardware store and design store. Fun place to look around.

Looking to replace my BBQ and decided to check out Breakaway. Best idea ever. The sales person was…read morenice and knew all the different models. It was fun looking at all the different ones already assembled. I bought a Weber and it was delivered the next morning. They took away my old one and made sure it worked. The next day I noticed that the cover would rub every time I moved it so I called Breakaway and they sent 2 people and a truck full of parts the same day. After figuring out the issue they change the top cover on the spot...ahhhh...happy customer.... Thank you so much...

Our experiences with this company have been outstanding!…read more We just had a Weber grill delivered and installed, its great and the sales and delivery staff were helpful and nice. We always purchase our propane here and highly recommend this company for their service, staff and convenience.