I went into this hardware store Wed night and asked an older gentleman at the checkout desk which…read morehornet spray he would recommend as I have a huge hornets nest in my house. I was disgusted by how I was treated. He was aloof in his attitude and shrugged his shoulders in a "I am not here to help u and could care less" attitude. He stated he doesn't have a recommendation. Wow thanks buddy- your helpful!!People like this shouldn't work in a small town hardware store. The guy needs to retire or go to therapy. He was a bitter old man that should go sit at home and be miserable. I will never go back. I will take my business to Home Depot from now on! I can see why this tiny overpriced store is so lacking of customers all the time!

One Star!!!!!!! WHY!!!!!!!!!! Oh! Because the store is no longer here. Looking for a tissue to…read morehold back the tears. Honestly when they were still in business there was a friendly group of people here at the Tewksbury location. Now that their gone I'm the only tool around. Oh well time to check out the competition! Hope all the employees and proprietor are doing well in any of their endeavors.

I come to this store to purchase chicken feed and for parts for my mower, weed wacker and leaf…read moreblower for annual maintenance. The man at the parts counter is always nice and helpful. My biggest issue is the lack of WiFi. Sometimes you need to google something when shopping and my phone works as well as a brick in the store. Doesn't matter where in the building. Please add WiFi for your customers.

Outstanding service, it's like going back in time, employees available to help you with…read moreprofessional advice, several registers open for easy check out, and vast product selection, this is my go-to store

Service was amazing! That's why I keep on going. the locally owned business is professionally well…read morestaffed

From the owner: Your family-owned hardware store, here to serve our community! Whether you're a pro or taking on a…read moreDIY home improvement project for the first time, we're right here in your neighborhood with the expert advice, tools, equipment, and products you need to get the job done. We're here to help -- come in and see us today!

Dan and staff are excellent. Very personalized service. Very well stocked. They are great.read more

It's a petite hardware store but the staff are so friendly and helpful. Have gone several times to…read morebuy items in person and I also ordered something for delivery that was missing a part and they exchanged it in the store quickly and easily. Highly recommend.

very helpful service yesterday. they always have given me good advice=but the help from sue and…read moremike in paint dept was awesome,, thank you.

I have been here many times as a Bedford resident, and I have always found the staff to be very…read morefriendly, helpful, and knowledgeable. Highly recommended!

Large inventory. Things I didn't know I needed until I saw them . Neat @ organized . Employees…read moreeager to help.

My gas grill did not survive the winter. I went to Dracut Hardware to look at Weber grills. Saw a…read morenice one. The manager gave me personal service. Not only was the grill delivered assembled, they took the old one for free also. They are a family-run business that serves Dracut well. They are fully involved in the community and I will use them as my go to place for hardware.

The main reason why I use Tags is their location in Porter Square. I find that the staff are…read morefriendly and try to be helpful. However, the pricing is extremely high compared to some other big box stores or ACE hardware locations outside of the city. I highly recommend using their order online for in store pickup for the best pricing since the store will follow the online pricing vs the shelf sticker price. Online orders come with a paper bag that has a handle which makes it nice and easy to carry out. There are two floors to the store, with the majority of home improvement things being on the lower level.

They're friendly but not helpful--in fact, "incompetent" is the word I'd use. Here's what happened…read moreon my last two visits to Tags: I brought in a screen door to be rescreened. It took two weeks, and the screen fell off the moment I reinstalled it. I also had a key copied. It didn't work. I ended up taking both the door and key to Inman Hardware. They fixed the screen and made a key that actually worked. Buy stuff at Tags if you want, but don't count on them for even basic jobs.

I always come in with random wants and needs. From fishing hooks to a leather boot brush and they…read morehave it all... Literally! The service is great as you are greeted while walking in. And to me it's significantly better value to support local rather than a big box store. I will be a continued customer

I must say the butt patch on the manager's jeans is what keeps me coming back. It is magical. So…read moresad they are closing. Besides rocking such a stylish butt patch, the manager Mike has an encyclopedic knowledge of shovels...and basically all digging instruments. Gonna miss that patch :(