Been in the store in the last two weeks several times. Each time ready to purchase an item and then when I look at the price, it's so out of line with all the competition. Even if I have to drive down Shelburne Road or into Williston, I still save money. love to shop local, but if I'm gonna just give away my money, I'm gonna give it to a charity not Aubuchon hardware. Come on Aubuchon hardware at least get somewhere close to your competitions price that's just ridiculous. read more

I dint know if its Covid related but this store has gone downhill in terms of personnel. I used to be able to get competent advice for a wide range of projects or repairs where I had no idea what I was doing. Nice people, friendly and knowledgeable. Not now. Hope it improves. read more

I've been going here for 15 years. One of the best things about this store was the help. Always asked if I needed help with grain offerings help to vehicle. Always asking do you need help? Never happens anymore. I go by tractor supply & Lowes every day guess that's my new go to. read more

Expectations can be funny. If you wander into this store expecting Home Depot, the Middlebury College campus and Rodeo Drive, fageddaboutit! On the other hand, if you're prepared to encounter knowledgeable people willing to take time to help you if you approach them as a rational human being, you'll be pleasantly welcomed. You see, these are working folks accustomed to serving the exigent needs of other working people -- not snowflakes -- although their stock of snow removal options is excellent in season. I believe the "old lady" to whom Karla G. alludes is Diane, the manager. (That the snowflake chooses to be ageist in her review is bigotry.) For thirty years I have found Diane and her staff to be the source of many fixes, workarounds, enablement and good advice -- except for one, once, who got snarky when my charge card was denied and his machine couldn't process my debit card. I haven't seen him around again. Moreover, I'm impressed with the stock of real farming equipment and canine, feline, equine and avian supplies... as you'd expect in a rural county. I realize that this may read like a radio commercial (which I, an old man, used to write), but, Karla G., it's the truth... even though you walked through the door with the notice that propane tanks are not allowed in the building. read more

During the recent long-duration winter weather event of 6 and 7 February, I had the opportunity to be helped be several amazing gentlemen at the Aubuchon Hardware store in Vergennes, Vermont. Two in particular stand out, Steve, and later Joe, are living examples of how to do customer service correctly. My initial trip was to get birdseed, specifically black oil sunflower seed, to keep the birds fed through the storm. Steve helped me find a proper cart to lug 80 pounds of seed around the store as I was shopping. I then started looking for supplies to create a divider in a "small animal pet door" within a larger pet gate that my lab had learned how to get through. I had used wood, but he had chewed through that twice, so I needed something sturdier. I found a perfect length of pipe, and headed to get something to run through the pipe to hold it in position. Baling twine was NOT an option, and I was thinking lightweight chain. I had chosen what I thought I needed, and Steve came to cut it. When I explained my project, he demonstrated the strength of the chain I had chosen, and clearly it would not have survived the determination of my dog. He suggested the perfect item, cut me a sufficient length to stymie the dog at both of the gates in question, and helped me choose the correct bolts and cap nuts. Steve was helpful to an extent that I have not experienced at the Vergennes Aubuchon in a long, long time. After getting everything home, cutting the pipe to the lengths required, and starting to put everything together, it became clear that my vision for wrapping the chain was overkill and that I needed significantly shorter bolts. I called the store to ask if I could exchange them for shorter ones and spoke with Joe. Not only did Joe assure me that I could exchange them at any time he also cautioned me that the road conditions appeared to be deteriorating and that, if I planned to make the trip, I should be very cautious. Joe also assured me that I could bring the chain I had purchased and subcut it into the lengths I needed with the cutter at the store. When I got back, Steve stepped up to help me cut the chain and to get the new bolts. Joe did the exchange for me with a speed that was impressive and he and Steve sent me on my way with admonitions to be careful on the roads. Both Joe and Steve are credits to the Vergennes Aubuchon Hardware. They treat customers with kindness and consideration. They are personable, helpful, engaging, and they make shopping fun. Their attributes which make them such good ambassadors for the Aubuchon brand are things which cannot be taught, but which must be carefully cultivated and rewarded. Because of the interactions I had on Thursday, I made a special trip to the store on Sunday to speak to the manager, Chad, about my experiences with Joe and Steve. He took the time to hear what I had to say and was open to my evaluation of both men. Joe and Steve cannot do what they do, and be who they are, without the support of their manager. As long as Chad, Steve, and Joe are at the Vergennes Aubuchon, I will be going there first for all my hardware needs. read more

Well... As long as you go in and find exactly what you're looking for without having to talk to any of the sales people there, I guess you'll be fine... I went in to exchange a propane tank, as I tried to at Shaws and they referred me to Aubuchon... I walk in with the little tank, and this old woman at the register snaps "You're not allowed to bring that in here". WOW. I resist the urge to make a face of disgust in her and ask "I'm looking to exchange this for a new one, should I just leave it outside?" To which she snaps back again "umm.. we don't exchange those". I then happily grab the tank and head towards the door, obviously this old woman was in no position to help anyone in any way... A man working there runs out after me and yells "You know, we probably could have filled that for you..." Nice of them to offer once I'm halfway in my car. Customer service is dwindling away, and it almost seems that employees at retail shops (such as Aubuchon) are now in the business to ruin each customers day. Thus, a very bad review comes of it :) read more