There is always a very knowledgeable person there to help you. They have nearly everything I need…read moreout know where to go get it. The Ace rewards can't be beat!

My old gas grill decided to give up on life, so I started shopping for a new pellet grill. Nelson's…read morehad the model I wanted in stock, at the best price, and they were able to deliver it to me the same day! They probably can't always do that, but Bob was able to hook me up. Seriously appreciate the service and will be spending more of my $$ there going forward.

This is a great neighborhood hardware store!! I have always been able to find what I'm looking for…read morewhen I come here. They have a great selection of items and the staff is always helpful and friendly! I highly recommend them!

I've been coming to this store for years. The manager Samantha is awesome with great personel. I…read morebuy everything here i dont like big chain stores were no one really knows were anything is. And personel at this store no were stuff is and are always helpful to load up your vehicle. She was a huge help to me a few years back when i was having problems with wood pellets from other companies and she offered me two bags free to try the ones she sells and she was dead on when she told me about the product, now i buy all by wood pellets there. i wont go anyweres else when it comes to purchasing products for my home.

I went here because I had a DIY project and needed some lumber cut. There are hardly any more…read morelumber yards that perform millwork/cut lumber, but I found Richmond. The guys at the counter were very helpful when I showed them what I was looking to do, made some suggestions to the type of wood I should use, etc. I purchased a few more hardware items while I was there. I picked up my cut lumber a couple days later and it was exactly what I asked for. Unfortunately I gave them one wrong dimension and when I called, they said they could recut the wood for me (they just had to trim some off the existing pieces). I also ordered some cabinet pieces from them, and if I need lumber cut for another project, I will definitely go back there.

I have used this store for15 years for large and small purchases and for reliable advice. The…read moreservice is personal and top notch. The selection is excellent and if they don't have they will get it.

I'm a chef and kitchen stores are my kryptonite, so when I saw this one I knew I just had to come…read morein. Upon walking in, I knew it wasn't right for me and wanted to leave immediately but I decided to peruse a bit anyway. Sufficed to say, we didn't spend much time in here. I would agree with other reviewers that it is like a Williams Sonoma but local and I appreciate that. I, in no means, am not telling you not to shop here, please do support a local business. There are many items in this store and it can feel a bit overwhelming and the aisles are cramped big time. Not many people can be in here at the same time. The pricing is high and you can absolutely find some of the same items at a department store for a better price. The staff here didn't seem to care about customers, which is odd for a local business but maybe it was an off day. I'm sure Saturdays at the end of the season can be tough.

Kitchen goods store with a lot to offer. They have a nice selection of Lodge and Finex cast iron…read moreskillets as well as Shun knives! I'm a little biased because I've ever seen Shun knives In a physical store before so it was a real treat! The only complaint I have is some of the aisles are so close together that if they are moderately busy you will be constantly interrupted by people excusing themselves to squeeze by you. Not a big deal, but it's hard to focus on anything when you have to keep moving every 10 seconds.

I brought my antique lamp, that stopped working, into this shop. It had just recently been totally…read morerewired, including adding a switch and plug by another business that no longer did repairs. The young woman at the counter was pleasant and she spent a little time checking things a few things out. She said she was unable to find the issue, and said she would need to bring it back to the bench to look at it. In all honesty, she did briefly mention a $45 bench fee. She said to come back within 20 minutes and she should have it fixed by then. That surprised me because she said she didn't know what was wrong with it. When I came back to pick it up, the owner (?) was at the counter and charged me $48+. I asked what was wrong with it, and she said it was a bad plug. I was shocked by the price, and queried, " You're going to charge me $48 for a $3 plug and work that would've taken about five minutes?" Her reply was curt and somewhat rude. She told me that they had to cover their bills somehow. To me, this was terrible customer service. It is my theory that the young lady at the counter could tell right away that it was just the plug when she examined it. I felt scammed. I would've happily bought a plug from them and done it myself if I only I had known. It would have been good customer service if she would have worked with me, but this woman was unwilling to budge. I tried communicating with them through email, asking if we could come to some sort of compromised bill. No one ever responded to any of my emails. Poor customer service doesn't pay in the end, but I had to!! $48 was a lot of money out of my very limited income.

A spectacular place staffed by kind and knowledgeable experts with an eclectic selection of…read morelighting and a really cool and wide variety of lampshades.

I continually dealt with Lori and Frank from this Williston, VT store in early 2016. I had an…read moreamazing experience and need to share it because there are so many negative reviews about LL elsewhere online. The service and prices at this store were a breath of fresh air compared to all other flooring stores. I purchased odd lot 5 1/4 wide hardwood Australian Cypress. I called the store and asked what odd lot they had and there was actually more than what was listed on the website. When I told Frank and Lori (on multiple calls to the store) that I was weary of odd lot, they invited me in to come look at it. The store was busy but they took the time to move everything in the warehouse to get to my boxes to show me the quality of them (beautiful). Satisfied, I ordered all of it, plus some premium stock which was on sale to finish the job. I ended up purchasing too many boxes. The premium wood was already shipped from out of state so I waited for it all to come in before picking any up. No problem, they kept the extra boxes when they came in and told me to see how the install goes. Then, if I still don't need them, they would provide a refund. I didn't even need to call them to ask, Lori called to confirm I didn't need the boxes I left behind and offered me my money back. She also wanted to know how it went and if I needed anything else. Lori and Frank were very patient and helpful and they really went the extra mile. Over a year later I still love my floors, which I got for much cheaper than most places sell it.

I would strongly discourage anyone from doing business with this flooring company…read more They have now failed to deliver my flooring on three separate occasions after repeatedly assuring me it would arrive. Every missed delivery has forced me to reschedule my installer, and each delay has cost me thousands of dollars in non-refundable deposits and scheduling fees. Their lack of reliability has turned what should have been a straightforward project into a stressful and expensive nightmare. What makes it even worse is the poor communication and complete lack of accountability. Instead of providing honest updates or realistic timelines, I was repeatedly given promises that were never kept. At no point did anyone seem to understand or care about the financial impact their failures were having on me. If your project depends on materials arriving when promised, I would look elsewhere. A company that can't honor delivery commitments, communicate honestly, or take responsibility for the costs they cause their customers simply doesn't deserve your business. My experience has been incredibly frustrating, expensive, and completely unacceptable.

I'm new to the state and I have to said this store is very organized and cleanest store. It is very…read moreeasy to navigate through the store and they carry various items that no other store would have. The price is just right and great customer service. I would totally recommended for you to come to check out the store and buy some home essentials items for your house. While you there bring home some frozen dumpling for dinner.

The head of the crew who quoted the job wanted to drive the truck to visit his parents. His quote…read morewas thousands of dollars more. When he and his crew arrived to load, they placed things in the truck without padding and without securing them with straps. We had to go in and place padding around furniture and secure, delicate items with straps. It was a nightmare. When the truck arrived at the destination, the Two Men And A Truck company who were unloading, opened the back and said what? Did the Packers hate them? They had placed very heavy items in the wrong order and had not put nearly enough protective blankets on things in spite of our best efforts to mitigate this. We lost pieces of furniture and it was all because this head loader didn't get a paid vacation to visit his parents.

Avoid Two Men and a Truck in Burlington, VT: use literally any other mover. They do not meet the…read morestandards of other Two Men and a Truck locations, and they cost me over $7,000 in damaged furniture, lost equipment, and doubled shipping costs because they packed the truck so poorly. It cost them over $2,000 to load a 2-bedroom house. The team that unloaded it in Minnesota - just $400. I've used Two Men and a Truck in Philadelphia with great results, nothing broken, kind and efficient, so when I needed to move to MN, I called the Burlington location. After being quoted around $20,000 for a full-service move, the manager suggested I save money by having them load a U-Pack truck instead. With U-Pack, you pay by the foot, so efficient vertical packing is critical. I estimated 13 feet, expecting to go slightly over. U-Pack assured me that with professional movers, I should come in close to the estimate. Instead, the Burlington crew packed everything flat, with no stacking--using 26 feet, double my estimate. Compare my photos to the ones in their own advertising. It's not even close. When the U-Pack driver arrived, he told me it was the worst packing job he had ever seen and asked if I had done it myself. He warned me that with nothing secured, my furniture would likely be destroyed in transit. The Two Men and a Truck team I hired to unload in Minnesota said the exact same thing--and told me repeatedly how sorry and ashamed they were that another Two Men and a Truck franchise had done this. To make it worse, the Burlington crew refused to load my elliptical (over $3,000), claiming the ramp wasn't safe after trying to lift it with straps. I had told them upfront it was heavy. They left it on my back patio with no way for me to move it back inside, hire another mover on no notice, or get it to storage. I sold it on Facebook for $180 just to unload it. Two older guys picked it up days later and loaded it onto a trailer in minutes, no trouble at all. The U-Pack driver's warning was right. When the truck was unloaded: * Dining chairs thrown in uncovered, completely scratched * Credenza with broken legs * Bookshelf with broken legs * Dresser mirror badly scratched from poor wrapping * Multiple boxes crushed by unsecured furniture, contents broken I called Mike at the Burlington location. He refunded part of the cost because the crew had also overcharged me--but when I told him what the U-Pack driver said, he brushed it off as the driver "covering himself" and insisted that since nothing was broken when it went in the truck, any damage was the driver's fault. That logic is absurd. If I set a coffee on the dashboard and it flies into my lap on the first turn, that's not the driver's fault--that's mine for putting it there unsecured. All in: roughly $7,000 lost between extra shipping, the abandoned elliptical, and damaged furniture. I've had excellent experiences with Two Men and a Truck in Rochester, MN, and Philadelphia. This is a Burlington-specific problem with zero accountability for their errors. Shop around. Do not use this location. You'll overcharge, lose furniture, and pay double for your U-Pack truck. Photos of the truck, the damage, and the abandoned elliptical are attached.