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    Auburn Pediatric Dentistry

    4.2 (5 reviews)
    Closed Closed
    Updated 3 weeks ago

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    Ask the Community - Auburn Pediatric Dentistry

    Nate Heffelfinger - Smiles For Life

    Nate Heffelfinger - Smiles For Life

    3.7
    (3 reviews)
    0.1 mi

    I have a 5 tooth bridge in the middle of my upper gum line. I've had it for 25+ years. I had some…read morework done by smiles for life back in the day after Dr Brown retired. I had a couple thousand dollar bill back then. They said they would work with me on payments. After 6 weeks they wanted it settled up. So much for working with me. Fast forward 30 years. I walked in on Tuesday after Memorial day with my 5 tooth bridge in a baggie because it Broke off out of my mouth on Memorial day. 2 lady's where at the front desk (reception, and Dentist? Showed them my teeth in a bag handed it to the receptionist. The Dentist? Said she wasn't sure what she was looking at but suggested going to an emergency Dentist facility. She never looked at the baggie or my bridge. I sarcastically said thank you for all your help. They did say your welcome. 2 bad experiences in my lifetime! I'm looking elsewhere for dental work!!

    Recent transplant to Auburn and did my research on a new dentist. Smiles for Life had great…read morereviews so I set up an appointment...I was blown away!! The staff was so friendly and knowledgeable. I didn't feel like a new client, I felt like an old friend! Dr. Hefelfinger was so amazing. I really felt like I was in good hands that were interested in my dental health not just trying to sell me something. Thank you Cindy for being so thorough with my initial exam and photos!! Looking forward to a lifetime of dental health!!

    Timberview Dental Care

    Timberview Dental Care

    4.4
    (19 reviews)
    64.9 mi

    Awful office manager. This office bills incorrectly and they over charge. The appropriate phrase is…read morefraudulent billing. I have never been so disrespected by someone who truly feels that their title as office manager with blue hair and incredibly shitty attitude is above all else. You are a glorified assistant. I'm disgusted and truly wonder if this dentist and office has taken advantage of numerous patients. Disgusting. Be professional and at least LOOK professional.

    MAH Horrible experience…read more I would like to preface this by stating that I have previously had a very positive opinion of Dr. Cohrs personally. I firmly believe his bedside manner, attention to detail, and dental work are truly impeccable, and I appreciated his clinical care during my previous visits over the years. During my most recent visit though, things had changed. I was told by the hygienist, Lyndi, that a panoramic X-ray was "required by law" to maintain their license, with implied risk if refused. No such Michigan law exists--regulations cover equipment safety only, not mandating patient imaging (per LARA-Licensing and Regulatory Affairs and Michigan Dental Association). My low-risk profile (excellent hygiene, no cavities in years, healthy gums, recent normal bitewings) showed no clinical need. ADA 2026 guidelines require panoramic only when necessary, to minimize radiation, not routinely. When I raised the issue feeling misled about Timberview losing their license, the hygienist called in the office manager who was beyond rude, defensive, interrupted repeatedly by obscuring and pivoting to "our standard of care," then asked my opinion of their standard. I said it felt revenue-driven rather than evidence-based. She immediately told me to leave. This was gaslighting: obscuring the obvious falsehood with vague "patient care standards" and punishing honest feedback with abrupt dismissal. Deceptive communication and unprofessional handling erode trust. Patients deserve transparency, not pressure and deflection. Unfortunately the unprofessional conduct of the office manager--particularly her repeated interruptions, twisting of the initial misleading statement, dismissive attitude, and abrupt decision to ask me to leave after I shared my honest opinion--has eroded my trust in the practice as a whole. Despite my high regard for Dr. Cohrs' skills and care, this experience will unfortunately prevent me from returning. Perhaps the business/name change to Timberview Dental has caused the business to now become profit driven over patient care driven. Be VERY careful about agreeing to unnecessary procedures that are lining their pockets.

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    North Point Pediatric Dentistry

    North Point Pediatric Dentistry

    4.3
    (6 reviews)
    64.3 mi

    This place is great- so good I'm inclined to write a review about a pediatric dentist!! The office…read moreis run so efficiently; the hygienist are great- and the kids enjoy coming. I am so impressed that the kids are seen at appointment time, in and out with a cleaning and the Dentist was present & on time. The ladies explained everything going on for the parents and my kid loves he gets to lay down and watch a movie, then a prize at the end of the appointment. I look forward to coming here and feel the experience is going to remove the stigma of dentists for the next generation. Kudos to the office!

    Dr. Kilgore is amazing. We've been to other offices that were just in a hurry to get the kids in…read moreand back out as soon as possible. Not Dr. Kilgore..she checks EVERYTHING to make sure all is currently well with my children and also goes over preventative care that should be done. We saw her today and I've never been so pleased to see what an amazing job she does. She is someone who genuinely cares about her patients. I've never seen her without a smile on her face nor have I ever met a Dr that will take as much time needed to explain things to the children, as well as their parents. She remembers us every time we step foot into the office and makes us feel so comfortable. My son ADORES her. He loves seeing his favorite Dr, as he would say. She sits down, chats with him about school or what's new in his life. I couldn't be more grateful to have her as a dentist for my son. She always asks how I'm doing and always offers a helping hand. It means so much to myself and my son. There need to be more doctors and people like her in general. She is a genuine kind hearted person. Not to mention our hygienist is so sweet and is someone who is very experienced. We have her every time we are in and absolutely love her and what a wonderful job she's done. If you're thinking about taking your little ones to the dentist and you want your child to have a staff that is so kind and compassionate, then this is definitely the place to go. Again, coming to see Dr Kilgore was a major score for my family! It takes someone special to be a pediatric dentist and she's just so naturally good with our children and they never have any fear of coming to the dentist. Five stars is definitely not enough to say how great Dr Kilgore and staff are. You all are sincerely amazing people and are so good at your profession. Thank you Dr. Kilgore for everything you have done to help us!!

    Auburn Pediatric Dentistry - pediatric_dentists - Updated July 2026

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