Service department is really going down hill,i went for a battery with an appoinment-4 hours,,,i should not have gone back,made an appointment for a recall ,was told on the phone when i made the appointment 1-1 1/2 hours, ok ill wait,i bring the car in only to be told time frame is 4-5 hours and they dont have any loaners,picked up my keys and off i went,i wont be back,if you read this DO NOT GO THERE11 read more

You know. I hate big corporate America. I own a small business and I'm not envious of Herb and his 1.8 billion dollars. Their service is good. They kiss your butt constantly with the "free ice cream and pastries " We are paying for it !! I guess I wish they didn't own you from cradle to grave when you buy one of his cars. But that's the way the world works now. My sales person was awesome and honest. Caitlyn at the Burlington show room to be precise. Guess I could take fewer bagels and more reasonable prices. If your gonna over pay then there as good as anybody. Probably better. Maybe you will get an invite on his private ship! We all should read more

Audi Burlington - Car Dealers Near Me - Burlington, Massachusetts

Twice when dropping off my car I was made to wait as other customers who came in after me were helped while I was told by the agent that they were busy. Perhaps they have assessed that I am a bad customer and don't want my business anymore. Or is there something else about my profile that says I should get selectively poorer service. My only regret is that we purchased an Audi service package when we bought our car here, because we lived so conveniently close to this dealership. Our options are now to go to Brookline or Westwood, I guess, since it may be difficult to get a refund on our contract with Audi. Will never return to this location. My experience has been when certain behaviors, such as subtle selective treatment, comes through in customer facing portions of the business, there are deeper problems. I wonder how many like me have experienced the same selective treatment (given the demographics of the surrounding area and the number of Audi's driven around), my guess is that I am not the only one. read more

I recently purchased an Audi from Herb Chambers Audi in Burlington MA. Though car buying can be a stressful experience the crew at Herb Chambers in Burlington made the process bearable by providing the support and guidance that I'm not sure a smaller dealership can promise. The salesman, Anthony Lazzaro, was tremendous, and the support staff around him provided everything I needed to be confident I chose the right dealership and car. Because of people like Anthony, Frank the floor manager, and Tom the finance guru, I'll always come back to Herb Chambers Burlington when I'm looking to buy a car. I would highly recommend others call on Anthony Lazzaro and the Herb Chambers Team when in the market for a new or used car. read more

It was a pleasure working with Brendon Maguire @Audi of Burlington! In these unprecedented times with low inventory and prices on the rise I was in a situation that I needed to buy a car. For 3 weeks i went from dealership to dealership with appointments to text drive a vehicle only to arrive and the vehicles were sold. I stopped in to Audi of Burlington on a whim and met Brendan. He took the time to listen to what I wanted and most importantly what I didn't want. I am thrilled with my purchase and the service I received. read more

I bought a pre-owned car here and it needed an entire new motor after 3,500 miles. They suck.

Audi Burlington has given me 3 more reasons to find somewhere else to have my Q5 serviced. 1) They lied about a technician showing me how to restore settings. A technician sat in my car and showed me nothing. 2) They treat me like I am stupid and have no idea about HD radio and how it works. 3) Did not address why I wouldn't have received a call back. Happy with my decision to go to Audi Nashua! read more

Don't bother scheduling maintenance here -- they blow-off scheduled appointments with no apology or attempt to make up for it. To be clear, this is a review of the service department. I brought my Q5 in for a scheduled 25k mile service and a recommended recall (the Q5 has had about five recalls already but that's another story...). The appointment was made a week or two in advance and confirmed via telephone (I called) and email (they sent) the day before. I was told it would take "a couple of hours" and that I would get a loaner car to use to run some errands that morning. I arrive at the scheduled 10am time to find a 15 minute wait -- everyone milling around with no info -- just to talk to someone. I finally get to speak to a service agent who informs me that there are no loaner cars -- something that was already made apparent by the 4 or 5 angry customers that stormed out before me. Fortunately for me, mine was a simple service and I was willing to do work in their lounge for a couple of hours. Except, now I am notified that the "service time is no longer a couple of hours since we are busy and don't know when we'll do your car, you should plan to be here all day, until 5pm." No attempt to reschedule was made and no reason was given! "Sorry, we are busy" was the best they could muster. There was no acknowledgment of the fact that I might have a job, a kid and a life to deal with... Not to be a snob about it, but the kind of people that buy $50,000 cars probably value their time enough to not be ok with spending 7 straight hours watching soaps in the waiting room of a car dealership just for a glorified oil change. What's the point of making an appointment and confirming multiple times at Herb Chambers Audi? The answer is that there is none. Fortunately, I did feel solidarity among the dozen other pissed customers who left equally sure never to buy a car from this place again. read more

Very recently, my wife needed to replace her car. After getting jerked around by two Lexus dealerships, we stopped at Audi Burlington, and it was a game changer. The dealership itself, very nice, clean, what one would expect from an Audi dealership. What made the difference was Brendon M., who found and sold her/us a 2019 Q7. He never once pushed, or played any of the dealership games that we all talk about and fear, (yet for some reason the industry is still out of touch with). It was refreshing to have a no bs interaction, up front about everything, and someone who listened to our needs, and found what we wanted. Just a down to earth, honest guy, who like myself loves Audi's, so is also enjoyable to talk cars with. Because of the relationship we struck up, and his style, I was back five days later and bought a Q3 from him too! We bought two Audi's in a week, in one of the worst car buying markets! It was effortless, because he made it effortless. The thing that also impressed me has been his after sale attention. He has continued to keep in touch, and been my contact for anything I need. Concierge treatment, when I'm not so sure he has too. Maybe he does...but I needed a quick service appt., he made it...he could have just as easily told me I need to contact them myself...a little thing...but I, like so many, have been conditioned to just accept being handed off. (Sale is done, deal with service attitude...ahem Jeep, any Jeep dealership, I've unfortunately tried too many...). His attitude is different. Our interaction, was exactly the type of service I feel like everyone has been screaming they want, but falls on deaf ears with so many car dealerships. Honest and upfront about the whole process. I would not hesitate to buy another Audi from him, unless he moves over to Porsche, in which case, I'll be trading up to a Cayenne :) Just a totally different experience then I expected, and it was a great one. I suppose I should mention how much I love my 22 Q3...the looks...the ride... The Q7, if you've driven in one, You know. Unfortunately my wife won't give up the keys :) read more

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I bought a certified pre-owned car from them with Brendan McGuire in Dec 2021. It had cosmetic issues and at that time, I asked for my money back or to trade it in and they mentioned they would fix it. I should've stick to my hunch on returning the car. It took them about a month to fix it... not the experience I wanted to have. Then, once I get my first oil change months later, I realize that they sold me a car with bad brakes and never disclosed it. 1) they did not provide me with an multipoint inspection report at purchase although they claim they did one on my car and there was nothing wrong with it. 2) I went to their service center about a month after having the car due to a recall and they marked everything as green but after getting another multipoint inspection report from a different dealership during the oil change service, I went back and compared both reports. My brakes were under 5mm back then and they marked it as green. Was it done on purpose to mislead me? 3) On that same report that they provided at the recall, they put a much lower mileage than when I had bought it. When I reached out to them to notify them of the brake issue, they simply brushed me off. Beware of this dealership! read more

Michael Brown sold me a car and service plan that costed ~32% of the sale price of the vehicle. Less than a year later, the breaks and exhaust system need to be replaced. The service plan does not cover either expense. The staff are friendly, confident, and responsive, but they are not trying to help you. I strongly recommend that you take your business somewhere more honest. read more

Expensive and got Covid because sales guy talked forever in a closed car. Guys breath was offensive too. Never go back there.

I bought a car from Audi Burlington in 2016. I wrote a review of the experience which called out the major problems but left details unsaid to protect the young salesman involved. I recently called the review to Audi Burlington's attention because despite the fact that over 300 people had read the review, and, I assume some of that number had avoided the dealership, no one had ever responded directly to the complaints I forwarded directly to the dealership. Instead, Burlington Audi got YELP to pull the review for failure to provide details. I will let you do the math on the dealership and its priorities. read more

Herb Chambers, Burlington Audi Won't Cover Paint Rusting on 2016 Audi A3, that is slightly out of warranty. If you know me, I am not a complainer. And you know how well I take care of everything. Even the apartment that I rent. I take care of it like it's my own property. But, I feel it's necessary to share these pictures of my rear passenger side, wheel well that is rusting, after only 3 years. Ok, so the vehicle warranty has expired at this point, but that doesn't negate the fact that the rest of the car isn't rusting at all. I purchased the car in June 2016, slightly used and am now having rust issues with the paint (Only on this particular area of the car). There are no other areas having this problem, however when I brought the car into Herb Chambers, Burlington Audi, where I purchased it, I was told by the service manager it looked like the area that is now rusting has been repainted once. I explained that I purchased the vehicle from them, slightly used with just over 3,200 miles on the the odometer and there was no record of any damage and repair to the vehicle. He said he would consult with the Northeast Region Audi people and when I finally heard back from the Service Manager, he said that Audi wouldn't cover the rusting, because they never have this issue with Audi's The service manager said you can speak with the person that sold you the car and see if they can help you. So, I called the sales person that sold me the car and spoke with him and he said well, I can't do anything for the rusting paint, but I can probably get you into a NEW car for about the same payment and I will overlook the rusting paint on the trade in. I said really, that sounds interesting. He said he will get back to me and I said ok. Still haven't heard anything back yet. At this point, I'd think twice about purchasing a vehicle from Herb Chambers Audi. read more

I always consider Audi as a prestige brand and their service should be outstanding. It was an eye opening since I purchased my Q5 back in June in this dealership. The sales "Warren Wendt" appeared like a nice person in the beginning, but he became a little pushy, disorganized, and dishonest throught out the purchasing process. I went back and forth three times to the dealer, because Warren couldn't get the paper works done. With him, I went through missing keys, mising registration, the worst of all is missing panoramic roof!!! Yes, after I've completed the purchasing process I found out the car I bought wasn't the same that I've test drove with Warren. The feature differnces of both cars were never mentioned by him. The issue was escalated to the general sales manager George Kotsiras. Who is not helpful to resoving the problem, but trying to selling me another car instead... Some advice for anyone who sees this review. If you can, avoid purchasing a car from this dealership. Beacuse people there are just want to making a sale and after the deal's done you don't mean anything to them but a stranger. If you have to go to this dealership, do not trust anyone there and do your homework ahead. Avoid the sales (Warren Wendt) will definately make your life so much easier. read more

I had a great experience with the service center here. I had a concern and quite honestly I was a little spun up about it. Derek, the service rep, listened and handled my concern very professionally. I've had many poor repair experiences at other places so I'm thankful I've found a place nearby that I can trust. read more

I purchased a 2018 certified Audi A4 with 8k miles on it in 2019. After putting only 8,000 miles on it my front breaks are gone! They quoted me over 900 to fix it and obviously sold me a damaged car. My mechanic was horrified they even wanted to charge me to fix it and he quoted me significantly less. They wouldn't even give me a loaner car! Lol. Awful place! I also regret listening to their sales pitch on paying for all these unnecessary extra's! I am wondering how much this car will cost me with actual miles on it!! I will never be going back! read more

I visited  Herb Chambers Audi of Burlington on 5 Dec 19 for a recall on my Q5 SUV.  The experience at the Service Dept is becoming A SERIES of poor service, a lack of internal processes (i.e., the left hand talking to the right hand) and just plain rudeness a this Herb Chambers location. 1.  I drop off my car and I received a loaner (very nice).  Upon my drive away from the dealership, I receive a text from the Dealership that tells me to add a the attached "contact information" to my phone--as an easy way to contact the Dealership.  That text was is a really smart thing....except that the number the Dealership sent me is a "Non-working" Number.  *So, I talk face-to-face with the service rep.  I not only tell him about this issue--I demonstrate it (I call the "Non-Working" number) so he can see and hear for himself the issue (i.e., I didn't make it up). I expected something like, "Sorry for the inconvenience, we'll get it fixed." Instead, his response was "You're the first one to complain about it...I guess I have to talk to IT."  His tone was horrible--like I did something wrong (I didn't). I'm guessing because I reported this error, I created additional work for this particular rep. No customer deserves that response or tone. I reported a problem and in doing so I became a problem..... 2. Another issue came up when calling the Dealership and asking if my car was ready for pickup. I called and was told they'd call me back as soon as the Service Dept had a chance. Some 20 minutes later--no response, so I called again. This time the phone rang over 20 times and no one answered. So I waited another hour, called and I was told that someone would call me back...and I said there's a problem--I was told that same answer an hour ago. Another hour goes by and I finally get a text that says the car is ready for pickup. Two hours of waiting for a simple yes (is the car ready) or no. Why? 3. I apparently had a slow leak in one of my tires. I was charged $39.99 to plug a slow leak on a tire with less than 15.000 miles--Ridiculous. read more

If you love your car I would recommend not to visit Audi Burlington. We went there for a scheduled maintenance and received vehicle back with a big dent. The service manager simply refused and gave baseless explanations. They even mentioned vehicle damage free and didn't report anything in the pre-service inspection. When asked about the same, they mentioned not handling cosmetic checks during vehicle inspection. This is totally unacceptable. We bought our car from this dealership only and had a good experience but would never recommend to anyone in future read more

Always get great service here. Brought my car in for 80k standard service plus an interior detailing. These would normally take a full day with pickup the following morning so they gave me the free loaner car. But we had a snow storm forecast for the next day so they made a point to expedite and I got my car back by 5pm the same day!! That's going above and beyond. read more

Our son brought his car into the service department to have a recall update and an oil change. When he got home there was a big dent in the back near the license plate. He immediately called and my son decided it would be best to go right back to the service dept. to show them the dent. They agreed that the dent was not marked down on the paper before service had begun and would have a Manager get back to us after viewing the video of the service dept. They later called and said they did not see anything on the video. We asked to see the video and to get a copy of the paper that had any marks or dings on the car before service began and we just got the run around and phone calls never returned. We will not be going back to this location EVER! read more

Audi Burlington - Damage to rear of car during service. - Car Dealers Near Me - Burlington, Massachusetts

I had prepaid for 4 years of service, but because of the pandemic I did not drive for a year, and I brought my car in for its service shortly after the expiration of the contract, and they would make no exceptions for the pandemic and said that my contract had expired. So they got 1 free year of premiums from me and probably many other people. This is how much respect they have for their customers. read more

I came in for my appointment at 1 PM to test drive a used Acura TLX, I got there about 10 min early and I was told it would take about 10-15 min to bring out the car which wasn't a problem. I ended up waiting about about 30 minutes for them just to bring out the car. Thanh was the person helping me. When asked what monthly payment I would like I said about $250 because I would be putting down half of the car (which he did not know) and he proceeds to say "you're looking at the wrong car then", which I found to be unnecessarily rude. I didn't even end up test driving the car because their policy only allows people 21 and up to test drive cars. It was a big waste of time and I would not recommend purchasing or test driving a car here. read more

Just another 1-star review for this crap hole. This is my third bad experience with an Herb Chambers dealership and I would certainly avoid ANY dealership affiliated with him. [Also have experience with Herb Mini, Herb BMW Boston, and Herb BMW West] As for Herb Audi Burlington -- Slow service, contradicting messages regarding what's covered by warranty... The list goes on. If I was Audi I would take a close look at this dealership. Herb Chambers is making me strongly reconsider the Audi brand. [Compounded by a terrific experience I had with another manufacturer] Update #2 (10/2011) - 3rd bad experience. We had a scheduled appointment to drop our car off for warranty work. They didn't have power due to a storm, understandable, but the way they handled the problem was terrible. They told my wife when she arrived that they called her (they hadn't), that they dialed a 978 number (they hadn't) and that they would call when something was available in the upcoming week(s). What they DID do was call my number *AFTER* my 9.5 month pregnant wife had showed up. Update #3 (in response to #2) - they saw my response on Yelp and reached out to my wife and offered to pick up the car at our house and take care of everything else. +1 for Yelp, bonus points for Herb are pending. General note, I don't like complaining online to get the attention but it seems necessary. One of my best friends works for a dealership that was purchased by Herb and I've witnessed the impact Herb has on the priorities of the business. Generally a good group of employees that have their hands tied. Update #4 (4/19/12) - This morning we received a sales call trying to sell us a new car. The pitch was masked behind a lie - Herb claimed they were following up on an email we sent them requesting a new car. We never emailed them and if they had any communication between their departments they'd see my prior Yelp responses and know better than to contact me with such bull. I can't think of anything Herb Chambers can do to salvage the relationship with Audi Burlington or any Herb-affiliated brand. Herb himself, flaunting his $1.2MM+ McLaren F1 and visiting dealerships via helicopter, isn't doing the brand any favors with me either. Short of Comcast, I can't think of any other consumer brand with whom I've experienced WORSE customer service. BONUS: Want some more evidence of how many people have been burned by Herb? Scroll to the bottom of this page and click on, "101 other reviews that are not currently recommended" (the number might change). You can read/watch the Yelp video of why they're flagged as "not helpful" but they're basically users who signed up for Yelp just to voice their opinion of this dealer. 19 of the first 20 I read were 1-star reviews. Go Herb. read more

I am 27 and have owned 3 Audi's so far. Every single experience I have had at Audi Burlington has been negative in some way, aside from a standard oil change, which was probably only 1 visit. I live less than 5 minutes from this dealership, but have chosen to drive to Ira Audi in Peabody on many occasions and will continue to do so from now on. Ira's rates are also a little bit cheaper. Every time that I have brought a vehicle in for standard service I have left with a new problem. My favorite experience is when I brought my TT in for the 75,000 mile service. I spent over $2,000 including the replacement of all 4 tires. After driving the car for a day I realized that there was now a computer error on my dash screen that was not there before I brought it in. Bring the car back... The day I was to pick up my vehicle again, I was told it would be a couple more days because they had hit my rear bumper and scraped off the paint. OK, not a big deal since they were going to take care of the issue at their cost. A few days later when I went to pick up my vehicle I drove out of the dealership and the dash screen was still in error. I pulled right back in. How they could return the car to me twice with this issue is beyond me. Despite all of the service issues I have had I reluctantly purchased a CPO A4 there this summer. The sales manager and sales associate promised that this would be a better experience and that the service department had been overhauled since my previous issues. Well, they sold me a car that they did not have the title to. From the date of the actual purchase to the date that I received the car was weeks. With multiple visits and phone calls to the dealership. The only saving grace is that I was provided with a loaner car during this time. Within a month of driving the car it has begun vibrating severely on the highway. I brought the car into the service department at Burlington, only because I so recently purchased the car here and the Sales Manager assured me that it would be a pleasant experience. While there the service technicians found 3 other under warranty issues to fix. How could a car that was so recently checked by a 300 point certification process need work? When I picked up my car the invoice stated that 1 of the tires would need to be replaced to fully fix my vibration issue. Not once was I made aware of this over the phone. The service department was closed when I arrived, otherwise I would have left my car. The issue is very much still there. I e-mailed the Sales Manager and did not receive a response. I have deterred at least 5 friends from checking out Audi Burlington. They do not deserve any business or service. I will never take my vehicle here again. They give Audi a bad name. I highly recommend Ira Audi as I have had nothing but pleasant experiences there. read more

DO NOT go here if you're just browsing. I test drove an 2010 A4 and little did i know they would be calling (everyday), emailing (everyday few days) and sending mail (occaisionally). I was hoping they would get the hint. I am more than happy to fill out a survey, but I didnt appreciate the constant interruptions with calls and emails. I finally got an angry e-mail from the salesman: Good Evening, I've tried to reach you several times by phone and email, but you never get back to me. I gave you an hour of my time on a busy Saturday, and the least you can do is to tell me you like a different car better, or you are not buying afterall, or you bought an A4 somewhere else, or something. Please let me know what you decided to do. Believe me, I don't sell a car to everyone that comes in, but most people appreciate my professionalism enough to return my attempts to reach them. Regards, Lou Angelli Audi of Burlington. Please note it was 10AM on a saturday and the place was DEAD. I didnt appreciate his tone but i did, finally respond and say i was no longer interested (especially after THAT email). So I've washed my hands clean of the place. If you're definitely looking to buy, i did have a good test- drive experience. Just didnt appreciate the constant harrassment that followed. read more

Seriously, I didn't think this place could be any worse than other car dealerships, and maybe it isn't but holy crap is it miserable at everything. It started off with little things, Such as them telling me they didn't know when my car would come in, after telling me it was going to come in a week before that, but I can have a different one they have on the lot in a horrible color for only a little more. And them arguing with me that they knew better than the employees at my bank about what the largest charge which could be authorized from my account was, the bank did not yield, the Herb Chambers people were wrong. They told me I needed to bring my Tax Return, but what they apparently meant was my W2. Then after getting a shtick from the salesman about how 'he got into selling cars because when he bought one they tried to give it to him with 1/4 tank of non-premium fuel, and that was horrible' I discovered the first time I needed to use my wiper fluid that they sold me a car with no wiper fluid. Lovely I now have a salt crusted windshield in winter with no wiper fluid. Thanks Herb Chambers! And it just keeps going, I called to get a puncture on my tire fixed and they immediately transferred me to Parts to sell me new tires when I called service. When they eventually did plug the hole they only inflated my tires to 39.5 PSI, at the time I figured 'oh 40 must be the optimal PSI for these tires' I find out yesterday after getting my 2nd flat in under 8 months that no the number on the tire 55 lbs per square inch is the ideal PSI. Well maybe the tires are crap, maybe I just have bad luck, but does anyone think maybe them under-inflating my tires when they have it could contribute to 2 flats with under 6000 miles on the tires? Then there is their website for scheduling maintenance won't even let me sign up because it makes you choose your car model, and they don't list my car model as existing. I have a 2015 A3. They only allow you to choose up to 2012 if you choose A3. Their phone system is more or less just as broken, sometimes get connected to Porche, sometimes just the wrong department at Audi what button I push doesn't seem to matter so long as I don't choose operator. The operator robot just repeats that it can't understand your selection on repeat. I don't think I have ever called and been transferred less than three times, sometimes ending up back at a person I was at previously. And each transfer I have to re-explain the purpose of my call. I just spent about 15 minutes calling to make this complaint to them in person, because I felt as a business I was dealing with they deserved to be told in person rather than have it as a faceless review on the internet. Eventually I was told that all the managers were busy with customers, and they would take down my information and give it to them. To their credit at least they didn't lie to me and say a manager would call me, they just took my name and phone number and said they would pass it on. I expressed to them that they were likely to lose me as a customer, they did not seem too concerned. I assume the managers were busy with new customers, because they certainly don't seem to care at all about retaining people who have already purchased a car from them as a customer. If this sounds like the type of crap you in general expect from a car dealership, then by all means go here. This being my first new car, so the first time I have dealt with a dealership at more than purchase time, I will be trying another Audi dealership for the remainder of my service, because this place is simply adequate to me. read more

Hey, just share my experience on this great 2016 Memorial Weekend, on Friday, I took my family to visit the dealer, sale person, Peter and we did test drive the car I want, the 2016 A8L, I do not have any idea because of my low end clothe or whatever, on the test drive, he NEVER talked with me about any A8 feature, it's fine, I know I look cheap...After the drive, he told me to bring my wife's Lexus back on Monday and let's do the business. Therefore, I canceled all my other dealer invites, in other words, I gave up all other DEAL and came back to dealership, after a while wait, he told me the deal was only valid on the end of April, correct me if I am wrong, on Friday, 5/27/2016, apparently, it already pass "the end of April" term he said, so why waste my two visit and then forgo all other deals...are you guys just try to joking me around? Just share this GREAT experience and I'd pretty sure I'd NEVER come back again. Thanks. read more

I had a terrible experience at Herb Chambers Audi in Burlington, MA. I ordered a front plastic adapter to add a license plate to the front of the car. I was told they would add it on for me at no charge if I purchased it. When I got there to pick up the part the "service consultant" didn't believe me and told me it was going to be $100.00 to add it onto my car. I ended up mad and added it on myself, it was actually took me 10 minutes. The parts guy walked outside and showed me. However, I felt like the "service consultant" was just out to scrape every penny out of me he could. Maybe he was having a slow month or something Conversely, I went to Audi of Brookline cause my oil light was on. The "service consultant' there actually walked out and added the oil for me to the car. It was a completely night and day experience. I will definately take my care to Audi of Brookline from now on and probably buy cars from there as well, since I mostly by Audi. read more

I had an appointment to get my recall fixed at the service department. My car was completed in the time that I was quoted. I was also pleasantly surprised that the car was vacuumed and washed. I would highly recommend Burlington Audi and Mr. Mike Gilgun. read more

When they don't want to make a deal, expect a very unpleasant experience. Don't try to trade a car here. Honestly felt like I was run out of the place for having the audacity to expect close to KBB trade value on a trade - evidently not something practiced at this dealership. After literally driving 2 hours, getting calls from the dealership harassing me to make sure I was coming soon, and tons of email. You'd think with all that pressure they'd be willing to negotiate? Nope. Mikhail and Juan, don't talk down to your customers, maybe you'll make a few more sales. read more

Very disappointing. I went to buy a used 2010 Honda Civic (a trade in they received). The sales rep (Rick) seemed nice enough and after a test-drive, I decided to purchase the car. I purchased the car on a Saturday and was told it would be ready for pick up on Thursday. I arranged for a ride and called to confirm Thursday AM that it was ready. Rick told me it's 100% and good to go. Unfortunately, it was not. I waited another 45 minutes because they had to finish the detailing and get an inspection sticker. No biggie until I get in to the car and as I was about to drive it off the lot, I saw that there was a rejected inspection sticker. Rejected- a 1 year old car with 17,000 miles on it. I went back inside the dealership and asked the sales rep what happened. Rick said that the check engine light came on and repair was done on the car which was covered under warranty. As the tech reset the check engine light, it clears the memory on the car (huh?) and now needs to be driven 50 miles before it can be re-inspected. He said I should take the car, drive it, and bring it back. I refused to drive it off the lot without passed inspection. I told him that the dealership needs to deal with this issue and that I have waited 5 days to pick up the car which should have been a sufficient amount of time to repair and obtain an inspection sticker. Rick promised me the car the next day. I call the next morning and it's not ready. Rick said he had a tech drive it the evening before but couldn't drive the full 50 miles but should have it ready by the afternoon. I call again that afternoon and was connected to a service tech who told me that the car needed to not be driven 50 miles, but 100 miles in order for it to be inspected. I was connected back to the sales rep and told him to take care of it asap. He again promised me the car with a passed inspection sticker the next day. On the next Saturday, a full week after I purchased the car and 2 days passed the promised day of pick up, I finally drove my car off the lot. Had the sales rep started preparing my car for pick up sooner (not the day of), he would have noted the issue with the sticker and could have had this resolved much faster. Or he could have at least called and be honest with the issues which would have changed my expectation for pick up. I had to find the rejection sticker before even being told of any issue. So it's 3 weeks later, my car's maintenance light comes on as I am due for an oil change. Wtf? Why didn't the dealer do this before I bought the car? Okay, perhaps I should have checked before driving it off the lot given the issues before. Whatever. I take it to a more local Honda dealership for service. Turns out my tires are completely bald and my breaks need to be replaced. What?!?! The service rep tells me that he has no idea how my tires and breaks are in such bad shape and that given the condition, my car would not pass an inspection. He mentions that the dealership I bought this from could have easily seen just how poor the tires were. Now I am thinking that Herb Chambers swapped the tires on me prior to me picking up the car! Everything is now 100% repaired no thanks to this Herb Chambers dealership. BUYER BEWARE! These people are not honest nor are they diligent. I will NEVER buy from them again and hope that everyone thinks twice before purchasing any new/used vehicle. read more

Consistently poor service form this Audi dealer over the past three years. Every interaction is cosistently lacking in customer service, professionalism, and efficiency. Last time I had my car there it was dented by the service department in several locations. They fixed it but were not accomodating about dropping off and picking up the car after this happened. Called today for a service question/appointment and was disconnected three separate times...Called back the fourth time and sent to someone's voicemail after I was told a representative would be on the phone shortly. This place really needs to get its act together, especially considering it is a luxury car dealership. read more

I love driving my A4, but I will never let Burlington Audi service it again. The 20k service, which consists of an oil change, a cabin pollen filter change, minor lubrication of door hinges, and vehicle inspection cost me $400. I asked that they verify that the sunroof drains were clear, too, and that cost me $170. so the hell with Audi service. I'll take my car to independent mechanics from now on. read more

I've only used this location for service, not sales. They are always very upfront about the timing needed for service, and I love the texting option for updates. Very kind staff from the operator all the way to the service advisors. I highly recommend working with Jim P there. This is a service department that actually wants to provide both customer service, and mechanic service. read more

I'm giving them 2 stars because while the most recent service experience I had with them was terrible, I'll give them credit for actually being quite good with me on earlier appointments. From the beginning, it just seemed like nothing was going to go correctly... The loaner car that I got had a huuuuge crack in the windshield (more than 2 ft long). I didn't notice it at first because I assumed that it was just a drip of water. By the time I realized that there was a gigantic crack on the windshield, it was too late for me to turn around. Next, the team couldn't find the parasitic leak I originally brought the car in for, but they did notice the long crank symptom. They recommended a decarb and a thermostat replacement, but it was an expensive 4 hour job. The one bright spot of this experience was Jeff being able to give me a great discount on the cost of the work, helping to reign the cost in to under $1k. When I returned to pick up my car, I wasn't greeted by anybody, and the guy manning the service desk was busy helping somebody else so I just stood around waiting. It took one of the valets to point me to another counter to get help. I waited for quite a while for my car to get pulled around. There was never any announcement for me and I just happened to look outside and saw my car sitting there waiting for me for who knows how long. When I got in my car, I noticed that my little coin compartment near the dash was open, and roughly $2 in quarters that I use for parking meters had been stolen out of it. Although I could have gone back in to complain, I didn't feel it was worth my time because I was already tired of waiting, and I didn't feel like anybody there would have cared anyway. I didn't really care about the amount that was missing, I cared more about the time wasted and the huge nuisance for me to go and get more quarters. The next day, I got a call from Jeff asking me if I had seen a piece of equipment left in my car and asking if I could bring it back to the dealership. Now, I live in Brighton, so Burlington is quite a trek for me. Regardless, I hadn't noticed it, so I had to go outside to look. It turns out that it was on the floor of my passenger seat. I also let Jeff know that the $900 job I paid for didn't even work--the long crank symptom I had was still there, and was possibly made even worse. When the guy came to pick up the tool a few days later, he said he was right outside of my place, so I went and stood there waiting in the cold. It turns out he was given the wrong address. Sorry if this was a bit of a rant, but this service was just a huge hassle from beginning to end (and even afterward). I didn't really feel like a valued customer at all throughout the process. read more

They have the worst car salesman ever, esp SCOTT. He told me that if i needed any help or question i can shoot him a text, but as i took my car out of the lot, he totally ignored me with every question i have. Other than me having a nice car, Scott still sucks at his job. read more

I bought my car from them, and had an OK experience.I bought AudiCare, and have had reasonable experiences. Until now. I had a coupon for a $149 detailing special, so I had that done when I left my car for the 35k mile service. I picked my car up, and the inside was still filthy - I could have gotten it cleaner by paying $1.25 for the vacuum at the car wash. They didn't even take the mats out. I called, and mysteriously my service advisor was with a customer (never mind that the place was EMPTY when I left) and I haven't gotten a call back The only reason I didn't go back in is because I had to be back at work. I will amend my review if they resolve the situation to my satisfaction, but right now, I am beyond disappointed and am about to call my credit card and dispute the transaction. UPDATE: apparently the technicians messed up and put my car keys in the 'finished' box erroneously. The service advisor was incredibly apologetic, and attempted to make up for the inconvenience. I docked a star for the error happening in the first place. read more

The WORST dealer experience I've ever had in my life! I have purchased 30-40 cars with my family and friends in the past 10 years but have never had an experience quite like this one. My brother came into town from Pittsburgh, he's a Cardiologist, salary is about $500k. We decided to stop by Audi because my brother's Infiniti G35 is getting old and he really wants to get an S5. The point of his salary is that he will be paying cash for this car, he can afford it. We walk in, wearing jeans and t-shirts, for the first 10 minutes everyone ignores us. I was okay with this because we were admiring the cars. Then a woman came over to help and we said we want to test drive the S5. She sits us down, talks a little bit and says are you going to buy it today? We said yes, if the deal is right but my brother is from Pittsburgh, we'll most likely compare prices and buy the best deal. She disappears and comes back and says well the S5 is a high end model so I can only let you drive it if you plan on buying it. We said okay, if the deal is right fine. Can we just drive the car? She goes away again, then her manager comes over and says, "sir if you are going to buy the car we can let you drive it. You understand this is a high-end vehicle, we can't let anyone put miles on it." This was the first time I've ever been discouraged to test drive a car. My brother got upset because he saw that they were treating us poorly because of the way we dressed. We said nothing, just walked out. What a bad dealership, my brother makes more money than all those salesmen combined, never going back here again. read more

It's horrible experience, the sales manager told me last week for Audi A6 27999 the one I loooking for I saw in the sticker and when I go in they push up for 30000 the price go up 2 thousand for same preown car read more

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