I went to the temporary site in Danvers while their new facility is being built. I walked in and there were 6 employees standing around. it is just a large room with spread out without any signage on where to go. Not one person asked if they could help me. I finally went to a gentleman on his computer and he never looked up to help me. I told him I needed an appointment for an ECM software update. He was so clueless that finally after me raising my voice a woman came to help me (Letizia Talluto). She took me to her computer and got me an appointment. The other 6 men were still standing around laughing and not paying any attention to customers coming into the facility. I was so appalled at the lack of customer service I will never support the new facility. I returned the next day for my appointment and was again met with the same scenario. Several men standing around cracking jokes and so unprofessional it was shocking. It's a shame this woman doesn't go elsewhere to a more professional climate to work in. Stay away from this unprofessional, childish dealership read more

Mario was very kind, but everything else about this experience was super disorganized. Between the confusing construction, driving between multiple lots, repeatedly having the wrong keys, and going on a wild goose chase for a car that wasn't even the exact one I came to see, the whole process took over 2.5 hours. On top of that, they kept asking us the same questions over and over instead of just giving us a number so we could leave. We ended up walking out without seeing the actual car we wanted and without getting pricing. Wouldn't recommend. read more

I had a wonderful experience when purchasing my Kona from McGovern Hyundai. Scott Lassiter was my sales associate and worked with me diligently to get the deal I wanted. Everyone at this dealership was super nice. I highly recommended purchasing your car here. read more

These people dont know which way is up. I cant get answers to a basic question from 4 different people. None of them know who has spoken to me and none provide any info. Go elsewhere with your business. I am. read more

My girlfriend and I purchased a used Subaru Impreza from here a couple of weeks ago, and initially, we left a positive review. However, after recent events, we feel compelled to change it to a negative one. When we purchased the vehicle, we were excited to see that it came with all-weather mats in the trunk. This was a great added bonus, and we even discussed it with our salesman, Ron, during the point of sale. A week later, when we came to pick up the car, we noticed that the mats were missing. We immediately brought this to the attention of the salesman, who assured us that it was simply an oversight during the detailing process and they forgot to put them back after they were done, and that we could pick them up in a few days. However, when we followed up the next week, we were told the dealership could not locate the mats and offered us a set of Toyota Corolla mats instead. They weren't sure if they'd fit, but wanted us to drive an hour just to check, and said if they did not fit they just had no other solution. When we questioned this solution, we were told there was no other option, and that management could not help further. The salesman insisted that since we didn't have a photo of the mats, we couldn't prove they were the correct ones for the vehicle. Despite the fact that the salesman had acknowledged the mistake and assured us they'd make it right, we were left with no resolution. It's incredibly frustrating that we purchased a car and something was missing that we had already paid for and discussed at length. The dealership's response to this issue was unacceptably low-effort, and their lack of willingness to make it right is disappointing. We are unhappy customers, and unfortunately, we cannot recommend this dealership. If they're unwilling to resolve a relatively small issue like $100 all-weather mats, we worry about how they handle larger customer concerns. read more

I scheduled an appointment for my Santa Fe to fix the temperature sensor and a USB charging port. My appointment was for a Tuesday at 8:15AM. After repeated calls, they did not diagnose my vehicle until the following day. My vehicle was sitting there for a full day and a half without any service after I had made an appointment. Once the diagnoses was made, I was told the parts would be overnighted and my vehicle would be ready the next day. The parts were delayed and now my vehicle will not be ready until Friday afternoon. In total, I will be without a car for FOUR days for a job that will take less than a day to complete. I understand that the parts being delayed are not the dealership's fault, but the communication is terrible. I was first told that if parts had to be ordered, I could pick up my car and drop it off again when the parts came in. I was also repeatedly told that I would receive updates on my vehicle, and those calls never came. I continuously had to call to get updates and when I had to leave a message, I would never get a call back. It is a major inconvenience to be without a vehicle for an extended time. This service center clearly did not honor my appointment, and has done a terrible job communicating throughout the process. I will never be coming here to service my vehicle again. read more

Everything went smoothly until the moment I signed the payment contract. There were delays to paperwork (they blamed me for not handing over information they hadn't asked for??); inspection was not completed (and they, again, blamed me for their delays); paperwork and guarantees were not clearly explained; and the tire lock was not given to me. 3 stars because despite some failures and how some subsequently adopted very defensive postures, other staff were extremely helpful to address the problems and concerns. Would've been 5 stars if I didn't have to deal with the weird gaslighting. read more

Stay far far away! there is a reason there are so many 1 star reviews. They sold my daughter a car and the extended warranty and they won't cover any of the work that appears to have been in the harness long before they sold it to her. I'm not sure how she received a sticker from them ( it appears they found a way around a legal sticker. when we brought it to get a sticker the machine couldn't "read" the car there was so much damage they now want her to pay over $12,000 to fix it and they said the warranty won't be honored. Mc Govern's suggestion is to go through insurance, we will not be doing that, and I don't believe insurance is going to cover their shady sale. we will be pursuing several avenues to get a fair solution. read more

A bizarre experience. A hapless salesperson and management with nonstop misinformation and hours of my time. I called ahead with the used car type I was looking for. Then onsite they couldn't find the car. They're building a new building, so most cars are in offsite lots miles away from dealership. Understandable, but why not tell me what's going on? We finally get to the car and it was locked in with other cars so no test drive. I got in and cigarette stench from last owner was so bad I immediately got back out. A similar car was next to it but salesperson couldn't tell me the price because they didn't have their computer with them (you had two hours to gather this information!). I couldn't get away fast enough. There are many other Hyundai dealerships in Boston folks, please go somewhere else. read more

First, they couldn't do the checks for the state sticker so I had to get that done at a non-Hyundai dealer. Then yesterday, I had a scheduled appointment for my annual EV checkup. I spent 2 hours in the waiting area, when they sent me a text message about what service needed be done. When I talked to rep, they convinced me to buy a new cabin air filter ($$$), but didn't mention that I could do a tire rotation (which was buried in another location in the web notification). Worst part, they didn't reset the system so everything still shows the car needs servicing. read more

if I could give 0 stars I would. snake like sales tactics and would not honor dealer warranty for engine issues, dead bugs on rear platform upon delivery and one of my light modules was full of water when I went to replace the bulb that was also faulty upon delivery If you want old school car dealer pressure and false promises then this is your place read more

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Terrible buying experience especially after the paperwork was signed. The sales rep I had was very incompetent.

If I could give them zero stars, I would. What happened TODAY with this dealership is absolutely unacceptable. I went to McGovern Hyundai RT 93 because I had always trusted the McGovern Group. I had never had a problem with them before. I simply wanted to buy a vehicle as a gift for my daughter, fully confident that they would be responsible and professional. In fact, this same week I purchased a 2025 Toyota Tundra from McGovern Ford, and the very next day they completed the full delivery with no issues at all. That's why I returned to McGovern: because I trusted them. But what happened TODAY at this RT 93 location was the complete opposite. I bought the Chevy Trax on November 3, 2025, and since that date I received nothing but excuses every time I asked when they would deliver the car. I visited the dealership several times, wasted my time, and every week they gave me a different excuse -- to the point that I started thinking the vehicle had mechanical problems, especially because it was supposed to be a car for my daughter. Today I went in person and clearly told them that I NO longer wanted the vehicle, and that I only wanted my money back. I said this directly to Richard Belino (General Manager). Everyone in that dealership fully knew that I no longer wanted the car. While I was waiting for an answer TODAY, Paul Panzini (Sales Manager) came up to me and said: "Congratulations on your car." I replied: "I don't want this car." And he answered: "I don't care." That level of disrespect toward a customer is unacceptable. Despite me stating clearly that I did NOT want the vehicle, TODAY they registered the car in my name against my will, trying to force me into accepting something I rejected. The salesperson MD Sultan Sifat called me TODAY, and once again I told him I did NOT want the car. After calling me, he then called my daughter, telling her he was "on the way to my house to drop off the car." Involving my daughter in this situation is completely inappropriate. Later, between 5 and 6 p.m., the same salesperson, MD Sultan Sifat, left the vehicle without authorization on my property. My neighbor witnessed the moment, and I have Ring camera video clearly showing the salesperson dropping the keys in my mailbox and abandoning the car. On top of that, the vehicle is blocking my parking space, and I have nowhere to park my cars because of this irresponsible and illegal action. I did not sign anything. I did not authorize anything. I did not accept anything. And yet TODAY they decided to abandon a vehicle at my home without permission, trying to force me to accept it. I also sent multiple emails TODAY to the Manager, and no one responded. I have purchased four vehicles from the McGovern Group -- a Ford Explorer, two Transit 250 vans, and a Toyota Tundra -- and I have NEVER experienced anything like this. This dealership tried to force me to accept a car I rejected, involved my daughter, ignored my emails, avoided my questions for days, left a car on my property without authorization, wasted my time, and demonstrated a level of professional and human disrespect that I have never experienced before. I do NOT recommend this dealership under any circumstances. Be extremely careful. read more

Our car had a tire imbalance. We paid $100 to get all wheels rebalanced. The car still had a balance issue. When we called them, they said the acoustic foam in a tire may have detached. The car is 3 years old, but the a manufacturing defect in a tire isn't covered by the Hyundai warranty: we'd need to request a pro-rated refund from Michelin if we bought new tires. We didn't want to pay another $200 for more diagnostics, so we went to my local mechanic. They took all four tires off their rims. For one tire, the foam had completely detached. The foam in the other tires was still securely attached. However, my local mechanic went on to say that two tires with secure foam were still out of balance, so McGovern pretty much wasted the $100 I spent for rebalancing all four tires. read more

This place is absolutely pathetic for a variety of reasons. Service department is a joke, wanted to charge $330 dollars for a new battery. Furthermore, upon popping the hood the tech never put the plastic coverings back that cover the battery connections so they were just flying around in the engine bay until I got home. I just don't understand why there is such a lack of effort and attention to detail. It's almost like they expect the person to be clueless and never open their hood of their car to peek at. Only reason I went here was due to having free oil changes for the car I purchased. One other note, the temporary shop they are using due to their main site being under construction cannot provide any inspection stickers. Absolute rookie hour. read more

We purchased a car there they've been doing a lot of construction the car was damaged so before we sign papers, we asked for the damage to be fixed. They try to pass it off as fixed and it wasn't. We had to fight to get it fixed not a good Should not have to fight the management never returned to any of our messages. I'm sure you could find a dealer willing to work with you. I was afraid that we wouldn't get the help we need when it needs repair so I let it go however it's very unfair when you don't have people working with you. read more

If I could give them negative stars, I would! I've had issue after issue with my car since purchasing it from them. They claimed they were willing to take the car back and ran my credit a second time--only to give me the runaround. I had to bring the car back multiple times before they finally acknowledged the issue I was pointing out was real. The service team was absolutely horrible--just telling me whatever sounded good, even if it made no sense. This is by far the worst place ever! I truly regret wasting my time and money buying a car from these scammers. read more

I was told by the sales person, Steve, that the Ioniqu 5 came with two adapters. The car only had one. I was told that the second one would be ordered. When I didn't receive it, I spoke with the manager who said he would take care of it. He never got back to me. When I called back for an update, I was told that he had been replaced. His replacement said he would take care to it. That was a month ago. I have been going around in circles since the end of last September. read more

Imagine my surprise when paying $20k for a mini van from here only for the doors on the van to stop working (will not shut without MULTIPLE ATTEMPTS) before we even hit the 90 day mark. Mind you, this car was not driven for 3 weeks of the 90 days, as we were out of the country on vacation. Called last week and spoke to a tech who was sending me back to their rep and manager after telling me "sorry no warranty" - then no call back. Called back again and left a message. Waiting to hear back. read more

This review is for the Service Dept. A woman named Sarah checked me in for an oil & filter change and tire rotation. After Service did that, they did a thorough check of my SUV. I had noticed my tires were showing a lot of wear, so I expected I would need to replace them down the road, but when Sarah showed me a photo of the tires, I realized they were needing replacement now. I was also told I needed a drive belt and rear brakes. My SUV has about 50,000 miles on it, so it's due for these repairs. Between Sarah and the crew who worked on my SUV, I am very pleased. My SUV drives quieter and at a better RPM now. Before repairs, it was inching up past 2,000 RPM. Now, it's between 1,200 and 1,500 RPM. I have never had a problem with the Service Department and will continue to go there (from Ipswich!). read more

They seemed very nice as I was looking at a car. I put a deposit on it to hold the vehicle for a day or two while lined up financing. I contacted them and said I was ready to buy, but the sales person wasn't available - said he would call back. Then they sold the car to someone else. Really dishonorable. read more

Not really a review but I'm planning on purchasing a hyundai Palisade and looking at dealers near me found these reviews. I'd have to be nuts to take a chance with mcgovern. read more

I've never had a worse experience at a dealership. I found a used car we really liked, did all of the paperwork over the Internet, set up financing, insurance, the trade in. Made an appointment with them last night, to come in this morning to sign the paperwork and pick it up. We arrived to discover that it had been sold, just minutes after speaking with them last night. They could have called or emailed, saved us a long trip. They could have offered a sort of sincere sounding apology for any confusion. Find another dealership! read more

I don't write many reviews, so when I do it's a sign the service is extremely poor. Do not shop for a car here as they will try to rip you off. This places uses dirty sales tactics and will try to take advantage of you. I highly recommend against buying a car from this place. STAY AWAY! read more

print dealing with my. However, tried to upsell me $450worth of service, for which I took my car to my mechanic who said none of it was necessary. I had other things to do this morning besides take my car to the mechanic and I really don't want this extra chore whenever Hyundai has a recall on my car. Plus, unlike last year the bathroom floor was filthy. Toilet seat was broken and coffee machine almost empty. So not a nice place to wait. read more

We have never had such a pleasant (yes, pleasant) car buying experience. Xavier was not only informative, but the nicest salesperson. We went for an extensive test drive, negiotated the price, and signed all the paperwork within 2 hours and 15 minutes. I've spent longer than that in car dealership and never closed the deal. read more

Finally a good experience purchasing a car at a dealership. My daughters's car had recently died and she was in need of something affordable and dependable. We originally went to McGovern to see about a used Toyota we had seen online unfortunately that had been sold earlier that day. The salesmen Jakob and Alex were extremely helpful and found a used 2014 Honda Accord, a little more expensive than we were looking to spend but a very nice car. After taking a test drive they worked with us to find a price and terms that were quite reasonable, without the high pressure ,fine print and deceptive practices other dealerships typically use. They also gave us a generous price for her old car as a trade in to help reduce the overall price. We actually were very surprised how well it went purchasing at McGovern so much so we will likely be going there again when it's time to replace vehicles we currently have. read more

Dishonest dealer who negotiates in bad faith. While their deception is likely not actionable, I deeply regret doing business with them and will never do so again. Making a few more dollars is clearly their only priority with no concern for customer satisfaction. read more

These guys are a bunch of clowns. We put a deposit on a car while waiting for the title to arrive. They sold the car out from under my elderly mother, I presume because they got a better deal. They made the salesman call and give the bad news while the managers are counting their cash. I will never go back to this place again and would advise all to do the same. They give the car business a bad name. I was in the business for 10 years and never saw anything like this. read more

Good service. Highly recommend Alexander. Would recommend to family and friends. They truly care about their customers.

Bought 2023 Santa Fe in Feb 23. Shortly thereafter I got a recall that my car had a serious fire risk and I needed to park my car outside until McGovern called with a fix. After not hearing from McGovern FOR OVER A YEAR I found out from another dealer that McGovern erroneously classified my recall as repaired. When I recently contacted McGovern about it the service manager would not talk to me. Finally I contacted Hyundai national customer service in California. They instructed McGovern to make the repair, this after almost two years of unnecessarily having to park my car outside away from my house. I will never do business with any McGovern dealership after this debacle. read more

Hyundai makes a good product but McGovern tactics leave a lot to be desired. Sold me a vehicle they said was a Demo, turns out it was a preowned so they refuse to honor the 3 year 36000 mile service promise. When I purchased the vehicle they snuck in a $3000 supplemental warranty that I didn't want then I had to jump through hoops to get it refunded and removed. When I asked for service records they refused to provide them. Would I buy another Hyuyndai? Yes!! Would I recommend McGovern? No!!!!!!! read more

Purchased a 2020 Tuscon Thursday 1/26. At time of purchase we were told it would be ready Tuesday 1/31. Check for full payment dropped off Friday morning. Car not ready on Tuesday. Car not ready Wednesday. Salesman giving excuses about the guy who had to fix tiny burn mark wasn't available. I can see on RMV that car wasn't registered yet. Email to upper management went unanswered as did phone calls. Thursday pm, no car. Salesman said it would be ready by 11 AM Friday. It was not ready. They gave me a loaner and agreed to deliver car to my house Tuesday. First thing they got right. Car shows up and is not detailed. I've bought cars at mom & pop lots that have been cleaner. The small burn mark on seat that was to be fixed looks like someone rubbed caulking in it. Received call from sales manager today after sending email about dissatisfaction and they maintain car was cleaned. They took no ownership. Pathetic excuse for a dealership. I'd avoid at all costs. read more

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McGovern is a stereotypical dealership. I called ahead to make sure they had the model I was interested in. The guy put me on faux hold to allegedly ask his manager if they had that model. He gets back on the phone within 1/2 a second and says they absolutely do. I drove over to test drive the car. After i arrive, the guy comes out to greet me. I'm talking to the guy face-to-face and he tells me again that they have the car and he's going to get it. Instead he brings out another salesperson. That guy tells me he's also going to get the car. After several minutes the guy comes back out and asks which model I'm interested in. hahaha. I guess that was warning sign #4. I should have left. Several more minutes go by and the guy comes back out and says they don't have any. i could totally understand if i had called about the car a week ago but i had called about it 1 hour prior to my arrival at McGovern's. They tried to convince me it was my fault for not getting there sooner. I recommend this place if you're into unprofessional behavior. read more

Just purchased a new Tuscon from McGovern. The car had to be ordered. Alexander was amazing, ordered the car and continued to keep us abreast of the delivery date. Alex was so easy to deal with. He worked with us for a good tradein value for our old car. If you are looking for a new or used car, we definitely recommend Alex. Very professional and put our needa first. He has even followed up,with us a few times to see if we had any questions on the new car! read more

Once again the used vehicle I bought here is having problems. I was told that the service manager won't deal with me. So the sales manager took over and shipped my vehicle to another McGovern dealership. They had it for a week and diagnosed a noise to a failed leaf spring but will only replace one. This was supposed to be a certified vehicle but was delivered to me in deplorable condition. I bought an extra warranty for this vehicle. Also the running boards have chunks of metal flaking off and is a safety hazard. I wish I never bought this vehicle from this dealership. . read more

Bought a brand new Tucson from them in June, has 600 miles on it and has sprung an Antifreeze leak, I called to get it serviced before the engine blows and they told me they can't get me in till the end of October, the cars is brand new and can't be driven and they are making me wait without a car. I asked to speak to a manager and they told me none were available. WILL NEVER RECOMMEND THEM OR EVER BUY FROM THE McGovern group again! read more

Alexander was a great representative of this dealership and was willing to go to bat for my family to get us a great car within our budget

called today because there is a recall on the engine in my car. they were NO hel. told us the earliest they could see us was a month out. didn't seem to care that were were driving around in a car that could possibly have mj engine issues. Not only will I never buy another car from them but I will never buy a Hyundai agai. read more

McGovern Hyundai can't get their financial adviser to endorse my loan check properly so my car is paid for. Threatening me that they will repossessed my car. Real professional! read more