We had been servicing our Mercedes at Mercedes-Benz of Burlington for several years without issue,…read morewhich makes this experience particularly disappointing. We brought our vehicle in for a routine scheduled service. Before the appointment, the trunk operated normally with no issues. When we picked the vehicle up and returned home, the trunk was nearly impossible to open and required significant force. We contacted the dealership immediately and were asked to bring the vehicle back for inspection. The dealership determined that a replacement part was needed. While they offered to cover the approximately $180 part, they stated that the labor would exceed $2,000 because the repair required work by a specialty center. They declined to cover those costs. Regardless of the cause, the trunk malfunction first appeared immediately following routine service, and we were left responsible for a repair costing more than $2,000. The handling of the situation left us without confidence in the dealership, and we will be taking our vehicle elsewhere for future service. For anyone bringing a vehicle in for service, I would recommend thoroughly documenting the condition and operation of key components before drop-off.

Sarah in Service is great. But God help you if you needs parts! I ordered sensors for the exterior…read more4 years ago and they're not in yet!! And now I need replacement trim for the front fender and after 3 months they're telling me another 6 weeks. Dont' buy Mercedes if you think you may need parts someday.

This is for the car sales part not their service department…read more We worked with John and he was great. This was by far the best car buying experience I have ever had. There was no pressure, no following you around, no let me check with my manager and going back and forth with prices. Hassle free, easy buying experience! We worked with someone online prior to going in and new the exact lowest price we could buy the car for and it made the experience so much easier and less stressful. John helped us decide the color and trim level that worked best for us and even delivered the car to me over an hour away from their dealership. I would highly recommend this dealership to anyone - go see John!

I'd like to share our experience with Herb Chambers Kia in Burlington, MA, in the hope that it…read morehelps other prospective buyers avoid the trouble which we experienced. In November 2023, we purchased a 2021 Kia Seltos Certified Pre-Owned for my daughter. Unfortunately, what should have been an exciting and satisfying experience turned into a frustrating one from the very beginning. We had to make **three separate attempts** to take delivery because the vehicle wasn't ready, despite the dealer's commitment to have it ready on a given date. Before the third pickup attempt, I sent the dealership a detailed email documenting the outstanding issues, including: * No inspection sticker, despite having already paid them for it. * Wheel locks that had been promised but were still sitting in the trunk instead of being installed on the car. * A vehicle detail/cleanup that fell well below what I would expect for a Certified Pre-Owned delivery. The car was dirty and soiled. * Significant hazing on the driver's-side headlight that had not been corrected. * Noticeable curb rash on one of the wheels. * Dings and scratches that had not been repaired. The used car sales manager acknowledged these issues and assured me they would be addressed before delivery, however it took my calling attention to the details to get them to deliver a minimally acceptable product. Incidentally, the sales rep went missing in action during this process and barely acknowledged our presence during delivery. The biggest disappointment, however, surfaced after we owned the vehicle. The air conditioning never worked properly from day 1. We initially assumed it was a minor issue, but after additional service visits and expenses, it became clear that the problem existed from the time we took delivery. A Certified Pre-Owned vehicle should not be delivered with a non-functioning air conditioning system. And the dealer should stand behind a Certified Pre Owned Vehicle, for which a significant premium was paid. But, instead, they seem eager to hit us with a bill greater than $3K instead of honoring the spirit of the CPO warranty and doing the right thing by the customer. What disappoints me most isn't that a used vehicle needed repairs, as used cars sometimes do. It's that we experienced multiple delivery delays, had to point out numerous quality issues before taking possession, and ultimately ended up with a vehicle that had a major mechanical problem from day one. And every time the car is brought to Herb Chambers/Asbury for service, the communication is nonexistent or elusive, requiring my daughter and me to make multiple phone calls over several hours to reach a human being. They never call us to tell us that the car is ready to pick up. And the Tekion multipoint inspections and associated paperwork provided by the company were not informative or accurate, adding to the frustration factor. I recognize that many people have had positive experiences with Herb Chambers dealerships (and our family has bought more than 9 cars from their Honda and Lexus dealerships), but this was our first experience with the Kia location. If you're considering purchasing a Certified Pre-Owned vehicle, I would encourage you to perform an exceptionally thorough inspection of every system, including the air conditioning, before accepting delivery. I hope sharing this experience helps someone else avoid the frustration we experienced. Again, think twice before purchasing a certified pre-owned vehicle from Herb Chambers Kia of Burlington, and if you do find the perfect vehicle there, have it inspected by an independent third party. And if you take delivery of the vehicle in the Winter, be sure to test the AC the moment you get a warm day. You might want to look elsewhere, as this dealership doesn't stand behind their vehicles and have a very unprofessional approach to their customer service.

Prompt efficient service. Knowledgeable personnel. Comfortable lounge and FREE coffeeread more

after being a loyal customer for 8 years I will never set foot here again…read more the staff are rude, uncaring, and unprofessional

Nice building with ample parking, it was raining but we got to check out all the cars in the…read moreshowroom for 10 minutes. After no acknowledgement from the 4+ staff alone on their computers we decided maybe our time and money was better spent elsewhere.

139 1-Star ratings, 98 5-Star ratings - wish I came here over 5 years ago when the issues with this…read moredealership started! All I can say is believe all the things the people who gave it one star said! Happy people have more time to write than those of us who have to navigate and spin our wheels from waiting on fully paid for purchases to be delivered to a service department that is all lip service, NOT customer service. Surely the 1-stars would be quadruple fold if we had more time to write than wrestle with this place. I'm shocked that Herb Chambers puts his name and voice to this disaster. Audis are NOT the problem. THIS place is!

This is a long overdue review of Scott. My wife and I have used Scott twice to replace her cars,…read moreand both times he delivered and surpassed our expectations. We were introduced to Scott by a colleague of mine who also used him and was happy with him. And we remain grateful for that introduction. Looking back, I can see that we continued using Scott for 4 primary reasons: 1- We trust him 2- We value his expertise 3- We enjoy working with him 4- We don't have time to handle getting new cars ourselves. We first used Scott in 2021. After reviewing what my wife wanted in her X5, he rightly advised that we go with a custom build. Scott handled everything from the negotiation of the deal to placing the order to finalizing the documents which we simply DocuSigned before the car was delivered to our home. Throughout the process, Scott tracked the progress of the car build and kept us updated, and my wife was extremely happy with the car she ended up with. Despite the car being a custom build, Scott was able to get it at 9K below MSRP at a time when car prices were already starting to get somewhat crazy. Scott's involvement didn't stop with the car delivery. The car had some tree sap on one of the mirrors, and he ensured the dealer took care of that as well. The second time we used Scott was toward the end of 2023. The last few months of 2023 were trying for us as a family with the loss of my father, then a close uncle, then our dog, and then my wife's stepfather. Those losses combined with our jobs made it difficult for us to work with Scott with much lead time. We ended up asking him to find my wife a 2024 X5 matching a specific build and he literally had days right before Christmas to do it. And he DID it. This time, the new car was again 8-9K below MSRP. And Scott again took care of handling everything from finding the car which he did in a weekend, to negotiating the deal, to finalizing the documents for us to DocuSign, and finally ensuring the car was delivered again to our home. With everything we had going on in our lives and our jobs, I can say without the shadow of a doubt that if it weren't for Scott, my wife would not have been able to get a new car by end of 2023. We highly recommend Scott, much like he was highly recommended to us. And we are grateful for his good nature and calm dealing with our constraints in 2023 because we know that couldn't have been easy for him. In a world where everything is inflated, Scott is one of the few exceptions where the value you receive far outweighs the fee you pay.

The car buying process was extremely stressful and overwhelming for me, so much so that at one…read morepoint I gave up entirely. I found myself googling "can you hire someone to buy a car for you?" And that's how I found Scott! He made the process positive, exciting, and absolutely stress free. I cannot imagine buying a car any other way. I was very overwhelmed by all of the car options and had no idea what I wanted. After a brief phone call, Scott was able to narrow down 2-3 cars that would be perfect for my needs. I literally did not have to leave my house one single time. As a nurse who works long hours, and primarily overnights, this was so helpful for me. Scott was very flexible with my schedule. The best part is that he is one of the nicest people, and you can immediately sense his passion for cars and for genuinely wanting to help people and make the car buying process as pleasant as possible. The price for Scott's services is extremely reasonable considering everything that he does for you. He will also make sure to get a very fair price for your car. I have told literally everybody I know about Scott's services, and will continue to recommend him for anybody buying a car. Thank you Scott!!!

everyone was nice and they did work on our car free and quickly. great interior. great in a pinch.read more

Bought a car from the dealership 4 years ago, we were happy with sales rep and services performed…read morehere. However, went there to buy a new vehicle. The staff seemed uninterested in helping us. We told the sales rep what we wanted. He sat us down at a table, didn't introduce himself to us. He disappeared and came back and said, "Sorry don't have any of them coming in, Good Luck!" and walked away. We were shocked! Went to the Lexington Toyota dealership - greeted by staff and bought a car. Called Wilmington Toyota and asked to speak to a manager (just to let them know how poorly we were treated). Left a message, no one returned our call. We are done with them!

I've had 2 of my personal cars along with my work van done by Corey and his team and they always do…read morea great job at a fair price

He is AMAZING. I had a flat tire in the middle of the winter while I was staying at a hotel on a…read moreChristmas Eve/Day. He came out to the hotel parking lot, and change out the tire for me and made my day so much easier!! Great communication and super friendly and helpful. I 100 percent recommend his service!!!

Mark made the buying process easy. The Town Car was as described and fairly priced. In addition, I…read morereceived a fair price for my trade in. The no pressure haggle free process made the transaction a pleasant experience. The cars on the lot were clean and fairly priced. If you are looking for a used vehicle Marshall's Auto Sales is the place to go. Mark is a pleasant fair minded person to deal with. Robert S

I have purchased a car from Marshall's, and also had body work done on my cars on two occasions…read more They are professional yet personal, and stay in contact with you every step of the way. My car went in for body work, and Marshall's dealt with the insurance company, saving me the hassle. The car was finished when promised, and was washed and vacuumed before I picked it up. I purchased a car for my daughter back in January, and I was impressed with the honesty of the salesperson Anthony when discussing the car. I had to change the name on the paperwork, but it was no problem and not a big deal. I plan to buy my other child a car here in the near future. If you want honesty, integrity, and a job well done, this is where you want to go.

Took my 24 eclipse cross in for a oil change. While it was on the lift they had me go out to the…read moregarage to see that brake pads need to be changed. They had the pads out of the calipers and caliper taken off. I told them that I would do my brakes myself and put it back together and just do the oil change . I did the brake job this weekend and I found that they massively over torqued the caliper slide pin bolts. One side was ok, on the driver side I need a 3ft cheater pipe to get the 14mm bolt off. Should never happen naturally with a car that's only 2 years old. Either negligence or spite are the reasons that this could happen. I would not trust bringing my cars there for service.

They worked with me through the whole process. Financing was easy. I test drove it today and took…read moreit home. Awsome dealer

Mario was very kind, but everything else about this experience was super disorganized. Between the…read moreconfusing construction, driving between multiple lots, repeatedly having the wrong keys, and going on a wild goose chase for a car that wasn't even the exact one I came to see, the whole process took over 2.5 hours. On top of that, they kept asking us the same questions over and over instead of just giving us a number so we could leave. We ended up walking out without seeing the actual car we wanted and without getting pricing. Wouldn't recommend.

I went to the temporary site in Danvers while their new facility is being built. I walked in and…read morethere were 6 employees standing around. it is just a large room with spread out without any signage on where to go. Not one person asked if they could help me. I finally went to a gentleman on his computer and he never looked up to help me. I told him I needed an appointment for an ECM software update. He was so clueless that finally after me raising my voice a woman came to help me (Letizia Talluto). She took me to her computer and got me an appointment. The other 6 men were still standing around laughing and not paying any attention to customers coming into the facility. I was so appalled at the lack of customer service I will never support the new facility. I returned the next day for my appointment and was again met with the same scenario. Several men standing around cracking jokes and so unprofessional it was shocking. It's a shame this woman doesn't go elsewhere to a more professional climate to work in. Stay away from this unprofessional, childish dealership