Woburn Toyota is an organization fraught with disorganization, false statements and rude behavior. Visiting this dealership after driving by I spoke with a saleswoman. Test drove the vehicle I was interested in and sat down to see the options available to me to LEASE. The saleswoman was nice but knew very little about the car I was looking into. She had to frequently ask other salesmen around her for answers. We filled out the application and put down over a $1700 deposit. Day after day went by with no information regarding my application. We tried numerous times to get through to someone but I never got a call or email back regarding anything. My husband spoke with our saleswoman after a couple days of nothing. She didn't have any information for us. I emailed the finance department and no reply back from my emails. (I have the emails sent to them still with no reply) Eventually my husband spoke with a sales manager regarding our problem. After almost a week we were told that with our credit/income we were unable to qualify for a lease, that if we wanted to try with a co-signer that we could do that. So my mother offered to be a cosigner for a LEASE. After my mother filled out the application online for a lease. We were told it was approved, (8 days laters). We went into the dealer to sign the paper work, and was told by the finance department that our loan was approved for $28,997 (about) from a few banks. We asked what loan? We were only applying for a LEASE. One bank, one place, one credit run. We were told by the finance guy that it was processed as a purchase not a lease. That we weren't approved for the LEASE only to purchase. That he was told to process it as a purchase. Then he back tracks himself saying that he didn't put it through as a Lease. We NEVER EVER agreed to purchase and never told them that we would want to purchase. (If I wanted to purchase I would have went through my bank which is where I got all my other car loans from). At that point we asked to speak with a manager and the manager came in and went through everything and apologized he said it looks like someone made a mistake and it was put through as a purchase not a lease. HE SAID IT WAS THEIR MISTAKE! That someone working on this deal NOT HIM he said screwed up. Being the manager we told him that it was his responsibility to oversee everything being the manager. He just kept telling us it was not his fault. Well who's fault is it then? We never told them to run our credit through 6 different banks. Running our credit score down. We told them that we wanted a LEASE specifically because they only go through one place TOYOTA!! At this point we told them that we were contacting our lawyer and that we wanted his card he would not give us his card and said that he didn't have one. HA HA HA! A Manager of a car dealership doesn't have a card OK! He told us we could speak to Diane "the assistant general manager". She is a joke. She "TRIED" to rectify the situation telling us she could get us a loan if we still wanted to go through with it. Which who would want to deal with anything from any of them with all the lie's they told us. We told her we wanted our deposit back now. She said she couldn't do that because the office wasn't open (On Labor Day) we were told that we could come the next morning to pick up the check. We went to pick up check later in the afternoon after work and was told that our deposit was not ready and that Diane was away on a trip. We were treated very rudely by Diane. The whole place is a joke. We were approached by numerous salesman while walking out (probably since they heard us flipping out) asking us what was going on telling us to call them later in the evening that they could help us out at another dealership. They all agreed that the place was a horrible place to buy a car from. If the sale people don't even agree with the company they are working for why would anyone want to buy a car from there? I am warning you! READ THIS! This is not a joke it is complete fact! DO NOT BUY A CAR FROM HERE. LIES LIES LIES. GO ON BBB.ORG. I wish I did before hand. I have still not received my deposit and they are giving me all different excuses everyday as to why it is not ready to be picked up. I am contacting the Attorney General tomorrow. read more

answering back, to the response of Meagan L. : I Could easily have let your response go, but due to the delicate matter, and also the fact that makes me think of all those people whose cases and frustrations remain Unpunished or left unsolved, and for the Thruth of the case, let me direct my response to your "Try of rescuing the little prestige you folks have left" First of all; you have stated that my claims of what happened are false. Do you know the difference between my argument and your response? Well, I can prove every single event occurred. But you CANNOT, it's that simple. Secondly, you could investigate all resources you have to prove me wrong, guess what ? They'll all support me. I'll give you a hand if you want to try proving me wrong, Don't you have Cameras at this property? Well, Take them a look first and count how many hours you had me there, and see for yourself how you play with people feelings. Also there're some witnesses who ( employees) saw how you folks played with myself like if I was your toy. Those witnesses have good hearts, But guess what? They have families to feed, and I'll not mention names for respect to them, and because they could be afraid of losing their jobs to witness what they have seen and listened. And lastly, even toyota was contacted immediately to let them know my situation, and guess what? They were not contacted by me. It was someone with a big heart who saw my frustration. God bless that person. Now can you prove me wrong in all of this? After you have investigated it, could you still state that my claims are false? Of course you won't, because I'm saying the truth (never stand up by the injustice) To conclude I've got to say this: now you folks cynically send me to Toyota if i have any question, and say that it's illegal to comment or seat down with me for this matter, BECAUSE I opened this case.( and this is what you take in your defense) but Guess what? If Kathy Kidik ( by the way I respect her as a person ) plays the fair game she could tell you that on January 3, 2020, I was there for the third time. And you folks did the same to me, and had me there hours, and no one responded to my petition. I was told that no one was going to listen to me. I have all evidences on hand that support what I'm saying. And guess what? Case with toyota wasn't even opened at that time! ( I was literally forced to go through Toyota by you folks, and now you have the cynicism of saying that you can't do anything for me, since I opened this case?) ( I bet even you, who's reading this massage are getting convinced that I'm saying the truth) Do you still can respond me back saying it's false? You can't prove anything, not right? I did everything what was right, to seat down, and solve this problem with you folks. I took you as my first source, but I got rejected since day one, so let me ask you, was stil illegal to seat down with a customer and look for a solution? Even though Toyota wasn't even involved?. You mentioned my innacuries of my feed back! Dont you think that what I have stated of what you folks have done to me, it's so discriminatory to a person?, what you have done? And guess what I don't only say this with words. Everything I can prove it. But it seems that you folks only know how to play the same game " take people money and then run away " Finally. Toyota knows what happened and what you folks have done ( with evidences not just words) and are aware that it's illegal what you did. But I was told that if more cases like this persist they'll proceed with legal process with this property directly. I hope the headquarter of this company can hear this case ( and can act upon it ) through you folks or find out about it through these reviews. If not they might find out while they're sitting down in their sofas watching all news in Boston. read more

I don't understand why this car dealership is still in business after all the bad and worse reviews they get. The only thing they have going on for them is their good location on I93 close to Boston . Other than that they suck at every thing . I saw a car online and called to make an appointment to see it. Once I arrived the salesman threw the keys at me and told me to go look at it and test drive while he was making deals with other potential buyers. Way to go!!! Looks like the car salesman always bites more than he can chew and of course it has negative repercussions on buyer experience. The only reason I bought a car from them is because I was without a ride and I didn't have time to look around. After I agreed on the price talking to the manager I gave them a significant deposit and told them to fix a minor scratch on the car while I was trying to get the financing from the bank. You would think they would prep and clean the car having it ready when I come with the check? you would be in for a big surprise. ,!!! 2 weeks later I came back with the check and I was told the car would be ready in a couple days. Guess what !!!! It would take another 2 weeks before I can finally take possession of my car. From the moment I gave them the deposit to the moment I drove my car one month has elapsed . Talk about a turtle walk !!! When I ask why is it taking so long to fix a minor scratch they told me they were waiting for the paint to dry. I would have laughed if I was not so pissed. They have been nice enough to put me on a rental but still , I don't understand why do I have to go through all that headaches and wait time for something I already paid for and they well know it should have been ready weeks ago. And Ohhh I almost forgot , don't bother calling or leaving a voice mail. Nobody ( salesman or manager) will answer the phone or call you back . If you need to talk to them you'll have to drive there. They only answer the phone when they want to sell you a car. Once you've made a deposit or paid in full they forgot they even saw you. This dealership is badly managed and staffed . Looks like the salesman is always playing catch up like a server waiting on too many tables and giving crappy service to each one of them. Manager was surprised to see me in his store after 3 weeks still waiting for my car like nobody has told him about it. Anyway guys do yourself a favor and go shop for a car somewhere else you won't regret it. ,!!! read more

I'm sorry to say I've had a unpleasant experience with Toyota so far, trying to buy a Highlander and have gone now to 4 different dealerships in the area without success. First we found a used highlander on the Woburn, MA website. My husband contacted them, put in an offer that was accepted, then was told due to Covid they cannot sell us the car without plates from our homestate (we don't live in MA) which would take 6 weeks. They could conditionally sell us the car and not start financing until pick up with plates, but that we should be warned that it's a big inconvenience. Subsequentlly I called another MA dealership who told me when I asked if that were true that they could register the car same day as purchase...??? So we decided to go to Grieco Toyota. Walk in and try to buy a car. The wait time for a sales person was 45 minutes with a lobby full of people during Covid, so we left (I am pregnant). Next I made an appointment with Balise Toyota of Warwick. The young woman I dealt with on the phone was very pleasant and we had a morning appointment the next day. When we walked in, the reception lady told us they were short staffed and that we needed wait in the line for the next available sales person. I let her know that we had made an apt and she told us it didn't matter and didn't even want to take our names to check us in. why did they make an apt with us if it didn't matter? So, we left. I tried again, finding another highlander online at Greico Toyota. I called and made an apt for 9am. We arrived about 9:05am. We checked in and the receptionist told us that the sales team was in a morning meeting and that we would need to wait. By 9:20 my husband was clearly agitated (as was I since I was taking time off work to try and buy a car). I asked the front desk lady to please let them know we were here since we had an apt almost 30 minutes ago and she commented that another gentlemen was upset (he clearly was) and shrugged that she couldn't do anything and was not allowed to interrupt them. ... Since I made the apt over text message I reached out to the sales person and commented that "hey, we are here, we're waiting". NO RESPONSE. I texted a few minutes later "very terrible customer service"....NO RESPONSE, still, next day, NOTHING. My parents drive a highlander, my best friend does, I would like to. Seems like Toyota doesn't care about me as a customer and that they don't need me. read more

If zero stars was an option, I would choose it. I recently purchased a new vehicle here. I've been buying cars for 40+ years and this was my worst experience ever. The sales person failed to provide details on the car despite 3 requests. The sales manager was pushing for his month end numbers and kept pushing vehicles that did not meet our stated criteria. The sales manager and the business manager both gave us incorrect info on financing through Toyota. Worst of all are their deceptive sales practices on nitrogen-filled tires. On the document breaking down the costs was $249 for "nitro fill." I knew nothing about this and started asking questions. The sales person did not have good answers - truck drivers all use it and my mother really likes it. That night, I did a bunch of research on the web and called the three largest tire dealers in the Boston area, none of which recommend nitro unless you are a race car driver or storing your car for a few years. (If interested, check out the study done by Consumer Reports.)The next day I talked with the sales person again, and she showed me an internal document that lists the benefits of nitrogen filled tires. The benefits listed are the benefits of having properly inflated tires - regardless of the gases used. I told her that I was not paying for nitrogen-filled tires. She told me "everyone gets nitrogen, we don't make exceptions." I told her then that I would not be buying the car. Only then did she agree to get the $249 charge removed from the invoice. What the sales people here tell you about the benefits of nitrogen is false. The last straw was the delivery. We had an appointment to pick up the car at 10:15 AM. When we arrived, we were told by the "delivery team" that was being cleaned and would be ready in 15 minutes. The receptionist told us that the inspection sticker machine had broken the day before and everything was backed up. We waited 75 minutes until we were handed the keys, and we never got the orientation to the new car that we had been promised. Across the board, one of the worst customer experiences of my life - which is what I told the sales manager. Do yourself a favor and take your business someplace else. read more

I chose to do business with Woburn Toyota on the recommendation of my best friend after having done research online to find my next car. Robert Fahey (Internet Sales) assisted me prior to my coming in by answering questions about his inventory, helping with my credit application, and ensuring that I was qualified prior to my coming in to the dealership. Whether by email or phone, Robert was extremely quick to respond to my questions and requests for help. It's worth noting that when you reach his voicemail at the dealership, his outgoing message encourages you to call his cellphone directly so that you can get the quickest response. When I did come in to the dealership, Robert was friendly, focused, low-key, and no-pressure. In other words, a very welcome change from car salespeople I'd previously dealt with who don't listen to their customers and instead try and talk them into buying something they probably don't want or need. He gave me all the time I needed to select exactly the right car for me and only made suggestions that were helpful instead of pushing anything in particular. He quoted me the bottom-line price from the start, so that no haggling was needed. He also understood that I hadn't bought a car from a dealership in quite some time and was somewhat unfamiliar with the process, so he took the time to walk me through it in advance as well as emailing me a checklist detailing all of the steps from financing to taking delivery. After I had selected a car from Toyota's inventory in transit, he again took the time to help get my paperwork through the financing approval process, and let me know how long the entire process was likely to take. As the car I wanted was not yet delivered to the dealership, Robert followed up with emails letting me know its estimated delivery date, actual delivery date, and date ready, and was there to personally deliver the car to me and show me some of its features, including how to pair its audio to my smartphone. The entire process could not have gone more smoothly and was completely hassle-free. I will gladly recommend Robert Fahey of Woburn Toyota to anyone looking to buy a new or used Toyota. read more

My Family recently Purchased a 2011 Used ford Raptor for $33,000. The financial department did not do a good job and lied to us in multiple occasions. We have tier 1 credit and have never had a problem being approved anywhere. We ended up just going to our bank the next day after playing games and having our credit run through 5 different banks. We got approved right away it only took 15 min at DCU. NOW FOR THE WORST PART! We had been told the truck had been through the service department and checked out fine. We took delivery of the truck and immediately noticed the heat did not work on the ride home and neither did the drivers heated seat. We took the truck back a few days later for them to fix it. It took them over a week to get it back to us and the job seemed like it was done by a back yard mechanic. There was multiple scrapes, bends and gouges in my dash from screw drivers, the carpet was pulled out. They took the center console out while doing the job and set it on the back leather seats and indented the seats (Its been multiple weeks now and the marks are still there. The best part of all of this is that the heat still does not work properly. The heat will only work on one side and you can hear something constantly rattling behind the dash like something broke off and is just bouncing around. Other safety parts that we found with the truck are a worn out outer tie rod end and 3rd brake light assembly. The sales department does not care after the sale they still have not sent me my spare key and will not return our phone calls. I now have a 33,000 dollar truck with safety problems, heat that doesn't work and a really upset buyer. Please go somewhere else when buying a vehicle, save yourself the headaches. read more

I was extremely pleased with the top notch service I recently received from Chris Johnston of Woburn Toyota. I lost my car key and remote start on a walk with my dog. I called IRA Toyota (where I purchased my Highlander in 2003) and spoke with a service representative. I was told that my vehicle should be looked at by a service representative. I made the appointment. The service representative told me he didn't carry the brand on my unit, but he made a call to an AutoSound down the street. He told me to see "Jack" who would fix a second (broken) remote start that I had with me. Jack agreed to help me by installing a new $249 unit. I called IRA Toyota from AutoSound's parking area and spoke with the representative who sent me there "Mike". Mike told me that replacing the unit at AutoSound was less expensive than at the dealership. Still in the parking area, I called Chris Johnson. I had talked to him a week prior and he was researching some options for me. I told Chris of my morning activities and asked if he could help. Chris told me he would make a call and get back to me within a half hour. He followed through on that promise and provided some promising information about a universal car starter. He explained that the unit would be delivered today, and he would call once he had the opportunity to see it and determine if it would work with my installed unit. As promised, he called within a few hours with the news that the start he had would work! I brought my Highlander to Woburn Toyota later that afternoon, waited about 10 minutes, and had a new starter that worked beautifully. I couldn't be more pleased with the service I received from Chris Johnson of Woburn Toyota. read more

I had to leave my Toyota Sienna 2004 for a very big repair at the auto body shop. The repair involved reinstalling the sliding doors, which had latches and hinges worn out at the point that the door itself needed to be replaced. It was a costly repair, around 3,000$. The costs were partly covered by Toyota, as the breakage involved several recalled parts. That speaks volumes on how low the reliability of Toyota has gone in the past few years. On the other hand, the repair would not have been so costly if we had decided to take care of it earlier. Other repair places, some of which were also Toyota's, had kept the car, looked at it, and practically not solved the problem. Leaving the car for a long period of time is a big hassle for our large family (we are seven people) so we kept postponing the repair. At a given point the damage was so big that the door would not even close any more and that's when we turned to Woburn Toyota. The guys at WoburnToyota were excellent at dealing with our problem. They understood our concern of having to live without a car for a long time. They also understood our level of frustration towards the brand and tried to make up for it. So they offered us a loaner Toyota van. That's right, a loaner, not a rental. We were already shelling out all of that money for the repair, they didn't ask us a penny to drive for two weeks one of their 2013 Toyota Sienna straight from their parking lot. This way, besides being able to dedicate the needed time for the repair without being stuck in the house while waiting, we were also able to appreciate the new features and better designs of the latest Sienna model. read more