I went into Burlington Audi not wanting to buy a new used car. The young salesman, Michael Gendreau, showed me a beautiful black A7 Prestige car. I loved it. I ended up not being able to buy this car due to a headlight issue. Michael found me another car that I LOVE. It is an Audi A6 Prestige. I love this car. He not only found me the car that I needed but the car that I love. Thank you Michael See you on the next one! read more

DO NOT COME HERE UNLESS U WANT TO BE SCAMMED!!!! Worst dealership in New England.... Every time i drive by im remember how this dealership tried to blatantly scam me from the sales woman all the way up to the boss. Actually disgusting business practices and wanted to further warn anyone from coming to this location as I know they likely implementing the same tactics on others. Please read my other reviews if you want more context. read more

Audi Burlington - VIN WAUC4BF48KA077748 - Car Dealers Near Me - Burlington, Massachusetts

Nice building with ample parking, it was raining but we got to check out all the cars in the showroom for 10 minutes. After no acknowledgement from the 4+ staff alone on their computers we decided maybe our time and money was better spent elsewhere. read more

139 1-Star ratings, 98 5-Star ratings - wish I came here over 5 years ago when the issues with this dealership started! All I can say is believe all the things the people who gave it one star said! Happy people have more time to write than those of us who have to navigate and spin our wheels from waiting on fully paid for purchases to be delivered to a service department that is all lip service, NOT customer service. Surely the 1-stars would be quadruple fold if we had more time to write than wrestle with this place. I'm shocked that Herb Chambers puts his name and voice to this disaster. Audis are NOT the problem. THIS place is! read more

I take pride in being a responsible steward of my Audi Q7, a pre-owned vehicle I purchased in excellent condition from Southern California. My service experience there was exceptional--not only in technical care but also in the level of customer support. I truly felt seen, heard, and valued as an Audi owner. Since relocating to Massachusetts, I've brought my Q7 to Audi Burlington for several services, including recall work, routine maintenance at scheduled mileage intervals (10K/20K/30K/40K), and diagnostics for warning lights. Most recently, I scheduled my 40,000-mile service, which involved a comprehensive inspection and replacement of wear-related components. I was informed this would cost approximately $1,700 out of pocket, as my Audi Certified Pre-Owned (CPO) warranty had expired in May 2025. However, during a prior visit in December 2024--when I brought the vehicle in for a light sensor issue--the Service Reminder/Indicator was not reset to reflect the upcoming 40K milestone. Had this reminder been properly activated, I could have scheduled the service while still under warranty, avoiding the now-significant expense. While I accept responsibility for tracking my warranty and service schedule, I've relied heavily on Audi's digital service indicators, which have always been reliable--until this oversight. The missed reset feels like a lost opportunity to optimize both efficiency and customer care. My overall experience at Audi Burlington has been ok. Over the past four years, I've worked with several service advisors, each with varying degrees of attentiveness, often influenced by how busy the center was or who happened to be on shift. I understand the demands of a high-volume service department, but a luxury brand should provide consistently thoughtful and unhurried support, regardless of circumstances. That said, I want to recognize two standout experiences that reflect the level of care I believe Audi should consistently deliver: At Audi Burlington, a technician once took the time to walk me into the service bay and clearly explain an issue with my vehicle--thorough, respectful, and genuinely helpful. At Audi Westwood, an advisor named Chance took initiative to explain my tire tread wear indicators and informed me that my vehicle is equipped with a brake pad wear sensor, which will signal when brake service is needed. That helpful insight had not been shared with me at Burlington, despite multiple service visits. He also noted other issues like the malfunctioning undercarriage hatch, which I had not previously been told about. As a mature woman who is not mechanically inclined, I appreciate when service advisors take the time to explain what needs attention, what is included in a service package, and why repairs are necessary beyond for my safety (a given)! For instance, when I inquire about what's included in a Minor Service, it would be helpful to receive a clear, written breakdown--detailing services. My intention here is to offer constructive suggestions that I hope will help Audi Burlington raise its customer experience to match the standards of the Audi brand. I want to feel confident and informed when maintaining my vehicle and making financial decisions--especially when critical service milestones overlap with warranty coverage. This review is driven by frustration with a sincere desire to see improvements in service accuracy, communication, pricing transparency, and a customer-centered approach that remains consistent regardless of staff or timing. Ultimately, I hope this feedback encourages more reliable service delivery and clearer communication especially around what's included in the service being received and evidence of the actual service being completed. Had the 40K indicator been properly reset or mentioned during my last visit, I could have avoided a costly $1,700 service--something that could have been easily prevented. read more

So excited for my new Audi Q3! The entire experience at Audi Burlington was amazing from start to finish. Huge shoutout to Adnan, Lauren, Michael, and Keith for making the process seamless, stress-free, and genuinely enjoyable. Their professionalism, transparency, and attention to detail truly stood out. Highly recommend Audi Burlington if you're looking for a top-tier car-buying experience! read more

Brought my son in to buy HIS 1st car. Of course we, as parents gifted him his 1st but this was to be all on him. He saved up and as a car lover wanted nothing more than this 2018 Audi S5. It was priced right and he bought it. Pretty simple right? Well...NO! It was anything but. For reasons that were totally out of the dealership's control there were issues obtaining a new title and it took a whole lot longer than it normally does before he was able to finally drive it off the lot. The ONLY thing that made this unbearable situation(you can all imagine the excitement an 18yr old kid garnered as he waited for his car!) BEARABLE was that we were lucky enough to be working with "Scott" as our salesperson! SCOTT the reason this is a 4-star review. Before the debacle even began he was terrific...offering us a test drive to anything my son showed any interest in, and ultimately taking him out for multiple rides before the decision was made. He was able to answer any and all questions we had, while also informing us of other features we weren't privy to. He stayed right with us thru the lot as we peeked around but also affording us the space to discuss things privately if we chose. Nothing worse than a salesman who won't stop taking, won't allow you to talk amongst yourselves, or one who takes off to deal with another potential customer every 3mins. He was great. Sitting down with him was a smooth process, he was quick, handled a bunch of things FOR us, and was a great guy to talk to. As I mentioned it took some time for the car to actually become ours due to title issues that were out of their hands and throughout that process Scott kept in constant contact with my Son assuring him that no he wasn't going to somehow lose the car to someone else or something ridiculous like that! Lol. He understood my Son's worries, confusion, and how amped up he was to buy his first car. At times it was like the guy was balancing glassware with both hands while riding a unicycle! He was just great. I'm not one to write reviews but this was a case of a man deserving a "pat on the back" from at least a customer and hopefully the dealership itself if they somehow sees this review. Everyone working there from the other salesmen we saw and made small talk with, to the guys I could see rushing parts around obviously taking their job with pride-busy doing mechanical work, and especially Mike who did our financials and went over all of our warranty packages with us with the understanding of where we were at money wise. He laid everything out and went thru what we thought was most important as if he was on OUR side of the desk! There was zero sense of him trying to push anything on us at all and his advice was since and knowledgeable for sure. Once again, everyone we dealt with were all very nice, professional, and are all deserving of kind words, making "Burlington Audi" a great choice to visit when your in the market for a great car and a positive buying experience! Thank you Scott/Mike...Jay&Jackson. read more

Months of Frustration I bought a car here, and from day one the check engine light was on. They promised to fix it in a couple of days, but the car was in and out of service for months. I almost got into an accident because the car couldn't accelerate, and even their loaners had dangerous malfunctions. In the end, they admitted they couldn't fix my car and offered a buyback, but refused to cover gap insurance, taxes, interest, or the time and money I lost. All I wanted was for them to apply those costs toward the purchase of another car from them, but after months of frustration they offered me only a $500 discount. The general manager ignored my email completely. If your car has real issues, don't expect Audi Burlington to stand behind you. Terrible service and zero accountability. read more

BE AWARE..... Took to Audi-Burlington for a CHECK up & Had them check a few issues.... Brakes SQUEAK loudly when stopping-they replaced them 9 months ago AND My AC was not working. Told to get rid of the SQUEAK.... Slam on my breaks every once in a while??? Ur kidding? OK... did it.... STILL SQUEAK! Told me they fixed my AC BUT 1 weeks later I had hot air again. Then started a loud noise from the steering Column. Finally just Brought to my local auto mechanic....they recharged my AC & told me My power steering had a leak & bring to dealership AGAIN!!! R-I-D-U-L-O-U-S read more

Business will sell you a car but not service it when needed. Wouldn't trust this dealership sales guys are nothing but glorified liars

Would not recommend their service department, especially Derek. No call backs no updates and he is ignorant! Not entirely sure technicians know what they are doing either. Had service done and car runs worse than when it was first brought in. First and last Audi, overall not at all impressed!!!!!! read more

A while ago, my oil was low and Audi said they would top it off "for free" while I was having another service done. I picked up the car and checked the oil level which showed it wasn't topped off, but didn't have time to take it back. Later, I needed some additional service, but was out of town so had a friend drop it off. I left explicit instruction with Audi and my friend that I just needed my oil topped off. NOT an oil change. Audi proceeds to do an oil change, doesn't bother to tell me they are conducting an oil change, then charges me over $200 for it. I paid through another advisor so I could get my car and figured I could sort it out later. I tried calling my service advisor and Service Manager several time (4 in total) and have yet to even receive a courtesy call back. Aside from this, I've been charged erroneous fees like "oil disposal" when I was getting winter tires on. A few others as well, but all to say, I no longer trust this dealership to do service on my car. Very disappointing. read more

My car air conditioning stop working and I give it to Audi Burlington for checking. They said th freon is low and compressor will not start if freon is low. They filled freon and compressor still not start. They said compressor need replacement. I am not convinced by their technical skill. If freon is low and compressor not start, how can compressor be damaged without working? To be Audo authorzed dealer, they should at least have some tester for testing that can easily tell what is wrong. But they just work based on gussing that everyone can do the same. Why they think their work worth $200 per hour? The service quality is totally unprofessional. It was so easy to book a slot for service because none trust them! The way they do their job does not make any logical sense. Double failure is very low possibility. read more

This dealership is unethical and dishonest. They especially treat senior woman badly. I'm 80 years old and recently widowed. They quoted me one price to buy my car three to four times and even showed me the # in writing. when I came in to sign papers they switched and said they misread the estimate and tried to get me to sign for thousands of dollars less than they quoted after dragging it out for two weeks. Stay away from a sales person named Padro Alponte and his Manager they are unscrupulous. read more

I wish there was a ZERO star review. Please check out these screenshots of their ridiculous repair costs before you even agree to have then run a "DIAGNOSTIC". My wife brought in her 2018 Q5 today (5-20-24) for repair of a brake sensor (notoriously wears out BEFORE the pads and rotors) and a brake light warning that intermittently goes on (albeit the actual brake lights are functioning properly). They charged her $209 TWICE (TWO diagnosis fees) that they said would be "applied to any repairs". They gave us no general idea of the cost of fixing these sensors, which we figured would be something around or slightly above the diagnostic costs that are paid up front given that we are telling them the EXACT problem. So what elaborate "diagnosis" protocol is exactly needed in this case ? It is completely unlike saying there is vague "noise" coming from the engine (could be a belt, water pump, etc.). Incredibly, the estimate on the brake sensor was $546.02 (see attached pic- this does NOT include any rotor or pad replacement - believe me , I asked). The estimate on the tail light warning was another $771.20 (see attached pic). Mind you, neither of these sensors and dash lights affects the drivability or safety of the car AT ALL. Of course we DECLINED these services and their ridiculously over-priced charges, which would have run an additional $899 [(771-209) + (546-209)=$899] for fixing poorly engineered sensors and dash alerts. But the ludicrousness does not end there. They also recommended that we fix engine mounts for $2436.15 and do a 60K service for $956.00. The Audi has these periodic service alerts that are annoying, but can be cleared with my OBD2 code reader. I expressed my frustration in speaking to the Audi rep. All he could say was "well, you knew the costs !" Which is completely disingenuous and unfair. It's like ordering a drink at a bar thinking it will be around 25 bucks max and then getting presented with a tab for $200. If you add up all the costs, the dealership was charging us repairs/maintenance that totaled about one quarter of the entire vehicle's trade-in value, for a car that drives completely FINE without any repairs. So we end up driving away paying over $400 for useless "diagnostics" and zero repairs. LESSON LEARNED: DO NOT GO TO A DEALERSHIP FOR ANY REPAIRS. They use inflated costs to pay for all their overhead (like comfy chairs, complimentary coffee in their lounges, administrative costs). FIND A REPUTABLE family-run repair shop that specializes in your particular auto manufacturer. For instance, I love Tosti's auto repair in Framingham, MA for my Lexus IS350 (see my 5-star review). I will never forget taking that car to get a backing plate adjusted at a Lexus dealership and getting charged $303.00. The kicker was, they didn't actually fix it since it went from making a severe grinding noise on a hard left turn to making the same noise on a hard right. Ha ! In the end, Tosti's fixed it with the car up on a lift for under 6 minutes total and charged me nothing. read more

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I had a horrific experience at Audi Burlington. The salesperson was extremely sleazy and pushy, demanding that I buy the car right away after a brief 5-minute test drive around a strip mall, even though I had explicitly told him that I was only there to test drive the car and not with the intent to buy. He showed a complete disregard for my preferences and needs, and he even tried to lowball me on my trade-in. His lack of transparency and willingness to negotiate was frustrating, and his demeanor and appearance were unsettling. When I asked for the trade-in value of my car, he refused to give me any numbers unless I made a commitment to buy the Audi. He also made some cheap shots about how good of a rate I would get with my good credit score, but he refused to back up his claims with any concrete numbers. When I requested more time to evaluate the car, he offered no flexibility and suggested I return another day if wanted to test the drive the car "properly" with no value or respect for my time I left the dealership feeling undervalued, harassed, and cheated. I would strongly recommend against visiting this dealership. read more

Setup an appointment for service at 11:30am. I lost half my day driving up here and sitting in waiting room like an idiot, because they treat drop off and waiting customers differently, and I was mislabeled as a drop off. They never even started. I'm very disappointed and don't plan on coming back here. read more

Won't stand behind work. Not friendly, respectful, or reasonable. 3 months after Audi Burlington replaced the door handles of my 2023 Q5, a door handle fell off in a car wash. Not a coincidence: 3 service managers (including the big boss) at another Audi dealership pointed out how some tabs on the INSIDE of the handle were broken (which the car wash couldn't have done), saying it looked like the installer (at Audi Burlington) forced it. The handle needed replacing ($100's). M. Brickey, Service Manager at Audi Burlington, refused to take responsibility, despite full knowledge of his professional peers' opinion (conveyed by me and I think directly by the other dealership) and common sense that this very unusual failure wasn't coincidence. This was not a respectful or reasonable conversation. He responded to my polite, professional inquiry with an unfriendly, combative tone, and insulted my intelligence by combatively insisting that "no reasonable person" would expect them to take responsibility (!), since the bungled repair happened "way back in July" (3 months before it fell off on October 26) and we clearly got "several months" (!!!) of use of the new door handle. Apparently I should be thrilled and grateful that their brand new door handle lasted a whole 3 months before falling off due to improper installation. If this had been a friendly, respectful, reasonable conversation, he frankly could have gotten away with (unfairly) saying "I wish I could help you", but since he chose to act like a colossal j*rk, he's earned a callout on Yelp. This experience was insulting, unreasonable, condescending, and an unfair abuse of power. Herb Chambers, this is how your Service Manager treats customers. read more

worst experience ever the service department is horrible, rude ignorant management is not so helpful either they're just as rude

Terrible service , and they charge an astounding $1kw /hr to charge a car ?!? What kind of dealership does this ?

Service Advisory: Two weeks ago I made an appt for a 120K maintenance. 3 days before my appt, a warning light goes on. When it was brought in, they were told that there was a warning signal on car dash. Instead of doing the diagnostic first, they do the $1800 maintenance, then ran the diagnostic and determined the turbo to be dead. Car is basically not ever going over 30 MPH without $5.2K worth of additional work. I find it hard to believe that they didn't run the diagnostic first before doing $2K worth of maintenance to basically a dead car. Very much seems like consumer railroading. Please make sure to tell them to run the diagnostic first, or you can get stuck with a $2K bill for a dead car. (End of original review.) This google review was met with a defensive and taciturn response the Service MGR's saying that I defamed them. If you check all the google reviews, you will see the defensive tone he takes with everyone: we all lie, according to him. This was my response to his feedback: I never said I didn't authorize the work. Please continue to read: Regarding MGR's reply, I did not defame the dealership. This is exactly what happened. We have done service with them before. Several times. This was different because it had a warning light. They knew there was a warning light and seemingly ignored it until after $2K of work was done and we had no options. I won't even get into the way we were spoken to, which is completely disrespectful, but irrelevant. I stuck to the facts for the benefit of my fellow consumers. I did send the MGR's unprofessional text messages to corporate, and intend to send them to Germany. Since this experience and diagnosis, I have checked with several other service department as I shop for a car. It appears not only to be SOP to diagnose first, but common sense, so a dealership doesn't have to potentially undo any of its own work. It just makes sense to diagnose first. Therefore, it seems you ignored the diagnosis to make some cash. Either that, or the staff lacks basic training that would benefit us and them. None of this is defamation. I can say this in several other ways, that would be defaming. But I didn't do that. The MGR's refuses to accept that what was done was illogical, or at least lacking in fiduciary responsibility. So be it. I was charged $2.4K for a terminal car. I will continue to warn consumers to be very specific and clear with this dealership staff, or they too will be railroaded. read more

I have 2014 Audi Q7 TDI we smelled antifreeze so brought it to Burlington Audi they diagnosed it quickly and quoted $5400 to fix . It is a huge job called valley reseal . They did the job quickly and for $4700 , not many times a job gets done for less than the quoted price. I was a diesel tech myself for 35 years but had a spinal injury so can't do it anymore. me and my wife have owned diesel's for over 20 years so we are experienced in diesel and do a lot of our own work. The technician is one of the best in the country, if I still had a shop I would hire him in a second. And Lindsey is the best service manager/customer service person I have ever had she kept me informed the whole time , if the job or price changed at all she would call and she alw got back to me in a tim manner. WE ARE VERY SATISFIED WIT THE WORK AND CUSTOMER SERVICE WILL DEFINITELY BE BACK read more

Audi of Burlington damaged my brand new 2018 A7 multiple times... and did nothing to remedy their blatant shortfalls and carelessness. If you plan to do business with them, read this. When I purchased & picked up my car in late December I discovered a gash in the interior (see photo). I immediately brought the car back & it was determined that it must have occurred during a recall fix on passenger side seat just a few days prior to delivery. I was told it would be fixed and provided a loaner. I dropped my car off in January to be fixed. Fast forward to March, I still have not heard a word from Audi on the status of my car. Finally, I decided to call and find out why it was taking an extreme amount of time. I was told by service that my car had actually been repaired in January however due to their mistake, they lost track of the case and forgot to let me know. On March 8th I picked up my car in Burlington and after a quick walk around I discovered new damage to my rear bumper (see photo). The repair of the center console damage from January was inadequate (see photo) and my car paint is now full of swirl marks from incorrect detailing techniques. Here I am now in April 3 months after buying a brand new car and only actually having it in my possession for a couple weeks plus I have multiple points of damage. Once again I was told by Audi "we'll make it right". They offered to send my car to a Herb Chamber body shop associated with Chevy in Danvers for the bumper. After losing all confidence in them I said no thanks I want the car fixed by paint and auto body professionals that I know will get it done right. I used Marshall's auto-body in Billerica, they fixed the bumper to perfection. Audi agreed to pay the bill and did. I understand things happen and mistakes are made however after communicating the situation to the Audi GM Adnan Sehovic via email I made the decision to never do business with this dealership ever again. In short - his only response after emailing him twice was - sorry this happened but we provided you a loaner - as if that was remediation. He hasn't responded to an email I sent him almost 2 weeks ago including a photo of the repair blemish that remains on my interior. Bottom line my car has been devalued, is still damaged, and I've been more than inconvenienced at the fault of a dealership I spend a great deal of money with. read more

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Let's face it, car dealerships are inherently looking to : 1) minimize your trade in 2) maximize their profit on the car you are looking to purchase 3) add as many things on as possible, AFTER you have agreed to buy the car. This is not a criticism, it's just the reality of the business and how they make their profit. Knowing this, if Audi Burlington have a car that you are interested in, make sure you go in eyes wide open and ask some very pointed questions and do your homework otherwise it could cost you unexpected $$. For example: 1) Before you agree to buy, make sure you ask very explicitly if there are any extras that you should know about. It may for example have paint protection film that was not on the sticker and only revealed after you say 'yes'. 2) Make sure that the finance person triple checks the validity of their offer. If you do not check and the financing is incorrect then it could cost you an extra month or two of interest payments as the bank may have to start over delaying financing. Ensure that the financing terms are acceptable to the bank before you leave. 3) Make sure if you are picking up the car a few days later that it has the same odometer reading as when you signed. Take a photo. Make sure that they know that you have noted the mileage when you leave the car there. It is possible that your car may be used by the dealership in the interim. I didn't know that this was even possible, but it is. 4) Check the car for swirls and scratches before taking it off the lot. Dealerships are not careful with washing and scratches can occur very easily. Bottom line, be prepared, document and photograph everything, and make sure that there is no room for ambiguity. And don't let them wash your car when you get it serviced if you like the paint. Do it yourself! read more

Elizabeth M. Please note my original review was about the rude and unprofessional way of Audi Service manager treated their customers. There is no reason for Audi service Manager to talk down, yelled, and disrespectful to a customer when explaining the billing to a customer. The review should be a zero star. We will never buy an Audi again because how we were treated. read more

The worst service department ever. They don't bother following up with you when they said they would. You walk in and no one is eager to greet you or ask how can they help. The manager, Gary Carman, is the worst (poor communication, no follow up), so I guess that's how the rest of the employees are expected to treat customers. Had to get corporate involved to have him call me back but was waste of time since he was not helpful at all. Worth driving extra miles to avoid this place. Worst luxury car service department I've ever experienced. Brianna: I've already submitted this via the website few weeks back and as expected no response. read more

Was driving a 13 year oldNissan that I decided putting money into such an older car was not worth it anymore Having solar panels enticed me to consider an EV Happy days. I am enthralled with this vehicle. So glad I waited a year for it. Matt Correia was incredibly helpful throughly the waiting and purchasing process The service dept has been exemplary. Thank you for making me want to drive. It's a thrill read more

To whoever wants to read this and is thinking about buying a new car . Stay away from Audi in Burlington. They are criminals for real . This is my google review -- all my Burlington/ Woburn / Billerica friends PLEASE SHARE I live in NH . I bought a 2019 jeep from Audi in Burlington. I sighed for a loan and a few days later someone from Audi meet me at the NH town hall to register the car.they brought the paperwork and the car was registered in my name and plates where put on the car . After driving the car for about a month I got a letter from the state of NH saying there was an issue with the odometer state . Questioning if the car was stolen. I then got a call from the Audi dealership saying the loan didn't go through and I had to come back and resign a new loan . I went back to the dealership and resigned another loan . I showed them the DMV letter and they said not to worry about it and they would take care of it . Fast forward to now(5 months later) I went to trade in the car that was fully paid for . I am unable to trade the car because there's no title to the car and the odometer statement was never sighed .i had to call the original bank and get a letter saying there was 0 interest on the loan . The bank that I paid the car off had never received the title. The first bank is saying Audi has it and Audi is not helping saying they have no idea where the title is . The DMV can't get it . I called the attorney general and was told that it's criminal not to fill out an odometer statement and not to send the title to the lean holder . Now I am sitting in a police station filling reports and pressing criminal charges along with court proceedings. So the lesson is DO NOT BUY anything from this place!!!! Unless u want to pay of a car and not have a title and go through the heart ache I am dealing with!!!! STAY AWAY. They are not a good place to do business with . Very shady read more

Audi Burlington - Copy of a lean release I had to get from the bank that I never made a payment and they listed it having my title . Had to show balance of 0 - Car Dealers Near Me - Burlington, Massachusetts

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BEWARE OF HORNSWOGGLING HERB CHAMBERS AUDI BURLINGTON #hornswogglingherbchambers. Ask them to remove all of the tires and show you the rims before making a decision. Ask for complete Carfax records and all service records, or you might get f'd like I did. I bought an S3 in April of 2022 with 15,700 miles, and I currently have 43,000 miles on it. I was told that the tires were new, all season as it didn't come with the summer tires that were on the original invoice. I've now had to replace all 4 tires, so they weren't new, and I've been told by another Audi dealer that three of the rims are warped. When I purchased the vehicle, I noticed a couple of marks on two of the rims and asked about it. They told me to bring it in at a later date because they'd have them repaired, as they sold me a $3,000 tire and rim package. It's obvious now that they knew the rims were damaged and they figured they'd sell a $3,000 warranty instead of just having them repaired, in addition to the windshield that had cracks, and was told to wait a month abd file a claim with my insurance company to have it replaced. Finally, when I had my vehicle in for service this past summer, someone in the service department backed into my vehicle and damaged a sensor. They know they did it because I had another Audi dealer check to see approximately when the warning light triggered, and it was when I picked it up. I brought it back to them, asking them to check it out. I waited for four hours until they "figured out that it was a damaged sensor and tried to charge me $100 more than the previous dealer that alerted me to the problem! Old school sleaze at its finest! Please check out the photos of my vehicle when I drove it off the lot, the loaner car they gave me over the summer when I brought mine in to have the coolant system checked for a leak, and the condition I returned it in. Also, a pic of the video they sent me. At no point during that video can you see the damaged sensor on the passenger side! Just a coincidence? I think not! Since I can't reply to your nonsensical reply, I'll do it here: Why did you take the original tires off of the vehicle? So, you're telling me that those tires are only good for 26,000 miles? As far as the damage to my vehicle is concerned, yes, you did do it because the light turned on before I even drove off of the lot. I thought nothing of it, just that it was a quirk because I've experienced touchy indicator lights every now and then with the computer system in all three of the Audi's I've had. I had an oil change scheduled at another Audi dealer closer to me for one week out, so I figured I'd just check with them. I'm not disparaging your dealership as you seem to be able to do that quite well on your own with your service and shady sales tactics. Lordy, I have photos, screenshots, live photos, etc. I'm not sure why you think I wouldn't have taken a pic of the pre-sense warning light in your lot, before I left. I do have to give you credit for the slick tire switch, however. It wasn't until I was about to drive off in the vehicle, the day I purchased it, that I was informed that the original tires had been replaced with new all season tires, because I was looking at them asked Brendan. You were not going to tell me about. I kind of had to ask, which is why I want an answer to this question, Why did you switch out the tires on a vehicle with 17,000 miles. You should be able to answer this promptly as it's not a difficult question. Oh, why should I be the one calling you to discuss this issue? Shouldn't you be calling me? If I don't have answers soon, I'm contacting Audi corporate and possibly the Attorney General. I have to go through icloud to pull up some additional photos. Update------here is the website ad----lists option package that includes summer tires. Also, note how the vehicle was advertised at having 13,079 miles on April 6, but when I took delivery of the vehicle on the 8th, the odometer reading was 15,897. 2/4/23--Update The more I'm finding out about this vehicle, the more disgusted I've become of this dealership, and Audi for that matter. The audacity of that reply, that I'm disparaging their dealership and that they are disappointed, because they've been nothing but transparent. That takes some serious, serious chutzpah! Stay tuned for additional updates with additional screenshots. 2/5/23-Update It appears as though this vehicle was in an accident of some sort. How would they not know this when the lease was turned in. They either didn't inspect it or they in fact did the work on it and sold it to me as having been in no accidents. I even asked if it were in any unreported accidents and they told me it wasn't. Please look at the additional pics from Carfax and the swirls showing up on the vehicle. 2/11/23-Still no follow up call from either hornswoggling Herb's Audi Burlington or Audi USA, so I guess I'll be calling the attorney general to file a complaint against both on Monday. read more

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I recently purchased a used 2023 Q5. After going to Nashua and rudeness I experienced there, I was in my guard when i went to a Burlington Audi. The sales manager Andrew offered a far better value than Nashua for my trade in. He took the time to explain the car to me when I went to pick it up as my salesperson was out of the office unexpectedly My. new to me car has been great so far. Thankful for the friendly and fair staff. Will do business there again! read more

Highly recommend dealership. Especially to thank Brendan who helped me get my Q5 smoothly and easy. He gave me the best price that you can ever have among all other dealers, and he is always polite, honest, well-knowledgeable for all the functions and price. I hope I can help other Audi customers get a great purchasing experience too read more

Audi Burlington - Car Dealers Near Me - Burlington, Massachusetts

We had a worse experience ever. less than four months we ended up paying over 4000$ to just change oil and service the car. I feel like they did some kind of set up to this car. Do not go there read more

I do not recommend going to this dealership for purchase or service. I have waited a long time to review Audi Burlington so that I could have frequent experiences before reviewing. I always want to give the benefit of the doubt if there is one bad experience, but Audi Burlington misses the mark every time on actual service. The only individuals that I think consistently deliver 5 star service are the valet individuals that greet you when you arrive for service and get your car for you when you are done with the service. This team on the valet side are always friendly and helpful. They do amazing work. From the time of buying my car at Audi, the sales person was cordial and helpful and the process with the finance manager went smoothly. What was disappointing was that they took almost 7 days to process the registration and never inspected the car because they never transferred the registration. I originally wanted to get new plates and they told me the process would go so much faster and I would be inspected when I picked up the car if I transferred my existing plates which I did. That was a frustrating waste. I had to go to another service station location to have a brand new car inspected. Also with Audi Connect, I never got it set up. I reached out to the sales person three times, but never got any follow-up in setting up the Audi Connect - I finally gave up. On the service side I would say you feel like you are a task in the day for the service managers. They have a lot of cars to move in an out and to them you are one of those cars they need to process through so they can go home. Key among a service professional should be listening to what is wrong with a car so they can convey that correctly to the service techs -- this has gone wrong more than once. I drove off the lot with a brake warning light still on even though I was told the breaks were fine. When I called back to the service department I was told -- you had a MA inspection --did it fail? I said no, I have a passed sticker. The person said, well there you go -- it must be safe to drive then. That was beyond the point -- they never addressed the brake warning light. I brought the car back for service again and when I arrived I was told there was no appointment in the system -- I was asked -- did you book online? I said yes, they indicated the online system has been having issues the past few weeks. I am always asked if the Service manager reviewed the service checklist with you -- No, I have never had anyone review the checklist with me. It is available for pick up from the cashier when I pay the bill. The Service Managers don't want to talk to you during pick up -- "just see the cashier" is what I am told every time I arrive. As a follow-up to service you get an email outreach and plenty of text messages asking to rate them 5 stars and get back to them if you can't. I gave them feedback, but no one ever reached out to me. On the second time I reached out to let them know I would be switching dealerships and wouldn't be back, someone left me a message to give them a call but never really did more than that. On that same day, I did however receive multiple frantic calls from the cashier who did not ring me out correctly and needed to process an additional charge because she keyed it in wrong - it was fine, I want to pay what I owe, but the irony that they can reach you when they want to get paid, but not follow-up on customer service issues is not five star service. Ironically, I have not gotten an actual survey from Audi since reaching out to the service manager about the issue I had. Maybe I am just too skeptical but believe they probably "opted" me out of getting any surveys from corporate. That is probably how as their website indicates they "earned four Audi Magna Society Elite awards". The website says: "We hold ourselves to a higher standard because we firmly believe you deserve a fair, fun and stress-free experience." Great marketing, not true of the experience they deliver on. read more

My car was dropped off on Thursday morning and received a call Thursday around 1pm to authorize the repairs. No response on Friday and I had to call Saturday to find out status that car would not be ready until Monday. No explanation why it takes three days to replace a control arm. No call back or follow up. Worst service around. Will not be buying an Audi from here anymore. Mercedes Service and customer service is so much better.... read more

My wife and i have had a Audi Q5 for the last five years. Always serviced at this dealer where we bought the car. Service has alway been excellent never a problem. Which they had a Hybrid gas model not full electric and would be my next car. Love Audi not a problem with the car in five years. read more

Unfortunately my experience with Audi Burlington was subpar. I used to think if you paid a premium for a service, you received excellence. Instead, when I took in my Audi for service here, I was managed by a very poor service agent. He couldn't even speak or communicate effectively when I first arrived. Choosing to ignore me when I checked in and instead working with other clients. The problem isn't that I expected him to drop everything, the problem is that he needs to learn how to say things like "One moment, I will be with your shortly" or "Can you please wait on the side for me and I will call you when ready". Instead I just lingered around waiting my turn. Then when I finally spoke with him, he wasn't really listening, already had the solution for what he thought was wrong with my car and quoted me a prices immediately. This all seemed dodgy, but the place seemed so proper, I though maybe he knows better. We left it that he would call me after doing a diagnostic and before performing the service to make sure I understand what they discovered. Instead, I never received a call, just a text message and an email 24 hours later telling me they had serviced the car and that I should pay, which I did. Then they sent a separate email with a report of diagnostic which has some gaps and which doesn't help me understand at all what happened to the car or if they even fixed it correctly. I've been calling and emailing them for a couple of hours requesting they reply to me. This is basic communication 101. Since when did underhanded sales tactics become underhanded mechanical tactics? Service representative is Jim Parolisi. I can only assume that all their service agents are trained to treat people like commodities and they must a salary based on commissions. Terrible Service. Would never go to them again. read more

Lynn B. I though I was the only one. Breaks are a huge safety issue. After purchasing my vehicle here. I had the same issue as you. However the story gets better. They inspected the vehicle and put a 10/10 on my rear breaks. After getting it serviced at another Audi dealership. First service after purchase. 6,000 miles later. Breaks are at 3-4/10. There's no way breaks go from 10 to a 3 in 6,000 miles. Not even on a race track. They just putting random numbers on vehicles breaks. And letting people drive off with half worn out breaks while telling them they're brand new. Also got quoted 900$ after paying over 30k for a used car with supposedly new breaks which were replaced. And given a 10/10 on inspection. read more

Jay was amazing. We ordered an 22 Audi Etron Sportback and Jay gave us updates throughout the way. When the car came in Jay took the time to go through ever feature of the car and sat with us to go over everything. Whether you live in New England or just looking for a great place to order a vehicle highly recommended. We will be in the process of ordering a new vehicle from him soon to replace our other one. Thanks Jay for your help and can't wait for the next one read more

Audi Burlington - 2022 Audi Etron Sportback - Car Dealers Near Me - Burlington, Massachusetts

Update: Ok, I figured out how to have a good experience here: ask for Derek. Restored my trust in the service department. Giving them the five stars back just because of him. Downgrading my review. I guess I got lucky with my first interactions, but now I get what people are talking about. Just brought car in for service after booking online, and requested a loaner. The online app said one was available for the appointment time I wanted a few days out, so I booked it. Just showed up and they told me sometimes the app was "finicky" whatever the hell that means as that they don't actually have a car. So, I drove all the way out there and wasted an afternoon for nothing. I wouldn't have minded waiting for a later appointment, but it's really infuriating to be promised something and waste your time like that. read more

Bad service, absolutely bad. We came to the service center to fix the rear door sill, that is still under cover, the material from the manufacturer is suck, we bought the car and pops out right away, and we don't have the time right away to come to fix, but we know it is under warranty, it must be covered if the issue right that, and they blamed on us it is we kicked it off, who is going to believe that we bought the car and we keep kicking our car until it is damaged, nobody will do it, just suck service, and no guarantee warranty, DO NOT BUY THE CAR IN BURLINGTON AUDI. They just keep blaming on your fault never take responsibility even thought your warranty still active, and they discriminated to the people, at first said your warranty is cover, after that you need the whole piece off to cover, that is suck crazy service. Never never go back and I hope the post can help the people realize. read more