We very recently purchased a certified preowned 2024 Lexus NX 350h. The moment we arrived at the…read moredealership our salesperson Noah made us feel completely at ease right off the bat. Usually looking for your next vehicle and going on a test drive comes with a ton of high-pressure sales tactics but Noah was the complete opposite. He was incredibly patient and created a zero pressure environment that allowed us to ask questions. Noah didn't just answer them, he genuinely listened to what we needed and also made great honest recommendations tailored to our needs which helped us ultimately land our perfect vehicle , thank you Noah for your exceptional customer service and experience ! We equally had an exceptional experience working with Kathy in finance. She was patient kind and we never felt rushed. What impressed us most was how down to earth Kathy was. She has so many human qualities that she incorporates into her role in finance Her knowledge of the finance world, the products and warranties is unmatched ,she had a very clear consultative approach throughout the entire process and in helping us choose the perfect protection plan for our needs and our peace of mind. We felt confident in our purchase and may I add our approval process was very quick !! Thank you, Kathy so much for your incredible service And attention to detail ! The level of professionalism with Noah and Kathy continued through to the delivery process of our Lexus with Laura. She went over every detail and feature with us and made sure we understood and felt comfortable driving home. She took the time to ensure she answered any questions that we had fully , Thank you ! Laura for your wonderful service ! We landed the absolute dream team. Wao ! Lexus of Edmonton really delivers a true luxury experience, a seamless experience from start to finish and second to none ! They exceeded our Expectations and could not be happier. We drove our Lexus off the lot knowing we made the best decision with our vehicle ,the dealership and knowing we will be well taken care of by Lexus of Edmonton. If we could give this dealership 10 stars we would ! Lexus of Edmonton is a family owned dealership and we truly got treated that way ! It is no wonder this dealership is rated at the very top ! and we got to experience exactly why. Thank you ! We absolutely Love our Lexus and driving it ! Give Noah a call at Lexus of Edmonton today and start your Exceptional experience like we had. Sincerely, Lu and Valerio

This is an exceptionally good operation with exceptional staff!…read more Knowledgeable, competent and capable. Trustworthy integrity. In Sales I would mention Mason and Jag in particular, and in finance Alex. Very honest diligent people.

Bought a van for work, the third vehicle I purchased at driving force. Ken C was excellent with…read morefinding what I needed and had it outfitted promptly. Excellent service!

After spending 3 full days trying to find a rental car for an upcoming vacation to Banff I stumbled…read moreupon Driving Force quite by accident. Their prices are the best anywhere and the customer service was excellent. All the people I dealt with at Driving Force were personable and professional and made the rental process seamless and easy.

We were asked at the time of sale to rate the dealership and complete a review online at the time…read moreof purchase for our 2015 Chevrolet Tahoe LTZ. We attended Wolfe GMC Buick on June 11th to view a used 2015 Chevrolet Tahoe LTZ. The Sales team member Mo was very responsive and was willing to stay late to meet with us in the evening which we appreciated.  During the test drive, the check engine light had come on following acceleration and on return, we had asked staff to look into the same and requested a tune up as this was the likely cause.  The service team tested the Tahoe twice and we were told that there was nothing found, however they were willing to do the tune up anyway as a condition of sale.  We picked up the Tahoe on June 16, 2025. On June 22, 2025, the engine light came on again and stayed on.  On June 23, 2025 we brought the Tahoe to a Garage and the check engine code read Misfire on Cylinder 7 - the code was subsequently cleared. Later the same day, my husband emailed Curtis Jensen advising that the check engine light was on again and the response was to direct us to the sales department. Mo called later the same day advising this was not their problem. On June 27, 2025 , I was with my son on the highway on our way to our lake lot when the check engine light came on again as well as the service Stabilittrak light.  The vehicle immediately ran rough, would not accelerate and smoke was coming out the tailpipes. Luckily we were not far from home and I was able to limp back home. We subsequently had the Tahoe towed to a Garage on July 2, 2025 where after diagnostics were completed they determined that the left side Head of the engine was recently removed and someone had changed out the lifters with non-GM parts which were found to be seized. The mechanic also noted that the Oil Sender was broken and glued back together.   On Friday July 25th, I emailed Mo, Curtis and their managers with the information above and requested support in covering the cost of repairs and never received a response.  On July 29th, I emailed Mo, Curtis, their managers and the General Manager and never received a response.  I have also left phone messages for the General Manager requesting a call back on August 1st and on August 5th however still have not received a response.  When meeting with Finance Manager, Curtis Jensen, we were assured that this dealership was honest and would never sell anything that they would not sell to their own family.  Mo assured us that this dealership does not sell vehicles with engine problems.  After the stress and financial strain that we have been put through despite assurances from the Wolfe GMC Buick sales team that we were buying a good reliable vehicle all we were asking for was support to rectify the issue and have been ghosted instead.

We broke down in Edmonton (3.5 hours from home) after a family funeral. Power steering pump went…read moreout.. We arrived at the dealership around 4 pm. They arranged for a rental (less than 2000 km.) brand new. They drove us to Hertz. He even held my car door for me. The staff at Wolfe were happy, attentive, and very helpful. The car was repaired by 3:30 pm. the next day. The price was appropriate for the work involved. In the end we are extremely happy and they covered the cost of the rental. HAPPY DAYS, Thanks Duane Kuck, and staff. You are awesome!

Great place to try and look at cars until Jonathan Gold comes out and starts his pressure sales…read morebullshit. Worst service I have ever dealt with. This guy forced his way in as we were dealing with one of the nicest sales people and ruined the experience. Told us to leave. I do not understand why Jonathan Gold would have the position of sales manager, as all he can manage is to drive off potential clients. Stay away from this guy. 0 out of 5

I am an owner of 2 Subarus, one purchased at Subaru City and take both vehicles in to them for…read moreservices. Taking in our 2019 Ascent (190k) for a major tune-up (E/F Service) and rear brake job. Was able to sit down beforehand with an advisor and go through the maintenance schedule and my additional request. A quote was not offered so I asked for one. Their response was "maybe $1500" when pressed for a more exact answer it changed to "well, $1700, but that's not including shop supplies." Dropping car off at dealership the online estimate emailed to me (after most work completed) shows a total of $3000 for work requested. Speaking to the service advisor on the phone I was told "$1700 was parts only. Shop supplies includes labour." A a skilled tradesman who has worked many years in service and maintenance, I can assure you "shop supplies" are sundry items and labour is a different line item. While the folks are friendly, service work is adequate, there is free coffee and Uber service is provided, my feedback to the new ownership group is to have your service advisors understand what are "shop supplies" and give a COMPLETE quote which includes parts AND labour. As there will be more substantial repairs to be done on my vehicle, I have sourced out an independent garage that can do the same work for about 1/2 to 2/3 the price with proper estimate up front. Only downside is no free coffee or Uber...

Recently bought a 2025 Acura ADX A-Spec from west side acura, and I highly recommend this…read moredealership. They were so kind, helpful, and fair in their dealing. I highly recommend doing business with this dealership.

We recently went on a huge search for a specific vehicle. Our search eventually led us here…read more After disappointing results at other dealerships we internally steadied ourselves to hold firm to our expectations. No need. Alissa and the administrative staff at West Side Acura delivered the vehicle and the numbers we were comfortable with. No pressure. No BS. No effort to redirect. The vehicle we were looking for is now parked in our garage. Thank you West Side Acura for taking the stress out of this purchase.

We had a great experience working with Sanket. He was very professional, patient, and took the time…read moreto answer every question we had. He understood our family's needs and helped us choose the best option without any pressure. We truly appreciate his excellent customer service and the smooth buying experience. We will definitely recommend this dealership to our family and friends. Thank you, Sanket!

Came in to get my Pilot serviced for oil change. Better…read morethan what I had expected it and what I remembered it to be last time I came in. Service was faster. Normally oil changes would take a whole day but this time, it only took 1-2 hours which I was impressed with.

Don't waste your time. Buddy won't get out of his chair to help…read more Figured out why, he charges people lot rent to sell there so, the way I see it a sold car is less money for him. If you have a car there you shouldn't. If I did it would be gone asap.

Owner is extremely rude. stopped in to look at a vehicle with full intentions of purchasing,…read moreWouldn't let me test drive. When asked why he started screaming a me saying "you have no money and stop wasting my time." when I offered a deposit to negotiate the deal he said he didn't take debIt. I would NOT recommend buying a car from there.

It was an Outstanding business with Mr. Vandan, He was truly, Genuine Gentleman to do business…read morewith anybody in this planet. Very Professional and calm, Listen to customers needs and match the greatest product according to customer's happiness. I could say, if i am going to buy a another vehicle, i will defiantly go to Toyota because of his professionalism.

We bought a Toyota RAV4 from Toyota WEM with Chris in September last year with a written promise of…read morelifetime oil changes. The contract clearly states "whichever comes first", meaning mileage or time.By May, our car reached 6,000 km, and we were already past the 6‑month mark. Well within Toyota's normal maintenance schedule. When we went in, Toyota WEM refused to do the oil change and told us to "come back at 12,000 km." My husband went back June, July, and August, and every single time he came home disappointed because they still refused to perform the oil change we were promised. Their explanation was always the same: "Your car is under warranty, don't worry if it breaks down." Now it's September, our RAV4 is at 14,200 km, and Toyota WEM still refuses to honour the lifetime oil change agreement. We even showed them the paper that says "whichever comes first," and they dismissed it.We considered getting the oil changed elsewhere, but Toyota WEM kept implying our warranty might be affected , which left us feeling stuck and misled. At this point, we regret buying from Toyota WEM. The service has been dismissive, unhelpful, and has caused months of frustration. A dealership should honor its commitments.

Found the 2015 Yukon Denali we wanted on Kijiji, it was at the Kia west Edmonton dealership. Met…read morewith salesperson Adel, agreed on vehicle price and trade in value, was told Vehicle would go through a 150 point inspection before I would have it in my possession. Then met with finance girl Kathleen gave us written out on paper,payments of $354 biweekly. First payment comes out $10 more! The $10 isn't the problem it's the dishonestly that doesn't sit well. Come back to finalize deal With her and she is 40 minutes late getting is Into her office, due to another manager dealing with a "crazy client" is what we were told. Timeliness is important as I have my toddler and baby with me. Pick up the vehicle a few days later, after promised repairs are preformed. As soon as the vehicle was driven off the lot two warning sensors came on. The air shocks sensor and the side detection sensor. I immediately called Adel back and he told me to bring the vehicle back. I bring it back and they keep it for a few more days they say everything is mechanically sound. Again as soon as I drive off the lot the sensors immediately come back on. Now I'm highly annoyed I have two small children and each time I have to take the car seats in and out of my vehicle to put in a loaner vehicle. I also question if it was even looked at in the first place. Finally after the third attempt to look at and fix my vehicle they decide to take it to GMC. So in one month of owning the vehicle and making payments on it I've actually had physical ownership of the vehicle for five days. I understand that things can be overlooked but this was an absolute joke. Out of all of the vehicles I have purchased in my lifetime this has to be the most difficult situation at a dealership that I've ever had. After all the problems I've dealt with at this dealership I have attempted to contact Paul Ricci the customer relations manager and left a message but my phone call was never returned. I guess customer satisfaction is not a priority to this dealership.

I bought a KIA Sportage from his dealership in 2023 and had a horrible experience with this…read moredealership. I wrote a a 1 star review back then and was pretty much told that they didn't care. Years later, this dealership continues to cold call me trying to get business from me asking me if I'm interested in purchasing another vehicle from their dealership. I've been called several times in the past 2 years and each time I've told them to never call me, but they continue to do so. So here's another negative review for continuing to cold call me after I've continuously told them I do not wish to be contacted and I will tell anyone willing to listen to me that this dealership is the absolute worst. I'd purchase a vehicle literally anywhere else than KIA West Edmonton. Sincerely, André Bisson (The guy you keep calling)