Polite, prompt service. They let me choose the best day for me to get my radio replaced. They were prompt and they also checked my tire that had as slow leak...no charge. I love working with Carson. I always ask to be put in touch with Carson as he is a lovely young man. He is knowledgeable and polite, he smiles. and gets things done quickly. He is truly a outstanding employee.. read more

I've come to this Toyota about 6 times now. And something always goes wrong. Today was the last straw, we will be going to a different Toyota to do servicing and details from now on. We came in for a shampoo and detail, as well as a quick diagnostic report. We were told at 9:30am that everything would take one hour, and then the shampoo drying time would be 3 hours. We checked in to see what the status was for waiting at 12:00pm, they had not even started anything yet. We don't have the time to wait longer when it hasn't even started so we canceled the entire thing and are waiting for them to bring our car back so we can leave... It's 1:00pm and they still aren't able to bring our car back, when we've had no work done! We've just wasted nearly 4 hours (and counting) for nothing! Don't waste your time, go to a different Toyota. Only saving grace is they always have property brothers playing in the waiting area. read more

I had my first scheduled maintenance for my brand-new Toyota at the dealership. The staff was professional and pleasant.

Do not bring vehicle here for service. Ripoff artists. Brought Rav 4 in for oil change and inspection. 2. 5 hrs later they called and said back brakes are worn and should be replaced . Cost $750. No thanks we replied. Said belt was cracked and should be replaced . $170. Said ok . over hour later we went to service counter were Told that it's another 20 minutes. At that point they said pulley was bad. Went out to see mechanic about this. I could see easily that the plastic wheel if pulley was worn. cost ($750). Asked to see belt and he could not find it . Why didn't mechanic see pulley when changing belt. Instead he put everything back together and then mentioned pulley so that he once again had to take tire and guard off. left decision to my wife Because she is the one who drives it. I thought maybe a big job. Realize now I could have changed everything myself for about 1 hour labour and $225 parts. when they brought car out only used pullley was there. For third time asked for used belt. 15 minutes later they brought out a belt And we left. As we are leaving I look at belt and dont see any cracks That they said were there . Go back in and talk to asst service manager. Asked him what is wrong with belt. After 5 minutes he says nothing why? I said because your mechanic said it was bad. He then leaves to and comes back 10 minutes later and says he talked to senior mechanic and he says it's worn. What happened to it's cracked ?So frustrated ask to talk to service manager. Told he is not in and will call me. Now 5 days later and no call. Always ask for parts replaced. You will see in photos that pulley wheel Could be easily replaced at fraction of cost and belt is fine BEWARE for these ripoff artists read more

West Edmonton Mall Toyota - Car Dealers Near Me - Edmonton, Alberta

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We're so great full to Mr. Richard Bordallo for helping us for Fast, excellent and amazing good service. On the top of that our payments for auto loan and interest rate now was low because of Mr. Richard Bordallo he did his best and power to approved our auto loan. Even though we had a bad credit and it was impossible to approve our credit but he will do his best for helping us. We are so blessed to have you as a friend and family . He deserve a more stars for his amazing service and for highly recommend. Keep up the good work. read more

West Edmonton Mall Toyota - Car Dealers Near Me - Edmonton, Alberta

Very disappointed with the dealership. They used to be called Mayfield Toyota, which is where I purchased my 2018 Toyota Highlander new. One of the accessories I asked and paid them to install was a towing package with a 7 pin connector. I had the intention to someday get a trailer with electric brakes, but didn't want to have the brake controller installed at that time, so I asked them to just install the 7 pin connector and wiring. Six years later, I had to replace the 7 pin connector due to wear and tear and discovered that this dealership had installed only a 4 wire harness with three other wires connected to the connector, but dead ended approximately 5 inches back from the connector. They wrapped all the wires into a bundle with electrical tape, so it wasn't obvious that the 3 wires weren't connected to anything. When I went to WEM Toyota and showed them what they had done, they agreed that they should have ran 7 wires all the way to the dash so that when I was ready to install the brake controller, everything was there. They told me the electrical technician wasn't in that day , but to make an appointment the following week to have the issue corrected. I arranged a new appoint, came in and was then told that I would have to pay over $1100 to have the issue corrected. I asked to talk to the manager, but the manager had the front end person tell me the salesman that sold me the car back in 2018 was at fault and there is nothing they can do now. The manager didn't even have the respect or time to talk to me in person. I recommend staying away from this dealership, they cannot be trusted. read more

My Mom and I spent the last 3 days visiting showrooms all over Edmonton and St. Albert, test driving vehicles before finally settling on a Santa Fe Ltd. I have to say that my BEST customer experience throughout the entire process was here, at Mayfield Toyota. From not being jumped on like vultures when we walked through the door to the layout of the waiting area - we simply did not stop into a dealership we liked more. There were some pretty funky things displayed, too, like a car comletely on it's side! All the vehicles in the showroom that I walked up were accessible with unlocked doors (why do other dealerships lock car doors in a showroom?!?). It was bright, clean, modern - basically perfect. I also liked that there wasn't random stuff strewn about - No spin to win crap, no piles of BBQ's or Pressure Washers in cardboard boxes, etc. I'm here to look at a vehicle not mountains of freebies for buying a vehicle. Our salesperson, Hieu, was the BEST cars salesperson I have ever met. He was quirky and the perfect amount of casual and nerdy to be an exact match to my shopping preference. I felt completely comfortable with him and I wouldn't hesitate to personally recommend him to anyone in the market for a Toyota. The vehicle we most would have liked to buy was the Highlander Hybrid LTD edition but with Toyota's financing at bank rates right now (compared to other dealership's in town offering 0%, 0.99%, and 1.99%) we just couldn't justify buying a 59k vehicle at the current interest rate they were offering right now. That being said, when it's time to trade in our mini-van ( as in I don't need sliding doors anymore because my children won't then hit another vehicle's car doors, we will definitely be back!). I was unbelievably impressed with the performance of the current hybrid options! I will definitely be back! read more

Absolutely excellent service from start to finish. We were treated like family as soon as we took our Toyota and Highlander in for tire change and servicing. We have been going to this Toyota for many years (Mayfield and now WEM toyota). We would never want to take our vehicles anywhere else! It is always well run, managed and fast service. We had our vehicles detailed as well, and they were like new vehicles when we picked them up! Highly recommend getting your vehicles detailed!! It is worth every penny! If you want to go somewhere where you can trust things will get done right, go to West Ed Toyota! Thank you so much everyone who we dealt with at WEM Toyota!! read more

It was an Outstanding business with Mr. Vandan, He was truly, Genuine Gentleman to do business with anybody in this planet. Very Professional and calm, Listen to customers needs and match the greatest product according to customer's happiness. I could say, if i am going to buy a another vehicle, i will defiantly go to Toyota because of his professionalism. read more

Getting your car serviced can be very stressful!!! Especially if you have young children that you need to entertain while waiting. I had a terrible experience at another Toyota dealership and decided to stop in at Mayfield and ask a few questions of their service manager Chris. He was so welcoming and beyond helpful! He was able to have Noel take a look at my car right away. This is was a big deal as it was noon on a Friday. He was pretty sure he knew the issue but wanted to check it out to be sure. Everyone was so kind to my daughter and I as we waited. She just turned 1 and is a busy girl. Several of the staff from different departments stopped to chat with her as they past by. And no one minded that we were walking/toddling around and touching the cars. At last our car was done, I didn't mind the extra wait time as like I mentioned they were squeezing us in. I thought they were just doing a diagnostic and I'd need to rebook for the actual repair. Not the case, they had actually done the repair at the same time!!!!! Added bonus is it was covered by a warranty extension. AMAZING!!! This will be my place from now on and I will absolutely be spreading the word. read more

The Best experience i ever had with any Car Dealership! Best people working at This dealership Sukh gave me the best deal n omar was good aswell. Good deal with Kailey in Finance. Look for these guys n u set! read more

I ordered a 2022 tundra Platinum on March 8 2022 and was told it was to be here in July 2022 I wasn't optimistic so thought Aug or Sept. I still do not have my truck but am told delivery April 2023 , now I am told no 2022 but a new 2023 and I have to pay $7000.00 more . I approached my salesman about the issue and was directed to the manager. This is where everything went wrong . I said this is totally unacceptable that I have to pay $7000.00 more for vehicle that we had a deal on. I tried to compromise and said can you possible give my a break to air bags, box cover and winter tires on rims and was told to more or less go fly a kite, we cant do anything to help you . I own a business and this is no way I would treat a customer ( or I won't be in business very long) I would recommend shopping somewhere else. If I could I would rate ZERO. read more

Amazing experience.All thanks to sukh great sales person makes you feel home and comfortable. Will be recommending Mayfield toyota to others. All the best.keep up the good work. read more

Most of my cars I bought it from this dealership but the last two cars I bought from this dealership I can say it was an amazing service. Excellent Customer Service and attention to detail. I highly recommend this dealership they are so friendly, helpful, accomodating Special mentioned to this 4 agents Simon, Hisham, Camille and Mylene cant say anything but you all are awesome. Keep up the good work. read more

Buying my first car was such a stressful process. Every other dealership I went to made me feel so lost and pressured to just pick a vehicle and sign the papers. My experience at Mayfield Toyota was such a delightful change. Andy and Tracy were wonderful!!!! They took all the pressure off me and made me feel so secure and confident about my purchase. There was no pressure and they were both constantly in touch with me guiding me through the whole process. Honestly, I am not one to write reviews online (this is my first) but oh my God Tracy and Andy really deserve a billion stars for the service they provided. Such an awesome team! read more

Friendly staff. I specifically want to mention David Wright, Joan Lee, and Mr. Noel Bringas, service department for excellent services.

Amazing experience. All thanks to Desiree and for the hospitality. Cheers for all WEMTOYOTA,

A while back my wife and I were looking or a pick-up truck. The salesperson we were working with was helpful and friendly. To say that the Finance Manager is a very frustrating person to deal with is an understatement. We were declined for financing and this guy refused to refund our $1,000 deposit even though the paperwork clearly stated, "subject to financing." It was not until we filed a court claim and served notice that our refund was returned to us. Toyota is a good company. Mayfield Toyota is not one of their better dealers. Just because a dealer has a high volume of sales does not mean they are particularly honest. read more

Went here to get three keys cut for a 2010 Yaris. I had bought the keys elsewhere, not through a Toyota dealership. The man that I dealt with in the parts department seemed a little put off that I hadn't bought the keys from them - "Where did you get these keys?" with a side eye at my answer. I was waiting at the counter so I happened to overhear and see some of what he was doing. Taking quite a while to look at something on the computer, I heard him say "Oh, it's a sedan", taking them to the back somewhere. I didn't think keys would take very long to cut, but I was waiting for about 20 minutes. Too long in my books. He did cut them with the key code, rather than just duplicating them, which is (should be) better. $5 per key. However, I realized when I got home that the keys didn't turn in the door. I hadn't gotten them programmed yet, so they weren't supposed to work in the ignition, just open the door, and they didn't even do that. My husband suggested they might just need to buffed down a touch. I went back the next week to get them fixed and to get one programmed. Five minutes after I dropped them off, one of the service guys called me and asked "Where did you get these cut", sort of in a ticked off way, and I told him I had them done there. "Ok, bye". Anyways, they ended up having to re-cut the keys completely, but didn't charge me for that. Obviously the first guy didn't do it correctly. I went on my lunch break so had to take the shuttle back to my office. Waited for that for about 20-25 minutes as you just write your name on a list. So even though I had an appointment for a certain time, I couldn't book a time for the shuttle. You can book a time for them to return and pick you up, but I just had someone from work drop me off. As for the service on both visits, it was pretty meh. Nobody was extremely friendly or rude. I unfortunately felt like I was in a bit of a stereotypical situation - a young girl in a car dealership alone (without a male), so I didn't receive top notch service and when I was asked questions they sort of seemed to doubt my answers (even though I knew the answers). The people in the service department were pretty bland. The guy at the desk was texting and sort of just not too interested in me. Essentially, the service I would expect from a car dealership! read more

Terribly disappointed with Toyota Canada and Mayfield Toyota. 2013 Tacoma 19,500km with surface rust around 3 of the 4 door windows. Took the vehicle in for them to take photos of the rust and send to Toyota Canada for authorization to fix the problem. They will not fix the rust due to paint chips. I have no paint chips on bumper, hood, pillar and windshield is perfect. How can Rock chip the paint around the windows? Mayfield Toyota will not back the customers. Chris the Service Manager is absolutely the problem as he recommended to Toyota Canada not to fix the rust. Up to this time I was very happy with Toyota. Does this make any sense to everyone? ZERO STARS!! Please consider carefully if you are looking to purchase a vehicle from Mayfield Toyota. read more

Before you buy a car, look around and get the best quote for your vehicle. Compare prices and see if they can match it. Buying a new vehicle is a big decision, but it doesn't have to be a difficult one. Preparing yourself and doing your homework is the key to being able to make the important decisions with confidence. Once you've decided on the car you will buy or lease, you will need to be able to determine what a good price is. This is where it can get very tricky. Before you sign on the bottom line you need to know how to recognize a good deal when you see one. The car salesperson's job is to try to sell you the car for the MSRP or Manufacturer Suggested Retail Price. Your goal as a buyer is to negotiate a deal as close as possible to the Dealer Invoice Price. Find Toyota car prices for Canada and get dealer invoices prices for Toyota cars at Car Quotes Canada. Toyota has the best and cheapest parts replacement. Refer to me, and I would recommend going in and talking to Kun Wu. I give Mayfield Toyota a 10/10. http://www.mayfieldtoyota.ca/ read more

West Edmonton Mall Toyota - Car Dealers Near Me - Edmonton, Alberta

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My first 5 star rating. No pressure, no scare tactics, nice and relaxed. My sales person Andre was the nicest I've met. Been working with him for almost 3 weeks. Haven't been to service yet but the place looks great, lots of free coffee, not as nice of new West End Nissan, but I recommend Mayfield Toyota 100%. Fantastic stuff. If you ever think about buying a Toyota, pls use Andrew and say Gianluca recommended you. You won't be disappointed.... i guarantee that. read more

I needed to take my car in and get a tune up and oil change. In all frankness, I do have to say that I am not crazy about the fact that their shuttle service is NOT convenient if you work in the North End (I live in the West/Downtown area).... even when I would have an appointment at 7:30am, I would still get to work by almost 10am... :-( However, this being said, I finally managed to be able to get my car in on Saturday morning, 8:15am. NO, there was no shuttle to take me home for the duration, but with my magazines in hand, I managed to read them tranquilly with my vanilla latte (they have a machine that serves up coffees/lattes/ect for free) until my car was ready at 9:45ish :-) So, with the good and the not so good, I am glad to give my dealership a 3 since they finally managed to help me find a happy "medium" with regard to my car getting serviced. One thing is sure, thank goodness the next time I need to go in is in July :-) I am a teacher so at least I have some room to make arrangements then :-) The Staff is quite nice and they do try their best to figure out a way to accommodate your schedule. In fact, Mr. Moore (one of the people in Service) wrote me via email to figure out a good day/time promptly and within a few days :-) read more

Brought our van into Mayfield from Whitecourt (1.5 drive) to get work done on the Blindspot monitor. Get a call that it was completed the next day. Called them twice to make sure it was fixed they said yes.Skeptical. Go in and low and behold it wasn't fixed. Talk to the service manager Chris and he says it was working when he called. Lies. All lies. They didn't even touch the rear bumper where the problem was. And the warning light was still on. How much proof do you need. Also the wheel well liner was damaged, more on that later. So we get sent home. Another 1.5 hr drive. Couple days later we get a call saying it was done. My wife goes in (1.5 hr drive) and the manager opens the conversation by say "Oh I heard about you." Anyways the monitor is fixed. But the wheel well liner is still broken. They try and claim I hit the curb on the original service call. She asked to see the video and I clearly hit nothing. So they give her the run around. Makes me wonder if the conversation would have went differently if I was there. Oh and the rear windows were left open. DURING A BLIZZARD. Do yourself a favour and go elsewhere for your Toyota service needs. I love the vehicles. Hate Mayfield. I could have called but that would just be me yelling at some bs'r and getting more angry. I'll be copy and pasting this review everywhere I can don't worry. Have a good day. read more

Casey and Celia were great - would definitely recommend contacting them if you need a new Toyota.

Recently my boyfriend and I went in to look at getting me a nice reliable car for winter. The salesperson was awesome. We loved the test drive. At some point during the credit approval process, the finance manager became condescending, rude, and aggressive. We wanted a regular loan and the finance manager kept insisting we lease the car. Needless to say we walked out without buying anything. read more

BEWARE! I wish I could give zero stars. These guys are liars and thieves. I bought a used corolla and the engine light came on AS I WAS TURNING OUT OF THE LOT! I went back and was told tough luck and that it was my problem now. I took it to a mechanic and there were 6 engine codes which he said they just cleared before I test drove it so they wouldn't come back on right away. The quote to fix everything was in the thousands. My car was also sold as having autostart and was one of my buying factors. After signing the papers they handed my my keys with no fob. I asked for the fob and they said there was none. I pointed out the paperwork and ad which said there was autostart and that i had paid for it so i expected them to fix it. They flatly said that i had already bought the car and they weren't doing anything. The type of people that work here that would do something so absolutely reprehensible like this to another person are disgusting. I never thought the cliched dirty used car salesmen tactics would come from such a large dealership. read more

Bought a new Tacoma here a few years ago. I did all my research online, and knew the dealership had exactly what I wanted. It was a pain free sales process, even if I was left alone in an office for the better part of an hour. Andrew was honest and straight forward, and didn't try to sell me something I didn't want. I also felt I received a fair deal. The business office was a different story, and they were very pushy. I would have walked away from the sale at this point if I didn't need the truck immediately. The service is hit or miss. For the most part they are very efficient if not overly friendly. The shuttle is often late and not that accommodating regarding pick up times. There has been a small, but potentially expensive issue with the truck since my second service. They have told me it is normal, although it clearly isn't. Still hoping to have it resolved at this dealer as they offered me "free" oil changes if I continue to service it there. I would gladly give a better rating once they step up and fix this issue. read more

I took my veh into Mayfield Toyota for an oil change and they diagnosed an issue with a wheel bearing which will require replacement. They quoted $1100 and asked if I would want them to do the service right then. I held off and checked with another mechanic who did the same service (parts and labor) for $350. I can't wrap my head around the huge price discrepancy given the same service required. It took less than 1.5 hours to complete the replacement. I can understand if it was a couple hundred dollar difference, but $800 is ridiculous! This seems totally wrong read more

I arrived at my oil change appointment on time. Uppon checking in ,agent asked she will contact me when done .i told her i have an appointement now. She said appointments are different on the desk and when when car goes in. So i asked how long it will take to finish . She said it might take 2 and a half cause its too hot in technician area. Lol. Iam serious. And its for an oil change . read more

I've been using Mayfield Toyota for all my Toyota Camry needs. They are always appreciative of my business and go that extra mile. Best Toyota dealership in Western Edmonton! read more

We had a great experience purchasing our new 2019 Highlander. Showroom is good organized and salespersons team is very friendly and welcoming. Our salesperson, Bill Werbeniuk, is a great car's salesperson we have ever met. Very patient, knowledgeable, helpful, and answered all our questions. Amazing test drive. We felt that he cares about us, as a clients. Thank you, Bill. We would recommend Mayfield to our friends and family and specifically Bill. read more

IF I COULD GIVE THEM ZERO STARS I WOULD. In the beginning i loved the dealership, they were super friendly, gave us a "good" deal on our vehicle. Our problems with them started only a couple months ago. We had just bought brand new rims so we could switch our tires ourselves and asked them to put them on the rims for us. That took over 2 hours!! And they didn't even tell us it was going to take that long so we were stuck at the dealership. Next time I brought our vehicle in by myself for a simple oil change and service. 5 hours later, I am still stuck at the dealership!!! Because 1 apparently it isn't appropriate to give your customers a warning on their vehicle taken 5 hours and 2 they don't drive the shuttles to where I live. This was on the 12th of December. On the 14th of December we realized the truck was making funny noises. We called the dealership a couple days later and they said the soonest they could get us in was the 27th. We asked about rentals and was told the wait list was 3 weeks long. We only have the one vehicle. On the 26th our clutch blew. The only good experience we had out of this was the free tow truck thanks to Toyota roadside assistance. Absolutely the worst experience i have ever had. We bought a brand new 2015 Tacoma 3 years ago. Recently (boxing day to be exact) our clutch blew. AFTER 3 YEARS!! If you know much about vehicles a brand new clutch certainly isn't supposed to blow after 3 years of use. When we walked into the dealership after the tow truck dropped off our vehicle the receptionist asked if we were the people with the truck laughed in our face and said "oh that's funny". How freaking rude. Our appointment wasn't until the 27th "because that was the soonest they could get us in". Magically on the 26th they had a quote of $2000 for us. But they couldn't get us in before when we made an appointment until the following day. Spending the entire day on the phone trying to figure out what was going on, the poor service desk girl who answered the phone was doing the best she could but was clearly not getting the answers from the mechanics. We ended up having to talk to the service manager because we were concerned about why after only 3 years we were replacing the clutch and of course it wasn't covered under the $5000 extended warranty we paid for. He told us he would have the mechanics look into it when they took the vehicle apart. Fast forward to today (because oh of course magically it was fixed on the 27th) but we didn't have the money or time to pick it up until today (Dec 31) the mechanics 1 didn't even look to see what was wrong with our clutch and 2 DIDN"T EVEN FREAKING FIX IT PROPERLY!!! LIKE WTF?! On their sheet thing they put that the vehicle was making a funny sound. We go to drive it out of the dealership and its making a funny sound AND STICKING. Go back in and the manager told us another part was broken and that it would cost us another $1000! BUT they couldn't figure that out when they were fixing it the first time! I am so beyond disappointed in the service and lack of care with this dealership, when we get our vehicle back we will not be returning there! read more

Bought two new vehicles here. All the staff here are friendly and professional. The service is always excellent. Would recommend.

They sold me a "new" car that was in fact used. I purchased a matrix from Mayfield and the sale contract has the box next to the description of used check off. Further I was told the car was new and never registered. Several months later I received from Toyota Canada my warranty information, and it stated that the warranty was already over a year old!!!! This story goes on, but I am sick of talking about it. Anyway, worste experience with any company in my life. To add further insult Toyota Canada will not get involved and help, in fact they were downright rude to me. read more

Love this place!!! My family and I now shop here for all our vehicals!! Great staff and friendly service department!

Beware. Not sure how a simple oil change and recall update was going to end up justifying a $1900 bill for what turned out to be unnecessary repairs. It still ended up costing us $800, and I have an uneasy feeling that replacing our water pump was also not needed. Canadian Tire would have done the same thing for $360 We won't be going back. read more

Mayfield was one of many dealerships we visited over several days, and although we ended up buying another brand, I was most impressed with this showroom and salesman. No pressure, lots of info and answers, clean and attractive waiting area for service needs - all the things that make a difference in how you "feel" about buying a car. That may not be important to some people, but it definitely impressed me and I would recommend them happily. read more

No complaints about the end results of an oil and filter change for my non-Toyota domestic compact car, but the wait time was killing. Hours. Several. read more

My review is based on their horrendous radio advertisements that never seem to end. Their most recent takes the low road attacking competitors and stating their self proclaimed shit location isn't the reason they sell cars. I can't imagine the radio ads do because after being assaulted by them daily on the radio they won't be bringing my business in anytime soon. read more