These guys work very hard at giving their clients an "Audi" level experience. That does not mean they are perfect, but it means if they make a mistake they will work just was hard to make sure you are satisfied as a customer. Our Service Advisor is Ruben. He does a great job, is a good communicator and appears to genuinely car about his clients. He treats everyone with the highest respect. Actually, the whole staff is very helpful and I would recommend this store to anyone. We actually transferred our service from another location because the service was not acceptable. Another note: This store is newer and has the new Audi Dealership design. Very well done, plenty of area in the lounge to social distance and complimentary wifi. Perfect place to do some work while you wait on your car! read more

IYKYK..just in case you don't.. I had a scheduled appointment and was greeted within seconds of my arrival. Within minutes I received a text from technician Chandler advising I could reach out to him with questions or concerns. This visit was for a safety inspection and I was impressed with the top notch customer service. read more

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I am extremely dissatisfied with Audi of Greensboro regarding their service loaner policy. When I purchased my vehicle, I was explicitly told that I would receive a loaner car whenever my Audi needed service. That promise played a role in my decision to buy from this dealership. Since owning the car, that has never happened. Each time I bring my vehicle in for service, I am told that loaners are "limited" and unavailable. While I understand that availability can vary, consistently advertising loaner vehicles during the sales process and then failing to provide them afterward is misleading and frustrating. If loaners are not reliably available, that should be clearly communicated at the time of sale instead of being presented as a benefit that customers cannot actually use. Transparency matters, especially when purchasing a luxury vehicle where customer service is supposed to match the brand. I expected better follow-through and honesty from an Audi dealership. read more

I expected better from an Audi dealership, but my experience with Greensboro Audi was nothing short of frustrating and unacceptable. I brought in my blue Audi Q5 for routine maintenance under a prepaid service plan--including an oil change, alignment, and wash. Additionally, I needed a full windshield replacement after a rock cracked it on the interstate. While my service advisor Chandler was initially responsive and helpful--especially in trying to coordinate insurance for the windshield--things quickly spiraled due to poor internal communication and unprofessional management. My insurance company confirmed they received the paperwork late from the dealership, despite Greensboro Audi insisting it had been sent twice. A few days passed, and instead of following up professionally, the service manager Amir calls me and starts the conversation by saying "paying customers need the space"--as if I wasn't one. This was the first time I had spoken to him, and it was extremely off-putting. We had every intention of paying, and Chandler himself suggested that insurance could cover it. Yet Amir tried to pressure me into paying immediately by threatening to move the vehicle if I didn't comply--based on assumptions and incorrect information. That's not customer service; that's coercion. To make matters worse, the manager told me the car could be ready by Wednesday (it was Tuesday)--but it wasn't returned until the following Monday. And when it finally came back, the car was filthy, with bird droppings still on the hood--despite the bill stating it had been washed. Clearly, it hadn't. I then contacted Audi Corporate, and while they were polite and tried to assist, they also failed to get in touch with the dealership management. A full week later, I received no return call, no voicemail, and no follow-up. Even corporate was sent to voicemail by this location. That says everything. I paid for premium service through a trusted brand, and instead received dismissive attitudes, misinformation, delays, and a total lack of accountability. If you value honesty, clear communication, and actual customer care--stay far away from Greensboro Audi. read more

Let's just say I didn't go into Audi Greensboro to buy a new car -- I only planned to get my Q7 appraised. But with the level of customer service I received, I couldn't help but leave with a newer Q3! What might sound like a downgrade turned out to be one of the best deals I've gotten in a long time. I've never been a fan of the car-buying process, but Audi Greensboro completely changed my mind. Dan made sure everything went smoothly -- I was in and out in just a couple of hours. He took the time to listen, understood exactly what I wanted, and delivered. That's why I drove away in my new Q3 feeling completely satisfied. I'll definitely be back when it's time for my next vehicle! read more

I have purchased two vehicles from Flow Audi in the past three years and I have been extremely satisfied with their service, especially the service of Angela Obi. Ms. Obi has been amazing with everything from directing me to the right people who I need to see whether it is someone in financing, servicing, or sales, she has been impeccable. She has gone above and beyond what I expected. I highly recommend Flow Audi for your vehicle purchase and please see Angela Obi and she will direct you to the services that you need. You will walk away highly satisfied. I guarantee it. Sincerely, Michael J. Graham, Satisfied Customer read more

Bought a '24 RS3 in November 24. Sales experience was ok. But that's when it went south. Registration was never processed with my home state. 6 months of poor communication and unfulfilled promises later, I had to retain counsel. A lawyer and financial damages appears to be the only effective way of getting them to uphold their end of the deal and get my vehicle registered/legal to drive. My attorney obtained a settlement favorable to me. But that was only after I covered his fees in advance and out of pocket. Lesson: If you do business with these guys, you might need a good lawyer. read more

This place has superb customer service. I bought my Audi at another dealership but when I started experiencing issues from a couple recalls I brought my car here. Thank God! They went above and beyond to work on my car fast and efficiently. My car was a pain to say the least. The recalls did some rare internal damage. The whole situation could have been a nightmare for me especially with my lack of knowledge on car parts and operations. But it wasn't at all a nightmare. They handled my situation with the utmost integrity and fairness. They go above and beyond to accommodate their customers. Not just the customers that bought a car off the Audi or Volkswagen Lots but ALL customers that come through the door. Now whenever Im ready for a new car I will absolutely take my business here but for now I will continue bringing my current vehicle in for any routine maintenance needs or surprises. Oh and the men up front in service will have your back from start to finish. They also make it easy and painless to have direct contact with them through your preferred method of communication for consistent updates or questions. Fixing cars is never fun and it's unavoidable. We all deserve honest rates, certified hard working mechanics and most of all the truth. That is simply what you get here! read more

I generally don't write bad reviews. I feel that all people/companies are entitled to a bad day. What I experienced at Audi of Greensboro was a systemic fail on their part from my first call. I called to arrange service on my car. I explicitly expressed my need for a loaner vehicle while my car was being serviced. The woman who answered the call promised to call me back, and did not. I called a second time a few days later. A different person took my call, promised to call me back, and did not. Three times was apparently a charm. This lady was very cordial, took my information and arranged for me to have a loaner car, as I have gotten every time my car has been serviced by a different dealer. Mind you, I prepaid for all services, and had to wait three weeks for a day when a loaner car was available. I drove to the dealer early on the morning of my appointment. The remnants of a tropical storm were working their way through the area, so driving was treacherous. When I dropped my car, I was told that my car was out of manufacturers warranty (by a few months) and that their policy prohibited them from providing a loaner. I explained the conversation I had when I set up the appointment. The service coordinator was unapologetic and rigid in his stance. I needed to get to work, so I took my keys back and left. I will be taking my car to a local mechanic from now on. I refuse to pay higher prices for sub-par service. read more

if your looking for an Audie go to Audie Greensboro they are fantastic they treat you like family not a stranger they'll work to get you the vehicle your wanting even if its from another dealer they definitely want to make you happy and meet your expectations this a wonderful experience and our first time there but it was like we had been there before even after we bought our car they called to see if we needed anything had any questions if you wan great service from sales or service this is definitely the place to go read more

Absolute worst service experience ever. Totally tried to rip off my kid selling unnecessary service. Did not have parts on hand to complete the brake work on appointment date and charged more when he went back to have the work completed. Then they tried to sell him additional service. We will never really know if he needed the work done that they did read more

Superior customer service. Best Audi dealership in the Southeast. They kept it business and professional. They were accommodating and kept me informed regarding services rendered. I have referred others and expressed my exceptional customer service. read more

Asked for an estimate for a part repair and a timeline. They told me they can't give me this information until they run a diagnostic to confirm the problem. So I left and proceeded to call Raleigh Audi and they gave me the info in 3 minutes. Time and time again Audi of Greensboro shows they have no idea what they are doing. To anyone reading this, do yourself a favor and take it somewhere else with competent employees. There's a reason I bought my A7 in Raleigh and continue to give them my business. read more

Drove 1.5 hours from Hudson afterschool in the pouring rain. Got up there & was greeted by the people that I would be working with. Was looking at a 2016 Lexus NX200t. Fell in love with the car. Went to talk numbers & told them I needed my payments at or below 300. They absolutely would not work with us to help us get to that 300/mo. They kept trying to get us to put more & more down but said it wouldn't help the monthly payments that much. Since it was near closing time we were treated like an inconvenience by the sales manager & the salesman. The man that showed us the car & rode with us on the test drive was amazing & apologized for the others treating us that way. The "lowest" they could get my payment was $323 & they kept trying to add gap insurance & all sorts of other stuff that we expressed we couldn't do. Didn't seem to care. Once I expressed I would be paying for the car they told us I'd have to be on the loan or it'd be a straw purchase. When I asked how much more expensive that would make everything they just looked at me like I was stupid & didn't answer my question. So we left! read more

Went in for a brake pad replacement. Without my consent, the dealership went ahead and approved a ton of unnecessary work on my car totaling 4K. When I called to ask why this happened they said I gave them approval, despite never doing so, and therefor I have to pay for the work and "to make it up to me" they'll give me a free servicing next time I came in for work. Absolutely shameless scammers who had no problem cleaning out a college kid's wallet. read more

We had the best experience we have ever had buying a vehicle with Flow Audi in Greensboro!!

Service for my A6 was a joke, at my time and expense unfortunately. Really turned me off on Audi as a viable brand. Probably the main reason why we just bought a new Lexus! Time will tell. Luckily, only a few blocks away is Foreign Accents which has Audi-trained mechanics with the experience and intelligence to truly troubleshoot issues. read more

****Buyers beware.***** I purchased a preowned certified 2017 Audi A6 with 9k miles in June 2018. My first week after owning vehicle, I had to bring it back due to break issues. They stated the front rotors were warped and they fixed him. Since then I have had issues with my MMI screen going blank, Front parking sensors not working , Lights staying on, coolant leaks, Bluetooth issues. I have shown them videos of the issues but they say they cannot duplicate it. Therefore they can't fix it, despite them seeing the videos. They have been no help and trying to make things right for the sale of a lemon. In fact Audi of America hasn't been much help either. Flow Audi of Greensboro wouldn't allow me to return the car and buy it back. They offered me in December a 2018 Audi (that I didn't won't ) to clear their inventory but would have made my car payment $1000 Again taking no responsibility for the lemon they sold me. My front brakes are warped again and still the same issues. Now with 27,000 ,still under warranty now they're saying the front rotors are warped but it's not covered under warranty. My new offer is a new 2019 Audi A6 with a $1200 car payment . Currently my car is at the Flow dealership in WS. I have a loaner now. This is about the 10th loaner I've had. My dream car has turned into my worst nightmare. I'm stuck with a "Luxury Lemon". This is such an inconvenience. THEY HAVE DONE NOTHING TO MAKE THIS RIGHT. How about just fix my car!! read more

Service reps and Mgr are great. Very well organized and customer oriented. Watch for high value service specials offered from time to time. They would have all my service business if more competitive but I understand their level of service comes at some additional cost. read more

The service here was very friendly, quick, and not expensive. Scheduling a time to come in was as easy as filling out a quick online form and got my preferred time and quick reply. I would recommend to anyone looking for a place to have as your main service station for your Audi and when it comes time to upgrade my Audi will be looking to them because of their friendly staff! read more

Aaron was excellent! This was not my regular dealership and when I drove up, they called me by name. I was super impressed. They kept me up to date on my repairs and picking up my car was smooth. I would recommend this dealership! read more

Robert (tall one) might be the worst person to work with and has really left a bad impression on me about this dealership. He was rude when discussing car options, rude when he speaks to you in general and acts like you should be thanking him for his time. These guys have don't really seem to have professional integrity and for being a luxury brand, you do not get that level of service at Audi Greensboro. They also subscribe to the view of using typical "shady car salesman" tactics, such as rushing decisions, 1 day only offers and not sharing information when it's beneficial to them, even though they are asked. After going through this experience, I never want to shop at this dealer or a Flow dealer again. read more

I had a wonderful experience when I purchased my 2020 Audi Q5. Not only is the car fabulous, but everyone at the dealership was a pleasure to work with. Ethan worked with me to arrive at a deal I could afford. He was both prompt in his responses and patient as I considered my options. Others at the dealership worked with me to educate me on safety settings. It was the best car buying experience I have ever had! read more

****FRAUD ALERT***** Hello all, I am hoping whoever is reading this review, read till the end and apologies ahead for it being too long. But, we all rely on the reviews and it's time for me to pay back to the community. So, I was in the process of buying a new car as my current leased vehicle was set to expire in three months. Naturally, I talked to few dealers locally and some distance away, and after spending hours on the phone/emails/texts etc. I decided to purchase the vehicle from FLOW AUDI OF GREENSBORO, NC on 3/18/2020. I live in Charlotte, NC and this dealer is about 120 miles away per trip from where I live, but I didn't mind driving that far because of the phenomenal deal he was giving without worrying about the local dealer incentives like car washes, loaner etc. He promised (over the phone) the discount on new Q7 plus covering the three payments on existing vehicle which I was supposed to turn in. I did ask him to write all that on the paper to be on safer side, but he refused to do so. I asked him how come he is giving me such a good deal. He cleverly took the excuse of COVID-19 saying they don't expect lot of people and they want to sell cars. But, since I didn't want to pass up on such a great deal (because no other dealer came even close to it), I decided to drive down to the dealership(took off half day PTO and told my wife to take one as well). They told us they are closing at 3 pm that day(a flat out lie), because when I said I can't make it before 5:30, they said we are open till 7 pm, and we left the showroom approx. 9 pm, and there were people still coming in at 8 pm. After reaching there, the salesperson played devil's advocate and tried hard to sell the car that he knew was totally out of my budget, but he eventually succeeded in doing so, but we were happy with our purchase. After that, he wasn't ready to give the same discount that he was offering on other one even though this was 8k more expensive, but eventually he did. Then came the loan guy with first set of paperwork detailing about monthly payments etc with Interest rate we decided over the phone and everything else I had discussed with the salesperson. My Credit score is 730, which is pretty close to Tier 1, but even then he slapped with a 4.99% APR initially. After 45 mins of wait, he came up with another set of sheet drawing the details of monthly payments etc, but at this moment the APR had reached 5.99%. I didn't mind it because I was thinking of re-financing it anyway. I told him I am going to put $6000 down payment towards the car and he had always given me estimate based off of that the whole time. The last time he brought the final numbers after we agreed 5.99% APR, he had the down payment written as $4400 instead of $6000(I owned $1600 on my old car). I asked him about it, and he said instead of them paying me $1600 for the car, they deducted it from the original $6000 down payment, so I only have to pay $4400 for it and it made sense. I was under assumption that they are going to take care of the payments of my old car since I am going to leave them with the dealership(also made the same deal over the phone with the salesperson) and that's where I made the biggest mistake in this whole process because I decided to take them for their word and trusted them fully. We came back home and next morning when I ran the numbers, it occurred to me that I am still going to pay for my old car and this new car, so, I decided to call the salesperson and asked him about how they are going to settle the old car that I had left with. The salesperson immediately responded that I have no clue of what I am talking about and that he would ask the loan guy to call. The loan guy called and told me that the only way he can have them issue me a check for $1600 is if I pay them $1600, which makes no sense whatsoever and he kept saying the same thing over and over again. So, at this point I was frustrated and it turned into argument, because the guy wasn't ready to listen beside keep talking about the same story of how he came down to $4400 instead of $6000. I called the salesperson after this asking him to settle this down, but he ignored me and told me that he has been instructed not to have any communication whatsoever with me and neither the GM nor loan guy would have any communication either. So, throwing caution to the wind, I decided to haul out my old car as well from this dealership to be on safer side. As of right now, I am making payments to 2 cars, and got much less discount as compared to what other dealers offered, drove more than 300 miles in less than 24 hours and had to take off from work again. NOTE:- During the initial negotiations, manager, Robert Smith flat out lied to my face(caught red handed btw) trying to sell car and talked very rudely that almost made me look elsewhere. read more

Worst service ever. If I could, I would give them 0 stars. I had a car picked out and gave them a $500 deposit. Instead of me deciding when I should pick the car up, they told me a date to pick it up on. The day they wanted me to pick up the car, I had to go out of town so I told them I would pick it up when I got back. They didn't even refund my $500 because I didn't pick up the car on the day THEY wanted me too. What?! Worst customer service!! I've never had to deal with anything like this at BMW or Mercedes. I'll happily take my business elsewhere. read more

Excellent service all four times I have had my car maintained. Mark, Alicia, and Aaron are all top notch

I came in searching for a car for myself and was thoroughly disappointed and disgusted by the lack of costumer service. I was walking around inside for 20 minutes and no one came to help me, or even asked if i had any questions. They all sat behind their desks and paid no attention to the costumers, except one man who was attending another family. And to think, I was going to buy a car from them. read more

This is my favorite dealer, the service staff is awesome and they go out of their way to take care of their customer. I have not experienced the sales side of the business, but when my Audi needs service, Aaraon Ford and his team are always there to take care of my car. Totally recommend Flow Audi Service. read more

Branden Stevens was our salesperson. He was an awesome salespersons. We were undecided between Flow Audi of Greensboro and Hi Line Garage in Charlotte. We started looking that Thursday and purchased my Audi that next day, Friday. Branden was very helpful and informative while test driving process even after we told him we still wanted to look else where. During the whole time Branden called and checked in on us and gave us some helpful tips and also gave us a free Carfax on the other vehicle in Charlotte. read more

Flow Audi has abandoned its customers. It has made the financial decision not to provide any support for customers affected by the Takata air bag recall. Many other dealerships have stepped but Flow Audi has decided that its customers are not worth it. Really sad to see such horrible management. read more

My husband and I recently moved to Greensboro fromLouisiana to open our own business. Audi is known for Excellence but in Greensboro I don't think they hold the company in the same esteem. Each time we've gone to have service done on our A5; the service has been far from excellent and the service reps have even acted as though they have an attitude for some reason. Just not what we're use to. Coming from New Orleans Audi.... A step above the rest!!!! read more

I absolutely love Aaron Ford and his team in the service department! I am 110% happy with them, they always go above and beyond. Awesome group of people for sure. read more

Great place to purchase or get your Audi repaired. Service department really goes over and above.

I have taken my Audi here on multiple occasions for service. While I purchased it in Charlotte I would absolutely recommend them over Audi of Westlake. While I do not have any experience with their sales department I have been very impressed with their service department. The staff is very friendly. I love being greeted by Emily when you come in. They are very prompt and are able to give accurate estimates on how long you should be expected to wait. When I was stuck on the highway in a traffic jam and was going to be over 30 minutes late for my appointment they were very understanding and were still able to see me the same day. Any time I have needed a loaner car as long as I have requested it in advance they are very accommodating. The prices are reasonable. I would recommend them to anyone in the area needing to get their Audi serviced. It is also a convenient feature that you can text them with questions and get a response quickly. read more

I love this service department! Always so friendly and efficient. My daughter had her car serviced multiple times while in college and I knew they would take good care of her Q5. read more

I recently purchased an S5 from Flow and was extremely satisfied. I live an hour an half from the dealer but bought from them because they gave me an upfront price that crushed my local Audi dealer and I love their attitude. Robert was great and made the purchasing experience enjoyable. read more

FLOW AUDI GREENSBORO, NC In 2011, I put out an internet search for an A4. I was contacted by the Internet Sales Mgr of a car that was at a reduced rate. The car was a 2008, 1owner and was driven also by the General mgr for a short time. My husband and I traded our 2001 Expedition for an agreed upon price. We were pleased with the price of the 2008 A4 (43k miles) that we agreed upon. We were not going to take the service package but the Internet service mgr AND the Finance lady convinced us to add the coverage by telling us this: Audi recommends the timing belt to be changed at 75,000 miles, and this was standard coverage under this service agreement. Well, we aren't stupid (or so I thought) so of course this is a good deal because the cost of the timing belt was about equal to the agreement (which also covered a 55k,65k servicing), Mistake #1. My husband noticed and mentioned the tires on the vehicle were worn so we also bought a $599 wheel/tire damage replacement coverage (mistake #2) From the first time I brought my car into the service department I experienced nothing but disappointing service. The first service mgr was condescending and even charged me for the first servicing (which was covered) ! I had my car serviced faithfully every 10k miles, at 65k i had my service with no special notations or recommendations from the "world class" service department. shortly after, I get a nail in my tire bring it in for a repair or replacement and I am told that my tires are too worn and will not be covered, so I am like WTH why didn't someone think to tell me this at 65k??! So much for the $599 wheel coverage and they wouldn't even pay for the freaking $39 tire plug! Okay, so now I am even more disillusioned in their "world class" service. At 75k miles, i bring in the car for the service and the recommended timing belt change and now they look at me like I am insane. They asked me if I had the agreement in writing. I don't carry it around with me so I call my husband who pulled the agreement and OF COURSE there is no specific mention of the timing belt coverage which we didn't question because they said it was "standard" (we took them at their word)! the New Service Mgr (again another one) said Audi stopped that with 2007 models and that it was a mistake Audi had made. So long story short we are out of luck, after speaking with the same Internet mgr (no longer in Sales) and the finance mgr,(now in sales) because apparently our word isn't good enough for them. They did say that they would replace the timing belt at cost not retail however. All I can say is that I wouldn't pay them to wash my car anymore not to mention replace a timing belt! When dealing with Flow Audi in Greensboro - Get everything in writing, no matter if it is a "standard" thing or not! read more

Terrible. We just ended a Mercedes lease and were thinking of trying an Audi this time. This dealership changed our minds. You are immediately pounced on as soon as you exit you car by multiple salesman with a memorized script that you can hardly interrupt to ask a question. Don't bet on it getting answered. They know nothing but what they have memorized. The cars are also filthy on the lot. Covered with bird excrement and dirt. Not a luxury car experience at all. Hard to go to this after Mercedes service. The Mercedes dealership down the street is wonderful. Extremely professional and easy to do business with and they keep their cars clean. The least that a luxury dealership should do. Audi is no luxury dealership. read more

Exceptional folks who do truly care about customer satisfaction. Bought my first Audi from them and feel that I got the best deal possible. Will definitely return to them for service and future car buying experiences. Keep up the excellent work. read more

Excellent service, easy to deal with. I would highly recommend Flow to anyone looking for a new car.