Will is an excellent mechanic, honest, upfront, and transparent about everything with your vehicle…read more Great pricing, fast, and thorough work. I recommend this shop to everyone I know!

Very responsive, can get you in same day and fairly priced!! The owner is wonderful, this is the…read moreonly place I'll take my car from now on. Highly recommend for any repairs or maintenance on your vehicle

They buy used cars at auction and can sell for cheaper. That is all you are getting from TruWorth…read morein Carmel. I purchased a Volvo S60. The salesmen don't know anything about the cars except what you can read on the internet and what they may have read on a brochure. When I bought my car it had 2 key fobs. One did not work. Grant, the General Manger, stepped in and told me three solutions: 1. Keys are too close together 2. Keys were in valet mode 3. get them reprogrammed at Tom Wood Volvo. I tried all of his solutions. Tom Wood Volvo informed me the second key fob wasn't even to the car I purchased. I took the key fob back to TruWorth on Friday, Nov. 29th. Grant, the General Manager, took my key fob and said he would get back to me on Monday or Tuesday. Grant, the General Manager, never got back to me. I reached out via 13 texts, 4 phone calls, and 2 in person visits with a 31 business day period. I do feel bad for the other employees who have to cover for Grant, the General Manager. He was either busy, "would get back to me", or out of the office. All I wanted was the second key because with a Volvo you have to have both keys to use some of the remote and app features, like remote start. After I contacted the Better Business Bureau magically Grant touched base. He let me know he had 7 other cars in the same situation as mine. I respectfully told him, I only care about my car. There is a problem with an attention to detail if 7 others are facing the same issue. The following day I went to Tom Wood Volvo and they had a key in stock. They had keys in stock the entire time, but TruWorth refused to acknowledge this, because they needed to again buy key fobs in bulk and not just one key fob. So, if you want lack of attention to detail, no communication, and zero customer service see Grant, the General Manager, at TruWorth. Also, after negative reviews are left they have an employee, like Ash, or family members Heather Hourigan (Ed Hourigan owns the Carmel TruWorth) leave a positive review to skew their rating on Google.

I read through the reviews but noticed most of them are in regards to buying cars and also the…read morepeople reviewing do not really have a lot of reviews so it's strange they took the time to write one really negative review. I can't speak to the buying process as they came up as an option to sell when I priced my vehicle through Kelly blue book. They were quite easy to work with and I interacted with several people, Ash, Chris, and Grant. Grant also explained to me that if you sell them a car that is a 2017 or newer, they split the profit of selling the car with the client. Who does that?! He said they have given over three million back to their clients. I had to go back to pick up my check on Monday because their finance department wasn't there in Saturday, but I would definitely recommend selling through them.

In from OK for reunion. Someone flipped a switch on back door made it impossible to close. Worked…read moreon it in the heat (awful) for half hour+ to no avail. Drove to Tom Wood Ford and they fixed it immediately. So very grateful. I had visions of how to secure door driving home. With just a 4 mile drive to Dealership with person holding it closed was enough.

BUYER BEWARE! I made…read morean appointment with this dealership to look at a Ford Bronco. Prior to my visit, I received multiple confirmations regarding both the appointment and the specific vehicle I was interested in. Terry from the online team confirmed my appointment, and about 30 minutes before my scheduled time, Chandler, the sales representative, called to confirm that I was still coming in. I arrived promptly at 5:00 PM and was told Chandler was busy but would be with me shortly. After waiting more than 20 minutes past my scheduled appointment time, I was informed that the Bronco I had come to see had already been sold. Instead of offering a meaningful solution, I was told someone else could help me look around the lot for a different vehicle. I expressed my concerns to the sales manager, who seemed completely indifferent to the situation. The following day, Terry called to ask whether I was interested in another vehicle. When I explained my frustration about driving to the dealership for a vehicle that was no longer available, she responded by saying, "Well, it's first come, first served," and then proceeded to argue with me rather than address my concerns. I understand that vehicles can sell quickly. My issue is that the dealership confirmed both my appointment and the vehicle multiple times, yet no one notified me that it had been sold before I arrived. If you schedule an appointment with Tom Wood Ford to see a specific vehicle, be aware that it may be sold before you get there, and you may not receive any advance notice. Very disappointing experience and poor customer service.

*Nice spacious light open space *Got to go out and look at…read morecars on my own...and they're all unlocked! *pretty prompt friendly greeting immediately *Angelica was my salesperson and she was soft-spoken and friendly and really knowledgeable about the entire process, made sure everything went smoothly right down to helping me hook up my apply car play. My first time at CarMax and I'd definitely come back and recommend it to anyone *price was fair for the vehicle I chose *trade in value was surprisingly great All in all...probably the best car-buying experience I've ever had (40 years of cars!)

I love the idea of CarMax. I love that CarMax actually has a lot right here in Central Indiana…read more I've recently found myself in need of a new vehicle, and I've been exploring several of Indy's auto dealers. As part of the process, I've been to this location of CarMax twice to explore vehicles I found on their website. My needs, because of my disability, are very specific. Unless I try to go to a van (which I considered), I'm mostly looking for a 2-door automatic with enough space that I can slide my wheelchair into the backseat. Simple? Not so much. Coupes aren't trendy these days, and the coupes that are around are either older, high mileage, or way too small for the wheelchair need. If you know this CarMax, you know it's a rather large lot right off the corner of 96th and Gray Road. As you likely know, East 96th Street has several car dealers and it's a great place to start if looking for a car from a Hyundai to a Bentley. CarMax does one of these things I despise, first of all. You can't actually access the lot without sales support. I got the feeling that most people contact them prior to arrival, but I tend to be a "show up" person - that's especially true right now since I'm dependent on a ride and never know when that will happen. When it does, I go. Both times I've been here, I've had specific cars in mind. However, I've also explained my needs. While I accept that wheelchair using drivers are somewhat in the minority, I am always a little baffled when a sales associate can't comprehend the idea of a 2-door automatic. They do exist. When I come on your lot with specific vehicles in mind, simply let me see the vehicles. I got the vibe they felt I was wasting their time. Was this a bad experience? Not really. Was it a good experience? Not really. It was just sort of "meh." Despite a couple visits, I've sort of scratched CarMax off my list. Maybe if I were buying exclusively online, it would be idea. But, as a driver with a wheelchair I just have to know the wheelchair will work. So, I have to show up in person. Once I did that, this place really lost me. I know there are people who swear by CarMax. More power to them, but as someone who needs a little extra in the buying experience this is definitely not a place that seemed to want my business.

WAITING 3 WEEKS FOR RESOLUTION. DO NOT BUY USED VEHICLES FREOM HERE. I purchased a 2023 Range Rover…read moreSport Dynamic from Bentley Indianapolis on January 13. My sales representative was Roger Salazar. I bought this vehicle with the understanding that it had about 18 months of remaining factory warranty. That was a key reason I moved forward with the purchase. Just before the car shipped, I was informed of a camera issue. I was told it was minor and would be covered under warranty. Canceling shipment at that stage would have resulted in fees, so I agreed to handle it with Land Rover Los Angeles. After delivery, Land Rover Los Angeles determined the camera system showed evidence of pre sale tampering or non factory modification. Because this occurred before I owned the vehicle, they denied warranty coverage. I did not authorize or perform any work on this vehicle. This was never disclosed before I signed the paperwork. The vehicle also arrived with an empty gas tank and no floor mats. I was told a gas gift card and replacement mats would be sent. I never received them. I escalated the matter to the sales manager, who confirmed he spoke with Land Rover and understood the warranty denial was tied to pre sale tampering. After that, communication stopped. This has cost me over $2,000 out of pocket for repairs and replacement mats. I expected transparency and accountability from a high end dealership. Instead, I have been met with silence. I hope the dealership chooses to resolve this properly.NO

Ihsan Alhaffar is my go to car guy! He's outstanding in every way; patient, attentive, not…read moreaggressive or pushy, and a genuine great guy. I have bought two cars there and will purchase all future cars there as well. As for the dealership, their used luxury cars are the best. They only stock clean, well maintained vehicles. Their onsite shop (all certified Bentley mechanics) insures your getting a premium running machine. Ask for Ihsan, he will take fantastic care of you!

Wow! I came here for an oil change and the customer service was on point. Great communication,…read morepolite, and timely.

Not sure what the point of making an appointment is for if they don't acknowledge you until 15-20…read moremin after you've pulled in. My oil change never takes less than 1-2 hours during the week, which is way too long. I appreciate the diagnostics they run but I'm not paying for something I can do myself, like a cabin filter, which is over priced. I understand that's how things work but I'll pass.

Call the dealer to inquire about a vehicle. An amazing gentleman named Scott answered my call. He…read moreanswered all my questions and we agreed on the price and place a deposit and he was really patient with me until I picked up the vehicle. Was really easy to work with. He really made the transaction really smooth. Which makes this dealer. One of the best dealers around. Some dealers are pain in the ass. Anyways I really was going to give a four star because the finance manager was really really rude and I did ask him to be polite so sometimes you gotta let the person know that they are rude and call them out on it. But in general, Scott is a rockstar and this dealer deserves a five star.

My car is under factory warranty and so when things go wrong, I always go to the dealership. This…read morelast time I came in to fix a faulty sensor in my trunk, the power lifts they needed to look at the cars were all not working so it was going to be a several hour delay. They set me up with a rental which was nice, so I could go to work that day. The rental experience took over an hour and I had to walk to the other business as the shuttle never came. Everyone tried, but it always ends Ik being a very long process to get any type of service done here. I am also unsure of the communication between the areas is the business which I think leads to these types of issues.