My car is under factory warranty and so when things go wrong, I always go to the dealership. This last time I came in to fix a faulty sensor in my trunk, the power lifts they needed to look at the cars were all not working so it was going to be a several hour delay. They set me up with a rental which was nice, so I could go to work that day. [[HIGHLIGHT]]The rental experience took over an hour and I had to walk to the other business as the shuttle never came.[[ENDHIGHLIGHT]] Everyone tried, but it always ends Ik being a very long process to get any type of service done here. I am also unsure of the communication between the areas is the business which I think leads to these types of issues. read more

Call the dealer to inquire about a vehicle. [[HIGHLIGHT]]An amazing gentleman named Scott answered my call. He answered all my questions and we agreed on the price and place a deposit and he was really patient with me until I picked up the vehicle.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Was really easy to work with. He really made the transaction really smooth.[[ENDHIGHLIGHT]] Which makes this dealer. One of the best dealers around. [[HIGHLIGHT]]Some dealers are pain in the ass. Anyways I really was going to give a four star because the finance manager was really really rude and I did ask him to be polite so sometimes you gotta let the person know that they are rude and call them out on it.[[ENDHIGHLIGHT]] But in general, Scott is a rockstar and this dealer deserves a five star. read more

. Unbelievable. Absolutely unbelievable. I would have expected MUCH better than what I saw. There was an elderly, hard of hearing gentleman sitting in the waiting room. Apparently he had had some difficulties earlier in the day, and was just resting for a few minutes. [[HIGHLIGHT]]A Penske person (J. Smith...?) had someone go over and tell the man (and his helper) that he had to move because he/they were afraid the man was going to get their chair dirty.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Get the chair dirty; ARE YOU KIDDING ME?!? He looked fine; tired and hot, but fine. THAT IS HOW PENSKE CHEVROLET TREATS PEOPLE?!? UNBELIEVABLE! . RUDE AND DISGUSTING[[ENDHIGHLIGHT]]. read more

How To Disrespect the Dead and Lose a Customer [[HIGHLIGHT]]I've never been a customer at Penske Chevrolet, and now I know I never will be thanks to the complete disregard shown to me by the finance office and their F&I Manager, Alan.[[ENDHIGHLIGHT]] My mother purchased a used vehicle from this dealership several years ago. For about the last two years they had been calling and bugging her about trading it in (it's a late-model, totally clean history, very low mileage). Mom died last December, and I obviously needed the title to her car. Her records were in disarray and I was not able to find the documentation relating to the remaining amount of the lien on the car or even who the lien holder was. At the suggestion of a good, old friend who's spent 20+ years in the automotive finance industry, I called the dealership and left a voicemail for the finance manager briefly explaining the situation and requesting a call back. [[HIGHLIGHT]]That call never came, so I left another voicemail explaining that I have all the required documentation to get a title trace and I was ready to get that info, pay it off, and then sell the car back to them as they'd been asking for. This could all theoretically happen in one visit. Once again, the call never came[[ENDHIGHLIGHT]]. They had the chance to make money from my mother twice, but Alan and Penske Chevrolet didn't seem interested--never mind that the second opportunity came as a result of her death. Roger Penske already has enough money, so his dealerships don't have to worry about things like basic customer service as they're likely just tax shelters anyway. So potential buyer beware. Contrary to all automotive sales logic and training, Penske Chevrolet seems focused solely on turning over their inventory rather than building actual books of business. There is no shortage of dealerships around, so if you value being cared for after initial purchase then I urge you to go elsewhere. read more

We just purchased our newest family car from Penske Chevrolet and [[HIGHLIGHT]]the advisor we've been working with, Chris Nelson, has been a dream salesperson! He was calming and knowledgeable.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We had to make some changes once the paperwork was done, and he didn't seem annoyed or bothered in any way.[[ENDHIGHLIGHT]] We have had a few options added onto the vehicle and [[HIGHLIGHT]]he has sent us videos of how to do certain things.[[ENDHIGHLIGHT]] Thanks for the great experience! read more

Brand new car broke down after 2,000 miles. Service department has provided little to no follow-up and it has been over 5 weeks without any repair. Their remedy was to sell me a new car and told me that the car I bought new from them three months earlier wasn't worth anything since it has a defect. [[HIGHLIGHT]]Worst experience from sales, management and service department.[[ENDHIGHLIGHT]] Avoid this dealership at all costs. read more

[[HIGHLIGHT]]bought a usedcar there. Easy, quick, in and out.[[ENDHIGHLIGHT]] Jeff did a great job. Thank you very much.

[[HIGHLIGHT]]I've been trying to get a simple question answered about a part that broke on my Corvette, but Penske Chevrolet has been completely unresponsive.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I've called multiple times and left several messages, yet no one has bothered to get back to me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This lack of customer service is frustrating and unacceptable.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I expected better from a dealership of this caliber.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Kristy or Kristin in the service department assured me someone would've contacted me but it's 2 days since.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Called on Wednesday and Thursday it's going on Saturday now.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]A simple question. Disappointing.[[ENDHIGHLIGHT]] read more

Worse experience I ever had. Took my Silverado in to have it diagnosed. My drive train was jerking. I have extended insurance coverage. I was told it would be 2 days. [[HIGHLIGHT]]I got a call from the service writer Mr Guerrero. I recorded the conversation on speaker.[[ENDHIGHLIGHT]] He told me it was the transmission and $3700. And that the insurance company would pay for it. However. he told me I had to have another $1600 in repairs and that the insurance company would not pay for it. He told me these repairs HAD to be made. It involved other repair. I told him no. I did not have that money. I told him to just repair the transmission. He told me NO... they would not repair the transmission unless I did the other stuff. I told him I'd call back. And I did. I asked for a print out of the repairs. They almost ripped me off for repairs not needed. I called the writer out on this. After calling him out on this. He told me they had started on my truck that morning. He was suppose to call me before they did. He had told me they would not be able to work on my truck until the following week. I was pissed off. It was 3 in the afternoon. I went to a T mobile store at 4 and he called me and told me my truck was finished. The insurance company told me they were being billed 11 hours by Penske. The did my job in 7 hours?????? Really?????? My experience. ONE BIG SCAM ..... I feel sorry for the people that don't know any better and fall for this crap Denny McPherson 317 709 0388 I have posted all of this on You Tube and Face Book. I saved my recordings of everything. read more

I went into Penske on 1/2/2026 after my engine light came on, they plugged in the diagnostic scan tool and I was told that it was reading a code for an issue with my thermostat. I was told that the car was safe to drive until my scheduled appointment which I set for Tues 1/6/26. My coolant level was checked on 1/2 while I was there and I was told that it was a little low but it was fine. [[HIGHLIGHT]]Fast forward to 1/6 for the appointment, I was there when the door opened promptly at 7:30 am, I was at this location for approx 3hrs, service advisor comes to me, could not look me in the eye when speaking which to me is a clear indication of dishonesty.[[ENDHIGHLIGHT]] I was told that they cleared the code and reprogrammed which is " I cleared the code and reset your engine light" charged me $89 diagnostic fee after the advisor tried to smooth things over saying it is less than the cost of your extended warranty deductible and then I was sent out the door. My car has not had sufficient heat since I left the location but I figured it would work itself out and I was good. Wrong.... not only is the engine light back on, there is no heat in the vehicle in 10 degree weather but what is blowing out is not even blowing out at the feet level. Although I did not purchase my Chevy from this location, I trusted the service department based on previous service experience with my employer's fleet vehicles. [[HIGHLIGHT]]I called this morning 1/19 to speak to the service advisor who was supposed to reach out to me and I want so badly to post his name here but I will not at this time. It has been nearly 5 hrs, no call back.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I called again and was told it would be escalated, so I'm waiting currently on a call to make this right. I was told they are really busy and they are short staffed.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Do not make me feel any less important than the people you are serving today. You serviced or "fixed" my car 1st so where is my place in line today??[[ENDHIGHLIGHT]] I trusted that I was dealing with honest people at a trusting dealership and this is not what I'm experiencing. [[HIGHLIGHT]]This is where we will start Penske, hopefully you make things right. Still waiting on that call Charles![[ENDHIGHLIGHT]] read more

Had a mix up on warranty of a truck I bought here last year that went in for routine service. [[HIGHLIGHT]]Manager, jace I believe was his name, helped us out and the team clarified the issue and helped us understand better the loopholes of our warranty coverage.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Great and patient customer service![[ENDHIGHLIGHT]] read more

I brought in a 2017 Suburban for service due to the electric cooling fan running full blast.... Diagnosis was a thermostat stuck open; quote was $1100 to replace thermostat. When I inquired why the fee was so high, the estimate was lowered to $670. When pressed further, the service writer conveyed that according to the GM / Chevy maintenance manual this was a 0.8 hour job but a multiplier was used for a non-warranty estimate. That's some BIG multiplier! Penske's shop rate is $135 / hour. Even at 2 hours + the part price at full MSRP, the estimate should've been around $400. To put the situation in the rear view, I offered to pay $500 to replace the thermostat. Well within Penske's purview, they declined. When I picked up the truck from Penske I purchased the OEM thermostat, coolant temp sensor (in case that was part of the issue), and Dex-Cool to top off the system. Parts total was $106. Then home to make the repair... True to the GM estimate, it took me 45 minutes to replace the thermostat with basic tools. My time also included replacing the temp sensor adjacent to the thermostat as well as wiping down and returning tools to the box. The Penske facility is clean and the staff I interacted with were polite and professional. The pricing model being employed, however, feels unethical and contrasts with what you should expect from GM Chevrolet Certified Service center, which promises transparency in the services being provided. In the past, I've made a habit of dropping off my vehicles to GM service centers and trusting I was being dealt with fairly. I feel that trust has been broken and Penske Chevrolet is taking advantage of unwitting customers that put their faith in the promise of certified GM Service Centers. read more

Penske Chevrolet - Indianapolis - Car Dealers Near Me - Indianapolis, Indiana

Great deal on a 2024 Chevy HD 2500. They were all fantastic! Jayce,Mike and Scott are great people!

Brought in an older Equinox experiencing some troubles with the electronics and in need of a pretty invasive recall. Keith Jones was my service advisor; him and his team are PROS. These guys had my car for 4 days tops and saved me thousands compared to other estimates I had in town. The whole time I was called regularly with updates on my vehicle and the service. 11/10, give Keith and his team a raise! read more

The last two times I took my truck to Penske Chevrolet on 96 street for an oil change and tire rotation: the first time they failed to rotate the tires and stated they just failed to reset the computer showing the tire pressure. This last time they rotated the tires, but they left four lug nuts off of one wheel. I was lucky this was found before serious damage or injury occurred. They have failed to return calls about this concern and complaint. I am not feeling that customer service and satisfaction is of interest to them. read more

Service absolutely terrible ... made a 1 o'clock appointment for oil change and over 2hrs later STILL sitting in the waiting room.... OVER 2HRS LATER. Will DEFINITELY share how poorly staffed they are here... TERRIBLE We've had reschedule our whole day **** update **** From a 1 star to a 3 star... They did give us an employee discount because of the over 2hr wait. But we still will find a different Chevy Dealer to service our 2020 Chevy *** UPDATE*** I called the service manager twice. Left messages. No returned call, no nothing... read more

I take my truck to get serviced at this Penske Chevy on 96th street. Keith Jones is the advisor that I go to every time, he's very thorough and communicates. This lot also offers drop off/pickup service if you're within like 8 or 9 miles I believe. The driving attendant is a super nice lady. read more

[[HIGHLIGHT]]this place has horrible customer service[[ENDHIGHLIGHT]], [[HIGHLIGHT]]chris from the sales department especially, i called twice to check the status of my check and he was very rude to me each time, he was short with me and cut me off every time i spoke.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]todd from the business department, out of spite, made sure the check wasn't ready until later in the day so i couldn't pick it up.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]they both have ego issues[[ENDHIGHLIGHT]] read more

So I bought my latest car from here and I'll give them an A in customer service! Everyone I've worked with has been beyond nice and helpful. I have now been to the service station for like my normal Oil changes and some minor things still covered under my warranty. And all I can say is the service technicians are so friendly and helpful! As a girl that knows nothing about cars, they are very nice in being patient with me when I'm confused and needing help ha. If you're interested in purchasing a new car, I'd check them Out or is you're needing a maintenance service they'll there too. What's nice about maintenance is you pull your car in, you talk to your service technician then you get several choices: 1) wait in their clean and well stocked waiting area. Or 2) they have a van that will take anywhere locally. They only go a certain mileage but they'll drop you off and pick you up for free. Which I think is a great service to provide. So I'm very happy I purchased my vehicle here and am very happy with their customer service ! read more

This car Lot seems to have a pretty good inventory and car selection but the communication and purchasing is difficult. Notified this car lot on multiple occasions via email and even talked on the phone to them multiple times. Hard to get the sales people to follow thru with questions and inquiries on their vehicles available and features. Left one salesman texts that he gave me his "personal cell" and he never ended up giving me any further info or details. They must not care to earn any business. Don't feel that their trade in offers are anywhere near where they should be. Interesting how one person tells you the same car is worth something different than another sales man says it is. Paul is a nice down to earth guy though unlike others I tried to deal with. He at least got me a test drive of a vehicle. Biggest issue was that after being told that the price is as low as it can be on 2 different occasions it has continually decreased each time after I asked when I go online to check a few days later. Why not make a sale when someone asks instead of saying no and then lowering a couple days later?!?! Really wish this place was easier to work with overall though, don't feel like I'd ever actually get from inquiring to purchasing any vehicle here because the customer care/service is really lacking. I'm a car enthusiast and I guess I will go elsewhere for all future vehicles until this place gets back up to par with the other great dealers available . read more

Just purchased a car from here last month that I absolutely love however, there was some faulty issues under the body! I had the car towed back up here this morning. The advisor Conner responded to my issue immediately and had me in and out of the service center in 2 hours! Not only that, but Mechanic Randal offered me waters/snacks and even a ride to work! This is how you meet the needs of a Loyal Customer. read more

Penske Chevrolet - Indianapolis - Parts and Service Center - Car Dealers Near Me - Indianapolis, Indiana

Worst service department in Central Indiana. Buy you Chevy anywhere but here. I had to replace the shocks on a Tahoe LTZ twice before 69,000 miles. The second time Andy who is head of the service department would not even return my call. read more

If you're looking to buy or lease go in and see Scott Nusbaumer! He was fantastic to work with and the team at Penske Chevrolet was so kind and make leasing my new car easy. From the moment I walked in the door they were attentive, helpful and let me take my time making a decision which I appreciated. Having visited other dealerships I would highly recommend checking them out! Quality experience all around. read more

I drive past 3 other Chevrolet dealerships to get my service work done at Penske. Why? Best service advisors. These folks are very professional and obviously understand their jobs. Very knowledgeable. Very respectful. If they say you need to fix something (in a no pressure way), you'd best believe in their advice. Gary Debolt, my advisor, is one of the best. Best Technicians. All highly trained. Quick, too. These folks are hopping, keeping your service stay to a minimum. Oh, and they offer a complimentary car wash; even with something as simple as an oil change. Ask any other Chevy dealer in town if they do also. Nope. Best waiting environment. The waiting room is first class. Free WiFi (yes, their's works) Free snacks. Plenty of space to lounge in a completely clean multi-media environment. Hey folks, they (Chevy Dealers) all charge the same. Penske provides a first class experience, no others match. read more

I originally had given this dealership five stars after my first visit here went well. The other Chevrolet Service dealership in Greenwood, IN had lied about a repair that needed to be done on the car and only after taking it to this one did I realize the lie. No one mentioned the catalytic converter needing replacing at 96th St (roughly $1700). This past Saturday, I dropped my vehicle off for an oil change and to have the back windshield wiper replaced. I was given a few "critical repairs" that needed to be done to the car, none of which involved the air conditioning system and declined them all because I wasn't planning on getting a bunch of stuff "fixed" that wasn't told to me just two months ago as needing repaired. The day after (yesterday) dropping my car off here, my air conditioning system stopped working all of a sudden. It's been working for more than a year with absolutely not problems until now. Called the service department back only to be told that if I drop it off today, they might be able to get it looked at. At this point, I don't even trust them anymore and will not be providing money and time wasted here anymore. I only came here because our entire family uses them. read more

Yesterday, I made an appointment for service today. Upon arrival, I was told that they could not look at my car today and was I able to leave the car for tomorrow. I was told they are short-staffed as employees have been furloughed. I could not and did not leave my car; I left and will find service elsewhere. I do not understand why a place makes appointments and then does not honor them. read more

Buyer Beware. If you are buying a used car, Penske Chevrolet can't be trusted. My experience is they do not care about the customer.  They only care about the sale. I bought a 2014 Chevy Traverse on June 30th. We paid cash as part of a trade in. The Traverse had 140K miles, but seemed to be in good working order, until we got it home. On the first night it leaked power steering fluid all over my driveway and street- as pictured. I contacted our salesman and asked if they could give the car a complimentary look over- even though it was out of warranty. The salesman told me "There were no signs of leaks... it was sold as is" In other words, not only would they not fix the problem, they wouldn't even give it a complimentary look over. So I was forced to take the car I owned for only a few days to a repair place myself. There it was diagnosed with a leaking power steering pressure hose and faulty power steering pump. That left me with a $1,600 repair bill for a car I owned for less than a week. All of these are documented facts. In my opinion there is no way Penske's service department didn't know about this leak before the sale. They were either blind or willfully ignorant of the issue they were passing onto the customer. While they may have been within their rights to refuse to fix the problem, the fact that they wouldn't even check it out for free illustrates how little they valued me as a customer. Shame on them, The Penske name deserves better in Indianapolis. I repeat my earlier advice.  Buyer Beware. read more

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Every time I come here, my advisor gives me a detailed run down of the service that they will Or won't be performing and the estimated cost. The shuttle driver is amazing and always tells me new shortcuts to get around town. She is friendly, will give you a courtesy call or text to let you know when she is close and easy to talk to. read more

Nice people working here! Their Service Department was knowledgeable and helpful. We didn't know if we would even have a working car tomorrow and they helped us sort it all out! Would definitely recommend this dealership! read more

Penske always get it right! I never have any problems with the service. The waiting area is clean, wide open enough to social distance and a coffee machine that is free! I got here at 8am for oil change (no appointment) and was out by 10 and that was even with the power going out for about 5 mins...that was not there fault. read more

Still loving the service! If it's your first time paying a visit, make sure to ask for Toby. He'll hook you up!

No one ever wants to go to the car maintenance shop, but Penske has been my go-to for the last few instances. They operate on a first come basis, so be sure to get in as soon as possible. There is a shuttle option that'll take you around the area while you wait for your repairs. The waiting lounge is decent--comfy couches, lots of snacks and WiFi to take your mind off the costs of your repairs. The team always does a follow up with you within a day or two of repairs. The most reassuring part is of they mess up a repair, they will replace it at no cost to you within 12 months. Unlike a few other Chevy dealers, they don't really run any significant "specials", but check their website for any and every coupon. The only reason they get 4 of 5 is time estimate. As a car shop, they definitely know how long an average repair makes. Please overestimate time instead of underestimate. read more

The GM reached out and gave their reasoning for their policy to not sell to people not local to the dealer unless they have a retailable trade. While I still don't agree with it, I can see the logic behind it and appreciate the follow up. read more

They're always able to get me in for a same day appointment or next day and have my car done in a timely manner! Their customer service is wonderful, I recommend this dealership! read more

I agreed to a price and put a $2000 deposit on a new incoming truck a month ago. When the truck arrived they stated that they would not sell the truck for the previously agreed upon price. They had another buyer that they could price gouge, so they refused to honor my deal. Penske Chevrolet is a dishonest dealership that will absolutely, 100% scam you if you let them. Roger Penske should be ashamed to have his name on this place. read more

The facility, customer waiting room, and car service is great. The only thing that really bugs me and I noticed last time since another couple was complaining is, there is no order when you drive you're car into the building for service. I'll park my car and then stand their looking for someone to assist me but everyone is busy. Many people will walk right by and not say "hello" or "have you been helped with." There needs to be a take a number system or a roped off area to wait in line. Thanks read more

Paid 14k cash for my car! Sold me a lemon! They knew it had issues, but instead of going over there and explaining to these fuck heads how to run an honest business, I will keep this car and buy my wife a new one. read more

If you need a new or used car, go to Penske Chevrolet! Make sure you ask for Ben!! I bought a used car about a month ago and the process was quick and professional. From sales to the manger to finance all were awesome. Thank you Penske Chevrolet and Ben! read more

I normally take my car to my own mechanic but this is a very specific issue so I had to take it into the dealership. I was told to arrive before 3:30 PM in order to use their shuttle service for free. I got to the auto shop at 2:30 PM and now it is close to 4pm and I'm still waiting. I would have been HAPPY to get an uber but the people at Chevy kept saying "it shouldn't be too long." Shuttle service is only helpful if you don't have anywhere to be on a time schedule. In my opinion they shouldn't offer a free service if it's a piece of shit. read more

We did not buy our vehicles at Penske, but we always take our cars to Penske due to really bad experiences with their Chevy competitors. They always make sure were taken care of, and don't try to sell us stuff we don't need. Me and my wife have both stated when we do buy a new vehicle it will be at Penske. Keep up the good work. read more