Unbelievable that this place actually makes money on their loaner cars. Sure, the first free 10k service went without a hitch...as anyone would expect an oil change to go. Its when I got the statement from the loaner car that set me off. I was told that the loaner car comes with an ez pass, and I cannot use mine. I asked the service rep why that is, and was told that its just the way it is, and I would pay the same amount as I would on my ez pass, just charged to my credit card. I confirmed that statement she made and informed her I work in Brooklyn and would be taking tunnels and bridges, and once again I was assured that if EZ pass gets a discount, Its the same as using my own. A week later, I get a text message with a summary of ez pass usage from the loaner car. obviously...$15 holland tunnel 9$ battery tunnel twice. I DO NOT CARE about the $10 dollar discrepancy here, but I do care about buying a $75 thousand dollar car, bringing it in for the first FREE service, being told I absolutely cannot take my own ez pass, and being charged cash price for ez pass when its obviously discounted. I just called Audi service about this, giving them an opportunity to explain, or maybe even make it right. didnt go so well. They told me that the "loaner car company", which supplies them with loaner cars supplies the EZ pass, and they said that I cannot use my own EZ pass because their ez pass is linked to the cars. Also, they said they have no control over them. Mind you, this s most likely just a department within their organization that supplies the loaner cars, not a completely seperate entity they make it out to be, but even if it is a completely different company, fact is they allow that company to profit from their clients that they supply loaners to, and not inform them, even actually lie to them, whether from a lack of information or blatant. Manager is obviously not available at the time of the phone call. read more

I recently had the pleasure of purchasing a 2023 Audi Q8 from Marilyn Tedesco, an Audi Expert Consultant at Audi Meadowlands. This marks my third Audi in the last 9 years, and Marilyn has been there to assist me with two of those purchases. I can confidently say that Marilyn is one of the best Audi Consultants I've ever had the pleasure of dealing with. Marilyn's extensive 10+ years of experience with Audi shines through in her deep knowledge of the brand. She knows the inside and out, including the pros and cons of each model, and this expertise is invaluable when making such an important decision. What truly sets Marilyn apart is her dedication to her customers. She doesn't just sell cars; she works tirelessly to fulfill your dream or find the perfect vehicle that suits your needs. She goes that extra mile to ensure your satisfaction, and that level of commitment is truly commendable. One of Marilyn's standout qualities is her lack of pushiness. She doesn't force you into a vehicle that doesn't suit you. Instead, she takes the time to understand your preferences and needs, providing you with accurate information. I had a firsthand experience where Marilyn provided me with a quote but later called me back to correct herself on the "taxes" as she had forgotten to mention it during our initial conversation. This level of transparency and ethical conduct is rare and highly professional. In conclusion, Marilyn Tedesco is an exceptional Audi Expert Consultant with a wealth of experience, dedication, and integrity. If you're in the market for an Audi, I wholeheartedly recommend seeking her assistance. She'll not only help you find the perfect vehicle but also ensure that your entire purchasing experience is top-notch. Thank you, Marilyn, for making my Audi journey truly memorable. read more

I could not have been more satisfied with the service department at Audi Meadowlands! I leased my Q5 from Town Audi and always thought that the customer service was mediocre at best. At the recommendation of a former Town employee (and friend) I brought my Q5 in for service at Audi Meadowlands and I don't think that I could have made a better choice. I dropped my vehicle off on a Friday afternoon for its 25,000 mile service and it was done the next day! I asked my service adviser (Yvonne Yulan) if it was possible to see if there was an MMI update because the system was running slow and she said that they would take care of it (I had complained about this at my last two services at Town Audi and I was told that they wouldn't do an update unless I'd like to pay for it!) Not only did they update the system, they ended up replacing some components of the Navigation module under warranty that weren't functioning properly, something that Town Audi never found and apparently overlooked. My mother picked up the car Saturday afternoon and it was washed, vacuumed and ready to go. Yvonne couldn't have been any more friendly and courteous and I will certainly be bringing this vehicle here for service for the duration of the lease and will definitely be checking in with the new car department for my next vehicle. read more

We leased a new 2017 Q3 and ordered a 2017 A4 with sales specialist Marilyn Tedesco. My wife and I live in north Jersey. Shopping for two cars is not an easy task. We started this journey where we live. We went to several Audi dealerships, New York, New Jersey, Connecticut. In every dealership we got a different story, different price and a lot of shadiness. We came to Yelp and dealerreviews.com and found many good reviews about Marilyn Tedesco and Audi Meadowlands. We decided to give her a call and made an appointment with Marilyn. Sitting down with Marilyn and discussing our options on both cars was comfortable, easy and informative. We knew we found our sales specialist. Her long term employment with Audi Meadowlands meant a lot to us. From pricing to paperwork to delivery was a pleasure. This is how purchasing a car should be. Even though we are living in north Jersey, it's worth while driving to Meadowlands passing four other Audi dealerships. Christine Pham did our finance paperwork. She was a pleasure to work with. Explaining everything clearly and promptly making the process very enjoyable. Thank you Audi Meadowlands, Marilyn and Christine for all your hard work. We LOVE our Q3!!!!!!!!! read more

Purchased the New 2017 Q3 after a wonderful sales experience. Days later I drove the New 2017 Q5 and decided to switch cars to the new 2017 Q5. Not only My sales specialist Ms. Marilyn Tedesco and the sales manager Mr. Edwin Mercedes were so excited, they actually helped me very efficiently and promptly through the exchange process. Let me say this, I paid for the difference in prices which was very fair and was out of the dealership with the new Q5 in less than half an hour..This is how business is done and loyalty is granted. I'm very happy, and satisfied about the whole process form beginning to end specially that I live in NYC and ending up purchasing from Audi Meadowlands. That says a lot. Friendly, Professional , Knowledgeable, and eager to please staff, and now I'm definitely an existing and future client. Thank you. Amr Sanduby read more

I recently purchased a vehicle from Audi Meadowlands. I had a concern regarding the tires on the vehicle. The Pre-Owned Manager asked I bring the car to their service department for them to inspect and address my concern. I did and thankfully all my concerns were addressed and taken care of to my satisfaction. The Pre-Owned Manager stated their main concern is to have satisfied customers. I want to thank the Pre-Owned Manager and Salesman for their interest in making sure my situation was resolved. I gave Audi Meadwolands a 5 Star Rating when I was asked for a review on my purchase. I give them another 5 Star Rating for addressing my concerns. Oh, their service department is very professional and the staff is courteous.... Thanks again, Audi Meadowlands........ read more

This is my 3rd lease through Audi Meadowlands and all 3 times have been great experiences! They are honest and won't rip you off like most other car dealerships. I'm also in sales so I understand the need to make a sale and they're very fair and will beat all other competitors. Alex was my sales agent and he was nice and professional. Edwin who I've dealt with the past 2 times is also amazing! Edwin is true to his word and I respect people who stick by their word and come through when they say they will do something for you instead of making excuses and brushing you off. This is why I continue to do business with them and recommend family and friends. You won't find another dealership that treats you well like them. Thank you Audi Meadowlands! read more

We just got a new Audi Q3 for my wife. We both love the car, but we cannot compare it to the service we received from James in sales and Christine in financing! (I am sure there were more hands involved). It was an amazing experience and unforgettable. They did their best to get us where we wanted and what we need it. We did not feel pressured by them or anyone else there, on the contrary, they were very patient with all the time we took. We are glad we went to this dealership. we will definitely come back in the future and we will make sure more people knows about them. We really want to thank James, Christine, and anyone else who was involved in us getting this car. We got exactly what we were looking for! read more

Yesterday, my husband Jian and I drove to the Meadowlands dealership looking to purchase a new Audi Q5 in place of our older one. We worked with Michael Boden, who could not have been more kind or courteous throughout the whole experience. When we were having trouble with any aspect of the car (such as the color), he graciously pointed us in the right direction (Manhattan grey!). Today, we realized that our new car did not have a front license plate bracket. My husband immediately phoned Michael, and he was more than happy to help us with the problem. We are extremely satisfied with our Audi Meadowlands experience, in large part thanks to Michael. We will definitely be coming back again. read more

WOW! This was one of the smoothest, most pleasant vehicle purchases I have ever had. Alex was great, from the first moment I contacted him regarding a new Audi A5. His price was so fair it was well worth the hour drive from home to the dealership to meet with him and look at the vehicle. Long story short, we went home with a brand new Audi two hours later!! The staff made the whole process so effortless it was absolutely amazing. Annie in the Finance Department was friendly and very knowledgeable. Between Alex and Annie, they took care of every aspect of the new purchase - this dealership is a very well run machine with excellent customer service their utmost objective. read more

I leased a 2015 Audi A3 from Audi Meadowlands and could not be more pleased. I initially spoke to Simone Morejon, who put me in contact with salesman Richard Barbalat. Both were extremely professional, courteous, and knowledgeable. Prior to contacting the dealership, I had a set lease price in mind and did not want to deal with any haggling. Let me just say that I drove away in a new A3 with a feeling of confidence since I had gotten a deal that was way below what I expected to pay. If you are looking for a dealership that is straight forward and will give you the best price possible, then Audi Meadowlands is the dealership to go to !!! read more

When others said they could not or it was impossible due to various reason. This dealership did not. They worked with us through the internet and order the vehicle we wanted and did not try to sell us the vehicle they had. When your spending that kind of money you should get what you want not what the dealership wants to sell you. i recommend Audi Meadowlands to anyone. Thanks for the great service.... The only draw back was the vehicle could not be delivered to my house I had to go pick it up. But, again overall the experience was excellent. Jeremy Grant and Ron LaRosa are the best I;ve dealt with in this business. read more

I have been working with Audi Meadowlands for several years on both sales and service - they got me into an S5 a few years ago - and did a spectacular job repairing my Audi when it was involved in an accident. Shopping for my second S5 was another great experience. I would recommend you work with Freddy York - very easy to talk to, knowledgeable, enthusiastic for his work and customers - and willing to be flexible. While I wasn't able to close the final deal with them because they didn't have teh exact car I wanted on their lot - I would still recommend seeking them out. Lots of other beautiful cars in the lot. read more

Candida Diaz in the service department is just awesome! Recently my daughter's A5 had a fairly serious problem which occurred on Easter Sunday. I did not feel the car was safe for her to drive at all. I spoke with Candida early Monday morning and by later that same afternoon the car was picked up, completely repaired and returned to us. She made a normally stressful experience go as smoothly as possible and we can't thank her enough. It is very comforting to know that she is a caring individual who takes her job and her customers needs very seriously. What a wonderful asset to Audi Meadowlands!! Thank you Candida!! read more

The reason I bought my Q7 from Audi Meadowlands is Rich Barbalat. Rich is extremely knowledgeable about the entire line of Audi's and enjoys sharing his knowledge with his customers. Rich never tired of the many questions I had. Rich even sat with my wife in her A6 that she purchased a year ago (from a different dealer) and went through features that she didn't know about or had questions about. My wife is now sorry that she did not purchase her A6 from Audi Meadowlands. My overall experience at Audi Meadowlands was and continues to be positive, and I am really enjoying my new car. read more

I had a great experience with the lease of my 2017 Q5. Alex walked me thru the entire process from the initial pricing to vehicle delivery. Pricing of the automobile was fair and everything related to the process was as discussed. Completion of the paperwork for the lease was seamless and Alex explained everything in great detail pertaining to the operation of the vehicle before I took delivery. The entire staff was professional and extremely courteous to deal with. Alex was just a wonderful sales specialist and I highly recommend him and Audi Meadowlands. read more

Had recently purchased a vehicle from Audi Meadowlands and had one of the best customer service experience from start to finish, thanks to my sales consultant Rich Barbalat, who have diligently and personally helped me with my first Audi purchase! This was a totally different car buying experience, even though I have been a Mercedes Benz aficionado for the past 15 plus years... Strongly recommend Audi Meadowlands for your next vehicle purchase and definately ask for Rich for a personal & one of the kind service, during and after your purschse expetience!!! read more

The WORST experience I ever had at a car dealership. Our sales associate, Alex, was fine but the general manager, Joseph Choi was the EXTREMELY unprofessional. Originally they found us the car we wanted and offered a fair price. We went to pick up the car and they tell/show us the car came it with a dented scratch. Joseph wanted us to buy the car and then they would repair it. Who would ever buy something damaged. They urged us to take the refund from our deposit. After being there over two hours we took the refund and bought a Lexus instead. read more

I brought my A6 in to try service department without an appointment to repair a windshield wiper and the sunroof shade as well as to check the brakes. The representative, Candida Diaz, was kind enough to accommodate me and went out of her way to locate a loaner vehicle with much assistance from Edwin at the sales department since the other loaner vehicles had not been returned by other clients. They were able to make the necessary repairs within a day and even brought my vehicle to my office at work to swap with their loaner vehicle. read more