I had a very disappointing experience working with this dealership. I worked with "Ben" whose horrible attitude and lack of professionalism completely changed my impression of the dealership. I would strongly encourage management to review how customers are dealt with, because this interaction left me feeling certain that I will never be doing business there, and will be sure to defer others from doing so as well! read more

I just bought a new Impreza here at Glen Cove Subaru. ROSSANY MADRID was a wonderful and informative salesperson and she made the experience smooth and easy and took care of any glitches that came up. Myself and my husband really appreciated all she did and the time she took to help us through the process. Braden in the finance office was also very nice during the paperwork. Definitely recommend ! read more

Just bought a used 2016 Honda FIT at North Coast Subaru. One of the things I liked is that they posted all the cosmetic flaws of the car online so I knew what I would see before I got there. And staff all very helpful (thanks, Paula, for all your support so everything was ready and verifiable.). And it's certified by their Honda dealership. read more

We have used this dealership in the past, but it us under new ownership. After four hours of half-truths and changing stories, they tried to add a $650 fee onto the cost of the car as a financing fee. Since it was not listed as such, sales tax was calculating on it as well. After making a big scene, they finally removed the fee as a, "courtesy." This is our 6th purchase of a Subaru, and the worst experience. read more

Always a great experience. Fair prices , great vehicles and never a wait. Both sales and service.

Took my car in for a recall repair. Dummies left BOTH rear wheel lug nuts loose AND one was actually (passenger side rear wheel) was MISSING ONE LUG NUT!!!! Do NOT RECOMMEND!!!! read more

North Coast Subaru - Just to show how these people lie. Bob was fired on January 25, 2021. How is it this Bozo started in August of 2020 as the service manager - Car Dealers Near Me - Glen Cove, New York

Barbara and Eric are reimbursing me for the dead battery. And they are giving me a $500.00 service credit to North Coast Subaru. I appreciate what Eric told me about North Coast's value in communication, explaining how there is right way, and wrong way to communicate. Thank you Eric and Barbara for listening to me, and communicating. read more

We brought our car in for an oil and transmission fluid change, and were charged close to $500. We are not sure why this dealership is almost twice as expensive as other companies but we were told it was because of the Subaru " parts " used, but there was only oil changes completed. We enjoy giving a local business our business but we might have to go elsewhere in the future read more

Albert in the service department is the crown jewel of this organization. Knowledgeable, friendly and responsible. Can't say enough good things about him!!! read more

I called the day before to setup an appointment for a specific car and made sure it was still in stock. I let the woman I spoke to know that I was driving out 45 minutes and didn't have a lot of time. Basically, wanted to make sure the car checked out in purpose and intended to buy it. When I got there the sales people were dismissive, didn't care that I had an appointment and apparently they work out of private lots, so even if I wanted to just check the car out I wouldn't be able to. I was told to wait an indefinite amount of time and clearly the people working there didn't think we were legitimate customers and wanted to brush us off. Meanwhile, we were prepared to buy. If this dealership would like any advice I would say to commit to the time you setup with a customer and have the car they're specifically interested in ready to go at the front of your lot. You don't create a hassle for your customers. I wanted the car bad but I won't give this place my money or time again. I wasted 45 minutes there and back to be treated rudely. Do they even want to make sales? read more

If you are expecting to see a specific car when you make the appointment expect for it to have been suddenly sold. And for them to try to upsell. read more

Went to buy a car and put down payment and the dealer sold the car to another customer and changed the mileage from 1500 to over 4 and only notified me at the end ? non ethical do not use this dealer at all . As my grandfather would say snakes in the grass ! read more

SCAMMY DEALERSHIP. AVOID AT ALL COSTS A used vehicle (2020 Tacoma VIN:5TFSZ5AN6LX220566) is being advertised on truecar.com. I filled out a request form to see if it was available, after sharing my information it was share the vehicle was at North Coast Subaru in Glen Cove. At 948am Someone from the customer support team at North Coast Subaru contacted me, confirmed vehicle is available, and let me know they were having a sale this weekend and pushed for an appointment. Wasnt sure when i could make it, thought lunchtime so he offered 1215 and set the appointment 956am my business partner stopped by and was told it has been sold and delivered for quite some time. He then proceeded to try and get him to buy a similar truck for $10,000 more. He left (BAIT & SWITCH) Shortly there after i called the customer care back on the # they called me from, 516-518-5706. Spoke with a different rep, she was confused because she was showing it was still available in the system and and double checked with a manager. She then offered to have the VIP sales manager call me back to discuss the truck 4pm i reached back out and requested a call back. the "sales manager" called me and gave a story how they don't check if a vehicle is in stock until someone makes an appointment. and that it takes time to confirm or transfer from another dealership and that he couldn't even tell me on the phone if it was available, but would submit an inquiry and call me back. He added that they dont even have to remove it from their website for 30 days after it is sold. When he called back he said it wasn't available and how they don't actually check until someone makes an appointment. Countered i made an appointment, after they contacted me that it was available. Conversation didn't get much better. Even if you live in Glen Cove, you're better off driving further to any other dealership https://www.truecar.com/used-cars-for-sale/listing/5TFSZ5AN6LX220566/2020-toyota-tacoma/ https://www.northcoastsubaru.com/used/Toyota/2020-Toyota-Tacoma-5a7fcd6a0a0e087f1d37281bdf713e13.htm read more

I had a wonderful experience purchasing a Certified Pre-Owned Subaru Impreza from North Coast Subaru. Denise Vickers (Internet Service Manager) was courteous and efficient on the phone. She helped me set up an evening test drive. Her sales pitch was effective (she was basically like: listen buddy, if you wait until the weekend to test drive this car, it might be sold by then!). Jeff Olson was the salesperson and he was professional and patient during the whole process. I appreciate the transparency as he showed me the Car Fax immediately. He disclosed to me that the car had previously been in an accident, which is why the car was priced so competitively. Jeff is a tough negotiator (initially low-balled my trade-in), but overall he's fair (do your homework first on TrueCar.com). The service department and body shop are located on the second floor of the dealership. The dealership did an excellent job with detailing the car and, once again, Jeff was transparent with me regarding the minor marks on the car that could not be removed. After the test drive on Tuesday evening, I was driving off with an Impreza on Saturday afternoon. Paperwork was quick and painless (thanks Jesse) and I felt like I paid a fair price for my Impreza. I love this car! Looking forward to the next snowstorm to test out the All Wheel Drive!! read more

Sales person was terrific. Answered our questions, no pressure sales, and helped us find what we were looking for. We bought the car due to the great experience we had. We were just looking! Not intending to purchase. James in sales was great! read more

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No one will take care of your car the way you would like... unless it's the service department here at North Coast Subaru. The service department is nothing but 5 star excellence. Erin was great to work with and Bob Lalonde was very welcoming and made me feel confident that this dealership was the best choice to bring in my Subaru. read more

$8000 OVER MSRP. I went to to this place because it had 4.5 stars. reviewers said the business changed hands recently and now it is full of thieves. It is very true. They asked for $8000 over a msrp price for a forester citing a market adjustment. If you want to be entertained by this unethical outrageous practice ask for a sales rep James. Or maybe the whole place is like James. read more

I returned to North Coast Subaru after having been to other NYC dealerships for my past leases. I had used their services in the past when they were under past owners and thought let's hope they will be fair. My experience was far from fair. I was stuck getting a car from them, as we had to order a car and wait due to limited availability ( I had left a down payment) ) and all the aftermath of COVID. I ended up leasing another car as my original order was not available due to parts- which is fine. However the general feeling there is shady and you leave feeling used and taken. I was not shown the breakdown of what the costs were or how they came up with the monthly payment. I asked several times to see how they came up with this extremely large number which was WAY more then I wanted to pay. And was shown nothing, nothing was explained. I was looked at like there is something wrong with me for asking even. I felt pressured. Personally I feel completely taken advantage of, and used. I don't plan on ever returning, if something should happen I will go to any other Subaru dealership. Also the building is dirty, unkempt, looks sad and is very cold. The staff is wearing winter coats inside. I can't believe I got a car from there. Do NOT BUY or LEASE a car from there! read more

Don't take your car for service here! Took our subarus here for years but in the last year this dealership has changed hands and it shows. Brought my car in for a weird problem I had been having with the fuel vapor system- figured a shop specializing in subarus would be knowledgeable and be able to fix the issue. They quoted me for 10K worth of repairs (including a new timing belt even though this same service station had replaced the timing belt less than 3 years ago). When I pointed this out they avoided the question. Clearly they just wrote down a list of things that could be wrong with an older subaru outback without even looking at the car. They didn't even address the original issue I had brought the car in for. the next day I took my car to my town mechanic and he did a great job fixing the fuel vapor system, clarified that their list of needed repairs was bullshit, but did find that my brake pads were wearing unevenly and needed replacement. (something North Coast didn't put in their list of needed repairs). What kind of "16 point safety check" doesn't include looking at the brakes??? read more

The sales rep lied to me about the features in my car. Said I have android auto but I just need to buy a samsung cable to connect to the car. Bought the cable but no android auto or Apple carplay. Said I have lane assist as a feature but I do not. Anytime I called to correct these issues I was either kept on hold for hours or told the sales rep was on vacation. At worst they are dishonest and at beat they don't know anythimg about the cars they're selling. Definitely look somewhere else. read more

Unbelievable! After taking the long ride up there I was met with dead silence. Three sales people sitting at their desks doing nothing and not one had the common decency to approach me. I spent 10 minutes in the show room and several more on the lot and never had a word with any of their staff. I'm a mature individual who is retired and had decided on a Subaru since my daughter and son in law are so happy with theirs which they bought in Florida. Well, I'm glad they can afford to lose my business because I'll never set foot in their shop again read more

Brought my car in this morning for its first oil change and state inspection. Never been to a garage before so I wasn't sure what to expect, but John Chandler went above and beyond to explain how everything works and I felt comfortable that my car would be well taken care of. Thank you John for the comprehensive and prompt service this morning and I look forward to bringing my car here for any future service needs! read more

North Coast Subaru - Car Dealers Near Me - Glen Cove, New York

I just purchased a used 2013 Impreza from North Coast. The service I got from all of the staff was unparalleled. Billy was incredible. He made the purchase process simple and quick. He gave me a great value for the car I purchased. After looking for weeks for a used car, I was happy with what I ended up choosing. I have been a loyal Subaru customer and have been pleased with the service I've received on all my cars. It is great to know that I get the same "valued customer" attitude when purchasing a vehicle as well. After purchasing my car, there were some customizations I wanted to do. As always, Bob in service was knowledgeable and extremely helpful in ensuring all of the work was done with the highest quality that he always provides. I will continue to be a loyal North Coast customer for years to come! (They also humored me and took the photo at my request, thanks guys) read more

North Coast Subaru - 2013 Subaru Impreza - Car Dealers Near Me - Glen Cove, New York

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Big fan of this spot! Called the service department a few times to inquire about my service plan and was able to get friendly, helpful service from Mike each time. When assessing the needs of my car, the team was honest and straightforward. I didn't walk out having a ton of work done because it wasn't needed and it wasn't pushed on me. I will definitely be returning for future service! read more

Was connected with North Coast via TrueCar. They provided me a fair price and was incredibly helpful and transparent throughout the entire negotiating process. I corresponded with Denise Vickers. She was great to work with. Unfortunately, we could not make a deal but would try North Coast again in the future. Context: Was looking to lease a Outback Premium (JDD-11) for 36 months / 36k miles. Bank Fee is $595. DMV fees (new plates) - $200. read more

Subaru North Coast is a small dealer compared to others in Nassau County, however, they have a great selection and awesome people. When I saw the car that I wanted in their inventory, I read the reviews and noticed that Joshna was praised by several customers. I specifically asked for her and from the get-go, she was terrific, friendly, and overall professional. Transparency and unbiased recommendations are important when buying a car, Joshna answered all my questions, and concerns and provided suggestions that I never even considered. She was great with communications where we exchanged text messages for Q&As and even arranged to pick me up at the Glen Cove train station. Ask for Joshna when you visit this shop! Alex, the finance guy was helpful as well and provided me the information I need to ensure I have the proper coverage. Make sure you read the "Details" under the website price as there are additional disclaimers to take into account and consider. Overall, I was pleased with my purchase and would recommend NCS. read more

Helping my daughter purchase her 1st car and she only wanted a Subaru. Went to several other dealerships before going to North Coast. north Coast was the best-- no games, no switching prices or cars- just clear and upfront honesty the whole process thru. Andri was so warm and friendly and responsive to every question my daughter or I had. Frank, our salesman was also terrific. He was patient with my daughter, helped her set up her car and encouraged her to call him with any future questions. I would have to say it was definitely one of the best experiences I have had when purchasing a car. Highly recommend this dealership! read more

went in to evaluate options , salesman was very cordial . after telling the salesman that we were not ready to purchase , this guy james Lupo sales manager began the hard sell . offering a $ 4,000 higher priced vehicle at the same price , when I told him we were not ready to make a purchase he basically insulted my intellignece telling me I was all but stupid for not accepting this deal , we was borderline abusive and definitely arrogant I would not purchase a car from this guy if he gave it to me for free. we are longtime customers but no more as long as he is employed there. Makes you wonder about upper management to have such a guy on their staff read more

They charge a $695 dealership fee, which is a red flag people should watch out for. I also thought it was dishonest that the price listed online was incorrect, because the fine print said "*The Internet Price is reflective after 1995 down." CarGurus and other auto shopping websites explicitly disallow this practice: https://www.cargurus.com/Cars/DealerPricingPolicy.html. I'm working with a different dealership that doesn't charge a $695 fee and advertises the price honestly. read more

I had a great first experience buying a car thanks to North Coast Subaru! I had shopped around and visited other dealers and either the people were not helpful; weren't listening to my wants; or too pushy. I found the used car I wanted online, contacted the internet customer service representative Denise and she responded with answers to all of my questions and told me I can come in for a test drive. Upon arriving to North Coast Subaru I met Jeff Olsen who immediately assisted me with the car buying process. He showed me the car, took it for a test drive, answered my questions, was aware and informed me that the tires and bearing needed to be changed, and was patient with me as I stated I wanted to think about it. Jeff had his service team fix the issues and called me to let me know so I can come back and test drive it once again. At that point I decided to purchase the car. When I came in to sign paperwork and pick up the car I met with Peter, the lending officer. He was very informative and provided all the options I can take on the car and wasn't pushy when I declined added services. The whole process took about half an hour which from what I hear is a breeze. I would highly recommend North Coast Subaru and Jeff Olsen to my friends and family! read more

I would actually give them 6 stars if I could. Everyone is so nice. Dan helped me buy a pre owned Forester this week... and Dan and everyone there treated me like I was buying a brand new top of the line car. I live in Brooklyn - but I'm gladly going to make the drive to get my car serviced there as well. Its so hard to find people who treat you so well and who you can trust. I said at one point "gosh you guys I am just buying a used car- you don't need to treat me like its a big deal.." The owner looked at me and said "yes we do- everyone should be treated that way." I am waiting on my DMV road test this week to pick the car up- so they are holding it for me - That would NEVER happen in the city! How awesome is that! Denise called me a few times to make sure I had a good experience. Can't say how much its worth the trip from the city for this little gem of a business. Quick walk from the LIRR Thanks Dan and North Coast - you have a customer for life! read more

I came here after a friends referral. What makes this place a gem is the quality of customer service you experience here. The sales team is Low-Pressure, but like those big car dealerships. They also take the time to work with you and to get you the car you want in addition to great financing plans. I'm very happy with my newly purchased Crosstrek. Haven't done service to my car but I'll most likely come here if the quality is consistent with the front office. read more

Having spent the greater part of my adult life as a poor college/grad student, I always drove various hand-me-downs. After two years working full time, my old hooptie with the wired-on bumper just wasn't cutting it anymore. After doing a lot of research, my partner and I decided a 5-door Impreza would best meet our needs. I was a bit anxious at making such a huge purchase, and was worried about any shady practices from the dealer, so we found North Coast on Yelp and decided to drive out to them thanks to the positive reviews. We were able to test drive a 5-door Impreza the same day we walked in. We were given a fair price and good financing options. The staff at North Coast listened to us and our concerns and didn't try to upsell us on stuff we didn't need or want. Everything was smooth and I was driving back to Queens in my shiny new car a few days later. Staff were honest, respectful, and I can't recommend this place enough if you want a Subaru. We've had this car for a month and we have had no problems with it so far. In the next few years, we'll be on the market again to get a car for my partner, and we both agree that our first (and possibly only) stop will be North Coast Subaru. read more

The service department at North Coast Subaru is top notch. The staff makes certain that all of your needs and concerns are addressed. Bob LaLonde handled my vehicle, and he went above and beyond my expectations to make sure everything was perfect. I highly recommend North Coast Subaru for any service! (Sales as well... see Dave Leonard... he's the best!) read more

North Coast Subaru is a fantastic dealership. No pressure, no gimmicks which I wasn't accustomed to from previous experiences at other dealerships. My salesman, Jeff Olson , was honest and upfront on how much I will pay for the vehicle. The vehicle I chose was a factory order that took nearly eight weeks to arrive. Jeff Olson kept me informed throughout the whole time on the estimated delivery dates. Today, I finally picked up my vehicle and the price we agreed to remain the same. No pressure to buy additional things I wouldn't need. Jeff Olson even drop a dollar in my new vehicle as a token of good luck. I will definitely recommend North Coast Subaru to anyone who wants a positive experience buying a car. Will do business again soon... read more

Bought a pre owned car from here, I knew Jeff Olson from his Nissan days, he was always easy to deal with and upfront with everything which is what i always look for, i highly recommend him as a sales rep, he sells preowned and new subarus. Now that he works for my favorite car brand i will probably buy future cars from him as well. He handled all of our concerns with the car and made sure everything was taken care of through the process, Thanks Jeff! read more

Denise Vickers at North Coast Subaru reeled me in, David Leonard closed the deal, and the rest of the staff continued to impress. The place is easy to miss since it's off the main road and tucked behind a larger building, but it really has a homey small business feel to it, which I prefer over the shark-infested big sleazy dealerships. I had a great experience with North Coast Subaru from the start. Denise called me after getting my information from one of the many websites I entered my information into, and I let her know what I was looking for. She gave me an up-front honest number and was willing to e-mail it to me for peace of mind. I was able to then schedule a time to go to the dealership and close the deal. David was very friendly and very straight-forward as well. We factory-ordered a 2016 Subaru Forester 2.5i Limited and were able to pick it up within the timeframe promised. For those of you who have never shopped for a new car before, whenever you ask for a quote online, all of the local dealerships gain access to your information and try to win your business through e-mails and phone calls. NCS gave me a quote way less than ALL of the surrounding Subaru dealerships. Some dealerships even countered my price with offers that were $2000 MORE. Some dealerships finally stopped calling me back (after badgering me for weeks) after I let them know what price I was paying. One dealership even scoffed at me and said they didn't need my business because Subarus are flying off the lots (and why would he want to sell me a car for so little profit?). Anyway, cars aren't exactly something I purchase often. But when I do, I would purchase from North Coast Subaru again as long as they keep up the great attitude and service! In the meantime, I'm referring all of my friends that are in the market. read more

The dealership recently dismissed its fantastic service manager -- a big mistake -- so there is really no reason for me to buy another car there. Oh, I'll have my existing Subaru serviced there as long as the work is done right, but this service manager was so good that he drew customers from far and wide. Now, the place is just like any other dealership. Wherever this service manager lands, that's where I'll buy my next car. He 's that good. read more

My husband went in on Wednesday and received a quote for a 2022 Outback. We went back today, three days later with our Crosstrek to get a trade in quote, and the price went up nearly $6,000. I told them that wasn't right. We would've purchased the car today. As we were leaving one of the managers yelled out "you should've bought the car Wednesday." What a disappointment, especially since this is a local business. read more

My wife and I purchased our first Subaru from this dealership and we could not be more satisfied with the level of service, courtesy and professionalism shown to us by the saleswoman, Nicole the General Manager, Chris and the business manager, Alex. Every step of the process was seamless and we could tell from the start that this store is absolutely caring about their customers and the overall experience. North Coast gave us the highest value for my trade and the lowest price for my new Ascent. At no time did I ever feel pressured to buy. They answered all my wife's questions and took all the time she needed in understanding the features and options. My wife has been leasing BMWs for the last 20 years and she still remains a BMW customer. She felt that this Subaru experience far execrated past any level of service she received from any of her BMW purchases that costed two times more than this. I would highly recommend North Shore Subaru and would feel 100 percent secure in sending my family to Nicole for their automotive needs. Thank you Chris, Nicole and Alex for time and service. read more