Great place to have your car serviced! Service with a smile. Had a corn muffin and two kinds of tea while surfing the net. Time passed quickly. I did not even bother taking the loaner. read more

I bought A4 5 weeks ago. The car is good and sales person was courteous. However he never told me that a little piece of plastic in the glove compartment was meant for Audi Connect. It look like an inventory tag. Therefore, I tossed it. Now they want to charge me $250 for it. Ashok read more

We are beyond satisfied with our most recent purchase from Michael Boden at Audi Meadowlands. This is our 3rd purchase form this dealership and there is a reason we continue to come back, it is because of the individuals that work there. Leading up to our lease expiring on our Q7, Michael was there every step of the way. We were unsure if we were going to replace our Q7 as we already had another Audi as our primary car. Michael was extremely patient and not pushy, just really wanting to make sure he was there if we needed anything or had questions about our turn in. After 3 months of going back and forth debating about a replacement 2nd car, I called Michael to inquire about the new Q8. The pricing was a tad higher than what I wanted a lease to be so decided to hold out. Michael continued to follow up as promotions and programs became available and I decided to make an appt for a test drive. Michael was extremely helpful and informative during our appointment and it was hard not to fall in love with the car and what it could do. Michael worked very hard to get me into the new Q8 at a price I could manage and feel comfortable with. His #1 priority was satisfying me and making me happy and he did just that. I want to personally thank Michael for his service, time and expertise. I got a great deal and am very happy with my purchase. There are a lot of great cars out there but at the end of the day, I went with the Q8 not only because it's an excellent car, but because of the level of service and care I experienced from Audi Meadowlands. It is a very good feeling to know I have someone that will take care me throughout my lease and beyond. Thank you Christine, Edwin and Michael for the great service. I would give you 10 stars if I could. read more

Recently found a vehicle I was very interested in. Contacted the dealership and got a quick response (a plus for many dealerships). During the conversation about the car I was interested in, I agreed to put down a payment and gave my credit card info in order to, as the salesman put it "put a sold sign on the car and reserve it" until they got back to me with bank numbers. The following business day they call me at 5:30pm and provide the numbers for the deal and say they close at 6pm. (So far so good). Now understanding that they've already charged my card to hold the car, I tell them I'll get back to them in the morning. Next morning the first email I get is to say they have sold the car. This is a vehicle I would have purchased (and was told it was reserved with a sold sign on it). So essentially, I was lied to and while I was told I had a hold on the car they sold it out from under me in apparently the 30 min from when they talked to me to the time they closed. I've been an Audi owner previously and if you want a local dealership that won't lie to you like Meadownlands did to me go to Paul Miller Audi instead. read more

Came in to lease an A3 6 months ago and James was patient , honest and open with me. Came back 6 months later and went right to James to seal the deal. He was correct in having me hold doff, given my circumstances with a previous lease. I trust James and love his deep knowledge of all things Audi (and competing cars). Looking forward to my next purchase with him! read more

Audi Meadowlands was great from start to finish! My sales person Stanislaw (Stan) Boksz greeted me when i arrived. we chatted a bit about what model and color car i wanted. i wanted a A3 in Monsoon Gray. They didnt have the car in stock and it had to be built in Germany. Stan came up with a great price for my trade and gave me the bottom line number. My out of pocket cost was lower than the previous two dealers i visited. We finalized the paperwork and Stan said the car would be in in about six weeks. He kept me in the loop with frequent email updates. two days before i was going to pick up the car, Stan called and explained what i needed to bring to finalize the deal (money was very important :). i arrived on Saturday and greeted by Stan. We went over a few things and went over the the F&I person, who finalized the paper work.. After the paperwork was completed. stan and i went over to MY car and got in. Stan spent over a half hour answering my questions and explaining the technology of the various controls. I CANT STRESS ENOUGH HOW HAPPY I WAS WITH AUDI MEADOWLANDS AND STAN AS MY SALESPERSON. read more

I have been using Audi Meadowlands Service, more specifically seeing Mrs. Diaz as my service rep., for almost 3 years now and have had a great experience overall. Upfront with all charges, informative, and considerate of my concerns with my 2011 Audi S4. All of my scheduled and unscheduled maintenance/repairs have been taken care of properly as well. Great service team all around and I will continue to use them for the length of my warranty. I would recommend to any of my friends and family! read more

Can't comment on the sales, but the service is good. Substantially better than Jack Daniels. Total time in-out is usually less than 5 minutes. Their loaners are clean (although their gigantic key trackers are beyond annoying) and waiting for you when you walk out to the driveway. read more

Got my 2016 Q5 today, I was in and out of the dealership within 30 minutes. Thanks to joseph choi the GSM, he made everything easy and quick. Loving the new car and will definitely refer all my family and friends here. Snow, rain whatever it is, Quattro can handle it! read more

This is my review for Audi Meadowlands service department, located at 4700 West Side Ave, extension of Audi Meadowlands located at 425 Rt 3 E. In my 20+ years of owning a car, I have never felt more slighted and ripped off than at this dealership. I had the unfortunate experience of working with Andrew Olive. I had gone to this service department due to a check engine and engine power loss due to ignition coil/spark plug failure. When I arrived, Andrew was discourteous and would not look me in the eye to talk to me. I mentioned the check engine light and right passenger window regulator. I also mentioned I needed a timing belt estimate if convenient. He said he would perform diagnostics and call me. In the evening, he called me and quoted me about $6900 dollars in repairs and preventative maintenance, with $680 being the cost of the ignition coils and spark plugs. Before I had a moment to recover, he pushed that I buy a new car. I told him I could not afford all these repairs or a new car. His following responses include, "What do you want me to do?" and "Do whatever you like." I was not reassured, and he did not explain what each specific fix was over the phone. I elected for just the ignition coils and spark plugs. In our last encounter, he did not look me in the eyes, and repeatedly told me to sign the forms and go to the cashier. I asked him to show me on my car where I would need other maintenance or repairs, and he REFUSED. He said that he did not need to show me, that "it was just there." He refused to get out of his seat and help me in any regard. He refused to allow the mechanic to show me where I needed repairs or fixes. In the end, he charged me for 3 hours of labor at $140/hours for a job that takes less than 1 hour, in addition to parts. He also charged me TWO diagnostic fees for items that I had asked for a quote. I have never in my history ever been charged two diagnostic fees for one diagnostic exam. He said he took apart the door trim to examine my regulator, but there I can see that my door frame was not touched. I had strategically placed tape and paper, which was unmoved from its original location. I feel robbed of two hours of labor and 1 surcharge diagnostic fee. If I can recover these, I will say we are even. I hope you do not have the displeasure of working with this unhelpful and boorish individual and take your Audi elsewhere. read more

I worked with Michael Boden in purchasing a new Audi S4. I connected with him after pricing the car online. He was courteous, responsive, professional, and straight forward. He also made an extra effort to make the sales process easier, and to save me time and money. Michael was a pleasure to work with and I would recommend him to anyone looking to purchase a new car. Further, the Finance Manager, Christine was great and she helped at delivery getting the paperwork done in a quick and painless manor. They were very prepared, and despite the weather that day, delivery went very smoothly. read more

Do not go here for collision repair. Long story short: they had my car for 3 months, billed my insurance for items that were not included in the initial repair (I had to bring it back after realizing it myself), forgot to put my decals back on (IE. Missing Audi emblems when I picked up the car) and were impossible to get a hold of whenever I had questions (As in multiple calls and emails never returned). Due to the long wait, they promised to pay my overage on my rental car. After giving me the run-around for 10 months, they finally told me that they are not going to pay. As if this isn't annoying enough, here's the worst part: They called my insurance company and told the company to send Benzel Busch the 2nd payment directly. When I followed up to see why my insurance company agreed to do this without my permission, the insurance company told me that my permission had been granted. Hummm? Not by me! I wonder what happened... Too bad it went down this way at Benzel Busch. I had nothing but good experiences with their other groups. read more

have had my Audi Q5 serviced here since buying it in 2012 the service facilities are first class, a lot of attention is paid to making sure that all customer concerns or questions are taken care of Car has always been returned in first class condition Candida in customer support, 5 stars plus It is a pleasure to deal with the staff here in the Audi Service Department read more

Everyone here is professional and treats you with great respect. My service advisor Alex is communicative and always makes sure he lets me know what's going on when I bring my car into service. I wish I had started going here initially. Instead of another dealership. read more

James in Sales and Yvonne @ service are amazing. James makes the process as simple as possible and he takes care of you not just at the time of sales but later too. My A3 was due for it first service at 5k and I reached out to James. He coordinated everything and later got me connected to Yvonne. Yvonne made my service experience seamless. Everything was a breeze from the begining. Every dealership has its pros and cons but if you have the likes of James and Yvonne I guess car buying/leasing/maintenance ain't that difficult. I don't write a lot of reviews but I felt compelled to write this to recognize both James and Yvonne. - Deepak read more

World class service. Honest pricing. I've never experienced a more state of the art dealership. A detailed report was emailed to me as soon as our car was looked at. I'm glad my wife decided to purchase a used Audi. read more

The service center is terrific. I ve been servicing my Audi's there for 4 years now - excellent service. Always courteous, explain everything in detail, and always on time. Waiting area is great, with coffee, snacks, Wi-Fi, so I always wait for my car and can get all the work done while waiting. read more

Service was efficient, however when the customer is not the first informed of the vehicles diagnostic charge it presents a serious problem. If your repair shop knows whats wrong with the car before you do doesn't that seem some sort of behind the scenes actions are taking place! The best is response from the managers who seemingly shrug it off because it's not imperatively personal information....18,000.00 for a new engine is personal Audi Meadowlands. I suggest tieing up the loose ends and possibly those who receive benefits from leaking information. Very unprofessional and not customer centric....especially if your trying to sell me on a repair of that costs..... read more

Great staff. Had a great customer service. Michael you were very helpful and thank you for taking care of me today. Much better service than in manhattan. read more

Quick and efficient service. They have a great waiting area with a business center to do work while waiting. They also offer rides to/from the train station if you need to get into the city while waiting. Definitely going back. read more

After leasing 2 cars with Marilyn, we purchased a car from Marilyn. Once again, she exceeded our expectations in the car buying experience. She went out of her way to make sure we were thrilled with our purchase. She was patient and attentive to our needs and we could not have asked for a better car buying experience. read more

Blanca is one of the best service managers I have had. Always attentive and willing to go above and beyond.

The sales agent Rich was very nice and professional. As it turns out the exact car I wanted to drive was at another one of their lots. In order for them to move the car I wanted I was asked to furnish a number of papers and sign a credit application and provide a credit card to prove that I was serious about the car BEFORE they would agree to bring the exact car to the dealership. When the brought the car up there were some issues with the brakes due to it sitting on the lot for a while. I told them to detail the car so I can test the brakes before purchasing the vehicle. At this time I left to have lunch and was told I must give in the signed credit authorization and deposit in order for them to prepare the vehicle. At this point my credit was run even though the salesman told me they wouldn't. I called today to speak to management and they basically said everything I am saying is made up. They won't even listen to your concerns. My credit wound up going down prior to agreeing to a car at another dealership which put me in a different tier and had to pay basis points on a car costing me $720 on my new lease. Very shady! read more

These guys are thieves and liars. Charged me for parts and labor that were under warranty (on a new audi with less that 10k miles) and claimed what they fixed was a service error and I should seek reimbursement from the original dealer who serviced the car. When it turns out they were wrong , they claimed that what they found and stated on the receipt was not what they had actually found (because what was stated would have been covered) and refused to reimburse me for the service. Don't trust these guys. read more

Scheduled service online, called a few days later to confirm what my extended warranty would cover, only to be told that "we wouldn't know until you bring in the car". Called several times and still got no answer. Finally I got someone on the phone that explained that its Audi's policy to have them see the car first. I then asked to confirm my appointment, and for them to confirm they have a loner car since I live in Brooklyn. I was then told they have no loner cars, and I should reschedule for the following week. I agreed to reschedule for the following Friday after work to drop off my car and pick up the loner. Thursday i get off of work and decide to check my voice mail. I got a message "Willie" who works at the service center. He explains that the dealer classes at 6 so the appointment I have for 6:15 isn't possible and he is changing it to 5:30. I called the dealership right away to voice my concerns that the appointment was made over the phone with a rep, and they should have told me that they would be closed at that time. When I called the service center I was told that they had closed for the day, so I requested to have a manager call me. The following day I got no call, so on my lunch break I called. I spoke with someone who explained that the drivers leave at 6 and that was the reason my appointment was changed. The person, I believe his name was Mario, said he would fix the issue and have someone bring a loner car to the front of the dealer ship before my arrival. About an hour later I got a call from the dealership again. They now wanted t=me to explain in detain what were the issues I had with my car. I explained that I needed many things checked out and I was at work so I could not talk further. Of course after work the city was filled with traffic. I got to the dealer at 6:40 only to be told that they did not have a loner care for me and I should call the following week to start the process over again. After buying two cars from this dealer, poor service is the reason I will never buy another car from them again. read more

Had decent service when buying a car. Questions answered, coffee and water provided, promises made. Not only were promises made, but i paid for the promises to be kept, such as Motor Vehicle registration and servicing fees. Here I am almost 4 weeks after I purchased the car that I have not been able to drive for the past two weeks because the Registration was not completed! I paid $400 for that to be done and there is no progress whatsoever, no calls back, no questions answered. It's really awesome Audi pays for your first months payment after you buy a new car but seems kind of useless if you cant drive the car for the whole month right? Gave them a chance to fix this multiple times before I began to talk poorly about their service but now we are at that point. Very disappointing and disheartening. read more

I am sorry to say that I will never recommend this dealer to anyone. I reached out to the manager to help resolve an ongoing issue of registration for a certified pre-owned that my son & I just purchased and was lied to and basically pushed aside. Instead of returning my call in a few minutes, as he said he would, he left for the day. Had the MVD clerical worker call me back two hours later. I left a second message on his VM and almost 24 hours later, still no call. Obviously our business is not important enough to him. So our Audi sits in the driveway, unable to be driven for lack of registration that we already paid for over a month ago, with no answers, no guidance and of no concern to Audi Meadowlands. Meanwhile, our lives are disrupted with one car between two full time employed sales people. Chalk it up to one big mistake in a choice of dealership. read more

I just bought my brand new Audi from here. I worked with Marilyn and she was great, honest and up front! She was patient with me the whole way thro. I didn't feel pressured at all!!! I truly enjoyed my experience here. I recommend asking for Marilyn. read more

Went in to check brake pad light, ending up paying $1500 to replace front pads and rotors and back pads. What a ripped off. I understand that there is a high margin on service but didn't expect a nearly 100% mark up. Will buy all these from autoanything website for one third of the price plus some installation cost. read more

Raphael was everything! He Got us such an amazing deal on a beautiful Mercedes. All staff in house were professional and super friendly. Incredible selection of luxury cars and overall Great experience! Thanks Raphael! read more

Audi Meadowlands Service facility is top notch. Candida Diaz is the best rep I have ever dealt with at any dealership or service facility.

These guys were great! I had my aluminum tire air caps stuck to the valve stems and every other audi service station I called said they would have to break the stems and replace the tpms valves!!! These guys without hesitation pryed the caps off and even gave me new plastic caps . Great service. read more

I've been having my Audi serviced here since 2010 and the staff is consistently courteous and professional. Work performed is trustworthy and reliable. read more

I got a brand new 2018 Audi Q7 from a sales person name Gorge Vega the car happen to have allot of problems since the first day I was trying to reach back to my sales person he was ignoring me the all time and didn't try to help me at all I decided to drive to see him in order for him to see the problem and o got ignored Again the manager was coming out and took a test drive on my car he agreed with me that there is a problem and schedule me for a service check the car was there for a week and nothing have been done to the car at all. I took the car to a different dealership and they told me that the car got a problem that it's really hard to fix. I left the car there and they fixed some of the problems but the car still got allot of issues I have the car for 4 month already and it's still In the shop I didn't enjoyed the car for even one day. My advise to you people not to deal with this dealership and especially from this guy named Gorge Vega. read more

This was my first service appointment. Everyone was very helpful and went out of their way to accommodate me.

they came to my place, gave me a loaner and took my car to the dealer. and in less than 24 hours, my car was given back to me to my place again. superb service. my congrats to roger, edwin, tim, bill, joey, yvonne and all the staff at audi meadowlands. by the way, the best deal in town for a new audi. i got mine away less than i expected. this my second q7 leased with them. nice everything. don't think twice. read more

Awful experience at dealership. I am a satisfied Audi owner and wanted to upgrade my Audi Q5. Total lack of transparency, 100 percent focus on Sale and lack of compassion towards customer needs. I was completely honest and did not commit or ask for any deal and hence got no response to any of my questions on the Upgrade process. Buy buy Audi. Would be upgrading to some other brand now. read more

Awful. Just awful. Unfriendly, not accommodating and too busy on their cell phones to help people out. Avoid them as much as you can.

Richard barblat was an excellent salesman. He paid close attention to my needs. He was friendly and made the process of leasing a vehicle a breeze. He was knowledgable about the sale. He knows his stuff! I recommend him a thousand percent! I will always come back to Audi meadowlands as long as Rich is there. read more

Service manager should be fired. Charged inflated rates, when questioned refused to reduce the rate. Sold my Audi then convinced 2 other family friends to buy elsewhere. As result Audi Meadowlands lost 3 new car sales and minimum 8 years of maintenance on each those cars, all over $300. Shameful. read more