Just a note - I copy and pasted my review of Audi Natick from Google Reviews -Brian Barri Name differences is because I don't put any of my personal information out on the internet. This is my review. Thank you. I've always been a fan of German engineering and was a loyal VW guy. After this past winter, instead of moving my VW CC to Florida or Texas I decided that I would be better served by buying a new SUV. VW Touareg, Audi Q7, BMW X5 and comparable SUV's were what I was researching. Living in a more urban area a good friend of mine suggested a serious look at the Audi Q5. Intriguing...and there is a TDI diesel engine...nice.. After several earlier visits to various dealers I ventured to Audi Natick and was greeted by a young man named Kevin (Planchon). I was impressed with this man when I asked him a question to which he didn't know the answer and he stated such. No BS attempt at trying to answer something he didn't know. He grabbed another man named Khaled (who ended up actually being the Financial Director) and together they were able to answer my question. Honesty. I love it!! I test drove a Q5 TDI and put it through it's paces. It's encouraged, after all it is a big investment and these guys want to be sure that the vehicle you a looking at meets YOUR standards. Excellent!! Between the test drive, counsel of my good friend (who actually came with me to look at something for himself) Kevin and Khaled particularly, the staff overall and the general presentation of the facilities, I decided to do business here. I was fixed on a Audi Q5 TDI. They had one on the lot that was the color I was looking for and equipped the way I wanted. It must have been fate because it actually ended up being a 2016! Khaled is magic when it comes to financing. Be honest with him and he will do everything he can to secure you at a reasonable rate/terms. Kevin must have spent an hour with me at delivery showing me what features were included (many I didn't know about. I really just wanted a quality all wheel drive SUV with a diesel engine and a kick ass sound system but got SO much more). Just so you guys know I did buy the extended (5 year/100k) warranty from Audi and wheel and tire protection.From my past experiences it's always worth the little bit more upfront for the" just incase" things that happen. And I'm a magnet for that kind of stuff.Khaled, Kevin and Audi of Natick....thank you for an OUTSTANDING experince. I am now an Audi guy! read more

I have purchased two cars in the past two years from Audi Natick and four additional cars from other Bernardi owned dealerships (Honda, Acura, Volvo, Toyota) over the past 16 years. Each experience has been top notch. During my most recent sales experience, Daniel Haigh and Jonathan Yashulas (sales manager) went above and beyond to find a car that met my preferred equipment configuration. In particular, Daniel did extensive research of all available A4 models with a manual transmission (a rare breed) along the entire east coast (including cars in transit). He continuously communicated detailed information to me and was extremely thorough. Daniel is very knowledgeable, personable and genuine. He is passionate about finding the right car for each customer. Daniel gave me the opportunity to test drive several vehicles over a month or so period, thoroughly explained the different equipment configurations, including technology, suspension and wheel options, and let me take a couple of cars for extended test drives on my own. Daniel is very easy to work with and really cares about doing what is best for the customer. He and Jonathan, as well as Wunna Zeya (a sales manager), offered an outstanding price on a new car and a very fair value for my trade (compared to other dealers). The entire process was straightforward and easy as it has always been for me at Bernardi dealerships. The emphasis was on matching me, as the customer, to the right car and making the process smooth and painless. Daniel, Jonathan and Wunna are professional, courteous and customer focused. They truly made the process of buying a new car enjoyable--very much appreciated! I highly recommend Audi Natick and Daniel, Jonathan and Wunna. read more

I recently visited Audi Natick in search of a 2024 Q5 model, hoping for a positive experience. I had already been given an offer from a different dealership which I came in to at least be matched in my color preference. Unfortunately, my encounter with the manager left me extremely dissatisfied. My salesman, Zak, was polite and courteous. Regrettably, I was presented with pricing options for a used Q5 or the white Q5 I test-drove, neither of which met my color and package preferences. When I inquired about exploring this offer further with my wife, I encountered what I perceived as low-class intimidation tactics, including statements like "this deal won't be available if you walk out that door" and "the deal numbers are proprietary information." The manager's intimidating remarks during negotiations were unwarranted and contributed to a highly unpleasant atmosphere. Essentially I walked out of the dealership with no lease offers or numbers to reflect on at home. I believe there's a crucial need for improvement in training and communication techniques for all staff. My subsequent visit to Audi Brookline, where they not only matched a previous offer but exceeded expectations, highlighted the stark contrast in customer service. This feedback reflects my genuine disappointment with the overall customer experience at Audi Natick. I have already sent a detailed outline to Wunna Zeya who is their current General Manager and there has been no follow-up from them. read more

This was the most horrendous car buying experience my husband and I have had. My husband went in, picked a car and he and the sales person agreed on a price. Great, done. Nope, not so much. I was to be a co-owner, so I was told i had to sign some "quick" paperwork...we went in one evening with our 3(!) children only to wait 45 minutes (well past bedtime), to the point where i walked out (I have never done that before)...oh, and we had an appointment. So, then we go back with yet another appointment (and our 3 kids again) only to have a very similar experience. We left again and were told to come back in an hour which we did, and then proceeded to wait another 20 minutes. We finally get the deal done, and then my husband goes to pick up the car and realizes there is a screw in one of the tires the minute he pulls onto Rt 9. He was traveling that week, so didn't call until the following weekend when he was back. They have to replace the tire and then REFUSE to pay for it, so we have to pay for a brand new tire on our BRAND new car that was damaged upon delivery. We're talking about a moderately high-end car here. We could pay for a new tire ourselves if it was our fault. Unbelievably horrible customer experience and service. We will NOT be back for service or to purchase another car. read more

Recently had a very serious (and expensive) engine problem with my 2011 A5 that I had purchased at Bernardi Audi Natick almost a year prior. Love my car and I understand things happen. At the time I was looking to purchase a used car, the sales staff strongly suggested I look at the certified pre-owned vehicles, and explained how Bernardi Audi stands behind the CPO vehicles they sell. And that is exactly what they do. The service dept. at Bernardi Audi took my car in the day it arrived, diagnosed the problem, and proceeded to replaced the entire engine in my car, and loaned me a beautiful 2016 A4 to use while the repairs were being performed. They called me (and sent pics) throughout the process to keep me up to date on the progress, and delivered the fully repaired car promptly as promised. My only responsibility was the $85 deductible. The cost of the repairs were well over 15 thousand dollars. Everyone I dealt with throughout the process was great. Anthony and Parker in the service dept. could not have been more accommodating, and fully answered all of my many questions. Bernardi Audi did everything they promised, and I am a very satisfied customer. Thank you read more

My household has bought 3 new cars from them and used their service department exclusively over the last 10 or so years. The whole customer service was great for the first 7 or so years. Dropped off my car today a little before 8 AM and got a loaner. I texted the service agent around 4 PM and I was told the car would be ready between 5:30 and 6:00 PM. I got there at 5:40 and the car had not even been in the service bay. I was told it would be hopefully by 7:00 PM- the closing time. They had my car for 10 hours. Not my original service agent, said it's like being at the doctor's- we run late. I asked him to bring me my car. He asked if I wanted to reschedule? Do you think? Seriously? Let me add I live in Boston and have driven out there because it was really great at one point. The first similar issue was pre-pandemic! I got in my car but went back in to tell the service manager they have lost my business and that includes new purchases. Our last 5 vehicles have been VW products, we are now considering going in another direction all together. I wasted almost 4 hours driving out and back today. read more

We had a fantastic experience working with Michael Pappano (sales) and Ashley Westermark (finance) at Audi Natick. Michael was so great to work with. He walked us through every detail of the cars we looked at and helped us pick the model that was just perfect for us, the Audi A4 allroad. I LOVE my car! Michael was ever patient and informative and continues to be helpful and responsive after the purchase. We never felt any pressure from anyone there and found the whole place to be relaxed and welcoming. Ashley was extremely patient and made the whole finance end as stress-free as possible. Not my usual car-buying experience by any means. I would highly recommend working with both Michael and Ashely and look forward to continued great service from Audi Natick. read more

I just had a most wonderful experience in purchasing a new Audi Q5. The sales person, Peter Nett, was the utmost professional from start to finish. His Business Manager, Daniel Haigh, was amazing too! I can't say enough wonderful things about the dealership and these 2 individuals. There were some difficult obstacles to navigate and Peter Nett was there from start to finish... this took a lot of time and also much effort of his part. He went the extra miles required to see the whole process through. If my experience was typical, then, look no further. Everyone deserves to be treated as I was treated at Audi of Natick! In addition to the dealership experience, the car is like driving on air! It just so happens that it has all the bells and whistles! read more

Just traded in my 2006 Acura TL for a 2015 Audi A6. I worked with Mike Lemming who took me out for a couple of test drives and answered all of my questions in a professional and honest manner. I see some of the negative posts below and luckily that was not my experience. While I could have gotten more for my trade-in elsewhere, which Mike acknowledged, it was less brain damage to do it all through Audi of Natick. Mike was responsive to my emails and calls during the buying process and most importantly, I felt like he was open and honest. Rus Karkachov was also nice to work with in the Finance Department. Last but not least, love my new car. I have not been back for service yet, but hopefully will have a very positive experience. read more

I recently leased a vehicle from this dealership. After some disappointment with other dealership, I had the opportunity to work with Mike Pappano. He's amazingly helpful and more than half the reason I decided on the car. He patiently test drove cars with me and walked through every little detail of technology information in the car. I got all the information about the car to aid my decision. The whole process is very speedy and painless. Sales manager was also very helpful and coincidentally an old friend I've worked with before. I got a great deal on the car and the finance process was painless too. Overall I gave 5/5 to this dealership. read more

I recently took delivery on a 2016 A5 Cabriolet and I love it! Enjoying this weather with the top down! Sales Rep, Mike Pappano, was great to work with. When I learned that the car I wanted was not available in New England, scuba blue with gray interior, Mike put out a search across the country to find me one. He kept me updated while I waited for it to arrive. He made the sales process easy and smooth. He spent the time teaching me the technology and offered a follow-up visit if I wanted to go over anything I wanted. I am happy with how I was treated with each visit. I recommend you go and see Mike for your new Audi! read more

I was looking for a used A5 convertible and found the perfect car on the Audi of Natick website. Their website was great with many photos and a lot of information on the car. My sales experience was great. I called ahead and they booked an appointment for me with Ed Q to test drive the car. Ed was very professional and the sales experience was quick and easy. When I came back to pick up the car Ed spent an hour with me going over all the new technology in the car. He was very knowledgeable and explained everything. This was my 3rd Audi purchased from this dealership and I will be back again in the future. Donn W. read more

My wife and I bought a new 2017 Q5 from Michael Pappano. The Audi Natick showroom was very impressive with all models nicely displayed. Our Five Star Rating goes to Michael Pappano. Mike was very courteous and engaging. He was very knowledgeable about the Audi brand. After negotiations with Mike , we walked away feeling very comfortable and happy with our new purchase ! We recommend Audi Natick. It is a huge clean showroom with a service center, plenty of on site parking and the staff is very courteous and inviting. Based on this buying experience my wife wants to buy another car from Mike in the Spring. read more

Audi of Natick is absolutely the best place to have your Audi serviced. I brought in my 2000 Audi TT and had no idea what was going on. They took my whip in right away and provided me with a sleek 2016 Audi Q5 to use while my baby was cared for. Parker was incredible! He kept me updated on every detail and made sure I knew the exact cost and time it's take. My TT was returned to me 10 days later in mint condition. I swear I was driving a new vehicle off the lot. They even realigned the side windows for free! I highly recommend Audi of Natick and Parker for all your Audi needs! read more

I was doing some car shopping over the weekend. Long story short, going to this dealership was pointless. They knew I wanted and needed a car, but for the price they were asking, those regular Premium Audis are priced close to Premium Plus which is insane! I'm not going to pay a "2009", with no options for 27K with almost 30K miles... Too make matters worst, the salesman comes out stating that we were wasting his time. That immediately got my family heated. Trust me there are many other Audi dealerships in your area that would love to do business. read more

I got my first Audi A3 here at Audi Natick. I had visited other Audi dealerships in the area and felt best treated at the Bernadi Audi Natick. Mike Pappano was my Audi Brand Specialist. He did a great job with the test drive and familiarizing me with the automobile itself. I appreciated his patience and follow through calls/texts. He definitely had a big part in my decision to sign the lease agreement with the dealership. it was a lengthy and somewhat challenging negotiation process but Mike made it as easy as possible for me. read more

Bernardi Audi is a great and easy place to shop. More importantly, the guys in service (especially Fady Sidhom) are fantastic. We once had a dispute with the tire package company so Fady immediately got on the phone with them and fought to get it covered, so that we didnt need to pay anything additional out of pocket. This was just another example of how the team at Bernardi is always going out of their way to make sure that any and all issues are taken care of in a timely, professional and pain-free manner. read more

I purchased a new Q7 in April and it was the best dealership experience I've had, bar-none (we went to Mercedes, Infiniti, Acura... even another Audi dealer). Six months in, even my experience with service has been unbelievable. Paulo in particular has been fantastic. If you're looking at Audi's in the area outside of 95/128, you've got a few options... but I can't imagine any of them providing the demeanor, attention, and positive attitude I have alway received when bringing my vehicle here. read more

We spent over an hour at this dealership working with a salesperson. We test drove the car, and our trade-in appraised, and we were ready to move forward, Ony at the very end of the process we were told that the car had been supposedly sold to someone else, and they told us they didn't even have the title in hand. What makes it more frustrating is that the vehicle is still listed for sale and they increased the price. Sounds like a bait and switch to me read more