took my Z there and was totally ripped off. They told me exactly what I told them but still…read morecharged me 180.00 to diagnose it. The report was totaly bogus as well, just a scam dealer tyring to rip off the customer In my opinion avoid it thre have to be better and honest dealers around. And how can you run a check for recalls that are dated on date of manufactor without the VIN number to do it? Guess whet they can!!!!!

Really impressed with Tony G and Flynn Audi yesterday. Had to get a last minute recall done on my…read moredaughters Audi, and Tony squeezed it in on a tight schedule. Not only that, but the car was washed and vacuumed for her when she picked it up. Great service for a first time customer! Thank you!!

My wife's 2026 Grand Highlander had a close encounter with a deer -- spoiler: the deer won. But…read moreCharles Harrigan, Rick Martin, and Joe Tracy at Haddad's Collision Center in Pittsfield, MA worked such magic that I couldn't tell anything had happened. Done on time, great communication, and shined up like new. If your car ever loses a argument with local wildlife, these are your people. Highly recommend! ​​​​​​​​​​​​​​​​

They did all the work- contacted the insurance company and handled all of the paperwork Prompt;…read morefriendly; professional service Car looks brand new Excellent work!

Just bought a beautiful 2014 Jeep and it was such a smooth process, Wayne was absolutely wonderful…read moreand easy to get in contact with!!! Highly recommend!

The car that I purchased from here was an absolute nightmare. it was an older car but the amount of…read moremoney I had to put into it, vs the price I paid was absolutely absurd. With all of the issues this car had should've gone 3k, I paid 6.5k and was still paying it off when it died about 3 years later.

Saw a vehicle I had been looking For many months show up on their website... I spoke to Zach and…read moretold him I wanted it, and asked for some information for my lender. Everything was handled properly with excellent communication. My lender was very picky and they handled it all with no problem. I gave them the deposit over the phone, and they took care of getting this beautiful used car ready for sale. We scheduled a meet up for the following week, and they drove the car to NH and met me at the town clerk so I could register it. Easy in every way possible. Thank you so Much Zach & team...! Love my used Golf Alltrack already.

Drove an hour and 10 minutes to get there for when they opened having a very specific used car that…read moreI was interested in. The salesperson Martina was great. She was very helpful and did not pressure me to buy the car. The problem was with her manager. I asked to take the car out for a second test drive and his answer was that the car was going to sell (multiple buyers interested) and he would not allow me to test drive it again. Was a long drive to get there but I drove to a different dealership and bought the same model from the second dealer. Not the way I would treat a customer who had driven a considerable distance to try to buy a car from me. I can't recommend Audi, BMW & Volkswagen of Pittsfield, after the way I was treated by the business manager.

They were very nice on the phone. Great with Saabs. I recommend them for anyone especially with…read moreSaabs very good experience! Ty for your expertise

If you have a Saab, this is the place to take it. My ten year old car (new in Saab terms) went in…read morefor its annual "physical". John and his team found little things that needed attention. These were items a general mechanic likely would not have found and, if they did, might not have the corrective parts. Not only did Performance have the parts, but they were reasonably priced both for the part and the labor to install it. An example was a windshield washer nozzle that was about $18 installed. I want my 2011 Saab to last a lot of years. With Performance Automotive it will.

They could have returned my phone call. When I purchased my new car, I have question. So I called…read morebut never received a return call.

I made the mistake of stepping out of my comfort zone to have my BMW M4 diagnosed and serviced at…read moreFlynn's. Five years ago, I was quoted almost $1,000 to change a $5 watch battery in my remote, and it is clear that things still haven't changed at the new location. I was recently quoted over $10,000 for parts and labor that I ended up purchasing and installing myself for $500. I have no special training or equipment, yet I was able to do the work they tried to overcharge me for. The service department at Flynn's was double-dipping on labor rates. For example, if you are working on the valve cover, you would replace the solenoids while you are already under the hood. Instead, Flynn's quoted this as if each item was a separate job with separate hourly rates, leading to an insanely overinflated price. To put it in perspective, I was quoted over $3,000 for the installation of a valve cover gasket, which is a $30 part. Since that gasket is only $30, I would have paid over $3,100 in labor alone for a part that I installed myself. The estimate didn't even include the actual valve cover. On an M4, it makes no sense to replace just the gasket and not the actual valve cover, especially after I explicitly told the tech my PCV was causing an obvious whine. Perhaps the most frustrating part is that I actually would have considered spending the $10,000 and giving them my loyalty had the customer service been good. However, receiving zero explanation as to why I needed these parts or what they even did--while simultaneously being asked for $10,000--left me with zero interest in spending my money at Flynn's. Due to the predatory pricing and lack of professional communication, I am never stepping foot there again. If you need your BMW serviced, I highly recommend any of the 15 independent shops in Berkshire County that will charge you a fair and honest rate. Or do it yourself like i did and save 9,600 dollars. I will be reporting this to the states attorney General and the better business bureau.