First time I have ever been to this dealership and I have to say that I was literally blown away by…read morethe customer service. It was top notch all the way. There was no part of the entire experience that wasn't way above what I have had in the past. Our salesman Derek was a pleasure to work with and he really paid attention to detail. We came in on a Monday to look at the car, then when we came back 5 days later to actually pick it up he already had at his desk the cans of soda that we liked, and drank the last time we saw him. May seem like a little thing, but it is an indicator of the level of the attention to detail of customer service they showed. I felt like the deal we got couldn't have been too much better. We are completely satisfied with the new car, the deal we got, and the overall customer service.

We purchased a vehicle from this dealership for my elderly mother-in-law, who lives in Iowa. The…read morecar was bought and is staying in Iowa, but the dealership issued an "In Transit" title--typically used when a car is leaving the state. This has created major issues with registration, and when we reached out for clarification or assistance, the manager was incredibly rude, dismissive, and unwilling to help in any way. All we needed was guidance on how to correctly title the vehicle so we could register it properly, but the dealership refused to take responsibility or offer any customer service after the sale. It's unacceptable that a dealership can't or won't stand behind their paperwork--especially when it causes complications for the buyer. I strongly advise others to be cautious when purchasing a vehicle here, particularly if you need any follow-up support. Once the sale is made, don't expect professionalism or help.

Smart Volkswagen has great sales and service team. I have been working with them 8 years, and the…read morecustomer experience is very good.

Flew up from KC area to lease a GTI Autobahn Finance Manager advised they would complete all the…read moreregistrations and plating for me as was normal for a lease. 6 weeks went by nothing from dealership Contacted them advised they were running behind Next week received not the plates and registration as promised by the docs to take to the MO DMV. At the DMV advised that the docs were not complete . Called dealership sent copy of what was missing advised would be handled. As of today nothing resolved They did sent me another in transit tag but MO hwy patrol says invalid . So I have a car I cannot drive. Contacted VW credit they said it was the dealership's responsibility to license the vehicle. Advised them unless resolved by 2-1 I would cancel next lease payment (this under advise of legal council ). If dealership did not understand MO laws why would they lease a car I to that State.

We recently needed to purchase another vehicle after an accident. I was not looking forward to it…read morebecause purchasing a vehicle is always such a time suck. This was absolutely not the case here. Shane was amazing. He went above and beyond making sure we got what we needed, speeding up the process to have everything worked out before we arrived to sign the papers and hand over the check, and he even followed up after the sale which was greatly appreciated and not at all expected. I would definitely recommend Shane to anyone looking to buy a vehicle.

They did a good job fixing a mistake that another GM dealership messed up. My Tahoe had car trouble…read morein Evansville, Wy on a weekend. Had to leave my Tahoe at the GM dealership there, take a bus back to Salt Lake City, and catch a flight home for work. They replaced the crank angle sensor, and I had the vehicle shipped home. Several months later I ended up on the side of the road on my way to work. Had the vehicle towed to Green. They discovered that the wires to the crank angle sensor had been routed wrong, had been rubbing against a moving part, and had finality broken. I mistakenly believed that they would fix it and not charge me, since it was a GM shop's mistake. Instead they charged me full price and left me to deal with the dealer ship in Wyoming on my own. They said that if the shop was honorable they would refund me what they charged me. An honorable dealership? Yeah right. I didn't even bother. That was 16 years ago. I understand that each shop is independent, and that that is how GM does business (or did at one time). That does not mean I ever have to do business with a GM dealership again. Haven't owned a GM vehicle since 2009.

They lie to their customers and conceal vehicle defects. The day after I purchased a Jeep from them…read morealmost every light on the dashboard lit up.

Scott at QC Autoplex is everything you'd expect from a slimy used car salesman. We inquired about a…read morevehicle that was listed online but not on the lot. We test drove a similar model and he showed us pics of the vehicle we were interested in. Only after I asked about a warranty he advised the vehicle has a salvage title, but only due to theft and not damage. Initially we were open to the idea of purchasing a salvage title vehicle. He told my wife and I that he sells lots of cars before they make the lot so we could put a $500 deposit down in the vehicle And if for any reason we decide we don't like it he'd refund the deposit back. He advised that the vehicle was currently at the shop getting a couple panels refinished and that he'd call us in a couple weeks when it should be done. After about a week and some thought we decided we were no longer interested in this vehicle because it was a 1 yr old vehicle with 25,000 miles, and a salvage/rebuilt title with no warranty. We did not want to spend $48,000 on a 1 yr old vehicle with a salvage title with and extended 5 yr warranty and would like our deposit back. He rambled on for several minutes about hypotheticals etc telling me I was taking food off of his table (while holding MY $500). I called twice asking for my deposit back and both times he refused. I'd give 0 stars to this clown. Definitely don't recommend.

Dahl Ford is the only boy body shop that gets my business. The customer service is top notch!!!…read more Then, the work is phenomenal. There was nearly $6000.00 worth of hail damage. All the hail damage was corrected. The whole team is on point. Special shout out to Justin and George. They are always restoring my vehicles the right way.

This place loves to tell you what they can't do instead of focusing on what they can do…read more And they even want you to put down a massive deposit on a vehicle that they don't even have an allocation for... so what are you really securing? A name on a list on a notepad? These people are nuts. Find the High volume dealerships in the nation to get the jon done right, and pass on these losers.

I had such a great experience they made everything so easy. They were flexible and easy to work…read morewith thank you Ricky for your assistance I got a great truck.

I had a good experience. Found a vehicle I loved. Had an issue and they worked with me to help…read moreresolve. Got another good truck and I believe the warranty is solid for coverage, mileage and price. Folks in service/tire center were very helpful when I had some Qs, very Polite. Mr Cooper was also a pro!