DO take your car here for repair! my car was experiencing more issues after getting my car back after week. Then I asked my consultant if I can bring it back and he told me it was too soon and to take it to the dealership I bought it from. what kind of customer service is this? read more

Audi San Juan - Car Dealers Near Me - San Juan, Texas

See all

I called about a particular car to see if it was available. They said yes it was. we were in Houston and first flight was next morning and we would like to fly down to see the car.We texted back an forth for several hours. He sent us the number sheet. I cancelled a dentist appointment and bought plane tickets for next morning. He never asked for a security deposit. Four hours later he texted us that since there was no security deposit someone else had come in and they were working a deal and the car was basically sold! We tried to call the general manager but crickets! NO return phone call! They could have told that person that we were coming to look at it and if we did not buy the car, they would be called! I would have gladly put down a security deposit had they asked! read more

We had a great experience with Audi San Juan, from the Salesman Mario to the Manager Mr. Franco everyone listened to what we wanted. We couldn't be happier with our Q7 and recommend stopping by here and see if they have what you're looking for. read more

Since moving back to the valley in June, my car has had nothing but issues. I got my car's yearly maintenance done in September 2021 at Audi San Juan. By the end of October, my car was flashing the oil symbol. The car had no oil when the guy at AutoZone topped it off. Come today, December 2021, and my car's coolant symbol flashed as I was driving, coincidentally by Audi San Juan. I call and verify that they can top off the coolant, and I stop. They take my car in and return it in less than 15 minutes. As I finish my business and return home, the coolant symbol starts flashing again! I finally got home and decided to pop the hood to realize they dared to lie to my face. They did not refill the coolant at all! Before this service, only two dealerships have serviced my car for the past six years, South and North Austin Audi, and I never had an issue with the dealerships being scammers. read more

See all

In response to Ira Garcia's attempted explanation, The issues I started to experience after taking my Q5 for service, I contacted the service advisor DAYS, not months once I noticed the problem. On the most recent visit, I noticed a problem that I had never had since owning my Q5 and only started once my Q5 was serviced a couple of days after a month. I noticed it earlier and I figured that my engine had to adjust to the new parts but it seemed that the longer I waited, the problem got worst. So it wasn't a breaking-in period as mentioned by the service advisor. Regardless if it's a new problem or a problem caused by either a faulty part or by the mechanic, the owner of the vehicle is expected to pay the service fee. read more

I'm shocked at how horrible my experience was with Audi San Juan. They sold me a car after "inspection" with completely worn out tires, one of which had a huge patch in from a nail they were too cheap to replace with a new tire. Crooks. Costing me $1200 to fix. As a single mom, this dishonesty will affect me and my daughter immensely. read more

Audi San Juan - Car Dealers Near Me - San Juan, Texas

On 2/1/21 Monday left my vehicle for an oil change, rattle check, windshield crack repair & time and date on dash reset. I contacted the adviser Marco with insurance info & claim # for dash. He never called me or texted me for progress. At one time was told I did not buy Audi care but finance would call me to sell me Audi care. I never received a call from Finance. Contacted his supervisor and was told I would be getting a rental on Friday and finance would be calling me for Audi care. On Thursday I called Marco for progress and he said he ordered me a windshield but he lied about that and he said he was waiting on me to call the insurance for the windshield. He also told me I needed a tire. Never got a straight answer from him. Needless to say I showed up Friday to pick up the call. The oil change was not done, windshield was still cracked & the free car wash still left my 2020 Q3 with dirt all over the windshield and rims. Marco just handed me the keys without telling me what they did to the vehicle. I am so disappointed with their service. My tire was not fixed either. I went to get everything fixed the next day at another car place not the dealership. I believe that because I purchased my Audi in Central Audi Houston location the local San Juan dealership refused to help me. DONT purchase an Audi in San Juan, it's totally worth going to Houston dealership. They have the best service and they don't profile you. As of today my date and time on the dash is wrong again. This was my 2nd time taking it to correct the time on the dash. They are so unprofessional. Waste of my time. They portray themselves as classy. If you haven't bought a car in houston your missing out. read more

See all

After speaking with the salesman and realizing now wasn't the best time for me to purchase a vehicle. I told them I was going to work on my credit and get back to them in a month. I have zero lates and a high revolving balance (because of covid) which I was going to use the money I had saved to pay down to raise my credit score which would only take a month. They proceeded to run my credit 5 more times with 5 other institutions negatively impacting my credit and putting me 24 months further behind. Inquiries stay on your report for 2 years and are not removable. Do not trust this company with you financial well being. They only care about closing a deal. Not the customer, and certainly not your financial well being. read more

We had an amazing experience at Audi San Juan, all thanks to Juan Moreno. Juan made this a very smooth car buying experience. Also, thanks to Ruben Reyes to make sure the transaction went smoothly. Highly recommended! read more

Will never buy at this Audi of San Juan dealership went in to the service department to get my back up camera checked walked out with 4 engine indicators on in my car nothing was done about it. Their explanation was that something else needed to get fixed the cost would be over $400 with me having extended warranty! Mind you when I left my car I had no service indicators on took it in to solely get the camera checked out and paid $175 for them to tell me that my camera took a hit and was not under warranty estimate to fix it well you can imagine!! Regardless expect to pay $175 any time you go in just to get a diagnostic done on your car according to them they will charge you a diagnostic charge for everything they check on your car separately which by the way is not clearly explained to you! In my opinion they sell you the car and after that they could care less of keeping their customers satisfied. Plus had to call 3 times before I could finally talk to someone about my warranty very poor service! Later I found out they were trying to charge me for something that was covered by warranty!! Their excuse " it was a miscommunication" To benefit who???? I can imagine how many times they have over charged for service that's under warranty!!! Very dishpnest dealership! People stay away!! read more

I bought my first car from Audi San Juan in 2015. Absolutely amazing service. I decided to return to Audi San Juan for my next car and everything has been outstanding so far again! I highly recommend! read more

did not answer me and hasn't givin my license plate it exp soon need it soon 5288537101 2737021010839272829029

I recently bought a 2013 Mercedes G550 from San Juan Audi and I would not recommend anyone purchasing a vehicle from this dealership, especially if you're purchasing online. They failed to disclose the issues the vehicle had, even after I specifically asked. The pictures they provided I believe intentionally covered the areas of damages. I paid 73K for the vehicle and the headlight was cracked, the lumber seat controls were broken. After several attempts, they finally paid the cost of lumber control pump's replacement but refused to pay for the headlight. Prior to making the payment, they were very responsive but after the vehicle was delivered, they were giving runarounds, ignoring calls, not returning calls/messages. It took over a month to finally receive the spare key fob. Two days after I got the vehicle, the brake light came up. Brakes were completely worn out and cost me $1500 to replace. The headlight is still cracked and it cost $1,000 + installation. The headlight even has a little "x" marked with a yellow marker, which makes me believe that they were very well aware of this and failed to disclose or take responsibility after I notified them. The explanation was that this is not a driving hazard issue so we don't pay for it. ( was lumber control part driving hazard related? ) The vehicle I'm sure was a trade-in vehicle and I'm sure when they took the vehicle as a trade-in, they inspected every inch of it, especially when it's an expensive vehicle. This is a very dishonest dealership, stay away!!!! read more

Great experience buying a car, Robert Leal was able to find me a great deal without pressuring me or playing tricks. Low price, great trade-in value, I'm happy. read more

If you are considering buying a car from Audi San Juan, I would advise you reconsider and purchase your vehicle at another Audi dealership. Up until the time of purchase, the customer service was excellent. After signing, I received probably the worst customer service I've had to date. - The day I went to pick up my car I was told it would be ready by a certain time. I arrived promptly at that time, and my sales associate was gone. I waited for 45 minutes before someone finally assisted me. - The car tucked in a corner of the lot, not presented in glass doors as promised. - The car had 1/4 tank of gas, not full as promised. - The car was dirty! I traded in my car and had to wait 4 days for it to be fully detailed and the trunk was full of dirt. - The loaner car they gave me was an upgraded version of my car, and my sales associated admitted prior that it was a mistake and would leave me resenting not buying the newer more decked-out model (which it did). I expressed interest in upgrading and was not helped until much later. - My sales associate told me I would not be charged for the gas I used on the loaner since I traded in my car with a full tank and sure enough, was charged a couple of days later. - There was a dent in the hood of the car!! They said they would "fix" and they did so by merely painting over it. I regret giving my money to this facility. I feel cheated and under-respected. If I could do it over again, I would not buy from Audi San Juan. read more

Bought my wife a Pre owned Q7 from Audi San Juan and let me tell you it has been the best buying experience I have ever had from a luxury store. I would like to say thank you. You guys rock!!! read more

We were visiting family in South Texas, and on our way from Dallas we encountered some mechanical problems (it lost power and wouldn't go above 40 mph). We decided to head straight to Audi San Juan and arrived there 30 minutes before the service department closed. Ira immediately had our vehicle checked. While they did not have anymore loaners available, he tried to find us some sort of transportation. Fortunately, they were able to fix the problem and additional transportation was not needed. Thanks Audi for providing excellent service! read more