Just gave a 5star to the service but noticed a separate entry for new car sales. Traded in old Q5 for newer version that we spotted on line that led to an appointment with Catalina Reinhardt the sales person. She was clear in answering our questions made a reasonable offer and after a couple of days consideration we went ahead and the purchasing process was smooth and without pressure. The handover and training on the car was very clear. You really could not ask more of the transaction the people and the offices. If you want a new or lightly used Audi this is a good place to go. So much so I have asked my son who lives out of State to consider trading his car here as it appears it can be done reasonably easily and with snow birds there are 3 year old cars commonly available with less than 6000 miles on the clock. read more

Awful. I hate posting bad reviews but this place makes me want to sell my Audi for a Mercedes. I have never experienced worse communication or service in my life. I was lied to on the get go that my tires were discontinued. I ordered them myself online only to have the "service" rep tell me no outside parts were allowed. I originally brought it in for one flat tire and oil change and to fix damaged rims... over 3 week went by. I was threatened to have to pay for the sub par Hyundai rental after 5 days ... luckily the mangers-ish listened to me and stepped in so that didn't happen. Regardless it was a nightmare. I could go on & on. Little to no communication or status updates ... I had to keep calling and checking in. So frustrating. I moved from STL & this is my 3rd Audi ... I'm not sure I can deal with getting another one if I am at this particular locations mercy. God speed. read more

We had a really great experience leasing a new vehicle from Audi West Palm Beach this week. Ryan Disney was a pro and we did not encounter any of the typical games, nonsense, and delays that can come from buying new cars these days. Once we made a decision, we were out of the dealership in less than one hour. Additionally, they were competitive on price and had a good selection of the models we wanted to see. read more

Audi West Palm Beach - 2026 Audi S3 - Car Dealers Near Me - West Palm Beach, Florida

This is my 4th or 5th Audi. I returned this vehicle and leased another vehicle from them and for the first time in my life was hit with a "Wear and Tear" bill from the vehicle I turned in a couple months after leasing the new car. When discussing it with Jason W the General Manager, he said he would help me eliminate the bill or pay for majority of it, which he never did. He's a liar and completely unhelpful. I would never lease another vehicle from this dealership ever again. Stay away and go to Coral Springs or FTL Audi dealerships instead. read more

STAY AWAY !!! worst service ever !! went in for an oil change, and left wit half screws missing in undercarriage shield. Shame !!!!! read more

STAY AWAY -- Audi West Palm Beach turned a simple visit into an overcharge, a double‑charge, and a headache. I booked exactly what I needed: an oil change and a belt/supercharger noise inspection. That's it. Once the car was in, the advisor re‑coded my visit as a 10K service--on a car that doesn't even have 10,000 miles. When I called around after the fact, multiple nearby Audi dealers quoted ~$699 for the 10K package. Audi West Palm Beach? They rang me up for $1,300+, and with head‑scratching add‑ons and tax, the final hit was $1,703.09. The math did not add up, and nobody could explain it. Then came the worst part: payment games. They ran one of my cards and told me it didn't go through, asked for another card, and charged that too. Both charges posted. Only because I caught it did they agree to refund one--which says everything about how this place operates. When I tried to get straight answers, the service manager was rude, dismissive, and couldn't reconcile the invoice totals or tax on paper. And yes, they actually bragged they're "the most expensive in the country." That's not premium service--that's a massive red flag. I walked in ready to become a long‑term customer--do all my service here and even buy future cars. After this experience? Never again. In my opinion, the way this store handled my visit felt predatory: misrepresent the work requested, inflate the price, double‑charge, then stonewall when pressed on the numbers. Dates and amounts (for anyone who wants the receipts): Dec 13, 2025 -- Appointment booked specifically for oil change + belt/supercharger inspection. Dec 15, 2025 -- Two separate $1,703.09 charges processed on two different cards. Dec 17, 2025 -- One of the charges refunded after I confronted them. Pricing check -- Multiple local Audi dealers quoted ~$699 for 10K service; WPB billed $1,300+, then landed at $1,703.09 with questionable line items/tax. Bottom line: If you value transparency, fair pricing, and basic respect, do yourself a favor and steer clear of Audi West Palm Beach. Verify every line item if you're already booked, and watch your statements like a hawk. For everyone else: save your time, protect your wallet, and go elsewhere. read more

Moe did a grate job looking out for me. He is an excellent service advisor with dignity and respect. I value his honesty.

Unpleasant customer service and rude staff. Brought my q3 in to have a motor issue diagnosed.. $1400 for a new battery plus the $375 diagnostic fee. 1400!!! If you're gonna bend me over like that you better bring some lube. Moral of story: DO NOT GO HERE unless you like getting bent over with no lube and rude people read more

They are horrible people. When you purchase the upsell is over the top. They tell you the extended service contract is mandatory, until you tell them you will walk on the deal if they make you buy it. Multiple other things you will need until you find out they are bullshitting you. Assholes Fast forward to month 33 of the lease. Car is still under 4 year, 50,000 mile warranty. Only has 8100 miles. The battery goes completely dead and I was to be charged about $1500 for a new one. I asked why it wasn't covered by the warranty and they Said if you don't drive the vehicle 400 miles/month it isn't covered. I asked them to semi me a copy of this section of the warranty. They couldn't because it doesn't exist. I informed AudiUSA of the matter. Received notice from the service manager that they were waiving the fee as a courtesy. Perhaps it was the fact that i mentioned that in small claims court in West Palm Beach county that I could subpoena any relevent documents and that I would be asking for service records of ALL of the people who have been charged for a new battery that was actually covered by the warranty. . Has to be more than a couple. If you know anyone who has been charged for this service have them reach out to me. read more

Very professional and trustworthy people. Truly recommended to service your car, parts, or to upgrade your car

Professional communicative very attentive and got me in and out quickly dropping my car getting me into loaner and then my car once it was completed read more

Many of us, don't look forward to car shopping, but my recent experience at Palm Beach Audi was an extremely positive one. Salesman Ryan Disney was great and none of the cliched 'pushy' have sales tactics were ever seen. It's also a very comfortable place to wait while your car is being serviced. You'll like the way you are treated. read more

$525 for an oil change? My wife unfortunately did not ask for an estimate and then felt compelled to go through with her appointment despite the RIDICULOUS price for an oil change. When she complained, she was told the $20 off coupon on the website does not apply to her model, so that there is nothing they can do. I called Stuart Audi and they charge $340 for the same service, same vehicle. While I think that is also ridiculous, it is clear that Audi WPB is focused 100% on price gouging their customers. Never again. read more

The sales department at this Audi is completely unethical, on multiple occasions I've experienced them outright lying it's frankly fraudulent. They even produced a fake recall letter that no other dealership could verify in order to stop us from buying out the lease. It's happened multiple times Do not buy an Audi from this absolutely unethical dealership!!! You've been warned. read more

Audi West Palm Beach - Fraudulent recall letter on Audi letterhead - Car Dealers Near Me - West Palm Beach, Florida

Thank you Jennifer Kassner Audi West Palm Beach. You are the most kind and respectful supervisor I have ever met. This woman helped me so much words cannot describe her honesty and hard work. She has gone above and beyond what others have ever done for me. I've had a lot of bad experiences with service advisors , shops, and sales people. But Jennifer will show you that there are very good reputable people that work in these establishments. If you go to Audi ask to work with her. She will make sure that you are always taken care of with attention to detail. You are safe in her hands. This is coming from an owner of an Audi s5 4.2 v8. read more

Audi service has seriously gone downhill. Running out of loaners cars so they send you to enterprise and give you an economy car essentially. Seriously reconsidering owning an Audi again after various factors throughout the years. read more

Veterans please read. I had a wonderful experience when I purchased my car in Arlington VA. Last week, I had my car serviced and wasn't expecting to purchase a car. The dealership had one in inventory I was interested in. We agreed on a deal. When I left, like anyone else would do, I looked at auto loan rates. I found a much better rate with USAA. It was close to a 2% difference. The salesman, Keelan, made comments about USAA and said that not everyone has access to those rates. Keelan and his manager Jake only care about selling cars and not the people buying them. They were unwilling to work with USAA and I had to walk away from the purchase. My experience purchasing my car before was completely different and such a great memory. This experience made me remember why I don't like going to dealerships to interact with stereotypical salesmen like Keelan. On the bright side, Adam, in the service department, was fantastic. He has taken care of me and my car for each appointment, even though they are few and far between. I love my Audi! read more

BRAMAN AUDI IS A DEALERSHIP TO AVOID AT ALL COSTS! Their service department's incompetence and dishonesty were shockingly evident in our experience. Particularly, our service advisor, Jennifer Rodriguez. We brought our 2018 Audi Q5 in for a routine oil change and minor AC odor issue, and they returned the car to us with multiple new problems, including non-functional keyless entry and numerous warning lights. We brought the car back and the dealership's follow-up inspection revealed alleged water damage to the comfort module, resulting in a staggering repair estimate of $12,893.64 - for a car that was in perfect working order just days before. Braman's handling of the situation was equally appalling: They failed to adequately respond to our concerns. Carlos Campo, the service manager, actually threatened to put a lien on the car for storage since we would not authorize the $12,893.64 repair. In response to a BBB complaint, Braman Audi made false statements and misrepresented their "attempts to resolve the issue under warranty". They made no such attempt! We brought the car to Stuart Audi and provided them with all of the facts. Andrew Mechmet, our service advisor at Stuart Audi, stepped in, contacted Audi Corporate, advocated for us, and got the repair covered under the car's warranty, which had expired just one day before the initial service visit to Braman Audi. This stark contrast in service quality highlights the importance of choosing the right Audi dealership. DO NOT GO TO BRAMAN FOR ANYTHING!! This is our 4th Audi and we have worked with multiple Audi dealerships, and have NEVER had this type of experience or had to write a bad review, but we felt obligated to write this one as we would be remiss not to warn others so that they can avoid having a similar, or worse, experience. Unfortunately for us, it was only after this experience that we looked online at other people's reviews and discovered that Braman Audi is renowned for mistreating their customers. Braman Audi West Palm Beach's actions demonstrate a concerning lack of professionalism, transparency, and customer care. Potential customers should exercise extreme caution when considering this dealership for vehicle services. The risk is simply not worth it. Do yourself a favor, take a few extra minutes and drive up to Stuart Audi! read more

I have never felt so disrespected and used by a dealer in my life. I came into the dealership on July 26th in the morning looking to sell back my Audi lease to them. The sales manager that handled this was extremely cold and disrespectful from the moment he established communication with me. He made me feel as if I was wasting his time, and was beneath him. After waiting for him to look over the car and get me an offer he comes back with an outrageous offer. He wanted me to pay him the a $500 fee to take the care and not offer me any money back. Keep in mind that this car was low on miles and I know had equity in it. I then kindly asked if he can give me the offer on paper so I can take with me and he refused, as if he didn't want to waste his time with me any longer. That same day I drove up to the other Audi dealer in Stuart to get an offer from them. They were extremely nice and respectful and ended up offering me a $2000 check and void the deposition fee so I can walk away from the lease. They were so easy to deal with and treated me with the respect and dignity that all customers should. I will no longer be giving any more business to the West Palm Beach Audi dealership. I suggest than any other customer thinking about doing business with them to consider another dealership. This dealership is in the business of selling cars to people, not building customer relations and taking care of them. read more

We had an excellent experience shopping for a car in West Palm Beach. We narrowed it down between Mercedes and Audi. Of course both brands excel in their own right, so for us it was the buying process and personal interactions that made a big difference. At Braman Audi, the buying process was smoothly streamlined and frictionless. From the moment of our appointment, to the test drives, until the onboarding process and turnover of the new car. Speaking of staff interactions, our sales specialist was Rohan Saxena. We are thankful to Rohan for explaining the detailed benefits of the Audi lineup we were considering the A5 sedan, convertible, Q3 and Q5. This led us to settling on the 2022 Q5 45 Quattro Premium SUV, which we were happy with. We all know sales staff work for the dealership, but in our deal, we honestly felt Rohan was working for us. It also looked like the General Manager had done a great job with this dealership -- Everyone was very professional and nice to us. If any of our friends, relatives or family is in for an Audi, we highly recommend they contact Rohan Saxena at Braman Audi West Palm Beach. Sent from my T-Mobile 4G LTE Device read more

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Stay away! The service department will rob you. You pay for services that they do not perform. I would expect that from some side hustle third rate automotive shop but not Audi. Even better, they sent us a $69 coupon for an oil change and them wanted to charge us $500+ to do a vehicle inspection. WTF?!? The car only has 10k miles. Less than a year. Talk about BAIT and SWITCH! My wife brought the car in for a wheel rotation and balance. The first time the wheels were mot balanced. She brought it in again and they still left wheels unbalanced. AND they also stole her wheel lock. One wheel did not even have a single weight. And they are trying to tell us it came off. If you know cars, properly applied, the balance weights will stay on for years. Went to Foreign Affairs Motorsports and they showed my wife how off all four wheels were in the balance. They were jot just off, the balance was massively off. Even after Audi having the car twice. Now she has to waste even more time to go and try to recover her wheel lock. All we are asking for is the money back yet they are fighting us on that too. Am I being unfair?? I do not think so. Buyer beware. Also be aware of their BAIT and SWITCH. They are rip off artists dressed in Tuxedos. I want to make sure other people do not get taken vantage of the way my wife was. read more

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I have purchased 4 Audi Q5s from Audi of West Palm Beach. I love this dealership, especially Iyad, a fabulous sales person. My wife has driven other cars but I convinced her to try an Audi, before deciding on another car. She met with Iyad, who took her for a test drive, answered all her questions, and she then selected the Audi Q3. Iyad was knowledgeable, patient, and gave us a great lease deal. We had the pleasure to meet Raphael, the sales manager, and he was helpful in closing the deal. These men take the pressure out of buying a car. What a pleasure. Service is also superb at Audi of West Palm Beach. read more

Paid $1800 for 4 tires on my 2022 Q8 and they recommended 4 wheel alignment quoting me $1400 for an alignment ... KBB states 4 wheel alignment on a Q8 should range between $210 & $270 I called Webber & Bear and both quoted me $210 Such an exorbitant overpricing for dealership services should have consequences Incredible customer dis service read more

Yuck! When you think of typical car salesman shenanigans, this is the place. Added costs like under carriage coating, dealer fees, fee fee, etc.. Waste of time avoid this dealer if possible. They'll find a way to increase cost of car AFTER quoting you a price. Just disgusted by everything about these people. Dishonest and scuzzy. Too many other Audi Dealers in the area especially if you head south to have to put up with their crap. tl/dr If you like getting ripped off then this is the place for you. read more

Everyone was super helpful & kind & professional, Brie was extremely helpful and quick with our service, and the technician Heidi is very knowledgeable. Not sure how anyone had a bad experience here, great place. 5 stars read more

Quick service visit and the service is impeccable! Luis was super efficient, personable and went above and beyond. I'd highly recommend this Audi dealership over others. read more

I love this dealership! The sales team is amazing! Iyad and Aly are my top two guys. Adam and Stephon in service are excellent and provide a great quality of service. read more

Had a service appointment for my 2020 Q3. Jennifer, my service associate, set me up for my oil change special (99.00). I mentioned that I had an issue with the windshield washer no streaming water on the windshield. I figured the line was clogged and she said they would check it out. As I waited, I received a video report and message from the service tech advising me of the overall inspection of the Q3 and things I would need to address at a later time. But there seemed to be an issue with the windshield washer as it wasn't a clog but a replacement of the washer screen. The cost of replacement $650 yes, he are reading this correctly. Well needless to say I was not happy and since it didn't affect the performance of the car I was willing to let it go. When the car was ready (oil change, inspection, & car wash) I was greeted by Jennifer who told me that the screen has been replaced at NC and was submitted as a warranty even though I was out of warranty. I have to say that Jennifer and the team at Audi west Palm has always done the right thing when servicing my car. I can't say enough about the dealership. Kudos ...... read more

In a nutshell, I will never return to Audi West palm Beach for service. Arrived for an 8am appointment, sat with Service Advisor and was very clear that I was only there for three things: possible coolant leak, check one tire for possible leak and a minor noise at cruising speed. He had three phone numbers for me, none of which were correct and I gave him the correct number. He advised that he would update me that afternoon. Never heard anything from him that day, called the service department the next day and was advised that the vehicle would not even be looked at until the afternoon. The Service Advisor then contacted me and claimed that he tried to reach me the prior afternoon. Turns out that he was using one of the wrong numbers that I had corrected him on yesterday. Later that afternoon I received an inspection report indicating that there were no issues found with the vehicle. However, it showed that there was an oil and filter change performed for $170 and that I approved it. This was never discussed when I brought the vehicle in and sat with the Service Advisor. I called him and he said that we did discuss it. I can say that this is definitely not true for the simple reason that I had the oil and filter changed three weeks prior on my own and I NEVER would have approved it being done again. I sent this documentation to the Service Advisor and his comment was basically, 'Too bad, the work has already been done'. In the end, Audi Service refused to take it off the bill. I should note that when I first sat with Service Advisor, he asked me questions and was typing everything into his system. However, I was never given a hard copy of what was discussed and agreed to at the close of our meeting. My vehicle was not ready at the end of the day and was not available for pickup until late morning of the third day. My experience tells me that you should not trust this dealership. i have seen other reviews of them with similar issues of being charged for work that was not requested or approved. read more

I had an oil change and tire rotation. It went well, fairly expensive, which one would expect at a luxury dealer. On the way out, I casually mentioned to my advisor Jennifer that I found the early warning system for cars behind me to be lacking. She got in my car with me, tightened it up and showed me how to adjust it. Good personal service! read more

I want to say why I like the Audi Team. I had my tired replaced when visiting west palm last year. Audi Englewood NJ noticed a bulge on the new tire. He told me it would be cover if serviced at Audi (which it was) I called Audi wpb and Gina Naborre sent me my receipt in under minute. She saved me money, time and a headache. Thanks Gina! The old adage you get what you pay for holds true when it comes to the Audi team. Thanks again your the best Gina. read more

Long story short, Sam M used to have a S5 a few years ago. In the process of getting a house and getting rid of additional cars he decided to sell it only after owning it for 2 years or so. I had driven that S5 as well. The drive was awesome with the V8 engine giving it substantial power. This past weekend, he decided to check out S5 in the Audi dealership of West Palm Beach. We were immediately greeted by Rony. Our dialogue with him went something like this: He asked if we were just looking around or had any models we wanted to check out, etc. We told him we wanted to drive an S5 and he was able to assist us right away. He was easy to talk to and told us the engine of the one we were driving was a V6 which was a bit more fuel efficient than a V8. We only drove it for 10 minutes on 95 highway and knew it was a great drive. I loved the interior with leather and suede combo on the seats. End result: we were able to purchase a new car 2016 model of S5 in black color in less than 2 hours. I really liked this location of Audi I had been to another one before this but their inventory is enormous in this location. read more

Audi West Palm Beach - Entrance area - Car Dealers Near Me - West Palm Beach, Florida

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We got to this dealership through the recommendation of our dear friend Sam M, after having a thoroughly disagreeable experience at Audi Fort Lauderdale (see separate review), where I had leased my prior Audi. Sam could not say enough positive things about this dealership, based on his own leasing experience. And if you know Sam, he is not one to exaggerate. He is highly analytical, and passionate about his vehicles. Sam reached out to the sales professional with whom he dealt, RONY MICHEL, and this man was not only a seasoned professional, but a gentleman who was a straight shooter. Of course, he wanted/needed to make some money on any deal (don't we all?) that was put together. After all, they are not operating a not-for profit organization! Rony was patient, respectful, and unlike the sale rep I dealt with in Fort Lauderdale, never condescending in his manner. He answered every question I had about the vehicle, not matter how lame they were. Sam M had essentially negotiated the deal before our arrival, and we simply had to decide whether this was the vehicle for us. We had insisted that we did not want to engage in any of the routine game-playing at dealerships, where the sales rep goes back and forth between his manager, as you try to extract another 10 or 50 bucks a month out of your payment. In fact, we did not meet the sales manager until after the deal was finalized, and that was at my insistence, as I wanted to compliment RONY MICHEL. We met the finance manager, CHRIS BUCKNELL, who is low keyed and mellow. I recognized him from his tenure at the Audi dealership where I leased my first Audi 6 years ago, when it was located in Lighthouse Point. It was a pleasure to work with him. Am I in love with this dealership? Well, if anyone can be in love with a car dealership, this one would be my choice. I recommend them without reservation, and direct you to RONY MICHEL. You'll immediately sense that his essence and style is what you want. Check them out. And no, I don't have a financial interest in Audi/VolksWagon, and no one bribed me with an extra bagel or bag of chips at their cafe to write this review. read more

Best I can say is this place reminds me of an old school scam artist mentality budget used car company and this is across every department. Horrible to non existent communication they give you a loaner car and then run up a rental car bill with zero warning that you're incurring charges along the way. They tell you to "sign here" but lie about what you're signing. Then they hit you when you refuse to get repair work done because you're being overcharged with a lien against your vehicle the minute you tell them you're picking it up. Avoid this place at ALL costs. I was a long time Audi owner who will absolutely never buy an Audi again. They could care less by the way because the staff clearly hasn't been trained. read more

Look up my previous review on the 2018 certified S4 I purchased for my son. It's been in the shop 5X for service since he purchased it. Bad sensors (twice), cooling system total failure, engine near total failure,etc. We bought an extended warranty (thank G_d) or the total cost of repairs would have been at least $25,000. The car broke down first time (total cooling system failure) 1 week after we bought it with 18,000 miles on it. It's hard to believe they wouldn't have known what a piece of crap it was when they sold it to us. The service department lies about what they're working on and how long it will take to repair. You can tell because their lips are moving. We bought a Q7 at the same time (13k) miles that has already been in for repair. What else you could ask for when you spend big money on luxury vehicles? A sh**ty product and an awful dealer. Does it get much better than that? Don't say you haven't been warned. read more

Takes a lot for me to waste my time and energy on a review like this, so just know that there's a lot of weight behind this one... and a terrible experience. I bought a used Audi from here and it showed up with all sorts of issues that somehow escaped the "CPO" report. My local dealer was shocked that these guys sold me a certified pre owned vehicle with so many issues and didn't report them. Oh wait, they told me it was CPO throughout the entire purchase, but turns out they never officially certified it... Currently still in the shop for repairs, the car was missing chunks from the brake pads, bad bearings, a loose exhaust that needed replacement, interior buttons, blown speakers, and the list goes on. With 12k miles, these issues are not normal. How were they not listed on their inspection reports...?! Hm. They also forgot to send me a temp plate so I couldn't drive the car for 2 weeks. I've contacted their team and the GM several times over email and phone to no avail. Just wanted answers to some of my questions. But, I was completely ghosted once I took possession of the car. All in, I've reported this dealer to Audi and am continuing the conversation with them further about the incident. I'm in the car industry and this experience was the worst I've ever had. Unethical business makes me particularly sick. I do not recommend buying from here, especially if you're out of state and cannot verify a vehicle's condition yourself. read more

Called for an appointment to get a bulb replaced, asked specifically if they had the part in stock, showed up, waited an hour to be told, bulb is bad, but we don't have one in stock, And, they put speed bumps in thier own parking lot! Holy cow, never again... read more

What is with Audi dealers in southern Florida. I drove over an hour to go to Audi West Palm because the Stuart dealer had such horrendous reviews, to get a key and FOB. The parts guy was fairly courteous but quoted me over $600 for it. I was expecting $$, but $$$$ was just a ripoff. He seemed non-pulsed when I expressed my shock. Now, you have to understand that these FOBs can ONLY be programmed by Audi and no one else, so they have a monopoly on ripping you off. I'm going to try the Melbourne dealer today, to see if they are more reasonable...stay tuned. BTW, I had several questions on service, etc., but when you feel like you're getting ripped off from the get-go, time to go somewhere else... read more

We had a great experience at Audi of West Palm beach. I worked with Amin Rahi and Richard Leonik -- they could not have been more professional, knowledgeable and pleasant to deal with. Total class acts. Since I was out of State, they made this transaction as smooth as possible. read more

We have been audi owners for 2 decades. Between my wife and I we have had 8 Audi's. When we moved down here we bought a Q5 from Audi West Palm Beach. We lost one of two keys the car came with and went to get a replacement key. Audi West Palm quoted over $750 for the new key AND a massive programming fee. Where I'm from, that's just an old fashioned screwing! When you have a captive customer over a barrel, since it's the only place we can get a new key, that's just plain horrible. $750 for a car key!!!...absolutely nuts and we won't be buying anymore Audis, because with that move they have lost our trust...a clean violation of customer / dealer trust...how would you trust them on any other repair after that, when you know they are looking to screw you on something as simple as a new key??? read more