I had the pleasure of working with Adriana Carelli, General Sales Manager at Braman Motorcars BMW…read moreWest Palm Beach, and I can honestly say she is one of the nicest, most approachable, and professional managers I've ever met. She truly goes above and beyond to make every customer feel valued and appreciated. Adriana is incredibly knowledgeable, easy to talk to, and always willing to help in any way she can. Her dedication to outstanding customer service is evident in everything she does, and it's clear why she's one of the best in the automotive business. If you're looking for a dealership that genuinely cares about its customers, I highly recommend giving Braman Motorcars BMW West Palm Beach a chance for any of your automotive needs. With leaders like Adriana, you can expect a first-class experience from start to finish. Five stars all the way!

UPDATE! I would not recommend Robert. I had questions after the sale and Robert kept telling me he…read morewould get back to me. He never did. Three weeks later I finally caught up with him. He said he'd have to call me back tomorrow...but never did. Eventually I asked him to put me with someone who handled the financing. He never did. In the end, he told me I didn't know how to read my statements on the previous payoff lease and hung up on me. Turned out there was an error on the invoice. Thankfully BMW financial helped me and cured the problem. I doubt I'll return nor will my daughter.

Good place to do business. Thanks Tim…read more Tim was very kind professional and thorough in getting my vehicle removed from fleet to personal ownership. All apps were set up making it easier for me to enjoy my newer RX 350. Thanks Tim.

After dealing with a few dealerships and all the usual games, I called Alex at Lexus of Palm Beach…read moreand told him straight up I already had an offer in writing and was not interested in going back and forth. I asked if they could beat it and he did. No hassle, no pressure, just handled it exactly how it should be. My wife is over the moon with her new Lexus and could not be happier. The showroom is beautiful, but more importantly the whole experience was smooth and easy. I cannot stand deceptive sales people and Alex was the complete opposite. Honest, straightforward, and easy to work with. Mo in finance was great too, quick and simple. Highly recommend Lexus of Palm Beach.

Received a VIP experience buying my first car! Emmanuel is…read moreamazing, he made sure everything ran smoothly and made sure I was comfortable. Tony also answered all my tedious questions and gave great detail. Elvin my finance guy is so good too, finance can be a really nerve racking process but he really took his time with me and made sure I understood everything in my contract. And my girl Berlys is such a sweet soul, she sat with me and made sure I got all the details done when it came to switching my car. 10/10 I definitely will be recommending friends and family in the near future!!

I didn't know. not sure, we stopped by no one came out to say hello. We walked outside for about 20…read moreminutes to look at cars. I asked a young man about a sales person he stated they were all busy and I should make an Appropriate Appointment to talk with a sales representative! I said ok and left. The cars are beautiful we just wanted to ask a few questions.

Usually the service is absolutely excellent. I've never had an issue. This last experience was a…read morebit more challenging. There is a new person managing phones and check in and she would benefit from additional training. For instance, possibly saying "I'm not sure" and offering to find someone who can provide more help if she doesn't know the answer to a question. Or writing things down so she doesn't forget them. I came to pick up my vehicle, she took my first name, asked me to have a seat and when I followed up with her after sitting in the lobby for 15 minutes, her response was "oh yeah, what's your last name" indicating she forgot that I was there. I was hesitant to write a review about this because I understand being new and needing grace but I would definitely recommend that she receives additional training. Otherwise, Erica and JD are the best and I will continue to use this location for now

Car's first Routine Service was on time and fast. Great experience. Keep it going Palm Beach…read moreMercedes!

I test drove GMC's Denali SUV. The one we test drove was fully loaded with some really cool…read morefeatures in the interior/cameras etc. Since it was fully loaded the engine was 6.2 L engine, instead of the 4 which makes a difference in the power. I also really liked that it become a 6 seater with a third row. Without the third row, the trunk was a huge size. I think the best appeal for me in the design is the famous grill in front. Honestly I didn't think I was going to like this SUV since it was alittle bigger than I wanted. But once I test drove it, I really liked it. Sales personnel Nick was awesome in explaining features etc. We almost bought the vehicle but we held back in making a decision that same day. But still one of the top options for me in deciding for a SUV. ~

I recently took my Buick in for service and was disappointed with the experience. When I picked up…read moremy vehicle, it wasn't even cleaned on the outside. For a dealership, I would expect the vehicle to be returned clean and presentable after being serviced. When I asked about it, I was told they didn't have enough people. I understand that businesses can be short-staffed, but it literally takes just a few minutes to run a vehicle through the car wash. That excuse was disappointing and felt like a lack of attention to customer service. The service itself may have been fine, but the overall experience and lack of attention to such a simple courtesy left me disappointed. I hope management takes this feedback seriously and improves the customer experience.

I bought a 2022 tesla from them online. Leticia was very helpful before I put down the deposit. She…read moreanswered my texts most of the time. Before I put down the deposit, I made it very clear that I wanted her to charge the car before they shipped the car to me. Also, she agreed to give me the charging cable. And I asked her to help me check if there's any dent or imperfection on the car because i couldn't see clearly with the videos she sent me. She agreed to all of these requests. I fully trusted her at that time. When I received the car, the car is 20 percent charged. No Charging cable. And there's an obvious dent on the car. I texted her. She said some other agents probably took the charging cable before they shipped the car and she would mail the cable to me. I haven't received the cable yet after 3 weeks... Regarding the dent, she said if i wanted to return the car, i would need to pay for the shipping fees and the 1200 dollars dealership fees.

I purchased a BMW from these cons on 10.14.2025. After financing the car the finance company…read morenotified me they hadnt received the story. Needless to say they sold me a car that has no title and can not get one and they knew it when they sold me the car. Now i cant drive it bc i cant register it. They were sending me temp tags and i found out they were sending me counterfeit tags when i was pulled over by an under cover task force. Fl DMV has found them at fault. The GM Scott Scatturo is a pathological liar.... ***Buyer Beware***

This was an extremely frustrating and disappointing experience from start to finish. I was…read morepersuaded to buy a Jeep Gladiator that was roughly $20,000 more expensive than the Wrangler I originally wanted because I was assured it would ride smoother and better suit my needs. That turned out to be false. The ride is terrible. I was also promised that I would be involved in the customization process, but I was not. Decisions were made without the level of input I was told I would have, and the final build did not match the specifications I clearly communicated. I specifically told them the vehicle could not exceed 6'7 in height because I need to fit into parking garages throughout California. I was assured that would not be an issue, yet the final vehicle ended up too tall, and it now causes ongoing problems in daily life. To make matters worse, I was sold expensive insurance that I later found out I cannot even use in my state. I was also charged $3,500 for a custom truck bed cover that is made of cheap plastic and leaks. Because it leaks, mold has grown on items stored in the truck bed. Charging premium prices for workmanship and materials like this is unacceptable. I ended up spending far more than intended on a vehicle and upgrades that did not match what was represented to me. Based on my experience, I would not recommend this business. I paid premium prices based on clear assurances, and what I received did not match what was promised.

I was a little skeptical going into this adventure after seeing the reviews on BBB site. I get that…read morepeople probably don't leave their positive experiences on that site. From the beginning to the end, I had nothing but a positive experience. Frankie (West Palm) made sure everything went perfect. They did try to low ball me with my trade in value (not Frankie's fault) but ended up giving me what I wanted...and threw in a few extras! I have an extremely busy schedule. Frankie made everything happen on the exact day and time we agreed to...this was HUGE! I bought a new 2025 Gladiator and I am extremely happy with it. I get compliments on it every week. If I ever buy another jacked-up jeep, this is where I am going. I highly recommend them. Thak you Frankie(and everyone else involved) for making this happen!!

Had a great experience here! Traded in our Grand Cherokee for a fully loaded Suburban High Country…read more Our salesman was Chris Levangie he got us the most for our trade and worked the price on the Suburban. I would highly recommend. Also had the pleasure dealing with John Gannes in service, everything about the experiences went great! We got a great deal.

Where do I start? smh service dept needs a course in customer service!…read more I moved to WPB and previously my car had only been serviced by one Chevrolet dealer in another state. I dealt with Brian multiple times in getting oil changes. Once as I was waiting in the car, he completely passed my car up to talk to the car behind me. MAKE IT MAKE SENSE! I got someone else's attention to get him and he says he didn't know I was waiting for him. It wasn't the first time I was there and 2) why wouldn't you ask! One time, they told me I needed new tires. I booked the service online after I received emails for a discount. It was a discount on tires and alignment. Long story short; ensure the paperwork you sign aligns with any deal because once Brian told me my car was ready, the total didn't include any discount on tires. We went back and forth, even with the service manager. "We told Chevrolet that was incorrect." - so basically y'all are aware there's a problem but when booked, don't honor it. They offered me a free oil change (deep eyeroll) after I sat down with the manager to discuss my concerns. I vowed never to bring my car back after I redeemed it. I reluctantly had problems with my thermostat not working. The chev dealer on Northlake is so awful, they never answered the phone in Service nor return my call when I left my info with the receptionist. So back to Maroone's trifling tails, I go. My car sat there for almost 2 weeks and they hadn't even touched it. By then, I refused being serviced by Brian and started dealing with a younger guy, can't remember his name. It was back and forth before something he said tipped me off that they had yet to look at my car. I only have one car and you are unnecessarily costing me so much money having to be in a rental. I told him I'm picking my car up tomorrow. All of a sudden the next morning, I had a diagnosis for thousands of dollars. Once again talked to that same service manager how their awful customer service. Of course, it did no good besides me giving them a piece of my mind. This is how I ended up at another mechanic not far away that cost me hundreds to fix. Baby Mike Maroone can kiss the blackest part!

Terrible communication. Slow responses. No update on status of vehicle sale. The lack of support…read moresale started in September 2025 and is still continuing as the New Year 2026 rolls in. After loan approval, it took 14 days to schedule the notary public signing. Several days for them to receive back the paperwork. Then another 14 days to schedule delivery of the vehicle. Another 7-8 days for it to arrive. Once arrived a third party company, Executive Tag & Title Svcs., that holds the title for the finance company, sent a message saying they would take care of getting the vehicle registered. I was not informed by the dealership of this process. I called Executive Tag & Title Svcs. company, to ask a question on the same day that they reached out. Their representative did not reply for another three weeks. On November 3rd the Oregon temporary tags expired, so I was able to get a 30 day moving permit from the Nevada DMV. That temp permit expired on December 3rd. Then after submitting the requested documents, they submitted my document packet to the Nevada DMV. It has taken another 8 weeks for the DMV to issue registration and license plates on December 30, 2025. But Executive Tag & Title Svcs. company had the registration package sent to the dealership in Oregon "at the request of the dealership". So as of today the vehicle still does not have license plates. In the meantime the vehicle was issued a citation of $75 for not having up to date registration by local authorities. Because the vehicle is titled under my company name, I had to get commercial insurance before applying for registration, which costs more than $400 per month. So the vehicle has been sitting idle in front of my house for the last two months, while I'm out of $800 in insurance costs, and two monthly loan payments amounting to nearly $2k. I can not recommend this company.

Outstanding, friendly and fast customer service. They stood out ob the phone and in person.read more

Bought a 2023 Toyota Corolla Cross. My salesman was Gustavo. He was very patient and kind, as well…read moreas very knowledgeable. The financing was smooth too and so far, its been a pleasure dealing with the staff.

I was researching about a purchase and was very clear about a few items:…read more 1. Two items about the Cross that were not noted in the online description. 2. When you contact me via email, just give me those answers. It seems that their sales staff does not follow a possible buyers request. I was contacted with an appointment, I was sent various emails. If you as a salesperson cannot follow simple directions from a possible client, it means that you will never listen to me regarding my needs.