Avoid West Coast Hearing and Balance Center if you value honesty and basic respect…read more I paid my grandpa's copay in full ($65) and I have the receipt to prove it. Despite that, the office later tried to claim we still owed an additional $10 and even threatened to refuse to see him unless it was paid. That alone is unacceptable, but the way the situation was handled made it far worse. When I tried to calmly explain and show proof, the receptionists ganged up on me, spoke in a condescending tone, and dismissed me like I was being unreasonable for questioning their mistake. Instead of taking accountability or even attempting to resolve the issue professionally. This felt less like a simple billing error and more like an attempt to squeeze extra money out of patients, hoping people won't push back. It's incredibly disappointing to see this kind of behavior, especially when dealing with elderly patients who rely on fair and ethical treatment. Between the poor customer service, lack of professionalism, and questionable billing practices, I would not trust this office. There are plenty of other providers out there who treat their patients with respect but this is not one of them.

AVOID the Oxnard location. If you go there you'll only receive horrible horrible customer service…read moreand misinformation. Went for a hearing test only to be referred back to the primary care physician for hearing aides. Does that sound right?! Primary Physician referred us back to West Coast Hearing and Balance for the hearing aides. The misinformation doesn't end. It's hard to get in touch with them, because they use an answering service during business hours. Spoke with their answering service operator who told me that my appointment was good to go, but was later rescheduled. Received misinformation from the referral department on if the insurance covers the hearing aides. After going back and in forth in being told the hearing aides were covered by Medicare and then they were not covered I found out they were ultimately not. I was told by their front office the primary physician did not have the correct referral the day of my appointment, I called in the morning and told for a hearing aid evaluation I shouldn't have a problem. I showed up for the appointment was told I had to reschedule, because the referral from my primary physician was incorrect, and was threatened with having to pay for the appointment even though I we showed up and they rescheduled it. Oh, they don't have an office manager onsite for complaints. Their front office is unprofessional and ghetto. If I can give that place zero stars I would.

Jeff is an outstanding individual. Patient, knowledgeable, and thorough. Makes you enjoy being…read morearound his expertise. Knows his hearing aids. Thank You Jeff!!!

(I sent this via email to the admin there and got absolutely no response)…read more Though Jeff (who is the one worker in Ventura) is a very "nice" person, he makes a lot of mistakes that cost me a lot of time. Back in March, I had my appointment to order new hearing aids for this year. Two months later I had not heard back from Jeff about the hearing aids so I called him. It turns out the hearing aids had never been ordered. So he ordered them, and they came in a couple weeks. I had requested rechargeable ones and in his notes he actually had put in rechargeable. But he ignored his notes. It turns out that rechargeable ones are not within my plan. But we wasted a lot of time in the office searching for rechargeable ones, that could've been done without me. So I accepted the battery ones and went home and when I used them, it turns out there was a lot of feedback. When I mentioned it to Jeff, he goes. Oh it's something that you are doing. Well he happened to forget to turn off the feedback on his computer in the office. So I had to go back there again! for him to turn off the feedback. Now we're in the month of July. After using the new hearing aids for maybe a total of five different occasions, they would only intermittently turn on. I would have to play around with them to get them to turn on. So when I brought them into Jeff to have them returned, of course Jeff played around with them and got them to work. He didn't believe what I was saying. He has now sent them in to be replaced. This will require yet another trip to pick them up! He also never told me that I could pair the hearing aids with the bluetooth app on my own, but I easily did it with the old hearing aids. I just followed the instructions on the app. It was quite easy. Next year when I'm due for new hearing aids, I'll be going to another Hearing Aids Center. There's another company in Ventura. Thank you,

So here I am a year later..... And I got ALL of my foot function back!!!! It literally took a year…read morebut I got it back! I'm feeling great, I've been able to walk 3 miles a day, I've lost 50 lbs because I'm not in pain & I can move freely! I'm still & always will be very careful with my back. I'm very grateful for Dr Herman who was amazing! Whenever back pain comes out in conversation I tell them my story whether it be at work, dog park or neighbors. It could have had a different outcome there is no guarantee my foot would ever come back but if I didn't have the surgery for sure it'd never come back, at least this way I had a chance and ofcourse everyone's body is different. With Dr Herman's expertise, his patience, his calming demeanor....I can say enough good things about him.

So, when broken is really, broken, you've gotta see the right folks. There's nothing "great" about…read morehaving to see a specialist - and more so when things are serious. These folks are organized, respectful, they listen, they're clear with making sure they understand you, and that you understand what they are recommending: very good follow up and follow on. Not that you have a choice when things go serious off kilter...but if you do, this is a great one to have on your side.

I was also duped by Kiley B. as to which hearing aids I was buying. He said he didn't have the ones…read moreI wanted & if I would go to the Westlake office, he would give me the correct pair. Years later I found out from Evelina that he had given me the cheaper pair I had not wanted. I agree with another poster that he does a bait & switch. It's all about getting your money while providing you with a lesser product. I'm going to Costco this time. At least if you're not happy, you can actually get your money back. Kiley B does not give you the money back, but says he'll put you in a higher-quality hearing aid which is a lie....it will be the same low quality. Also, they will say they don't have software to adjust your hearing aids because they want you to buy new ones. Be VERY careful & get other opinions before plunking down your money. He's a slick SALESMAN.

Just recently my husband and I both got new hearing aids from Priority Hearing Aid Group in…read moreVentura. We had been to Costco previously, and didn't really like the service we were provided. Priority Hearing Aid Group met and exceeded our expectations for great, personal service, quality products and a patient and understanding staff. They are under new ownership and the professional service they provide is exceptional! We have recommended them to everyone we know and will continue to go to them for any hearing aid products or services we may need in the future. I HIGHLY recommend them! Please note, I wanted to see why this company wasn't rated higher (there should be all 5 stars!). What I found out is that Yelp decides which reviews should be shown and instead of choosing more recent positive reviews, puts one up from a few years ago with a really negative review and THAT was under a different ownership. I am posting those reviews here in the name of fairness. And NO, I do NOT own this business. I just feel like great companies should have fair reviews! Here is what you are NOT seeing (unless you click below on "2 other reviews that are not recommended.") John D. Santa Clarita, CA 5 friends 1 review 5.0 star rating 7/16/2016 I got a pair of hearing aids through Priority Hearing Aid Group and I couldn't be happier. From testing my hearing and narrowing down the areas where my hearing loss is at its worst to deciding on what system and brand works best for me and the aftercare, it is all top notch here! Friendly and knowledgeable staff who take their time with you and just want to help you in the best way possible. I read the bad review on here (from 2013, I don't know how it was back then. I understand they are under new ownership now) and I'm really surprised. There is absolutely nothing I can think of that is anything less than awesome at Priority Hearing Aid Group. I can only recommend their services to you! Report review Robert C. Robert C. Ojai, CA 0 friends 1 review 5.0 star rating 9/11/2015 The Company is only as good as the people representing it. I was lucky to to meet Evelina Anusauskaite on my first visit. She sold me my hearing aids, and has maintained them since then. She has great people skills and has always answered any questions I have had, The hearing aids work well, but the service from Evelina has been great. I have met one other person from Auditone and was not impressed with him at all, he was late by 25 minutes for our appointment and never apologized, rushed me out because he was running late, I have since requested Evelina on every visit and service has been excellent.

The staff is knowledgeable and helpful. I have lost weight, and I feel great. Dr. Prestin and Debra…read moreand Lisa have been so supportive. I lost 18 inches so far; I lost 20 pounds, and I never felt hungry or deprived. They were so helpful with accommodating my schedule. I only had to call. I highly recommend the weight loss program.

I recently restarted my weigh loss journey and heard about Laser Lipo and the special introduction…read moreoffer from Ventura Slim and Trim. I was doubtful but thought that if it could help reduce the band of fat around my midsection and my lower belly, it was worth the try. This has always been the most difficult area to change. I signed up for the package and just completed my 20 sessions. The visites were relaxing and enjoyable. Pain free and no down time. Self care at its best. The staff is great. Lisa is amazing to work with. She made each visit comfortable. Deborah helped me set up my plan of action. Lily also gave encouragement and assisted with treatment too. I have completed my sessions and have lost 16 inches overall to my mid section and lower belly. This along with dietary changes have me down a size and a half. I will be shopping for smaller cloths again soon. These ladies were encouraging and created a positive experience. My confidence and self esteem have increased with the changes to my body. They take cleanliness seriously. The facility is immaculate and they disenfect everything after each patron. If you are looking for a kick start to reshape your body or are fine tuning the hard work you have done, this may be what you are looking for. Thank you to the staff at Ventura Slim and Trim. You are a great team. Keep up the good work.

I have been seeing dr Jeffrey for over 4 years now When I…read morewas referred to her I was at my last ends. She took me in and after several sessions I was finally seeing that I did have a reason to live. I did have someone to love and care for. My family. Jump several years and I have had MANY ups and downs then losing my wife this past Jan really affected me. She was there for me. Got me through another really hard time in my life Thankfully I'm am back to living life and loving those around me. Thank you dr Jeffery. I'd give her 10 stars but it's not available. She TRUELY cares for all her patients Thank you for being there in my deepest time of need CD

Dr. Jaffey saved my life. When I came as a patient for the first time I was very depressed, scared,…read morelow self esteem. Dr. Has been helping me a while. Kind of like teaching me to walk again. I was very Anxious and had panic attacks But she would hold me through the whole process. As I began getting stronger she would let me try myself Baby steps, yes I would stumble or even fall hard on my face. She was there to heal the scrapes and bruises. She is a professional Doctor. I have met other Psychologist in the past but no one as great like Dr Jaffey. I trust her very much. She makes me feel as if I'm talking to my best friend. It's wonderful to be able to speak to someone that is not family or a friend but show that she takes pride in her work but also show empathy. She's always on time. She always has a smile. But yes she does show that she cares if I'm sad she gives me sympathy but also strength. Ever since I been seeing Dr Jaffey I see the whole world different and I know there is always an answer and that things will be alright. She has been very busy but even when she is If she notices I'm not doing well she will do a follow up to make sure I'm safe and will feel better. I would recommend her to all my friends but she's had to cut back on her patient/client list because of her busy schedule. I also believe people should only be able to YELP a review only if they are established patients. Give Dr's a chance. Meet the Dr. in person to be able to give a proper review. I have read reviews before that discourage me from making a wise decision. Wish I could provide more than 5 stars to Dr. Jaffey

I was a patient of Andria's at a different practice and loved her. She was thoughtful, took her…read moretime, appropriately challenged my requests if she did not agree. I always felt we were in collaboration on my health, and the conversation was never one sided. She always seemed up to date and knowledgeable, and I enjoyed her approach as a Nurse, vs a traditional doctor. She seemed to think about me as a person, not just me as a patient.

Does not listen , very rude . I had to walk out of my office visit after she told me I was going to…read moreget cancer and it was going to be her a$$ if I die . I have never had a medical professional talk to me like this . She did call me after the visit to apologize for her behavior but I will never return to that office again. Very upsetting experience .

So thankful for this practice! They offer great care and help with my daughters and myself.read more

I was hired @ 18, by a local chiropractor, and met Dr. Wilson through him. I soon after that,…read morestarted going there myself, as a patient. That was 37 yrs ago. As I started a family, I took the husband, then the kids, as sports started, & of course, me. We've never gone elsewhere. He has so many local years of experience, his quality of care, his knowledge; incomparable, as far as my family goes. Office visits are easier than others. I have six kids and six different places to go if not more, so when I don't have to wait in doctors office rooms, that's a PLUS. I sometimes find myself, referring friends, to Dr. Wilson, BEFORE they go to an MD. All I can say is, THANK YOU Dr Wilson, for so many great years, of care, then and now. LET'S GO Wilson Chiropractic Sports Medicine Clinic