Approximately 2 years ago I went in for cataract surgery and had both lenses replaced in my eyes…read more So they did not require me to have glasses to drive anymore. Well about a year and a half after the surgery my eyes started going fuzzy again. I went in to see them they did an eye exam and said oh looks like you need to start wearing glasses again. Then they gave me a prescription that was completely wrong I ordered glasses couldn't see out of them and had to return them and go somewhere else for a different eye exam. I would avoid these guys at all possible.

This is the first time in 55 years that I have ever felt the need to complain about a medical…read moreappointment. My husband and I have been to Mountain View Eye Center many times over the years and although the previous owner was quirky, it was possible to get an appointment with her and she was always kind to us and took the time to talk to us. My recent experience was so different. I now know that if you visit Mt View, you will spend a great deal of time with technicians and very little time with a doctor. While some of these technicians are very kind, many of them are rather prickly and you don't get to choose who sees you. Since these are the individuals who will be poking your eye to determine your eye pressure, I would like to have some consistency so I can build up trust. Ophthalmic technicians may have Associates Degrees, but it is also possible that they just have a high school diploma, on the job training and passing certification scores. All this is fine and they are common in the industry, but Mt. View has 10 people in the technician department. During my recent visit I saw 5 different technicians and spent very little time with an Optometrist or even more importantly an Ophthalmologist. The only reason I chose Mt. View was because I was hoping to be seen by an Ophthalmologist. I probably would not have been upset if I had been seen by the same Optometrist I had during my last visit, but I was not offered the choice to be seen by him. Honestly, I thought because it took several months to get an appointment and because I was now on "glaucoma watch" I would be seen by an Ophthalmologist. When I went to my first appointment this year, I was greeted by a very kind technician. She did all of the preliminary tests and was the one to do the "poke" pressure test. After waiting many minutes an Optometrist rushed in with another technician. The 3 of them spent most of their time talking to each other and I was asked very few questions and there was no attempt at friendly conversation. I was given the shortest eye exam I have ever had in my life and although it is great to have a new prescription without scratches on my lenses, my vision is clearer with my old prescription. Although the Optometrist made no mention of the syndrome I was diagnosed with, I was at least told to schedule tests and an appointment to have the tests interpreted. I was told that I could not do them on the same day as I had done every other time I have had these tests due to "insurance reasons." I accepted the necessity and three weeks later I went in for the tests and the next day I came in for the appointment. I was excited to get the results and discuss them with a DOCTOR. When I walked in the room there was another technician! She started by putting up the eye chart and had me go through and read them. I explained that I had just had an appointment and I was wearing the glasses with the new prescription. She then wanted to stick her fingers in the air and test my peripheral vision. Confused, I reminded her that I had just gotten a Visual Field Test the day before and was here to get the results which would be much more accurate (and expensive). I finally asked if I could just see the doctor. I was now 20 minutes into my 3rd appointment (after 3 months of waiting) and was really hoping to just have time to talk to a doctor. She went and got another technician and I was told that I could not have the doctor explain the results to these expensive tests unless I let one of them poke me in the eye and test my pressure. Again I wondered why the doctor couldn't do this as I have experienced many times in the past. By then the idea of either of these upset technicians poking me in the eye was unacceptable. I started to realize that if I was diagnosed with glaucoma, I would have to continue being seen only by technicians, with a very few distracted moments with an Optometrist. Fairbanks has many wonderful Optometrists which are a way better option!

This clinic has failed to provide a full refund of my contacts order including the value of my…read moreinsurance benefits used on my contacts. I have been waiting for the contacts I have ordered from them since May. This is over a $500 purchase that I have not received for almost 3 months now. Further, when I first left the clinic I asked if there was a copay and was told no. The clinic has the audacity to call me repeatedly for a $10 copay that I was originally told didn't exist when they owe me over $500. When I first went to the clinic, the technician dilated my eyes when she was not supposed to, so I had to come back a week later. When I came back, the scheduling team had incorrectly scheduled me so that the test that Dr. Wilbur had ordered was not available to be done that day -- so again, I had to return a week later. Since then, I have had to repeatedly call to ask about my contact order. At one point, I was initially told that my contact brand was discontinued, and that I would hear from the office within the next week about options after they spoke with the doctor. That did not happen, so two weeks later I called back. I was then told that the contacts were not discontinued and they were simply on backorder and I would receive them in a week. That was in late June. It is now August. Since then, I was told that my order was cancelled by the manufacturer twice, only after I called to ask for an update. One of those two times, it appeared that the staff had no clue that the order was cancelled until I asked them to check. I have had to drive back to the clinic 4 times to pick up sample contacts because they have failed to fulfill my order. The last two times I was offered bi-weeklys (I wear dailies) that I was told were a "slightly incorrect fit but should be fine" then most recently I was offered the choice between bi-weeklys that were the wrong prescription ( a +0.5 difference) and monthlies. I have been wearing the monthlies and my eyes have not stopped burning for the past several days even after stopping wearing them for a day.

rude staff and manager do not recommend ever going to this place!! they will say things like "i…read morejust guess when it comes to that number" while saying omg when i replied with i dont want to just guess when it comes to my eyes

Customer service was not helpful. It seemed like I was more of an annoyance than there to spend my…read more$ and get glasses. Despite them being on my insurance plan, I went back to Image Optical.

Exams have always been ok. Received pair of glasses I could not wear because it gave me intense…read moreheadaches that would not go away. Was told there was no "warranty", then told oh they could have fixed it but since I'm already there for an eye exam and made me pay for new lenses. Lost contacts in luggage when I went on vacation. Called to replace, was informed I could only order 1 box even though my prescription was still valid for over 8 months. Annoyed that I have to pay an extra fee just for a contact prescription and they police you like you're ordering 5 boxes at a time. Eyeglasses are pricey here. Better to buy online. I think that's every physical eyeglass place in Fairbanks though.

Professional and friendly, short wait time. Good location. Attentive staff, comfortable waiting…read morearea.

Dr. Riley has been my OD for the last 5 yrs. He is knowledgeable and attentive and has helped me…read moreout with a number of emergencies. From corneal abrasions to pink eye, he has always seen me immediately and treated me without judgement! His staff is friendly and helpful and the office is very professional. Two thumbs up!

We both really enjoyed Dr Personette, he was so genuinely friendly, he was very knowledgeable…read moreabout diseases of the eyes and thorough with his examination. He's very interested in his patients eye care. My husband will continue under his capable hands.

Staff was quick and efficient, nothing special BUT the doctor was amazing. Super thorough, helpful,…read moreexplained things well and was friendly. I would go back for sure!

Great place -- my husband and I had an all-around great experience here…read more Awesome staff and relaxing environment. Everyone was super helpful, knowledgeable, and down-to-earth. We used to dread eye appointments, but now that we've found this place, we're looking forward to going back next year.

From the owner: Providing Excellence in Eyecare to North Pole and the surrounding communities.read more

The store shut down without notice. I paid for my glasses and haven't gotten them. How do I fix…read morethis mater.

This store took my order for glasses and my cash. They must have known they were going to close. No…read moreone contacted me or anything. I've been having to call some customer service number fir a place called National Vision. I ordered from Vista Optical. I'm having all kinds of excuses and waiting fir my refund us getting to be a real game. I'm so angry. I can't afford this kind of problem. This can't be legal. I've discussed it with the BBB. I'll have to see what they say. Boy, how uncool to do that to people on disability whi need their glasses to see. Very Unhappy!! Karin Stilson no star rating would be my choice!!!​

Dr. Rice is very professional and thorough. Before going to Dr. Rice, I was nervous about getting…read moreglasses and contacts but Dr. Rice made the experience painless and worry free. I would highly recommend Dr. Rice!