Dr. Kim is amazing! I was having ear issues and I went to him and he was able to see what was wrong…read moreimmediately and cured the problem. If you need an ear dr in Fairbanks, Dr. Kim is your man! Thanks Dr. Kim!

I love this clinic! Dr Kim and his staff are out standing and way cool!!!!!!! I had repeated ear…read moreproblems all through my youth and while staying at The Fairbanks Rescue Mission (I think from wind blowing in my ear while riding my bike back and forth from The Alaska Club) I got an ear ache. I was seen in our FMH ER and over night it swelled up and so I returned to ER addressing my swollen ear but the ER doctor I did not feel addressed my painful swollen ear other than a quick peek and told me to continue my antibiotic and drops and he addressed my second issue of much chest pain and tried to load me up with a shot of Toradol and a couple other drugs I felt was unessesary and would have in my opinion made me over medicated (especially having to walk back to our Fairbanks Rescue Mission alone after midnight because I had no ride and was having difficulty using my personal cell and the hospital er phone during my visit) so I refused all but the Toradol shot for pain and was seen later at TVC 1ST Care where they were very Awesome and changed my antibiotic and I still had problems so I was extremely glad when my mother took me to my visit with Dr. Kim....Jesus must reside here this office definitely rocks! They were way on the ball the staff way cool, I sat in the lobby thanking God for encouragement that He does make doctors who respond like Jesus would and are very good at the gift God gave them..another ear problem headed in soon and am very greatful Dr Kim's staff got me back in soonvon such short notice...Thanks Dr Kim and staff!!!!!! :)

Four stars for the great experience with the hearing test lady both times I went. Very cool state…read moreof the art equipment, very good with my one year old baby. My 8 year old son too. Only issue I had was with the front office staff. Doesn't make or break my opinion on the place but they are not on top of their game. Weekend answering machine set on til 15 mins past opening, can't get through to anyone. Dismissive tone when finally patched through. After impatiently calling for 15 minutes, was able to confirm my appointment time.

Over priced, rude and unprofessional people. While getting…read morefitted for my custom ear protection, other works kept coming and going out of room. Then came sticker shock! $3000 for electric noise canceling ear plugs. The patient care was like dead people walking. No warm and fuzzy customer care

Great company always a great experience! Will comeback again for sure, receptionist is very nice…read moreand polite makes you feel like family walking in

I was sorry to hear Dr Raugust retired although I'm sure he has happy as can be. If anyone deserves…read moreit you do . You've worked around the clock for years. I was a patient for about 10 years and I brought all 3 of my girls there to get their tonsils out. He is an excellant Dr who worked well with adults as well as children. Sad to see you go.

From the owner: Otolaryngoloogy - Head & Neck Surgery Allergy…read moreAudiology Sinus Ear Infections

I can't believe that a group of Fairbanks Doctors who "want" to offer better health care for…read morefairbanksans, would use Radiology Consultants pc. first thing, they are free to charge patients what they want, not contracted with insurance firms, they can charge twice of a normal contracted insurance Radiologist would! Secondly they will try to get their money any way they can! so they agreed to an adjustment on my bill, but then what they agree to remove, they put back in on the next line! So the bill never changed! So TVC why are you allowing people like this to abuse and cheat and steal from your patients? Why don't you check out the people you contract out to see if they feel the same about your patients? or do you really not care about us!

My provider referred me to General Surgery/Dr. Conley. It took a month for the clinic to schedule…read moreme then with a different surgeon than what was the referral requested. Saw the Tvc surgeon/Dr. Flowers, she ordered an US guided injection. I ended up leaving the procedure which took me to schedule because they never called me to schedule this procedure, after the procedure I had blood in my urine and I called the surgeon next day as was continued concerning issue. No return call. It's been over a month and now still no return calls on testing or follow up appointments or just a call after report of concerning blood in urine regarding the procedure. Very upset as this has been delay of care, no follow up, and safety concerns due to possible harm to me as no follow up!!!!! I now have to see another surgeon and more imaging. Very unsatisfied. Terrible patient care.

Very comprehensive and the most family style practice in Fairbanks. They are awesome at billing…read moreand handle emergencies as well. Their entire staff is amazing.

Aloise Treybal is not the provider you want. He forgot the details of our appointment, then Alpine…read morefailed to renew my acid reflux meds. When I called about the prescriptions, I was sent a letter from Aloise Treybal telling me they would no longer be seeing me. This after 3 years, and I was polite and respectful.

While visiting Alaska came down with something like s stomach virus and decided to come here for a…read morevisit. I called ahead to the main clinic and was told they had no available appointments before two weeks but could go to their extended office, 1st Care. Upon arrival I completed the required paperwork and provided my insurance card and identification. The woman then told me that I had to pay $260 toward my deductible but I was sure this was incorrect so I asked her to verify. She agreed to contact the business office and though she didn't say anything about a deductible to them, she claimed they told her I had to pay the same thing. I wasn't comfortable paying this amount so I left and called my insurance company who confirmed o should only have to pay a $30 copay. I went back to the counter but the first woman I spoke with wasn't there so another lady called me back. I had the insurance company on the phone and explained to the staff person what happened. She refused to talk to the insurance company and instead directed me to the business office across the street. In the snow. I asked her to confirm someone was available and she was not helpful at all. The fact that patients are sick didn't seem to matter about sending them back and forth in the snow when picking up the phone could have resolved the issue. Longer story shorter, I went to the business office and was taken care of in 5 minutes. The only reason why I didn't rate a 1 is because the senior manager was so kind and apologetic and really personable. After the fact, the next person I spoke with was efficient at getting me checked in and every other staff person including the doctor was super kind and helpful. Hopefully this experience was an anomaly but I'll try again if I need care just to be sure.

Management's concern over this issue was non-existent. Anyone with Federal Blue Cross (and…read moreprobably any private insurance) be warned! TVC 1st Care is NOT a true 'Urgent Care' facility. They bill insurance as an ordinary provider rather than as an 'Urgent Care' facility resulting in much higher co-pays ($150) due to the services rendered rather than the flat co-pay ($35) regardless of services rendered for an 'Urgent Care' facility visit. An Emergency Room visit co-pay would have been cheaper.