My 96 year old mom has been at Ivy Park, in Mission Viejo, for three years and I am so pleased with…read morethis facility. My favorite aspect is the incredibly caring and professional staff. Everyone I've come in contact with loves their job snd care deeply about the residents. The caretakers, med techs, restaurant staff, receptionists and the director are so accommodating and considerate. They prioritize the residents above all else and are very communicative with the extended family. I highly recommend this facility,

My mom has been at Ivy Park Mission Viejo for three years. She loves it there. The staff is great…read moreand truly cares about my mom. Finding an assisted living location for a parent is one of the hardest things I've ever done. But this Ivy Park location truly cares about making the resident and the family feel safe and comfortable.

Placing our beloved father into assisted living was a very difficult decision. After months of…read moreendless research we found Arbor View. Mark and his remarkable family run this operation and treat each resident as a member of their own. The home was very nice, clean, peaceful, and the care givers were absolutely amazing. We are forever grateful to them for giving our father the best quality of life. From the moment our father went to Arbor View until the night he passed he was provided the utmost professional and personal care. Each day we visited we asked dad if he liked where he was, and every time he said yes, he was very comfortable and relaxed. From the bottom of our hearts we thank Mark and family for their exceptional care, and support since dad has passed. Your professionalism and grace has lifted us through the most difficult chapter in our lives.

Very unprofessional and not helpful at all with giving advice. The person I talked to from this…read moreorganization hung up on me.

My family is thrilled to have my brother live at Sunrise of Mission Viejo since 2010. The…read moreaccommodations provide us peace of mind. Given how much he loves this community, my family couldn't be happier! Sunrise commemorates the major holidays as Mother's Day, celebrated this morning. We rejoiced. I 'take my hat off' to the warm, inviting, and insightful staff!

The staff at Sunrise is amazingly caring! It was a hard decision to leave her home but she has no…read moreregrets. My mom is so happy there!!!

When my sister could no longer care for her small house due to her…read moresevere back pain, she decided an assistant living facility would be her next best move. And luckily she chose Heritage Pointe. What a great place! The caregivers are so kind and knowledgeable and hard working. The management is committed to exceptional care. On move in, the staff arranged and rearranged, hung, moved, catered. They painted the apartment to the color of her choice. There is weekly sparkling housekeeping and one day laundry service. There are all levels of care from independent living to memory care. She needed help with showering and dressing. But in addition, someone would always pop by to check on her in the morning, make up her bed and set a small breakfast. And they checked on her all day. Always going the extra. There is plenty to do. There is a pool, a movie theatre, a workout room with personal trainers , an on-site physical therapist, a library, classes, lectures, guest speakers and performers, happy hour, a piano lounge, a hair salon, transportation to all of the local shops and conveniences and a coordinator to arrange a driver for doctor appointments. There are three meals in a lovely dining room. The staff and the residents are very friendly and make sure that a new arrival is introduced to and assimilated into the community and she made what became close friends In a medical emergency, Provident Mission Hospital which is a Level2 trauma center is only one mile away. In addition, Heritage Pointe offers accelerated care in their Sage Unit. We, her family, are so grateful for the loving, expert care she received in their beautiful surroundings

The hardest decision about my recent move to California was uprooting my independent 90 year old…read moremom, and taking her cross country.I was familiar with Heritage Pointe and knew she would love it! Hertiage Pointe is beautiful! It has everything from a hair salon to a pool. My mom loves the food and bragged about the BBQ that she just went to, she said everything they do her is wonderful! To see my mom happy, cared for , is the best peace of mind! I really want to Thank all dining staff for being so kind, Heather is a godsend, receptionists are so helpful and maintenance we appreciate you all! I can not say enough good things!, Thank you to everyone at Heritage Pointe!

If you're reading yelp reviews of SNF's, I feel for you+yours and sending all my good energy to the…read morefamily. Secondly, you probably already know that almost all of these facilities suck and are many flavors of sketchy. NOT this place. The Orchards gives off a whole different and positive vibe from the start when you walk in the main entrance. Everything is clean, actually clean, even the patient bathrooms, closets, behind the doors, everywhere is clean. The ratio of staff to patients is SO MUCH better than other facilities my family member has been too. I believe there's maximum 50 patients. The bedrooms are next level. They have 4-5 options ranging from a shared room with two people, to completely private with your own bathroom and living room/lounge area, obviously at a higher price point. But even the shared bedrooms are awesome as they have a closet/cabinet that divides the room, not just a sheet. Makes it so much better to have that division. ***Most importantly the Rehab staff is AMAZING!!!*** The amount of effort and thought they put into the individuals rehabilitation program is far greater than any other facility we have been to. They aren't trying to milk the process and allow people to just sit doing non productive activities just so they can bill for it. They're constantly assessing and evolving the game plan as they go. 10/10 best team of therapists. hands down. bar none. The staff communicates extremely clearly and reach out if they have pertinent info in regards to my family members health, progress, and well being. Which is something I've never experienced, usually I have to track people down and it's like pulling teeth to get answers or info. The food is good, and comparably to other places it's the best menu I've seen. Don't get me wrong it's not gourmet living but they have solid options. When you see a plate of food, it actually looks a cooked meal, not school lunch slop. They also have off menu items like sandwiches and what not if your family member is a picky eater. If you got this far in my Mega novel of a review then you obviously are deep in the process and looking for answers. Again, sending you all my good energy and if you can get your family member into The Orchards, don't hesitate and end up in another depressing SH**hole, pull the trigger and give your family member the best chance at success. Much love -Rich

My mother spent two weeks at The Orchards for rehabilitation after breaking her hip, and we could…read morenot be more grateful for the outstanding care she received. Every single staff member was wonderful and truly went above and beyond. Sara K, Elizabeth (Liz), and Dee were exceptional--compassionate, attentive, and always making sure my mom felt cared for and supported. Heather, Fiona, and Lisa were equally amazing in PT and OT; their expertise, encouragement, and dedication played a huge role in her recovery. Our only regret is that we can't return on a private-pay basis to continue PT/OT, because my mom left stronger than when she arrived. Thank you to the entire Orchards team for your kindness, professionalism, and exceptional care. We highly recommend The Orchards. Thank you again!

As she grew older, Norma, our mother/mother-in-law requested that she move to a "retirement" home…read more She was widowed, eighty years old and had grown tired of life alone. She was no longer able to manage the single residence home she owned and she needed assistance with necessary survival chores. With our support, we visited numerous "high-end" options, ranging in cost from $10,000 to $12,000 a month. Norma cycled through several of these very expensive options so we have a very good "database" to make comparisons. In one "high end" residence she was left unattended in the shower. She fell and broke her back. In the next residence her jewelry was stolen including her wedding ring. The third residence was in constant flux, with staff turnover confusing and disrupting. Her fourth luxury residence offered great programs but the large facility was severely understaffed and the staff often complained to us that they could not do their work. That meant Norma was often left alone without the periodic checks (that she paid for) and no one able to escort her to any of the activities. All of this got worse as Norma transitioned into her nineties, she became increasingly frail. At the same time, despite marketing promises, the "rent" continued to increase, dangerously depleting resources. We sought alternatives. We had avoided board and care facilities because of the rumors that they provided insufficient and unprofessional care. We were referred to Harbor Care Homes as the best facility in Southern Orange County. We contacted the owners, Scott and Ryan to visit. They have six homes, all relatively close to each other. Scott and Ryan also live in the area of their homes. We visited two Harbor Care Homes where there was a vacancy. The homes were spotless. We couldn't find any dust. (One of our concerns in the "luxury" facilities was the very poor housekeeping). That was certainly not the case with the Harbor home. Scott and Ryan made a very impressive presentation that indicated they were very knowledgeable about aging and with needs and concerns of families. This was not a sales presentation but an impressive display of their professionalism. As we toured the two facilities, it was apparent that Scott and Ryan knew all the residents and had a comfortable relationship with staff. This disconfirmed the rumors we had heard about board and care homes. We mentioned the homes were spotless, they also were very well landscaped and fit seamlessly into the neighborhood. We moved Norma into Harbor Care. She never seemed happier. The staff was physically available 24 hours/day. They were kind and loving. We visited often and always were impressed by the open and welcoming attitude of the caregivers. Norma had social contact during most waking hours which was very important and in stark contrast to the isolation in the luxury facilities. Not only that, Scott and Ryan were always available for assistance and even sent us pictures of Norma with both of them beside her. These are very nice, responsible young men. We are grateful for the care they provided Norma in the last days of her life.

After 31 days of being at Harbor Care Homes, we felt our mother's safety was at risk as well as…read morebeing neglected, even while being on hospice. With several falls, injuries and a hospitalization, in addition to refusing to call 911, we immediately moved to a more supportive and caring home. Harbor uses word manipulation in their advertising to attract business, however do not offer what they state. It just did not feel like a "care" home. Unfortunately I would not recommend this facility for your loved ones needing sincere care and support. Thank you for the response. The fact that you used the verbiage "constant", in your reply, describes exactly the sentiment of Harbor, that we/she was a bother. It was never about the money, as we offered to pay more for better care and it was declined. All we wanted was a safe and caring place for my Mom and unfortunately the standard at Harbor was not that. The pictures I posted tell only 60% of what she endured, and "context " enough to express our experience; not to mention twice her laying on the floor for hours because staff was not able to lift her (or call for help) until my brother or I arrived. This is not personal, I understand you have a business to run, however the care level at Harbor left us with a lot to be desired. I do appreciate you working with us to accommodate your protocols and wish you and your families all the best.

I wanted to post about the Senior Living Place my Mom is at. Once again, I was brought to tears by…read morejust how special this place is. Today is my Moms 85th birthday and she felt like royalty. They set up the decorations and hosted a special dinner for her with several lady friends that live there. They even made margaritas for the group. If anyone has any interest or questions please feel free to pm me. The place is called Morningstar Senior Living and it's right by the Mission Viejo Mall. I could go on for days about all the activities they do. To me what truly makes the place extraordinary is how kind and loving they are to my mom. They genuinely love her. If anyone is looking for a senior living/ assisted living/ memory care place, I highly encourage you to go on a tour. My mom truly couldn't be happier.

Although my mom's stay at the Royal Inns was short, she received the very best treatment from the…read morestaff. Choosing this home was the best decision we could have made. We highly recommend this beautiful home.

They are fantastic!" So helpful and I put my faith and trust in them to care for my mother…read more Madison is awesome and so is Mariannia. The owner director Alan Shelley is hands on. And takes the time to play a game of cards or just sit and talk to the residents at Royal Inns 1 and 2. I would highly recommend them for you're family member 100%.

Nothing short of exceptional comments for Watermark. The staff, the facilities food attention and…read morecleanliness. Care is taken at every step. We are very happy my mother-in-law chose Watermark for her senior years. Steven was instrumental in her transition and we really appreciate his professionalism.

Horrible place for seniors to live. It's pretty new so very nice and that is deceiving. They are…read moreunhelpful, get mad if you put cameras in serior apartment saying their staff doesn't want it. They have little to no activities and some they do have are super inappropriate like boxing bc the activities director wanted to hire her son. The food is beyond terrible. Things get stolen left and right. Nothing they tell you when you go look at the place I is true. They refuse to give a second key to family members even with power of attorney. They aids just sit their talking Spanish to each other and talking about the patient. (They didn't know I understood) instead of caring for patient. The aids then complain if your loved one pushed their call button to much and they share a lot of their complaints with your lived ones which gives them anxiety: even when asked not too they still made a 100 year old women severely anxious about everything all the time. Stay far far far away from this place.