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    Auntie Anne's

    1.5 (2 reviews)
    PriceyPretzels

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    Factory By Beer Tree Brew - Chicken Wings

    Factory By Beer Tree Brew

    3.8(139 reviews)
    0.2 mi
    •$$

    I organized a team dinner for 36 people after a softball day, and Beer Tree Brew made the…read morereservation process incredibly easy. I had to change the headcount twice, confirmed the reservation multiple times because of the size of the group, and they even moved us into the beer hall to accommodate everyone. Communication leading up to the event was excellent. Unfortunately, about 30 minutes before our reservation, I received a call that the kitchen had been shut down due to an emergency plumbing issue. I completely understand that emergencies happen and don't fault the restaurant for something outside of their control. We were offered the option to delay our reservation by 30-45 minutes while they waited for an update, but there was no guarantee the kitchen would reopen. After discussing it with the group, we had to scramble to find another location. I appreciate that someone called rather than having us show up and receive the news, but with a party of this size, I wish there had been more proactive communication, the GM thought she had called me but totally understood when dealing with an emergency. The reservation process itself was outstanding and talking with Jessica about options at their other location was great. Hopefully we can try the Factory if we are ever back in town.

    We love Beer Tree. We have been going there pretty much since they opened. While the beer has…read moreremained exceptional the food has taken a serious hit in quality. Went to Factory last night and ordered the fiesta bowl and was highly disappointed. Over cooked rice, barely any corn or beans and the chicken was lacking in flavor. Overall the taste was pretty bland had to get extra sauce to put on it just so I could eat it. Someone else got the chicken caprese and there was one basil leaf on the entire sandwich! Chicken was dry and had no flavor. Chips were way too salty and inedible. Really disappointed, the quality continues to go down while the prices go up. At some point the "our operating costs are going up" spin will only get you so far while the overall taste and quality of the food continues to decline.

    Photos
    Factory By Beer Tree Brew - The inside

    The inside

    Factory By Beer Tree Brew - Chicken wings with IPA Honey Glaze

    Chicken wings with IPA Honey Glaze

    Factory By Beer Tree Brew - Non-alcoholic creamsicle slush

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    Non-alcoholic creamsicle slush

    Philly Pretzel Factory

    Philly Pretzel Factory

    2.2(11 reviews)
    48.7 mi
    •$

    On our way home from Dickson City, we decided to pick up some pretzels. My husband went in and…read morepurchased 10. We shared one on the way home, driving on I-81. I thought the pretzel was hard, being the one on the end. NOPE THESE PRETZELS WERE OVER BAKED!!!!! I didn't realize it until we got back home, which BTW, is in Susquehanna...just about an hour away IF You get pretzels there, check them out before leaving!!!! They're getting a phone call tomorrow

    We have gone in several times to get a quick snack and wanted to get the single order each time…read more(which i believe is 5 pretzels) and have left with none. They have told us that they are too busy to make pretzels for walk-ins, I must pre-order only. We have been told that they close in 30 mins so we cant get anything, we have gone there during business hours and they are closed and lastly we have gone there during business hours and they have the door closed and locked while still inside working. The last straw was we ordered a large order for our Christmas party and when i went to go pick it up just before closing time, the order was not there. They had no idea who i was or where the order went. They were all waiting in the lobby with their coats on ready to leave , very uncomfortable to say the least. Not only did we do what they asked and ordered ahead of time but they still didn't have our order and to top it all off, were rude and inconsiderate. The one female employee yelled at me and told me oh well, they are doing the best they can, yelled Merry Christmas to me in a condescending way and laughed. When i said i would be passing this on to the manager/Owner, 3 other employees all laughed and said, good luck with that, he doesn't care either!! The owner and manger have clearly lost the respect of their employees and have no idea how to run a business. Why don't you sell product until closing time then clean the facility and pay your employees an extra 30 minutes to close it down. Oh, its not just me either. When i was in the store to get my order, 2 other customers wanted pretzels and they were told no, they were visibly not happy as well. Look at the other reviews, trust me! get a snack from somewhere else

    Photos
    Philly Pretzel Factory - When your on the go...

    When your on the go...

    Philly Pretzel Factory - Don't stress, let us do the baking!

    Don't stress, let us do the baking!

    Philly Pretzel Factory - We put a our hearts into making our snack the local favorite.  Enjoy!

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    We put a our hearts into making our snack the local favorite. Enjoy!

    Auntie Anne's - pretzels - Updated September 2026

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