This was, without question, the worst customer service experience I have ever had…read more We brought our dog back to have his legs trimmed the way we originally requested during his first grooming. The correction was made, but nobody told us beforehand that we would be charged to fix something that wasn't done the way we asked the first time. When I questioned the charge, the man at the front counter immediately became rude and confrontational. He was disrespectful to my wife on the phone and just as rude to me in person. I wasn't arguing about the money--I simply wanted to know why I was being charged to correct a service that did not meet my original request. Instead of handling the situation professionally, he told me the service would be free and then told me to find another groomer. When I calmly explained my concerns, he became angry and threw me out of the business. At no point did I raise my voice, use profanity, or behave in a disrespectful manner. I simply asked a reasonable question and was treated like I was the problem. The issue was never the cost. Had I been told upfront that there would be a charge, I would have paid it without hesitation. The real problem was the complete lack of communication and the shocking level of hostility that followed. What makes this even more disappointing is that this business is located in an affluent neighborhood where you would expect a higher standard of professionalism and customer service. Sitting here afterward, I can't help but wonder if I was treated differently because I didn't fit the image of the typical customer in that neighborhood--or perhaps I simply didn't look wealthy enough. I have no way of knowing the employee's motives, and I'm not making that accusation as a fact. What I do know is that I was treated with a level of disrespect that no customer should ever experience. I will never return and will make sure others know about my experience. After this interaction, I understand why multiple former employees warned me to stay away from this place. If the business chooses to respond, that's their right, but these are the facts exactly as they happened.

Everybody at Paradise Pet Salon is professional and do a great job with my dog Sadie. She loves…read morejust walking by and getting a bath there.

We had such a great experience with Pawsitive Styles! Lynsey came to our home and groomed our three…read moredogs, and she did an incredible job with each of them. What really stood out was how gentle and patient she was with our rescue, Rubi, who doesn't trust people easily. Lynsey's calm energy and expertise made all the difference -- she was even able to trim Rubi's face, which is no small task! All of our pups came back looking amazing, and Rubi came out of the van with her tail wagging. Highly recommend Lynsey and Pawsitive Styles for anyone looking for a groomer who truly cares.

We bring our older dog to Pawsitive pop ups and we absolutely love them! He gets a full groom every…read moretime and he looks and smells great. Lynsey has built such an amazing team of awesome, knowledgeable groomers. We will be costumers for life.

Great staff very helpful and knowledgeable Cathy is the best worker I have ever seen and I hope…read moreyou have the pleasure of meeting her someday

The best self dog wash around. We have been going there for years…read more First with our late pit bull and now with our overly dramatic husky.

So friendly and had great staff that went above and beyond. We were out of town but needed grooming…read morefor o e dog and nail trim for another called and got an appointment the next day. Clean and lots of options grooming, boarding, playtime dogs of all shapes and sizes very pleased!

My dog Luna is so soft and smells amazing after her baths there. And everyone is so nice!!read more

Our cutest banjo (bernadoodle) 6 months just got his first puppy care! We are now inlove with this…read moreplace! Banjo came out so cute, fluffy and happy! He even wanted to go back in! We had Sarah who was soooooo friendly and knowledgeable!! Thank you! See you very soon!

Absolutely lovely people, and they clearly love grooming our pets. Nice grooming at a fair price.read more

Good service and helpful staff. Self wash area was clean and well-maintained. Will go back.read more

Me and my family always take our Mocha here for nail trims. They're always so sweet and they gave…read moreher a little bandana after that we love to keep on her now! Thanks

I adopted a sweet young cat named "Reese". She's one year and 1 month old. I renamed her CoCo…read more She is loving and kind. So sweet and was loved by the staff there. She has coloring of a little female tiger. I have been trying to isolate her at first, so she can get used to all the sounds in the house. The process was easy and somewhat quick. It was the 3rd kennel we visited and the minute I laid eyes on her, I knew she was the one. I'm so happy to have her in my life. If you want to adopt a cat you need to be able to write a check or pay in cash. So grateful I got to her first. She's meant to be mine. Staff/volunteers are so kind and helpful. Kennel room smelled very clean. Definitely check PetSmart on River St, Santa Cruz. So happy I did Erin

This experience was honestly very disappointing…read more I have three dogs, and the cost of caring for them is significant. Beyond grooming, I also regularly spend on fresh food, treats, and other essentials, which adds up to thousands of dollars over time. This is not to brag, but to explain that I take their care seriously and expect a certain level of quality and consistency in return. However, during this visit, one of my dogs was groomed in a way that lacked overall balance and did not feel properly finished. It honestly felt worse than what I could have done at home myself, which was very disappointing. At another place, while I understand that appointments typically need to be adjusted 24 hours in advance, unexpected situations can happen. Being asked to pay $50 without any flexibility in such circumstances felt unreasonable and uncomfortable. Overall, the level of service and consistency did not match the cost, and the pricing felt unclear and inconsistent depending on the situation. These experiences have significantly reduced my trust, and I will likely choose to go a bit farther in the future to find places that are more reliable and consistent.

We have been using Groombuggy for about 2 years now and aside from an incident that happened last…read moreyear when we didn't go with our regular groomer, the services provided have met our expectations. We have had two lovely groomers, Deidra and Francisco. Both communicate well and are pleasant to work with. They follow instructions and our pup always comes back to us smelling so fresh. I think for the cost and convenience, going through Groombuggy for pet grooming is totally worth it. I also appreciate that they have weekend hours.

I am so pleased with Kennedy's professionalism and know-how with my puppy! Thank you! And Bravo to…read moreKennedy!

Sara and Jen (and others on their team) are kind, flexible and loving. We've trusted them to groom…read moreBeau, our slightly-neurotic golden retriever, since they took over the business many years ago. (We had patronized their predecessor, too.) How kind? Beau initially was so freaked out by hair dryers that they patiently air-dried him - a process that took much longer and kept one of their crates in use much longer than they probably wanted. (Comparable to a restaurant letting diners linger at a table way longer than expected, keeping it from being turned over.) Beau always looked beautiful. They DID raise prices when they acquired the business - and they deliver service that's worth the price. I'd recommend them to anyone who loves their pooch.

I should have taken a hint at the outrageous prices or their abysmal website information/facebook…read more"business" page but I didn't. That's entirely my fault. While expecting clear communication of what I wanted/expected I was instead met with a simple conversation turning into what was a disrespectful debate. Communication isn't about being 'right' or 'wrong' especially when treating customers. Considering how I was treated by the staff I didn't feel comfortable at all leaving my dog with them. Their prices were ridiculous high as well and not realistic. You're better taking your pooch somewhere else unless you want to pay laughable prices and get a side of disrespectful attitude for free. Backyard groomers are just not my thing.