Kristin is great! She owns this small business and is very…read morefriendly and our pups love her! They both went in for a nail trim and gave her a kiss when she finished! We are looking forward to our next appointment when we will be getting the bath, trim and nails done!

Kristin at Mountain Paw Spa is the best. By nature our dog is a nervous wreck. Her disposition…read morehas strained the patience of every doggie day care employee, vet tech, or groomer she has ever encountered. But not Kristin! She is patient and kind with her clients, which makes our monthly grooming appointment more pleasant for all of us. Our dog goes in anxious, and comes out happy. Everything about Mountain Paw Spa is awesome. My dog comes out looking great, the prices are reasonable, and from Santa Cruz the shop is only a pleasant 8 mile drive in the redwood forest to get there. Winner! Highly recommend.

Good work on time nice people, clean shop good location! Know grooming standards by breed of…read moremy Springer Spaniel Robin Martin

This was, without question, the worst customer service experience I have ever had…read more We brought our dog back to have his legs trimmed the way we originally requested during his first grooming. The correction was made, but nobody told us beforehand that we would be charged to fix something that wasn't done the way we asked the first time. When I questioned the charge, the man at the front counter immediately became rude and confrontational. He was disrespectful to my wife on the phone and just as rude to me in person. I wasn't arguing about the money--I simply wanted to know why I was being charged to correct a service that did not meet my original request. Instead of handling the situation professionally, he told me the service would be free and then told me to find another groomer. When I calmly explained my concerns, he became angry and threw me out of the business. At no point did I raise my voice, use profanity, or behave in a disrespectful manner. I simply asked a reasonable question and was treated like I was the problem. The issue was never the cost. Had I been told upfront that there would be a charge, I would have paid it without hesitation. The real problem was the complete lack of communication and the shocking level of hostility that followed. What makes this even more disappointing is that this business is located in an affluent neighborhood where you would expect a higher standard of professionalism and customer service. Sitting here afterward, I can't help but wonder if I was treated differently because I didn't fit the image of the typical customer in that neighborhood--or perhaps I simply didn't look wealthy enough. I have no way of knowing the employee's motives, and I'm not making that accusation as a fact. What I do know is that I was treated with a level of disrespect that no customer should ever experience. I will never return and will make sure others know about my experience. After this interaction, I understand why multiple former employees warned me to stay away from this place. If the business chooses to respond, that's their right, but these are the facts exactly as they happened.

I took all Olive in for probably her first grooming in months, as I just adopted her from the San…read moreJose shelter a couple weeks ago. She was very shaggy and matted, as well as still going through the stress of the shelter. Kim was very gentle and took her time with Olive, slowly gaining her trust. The cost was appropriate for all the services provided as well as the excellent result. I highly recommend Kim and Bowzer Bath.

Kim is SO great! I bring my 2 dogs in for nail trims once a month and Kim is always so sweet and…read morepatient with them. She noticed that they are less stressed when there aren't other dogs around so she schedules us so that we can arrive and leave when we are the only ones there. She's very attentive to whether the dogs feel any discomfort and is so careful not to nip the quick of the nail. Couldn't ask for a better experience! Cash only and you'll need to make an appointment for nail trims. The website says "drop-in nail trims" but that's not accurate so just make an appointment and you'll be glad you did.

Gayle is wonderful. My two days love her!!! They always look amazing!! Even when I forget to brush…read morethem

I will never go anywhere else! My little pugs nails were so long and we needed them cut and Gail…read moretook her right in! She even gave us some pastries! What a sweetheart, I can't recommend this business enough!

Super affordable and great place. There are different stations that come with shampoo and…read moreconditioner. They have everything you could want and need there. There were upgraded shampoos for only 5.50 and you got to keep the bottle!! Staff were very friendly and helpful. The supplies were nice and it was a very positive experience for my rescues first bath! They answered all my questions and there was no wait time. People are very respectful in the space and the treat selection is nice! My boy doesn't like any treats really (besides chicken. He LOVES chicken) and he found his new favourite treat in their chicken jerky. Asian owned and run. Great small business that's affordable and accessible to everyone!

i have been going to shampoochez for a few years now and when i went in yesterday to pick up my dog…read morethere was no one up front. i could hear some commotion happening in the back so i peaked my head in and saw the groomer dealing with an uncooperative dog. she was saying stuff very angrily like "stay still god damn it" while manhandling him, the dog was clearly shaken up and not happy but then i saw her take her METAL clippers and wack the dogs leg. the dog flinched and moved it leg, clearly hurt. this is absolutely unacceptable. i'm going to find a different groomer that doesn't hurt their animals. disgusting behavior. the groomer was a white older heavier set woman, i believe she is the lead groomer there. if you can't handle dogs when they're scared or defensive, maybe dog grooming isn't the job for you. do better and don't support this business until she is gone.

Anika does a great job with my labradoodle. Very meticulous. Van is very clean. She's punctual…read moreand best of all sweet with my dog.

Vicki is one of the most caring and patient trainers that I've ever met. Not once was I worried…read moreabout my shy Shiba Inu, Tali, when she was with her for a 3 week board and train program. We searched for a truly positive dog trainer that could not only have endless patience with a sensitive breed like a Shiba, but one that truly put the safety and happiness of her dogs first. Vicki is it. She kept us updated often about her progress, was always responsive to messages, and gave us great advice on how to improve Tali's eating habits and allergies. Tali came back a much more confident pup and has improved so much with her leash walking skills and obedience. We can't thank Vicki enough for sharing her extensive knowledge and techniques with us.

Took a class with her at Clear Minds and she did teach us a few things. She was, however,…read moredisorganized. Always sent email for the classes with wrong dates and times. Teaching seemed a little haphazard as she was always checking her phone to see what to do next. Sometimes she would email a review of what we learned that week and what to work on and there were times we wouldn't receive anything. My dog got his graduation certificate but was dated last year.

We had a pleasure of meeting Dr. Martinez For the first time today. what a caring, compassionate…read moreAnd coupled with outstanding clinical expertise.. Granted, our dog was in for what could've been a simple ear infection but turned out to be a grooming issue. Many thanks to Dr. Martinez and.Alandra At the front desk for taking such good care of our older pooch. We look forward to having her as our permanent vet moving forward.

1 Star -- Traumatic experience, lack of post-operative care and compassion…read more I am sharing this because I truly wish I had read the warnings before trusting this clinic with my dog. On February 10, my senior dog underwent an eye enucleation performed by Dr. Evans at Soquel Animal Hospital. After having his eye surgically removed -- a major procedure -- he was sent home without antibiotics and without any pain medication. Within a few days, his surgical site became infected and began leaking. I called the hospital Monday because it was clear something was wrong. I was told Dr. Evans was on duty, but that he "did not have adequate time" to see my dog, and we were advised to go to an emergency hospital instead. What followed was heartbreaking. My dog required emergency care, additional medications, and ultimately a second corrective surgery with a specialist to repair complications from the first procedure. This meant more anesthesia, more suffering for him, and thousands of dollars in additional expense that could likely have been avoided with appropriate post-operative care and follow-up. Watching your animal suffer after you trusted a professional to help them is devastating. What has stayed with me most is the lack of humanity and accountability. Sending an animal home after major surgery without infection prevention or pain control is unacceptable. Refusing to evaluate a post-operative patient with complications is even worse. After this experience, I went back and read other reviews and found concerning patterns. I deeply regret not doing that beforehand. Please advocate strongly for your pets. Ask exactly what medications are being given, what should be sent home, and what happens if complications occur. I would never want another family to go through what we did.